What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
  Read More
  Industries
  View Profile Visit Site
- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
  Read More
  Industries
  View Profile Visit Site
- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
3121

Alpha Global Team

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Alpha Global Team is a Back Office Outsourcing company established in 2018. The team specializes in Back Office Outsourcing and Call Center Services and is in Surrey, Canada and Seattle, Washington.
Read More
Industries
View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
3122

The Contact Service

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Beograd, Serbia
Customer Service Outsourcing company The Contact Service was founded in 2014. The midsize team specializes in Customer Service Outsourcing and Call Center Services.
Read More
Industries
View Profile Visit Site
Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
  Read More
  Industries
  View Profile Visit Site
3123

Colligo srl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
Colligo srl, a midsize Customer Service Outsourcing company, is in Collegno, Italy. Their services include Customer Service Outsourcing and Call Center Services.
Read More

View Profile Visit Site
3124

Speedflow

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- London, England
Speedflow is an answering service company. Established in 2004, the agency is based in London, England. Their services include Call Center Services and Custom Software Development.
Read More
Industries
View Profile Visit Site
3125

Sunyard (Hangzhou) Computer Services Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Hangzhou, China
Sunyard (Hangzhou) Computer Services Co., Ltd. Is a Customer Service Outsourcing company. The Hangzhou, China-based team specializes in Customer Service Outsourcing and Back Office Outsourcing.
Read More
Industries
View Profile Visit Site
3126

Vserve Ebusiness Solutions
(13 Reviews) 4.5
- Timeliness
  4.6
- Service Excellence
  4.6
- Value
  4.5
- Would Recommend
  4.7
- $1,000+
- 250 - 999 employees
- Coimbatore, India
Vserve Ebusiness Solutions is a non-voice bpo/back office services company. The midsize team is headquartered in New York, New York. Their services include non-voice bpo/back office services, product design, web design, voice services, and more.

Read More
Industries
View Profile Visit Site
3127

CsMena
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 250 - 999 employees
- Amman, Jordan
Non-voice bpo/back office services and phone answering service CsMena is based in Amman, Jordan. The midsize company was launched in 2018. Their services include non-voice bpo/back office services and voice services.
Read More

View Profile Visit Site
3128

Sirius Support
(1 Reviews) 3.5
- Timeliness
  4.5
- Service Excellence
  3.5
- Value
  2.0
- Would Recommend
  3.5
- $1,000+
- 250 - 999 employees
Founded in 2019, Sirius Support is a customer service outsourcing company. They are located in Wilmington, Delaware and have a midsize team. The agency offers customer service outsourcing and call center services.

Read More
Industries
View Profile Visit Site
3129

AICOM Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Woodbridge Township, NJ
AICOM Solutions is a Back Office Outsourcing company. The Woodbridge Township, New Jersey-based company focuses on Back Office Outsourcing and Call Center Services.
Read More
Clients
- Bank of America
View Profile Visit Site
3130

Aureon

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- West Des Moines, IA
Aureon is a PEO/Employee Leasing company. They offer PEO/Employee Leasing and Call Center Services and were established in 1988. The company is headquartered in West Des Moines, Iowa.
Read More
Industries
View Profile Visit Site
3131

Rayvat Outsourcing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Gandhinagar, India
Rayvat Outsourcing is a Gandhinagar, India-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
Read More
Industries
View Profile Visit Site
3132

Promantra

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Franklin Township, NJ
Launched in 2003, Promantra is a Back Office Outsourcing company. The agency focuses on Back Office Outsourcing and Call Center Services, and is midsize.
Read More
Industries
View Profile Visit Site
3133

Consero

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Austin, TX
Consero is a Back Office Outsourcing company in Austin, Texas and Boston, Massachusetts. They offer Back Office Outsourcing and Call Center Services and were founded in 2006.
Read More
Industries
View Profile Visit Site
3134

Gexel Telecom

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Montreal, Canada
Gexel Telecom is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Back Office Outsourcing and were launched in 1998.
Read More
Industries
View Profile Visit Site
3135

Innovative Vision

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Toronto, Canada
Innovative Vision is a midsize Customer Service Outsourcing company. Launched in 2002, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
Read More
Industries
View Profile Visit Site
3136

Allzone Management Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Los Angeles, CA
Allzone Management Solutions is a Back Office Outsourcing company. Headquartered in Los Angeles, California, their team offers Back Office Outsourcing and Call Center Services.
Read More

View Profile Visit Site
3137

ATALIAN Interactive

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Vitry-sur-Seine, France
ATALIAN Interactive is a Back Office Outsourcing company established in 2008. The company specializes in Back Office Outsourcing and Sales Outsourcing, and is midsize.
Read More

View Profile Visit Site
3138

United Call Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Wien, Austria
United Call Centers is a Customer Service Outsourcing company. Founded in 1999, the team focuses on Customer Service Outsourcing and Sales Outsourcing. The agency is located in Wien, Austria.
Read More
Industries
View Profile Visit Site
3139

MS Direct AG

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Meilen, Switzerland
MS Direct AG is a Meilen, Switzerland-based call center service. Established in 1978, the team offers Call Center Services and CRM consulting and SI.
Read More

View Profile Visit Site
3140

iProspex

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
Call center company iProspex was established in 2004. The agency specializes in Call Center Services and Email Marketing.
Read More

View Profile Visit Site
3141

World Connection Callcenter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Boise, ID
Customer Service Outsourcing company World Connection Callcenter was established in 2011. The company specializes in Customer Service Outsourcing and Call Center Services, and is midsize.
Read More

View Profile Visit Site
3142

ETB Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Istanbul, Türkiye
ETB Group is a Back Office Outsourcing company. Their team is based in Istanbul, Türkiye. The agency offers Back Office Outsourcing and Call Center Services.
Read More

View Profile Visit Site
3143

iBasis

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lexington, MA
Launched in 1996, iBasis is a midsize IoT development company. Their services include IoT development and Call Center Services.
Read More

View Profile Visit Site
3144

InTouch Medical Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Las Vegas, NV
Founded in 2015, InTouch Medical Marketing is an Advertising company. The midsize team offers Advertising and Call Center Services.
Read More

View Profile Visit Site
3145

CenterField

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
CenterField is a phone answering service. Their midsize team is in Los Angeles, California. Their services include Call Center Services and E-Commerce Development.
Read More

View Profile Visit Site
3146

3S

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Katowice, Poland
Founded in 2002, 3S is a cloud consulting & SI company. Their team provides cloud consulting & SI and Call Center Services.
Read More
Industries
View Profile Visit Site
3147

Lexvia Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- New York, NY
Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
Read More
Industries
View Profile Visit Site
3148

Computer Lab Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Bhubaneswar, India
Back Office Outsourcing company Computer Lab Pvt Ltd is based in Bhubaneswar, India and Cuttack, India. Their services include Back Office Outsourcing and Sales Outsourcing.
Read More
Industries
View Profile Visit Site
3149

HKT Teleservices (Shanghai) Co.Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Shanghai, China
Launched in 2015, HKT Teleservices (Shanghai) Co.Ltd. Is an answering service. The company offers Call Center Services and Branding, and is midsize.
Read More
Industries
View Profile Visit Site
3150

Ameeratel

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Cebu City, Philippines
Based in Cebu City, Philippines, Ameeratel is a midsize Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Call Center Services.
Read More
Industries
View Profile Visit Site