What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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3181

Live Virtual Interpreter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Pasadena, CA
Live Virtual Interpreter is a translation company. The small team is based in Pasadena, California. Their services include translation and voice services.
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3182

Lead Routers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- India
Lead Routers, a small call center, is based in , India. They specialize in voice services, market research, and search engine optimization and were established in 2017.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3183

A.W. Companies, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Edina, MN
A.W. Companies, Inc., a HR firm, was launched in 2017. The small team provides HR services, non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO). The firm is based in Edina, Minnesota.
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3184

Call Vidia

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Bakersfield, CA
Call Vidia is a non-voice bpo/back office services and answering service company located in Bakersfield, California and London , United Kingdom. The small company was launched in 2018. Their team focuses on non-voice bpo/back office services and voice services.
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3185

Smart Sales & Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Quito, Ecuador
Established in 2017, Smart Sales & Services is a small call center. Their team provides voice services, digital strategy, and marketing strategy. The firm is in Quito, Ecuador.
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3186

Idea Factor Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Burlington,
Idea Factor Inc. Is a phone answering service launched in 1985. The small Burlington, -based team provides voice services, email marketing, and other marketing.
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3187

Excel Lead Development

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Cincinnati, OH
Excel Lead Development is a telephone answering service. Established in 2010, the small company is based in Cincinnati, Ohio. Their team focuses on voice services, advertising, IT strategy consulting, and other application development.
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3188

Electronic Voice Services (EVS7)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dallas, TX
Electronic Voice Services (EVS7) is a call center service. The small team is based in Dallas, Texas. Their services include voice services, CRM consulting and SI, and other IT consulting and SI.
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3189

Call2Dial Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Duluth, GA
Call2Dial Inc is a direct marketing company. Their small team is in Duluth, Georgia and Pavia, Philippines. Their team specializes in direct marketing, voice services, and non-voice bpo/back office services.
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3190

Powerhouse Consulting Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bedford, NH
Powerhouse Consulting Inc is a call center and business consulting company. They provide voice services and business consulting and were launched in 1987. The agency is based in Bedford, New Hampshire.
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3191

AD Client

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- København, Denmark
AD Client is a telephone answering service. Their small team is based in København, Denmark. The company specializes in voice services.

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3192

Asistentka CZ (OsobniAsistentka.cz)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Praha 9, Hloubětín , Czech Republic
Asistentka CZ (OsobniAsistentka.cz) is a non-voice bpo/back office services and call center company. Their small team is located in Praha 9, Hloubětín , Czech Republic. The firm offers non-voice bpo/back office services and voice services.
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3193

MOD Assistants

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lakewood, CO
MOD Assistants is a non-voice bpo/back office services and phone answering service established in 2009. The company provides non-voice bpo/back office services and voice services and has a small team. The company is located in Lakewood, Colorado.
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3194

Maromatel - Vivo Empresas

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sao Paulo, Brazil
Maromatel - Vivo Empresas is an answering service company and business consulting company founded in 2002. The company provides voice services and business consulting and has a small team. The company is located in Sao Paulo, Brazil.
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3195

Azimuth, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Azimuth, LLC, a human resources agency, was founded in 2009. In Chicago, Illinois, their small team specializes in HR services, accounting, non-voice bpo/back office services, and voice services.
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3196

Medicus Billing Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Chennai, India
Non-voice bpo/back office services and telephone answering service Medicus Billing Services is based in Chennai, India. The agency offers non-voice bpo/back office services and voice services and is small.The agency was established in 2014.
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3197

Platinum IP, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Gilbert, AZ
Platinum IP, LLC is a telephone answering service. They are in Gilbert, Arizona and have a small team. Their team specializes in voice services, HR services, custom software development, and graphic design.
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3198

Quest MSO

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- San Francisco, CA
Established in 2018, Quest MSO is a small non-voice bpo/back office services company. Their team specializes in non-voice bpo/back office services, voice services, business consulting, and transcription. The firm is based in San Francisco, California.
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3199

Avanza - Outsourcing Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- La Ceiba, Honduras
Located in La Ceiba, Honduras, Avanza - Outsourcing Solutions is a small non-voice bpo/back office services company. They offer non-voice bpo/back office services, voice services, customs brokerage, logistics & supply chain consulting, and more and were launched in 2014.

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3200

BPO Negocios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Quito, Ecuador
BPO Negocios is a Quito, Ecuador-based non-voice bpo/back office services company. The small company was launched in 2012. Their services include non-voice bpo/back office services, voice services, CRM consulting and SI, IT managed services, and more.
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3201

GTE Media

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Hanoi, Vietnam
GTE Media is a Hanoi, Vietnam-based call center company. The small firm was founded in 2017. Their team specializes in voice services, translation, and transcription.
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3202

Remote Center

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Santa Maria, Philippines
Remote Center is a small answering service established in 2021. Their team focuses on call center services, HR services, customer service outsourcing, back office outsourcing, and more. The agency is in Santa Maria, Philippines.
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3203

TechAdmins LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Seattle, WA
TechAdmins LLC, a phone answering service, is located in Seattle, Washington. The agency specializes in call center services, IT strategy consulting, and IT managed services and has a small team.The agency was established in 2013.
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3204

Wecall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Paris, France
Wecall is a small call center. Launched in 2013, the team specializes in call center services, customer service outsourcing, CRM consulting and SI, e-commerce development, and more. The firm is in Paris, France.
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3205

The Service Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Boise, ID
The Service Center, a back office outsourcing company, was launched in 2018. The small team provides back office outsourcing and call center services. The agency is based in Boise, Idaho.
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3206

just call GmbH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ditzingen, Germany
Just call GmbH is a phone answering service. They are in Ditzingen, Germany and have a small team that specializes in call center services, web design, corporate training, and fulfillment. The agency was founded in 2007.
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3207

EDVLAB Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tübingen, Germany
Based in Tübingen, Germany, EDVLAB Communications is a telephone answering service. They specialize in call center services, translation, customer service outsourcing, direct marketing, and more and were founded in 2000.
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3208

The Heller Group, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Houston, TX
The Heller Group, Inc. Is a call center company launched in 2005. The firm offers call center services, IT managed services, customer service outsourcing, and sales outsourcing and has a small team. The firm is headquartered in Houston, Texas; Norman, Oklahoma; Ciudad de Guatemala, Guatemala and Woodstock, Georgia.

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3209

Plegma Net

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Athina, Greece
Established in 2009, Plegma Net is a small telephone answering service. Their team focuses on call center services, back office outsourcing, and customer service outsourcing. The firm is headquartered in Athina, Greece.

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3210

GIRGIN Switzerland AG

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wallisellen, Switzerland
GIRGIN Switzerland AG is a sales outsourcing company. Launched in 2004, the small firm is in Wallisellen, Switzerland. Their team focuses on sales outsourcing, customer service outsourcing, and social media marketing.
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