What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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3121

I 24 Connect

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Amman, Jordan
I 24 Connect is an Amman, Jordan-based call center company. The midsize team offers call center services, back office outsourcing, and customer service outsourcing. The firm was launched in 2013.
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3122

First Call BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Hyderabad, India
First Call BPO is a back office outsourcing company based in Hyderabad, India. They offer back office outsourcing, call center services, and IT managed services and were founded in 2011.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3123

SARAWAK

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dilbeek, Belgium
Branding company SARAWAK was launched in 1997. The firm specializes in branding, sales outsourcing, and business consulting and has a midsize team.

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3124

Paragon Marketing Projects

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Portsmouth, United Kingdom
Paragon Marketing Projects, a direct marketing company, is headquartered in Portsmouth, United Kingdom. They specialize in direct marketing, other marketing, call center services, and sales outsourcing and were established in 2017.
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3125

Cedar Financial

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Calabasas, CA
Cedar Financial is a Calabasas, California-based call center. The midsize team specializes in call center services, back office outsourcing, and customer service outsourcing. The agency was launched in 1991.
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3126

eFlexervices, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Burlingame, CA
Answering service company eFlexervices, Inc. Was founded in 2001. Their midsize team is in Burlingame, California and offers call center services, customer service outsourcing, and market research.
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3127

Revvknew Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- دبي, United Arab Emirates
Revvknew Media is a midsize digital strategy company in دبي, United Arab Emirates and London, United Kingdom. The team specializes in digital strategy, sales outsourcing, and web development.
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3128

Reveneer

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lexington, MA
Reveneer is a call center service launched in 2012. The midsize team provides call center services, corporate training & coaching, and recruiting. The company is located in Lexington, Massachusetts.
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3129

Med Communications, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Memphis, TN
Med Communications, Inc., an answering service, was established in 1998. The midsize team specializes in call center services, back office outsourcing, and content writing services. The agency is headquartered in Memphis, Tennessee and Lisboa, Portugal.
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Industries
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3130

Managed Services Partners LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Prairie Village, KS
Managed Services Partners LLC is a customer service outsourcing company headquartered in Prairie Village, Kansas. Founded in 2018, the midsize team offers customer service outsourcing, web development, call center services, sales outsourcing, and more.
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3131

US Leads Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Virginia Beach, VA
US Leads Agency is a midsize Virginia Beach, Virginia-based call center. They specialize in call center services, customer service outsourcing, pay per click, and back office outsourcing and were established in 2017.
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3132

BKPO

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Bogotá, Colombia
BKPO is a midsize call center service. In Bogotá, Colombia, the firm was established in 2021. Their team focuses on call center services, back office outsourcing, and customer service outsourcing.
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3133

The Daft Company, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Tampa, FL
The Daft Company, LLC is a sales outsourcing company headquartered in Tampa, Florida. Founded in 2023, the midsize team provides sales outsourcing, staffing, and social media marketing.
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3134

Beltalk Technologies Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- New Town, India
Beltalk Technologies Pvt Ltd is a pay per click agency founded in 2013. Their small team is based in Kolkata, India and provides pay per click, search engine optimization, content marketing, conversion optimization, and more.
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Industries
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3135

Medical coding audit services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New York, NY
Medical coding audit services is a small back office outsourcing company based in New York, New York. They provide back office outsourcing and were founded in 2008.
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3136

BioStrata

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Histon, United Kingdom
BioStrata is an other marketing company established in 2014. The company provides other marketing and has a small team. The company is based in Histon, United Kingdom and Boston, Massachusetts.
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3137

Leadingly
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Sheridan, WY
Leadingly, a email marketing company, is in Sheridan, Wyoming. Established in 2022, the small team provides email marketing, back office outsourcing, customer service outsourcing, and sales outsourcing.
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3138

Digital Homeez

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Lucknow, India
Digital Homeez is a small social media marketing company launched in 2020. Their services include social media marketing, search engine optimization, pay per click, and sales outsourcing. The company is headquartered in Lucknow, India.
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3139

Silverstone Technologies Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Islamabad, Pakistan
Silverstone Technologies Pvt. Ltd. Is a social media marketing firm established in 2023. Their small team is located in Islamabad, Pakistan. The firm offers social media marketing, content marketing, search engine optimization, pay per click, and more.
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3140

Livprop

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bengaluru, India
Livprop is a small non-voice bpo/back office services company based in Bengaluru, India and Singapore, Singapore. Their services include non-voice bpo/back office services.

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3141

PIE MULTILINGUAL SERVICES

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- India
PIE MULTILINGUAL SERVICES, a non-voice bpo/back office services company, was launched in 1999. They are based in , India and have a small team. Their services include non-voice bpo/back office services, voice services, translation, and transcription.
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3142

GCM

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Belfast City, Northern Ireland, United Kingdom
GCM is a call center company. In Belfast City, Northern Ireland, United Kingdom, their small team provides voice services and non-voice bpo/back office services. The agency was launched in 2016.
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3143

Answering Innovations

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Madison, WI
Launched in 1977, Answering Innovations is a call center. Their small team is based in Madison, Wisconsin and Atlanta, Georgia. Their team specializes in voice services and non-voice bpo/back office services.

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3144

A2Z CAll Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Los Angeles,
Headquartered in Los Angeles, and San Diego, California, A2Z CAll Center is a small call center service. The team focuses on voice services, digital strategy, and social media marketing.
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3145

LM Call Center

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Tijuana, Mexico
LM Call Center is a telephone answering service. They are based in Tijuana, Mexico and have a small team that offers voice services, non-voice bpo/back office services, and business consulting. The company was launched in 2010.

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3146

Hemens Business Solution
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Udaipur, India
Hemens Business Solution, a small customer service outsourcing company, is headquartered in Udaipur, India. They offer customer service outsourcing, HR services, call center services, back office outsourcing, and more and were launched in 2022.
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3147

CCS

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Eden Prairie, MN
CCS is a call center service. Their midsize team is located in Eden Prairie, Minnesota and Chicago , . The firm focuses on voice services and non-voice bpo/back office services.

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3148

NuView Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Largo, FL
Located in Largo, Florida, NuView Marketing is a non-voice bpo/back office services and call center. The agency provides non-voice bpo/back office services and voice services and is midsize.The agency was established in 2014.
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3149

Tessera ITeS Private Limited

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Pune, India
Tessera ITeS Private Limited is a Pune, India-based call center service. They focus on voice services, non-voice bpo/back office services, digital strategy, and web design and were launched in 2019.
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3150

RCM Centric

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- San Jose, CA
RCM Centric Inc. Is a midsize non-voice bpo/back office services company. Established in 2016, the team specializes in non-voice bpo/back office services. The company is in San Jose, California.
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Clients
- Frederick Bodie, M.D - Dermatologist
Industries
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