Looking for a top business process outsourcing company in Philadelphia?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in Philadelphia. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Philadelphia BPO Services

  • 1

    Specialty Answering Service

    Specialty Answering Service is a call center outsourcing firm based in King of Prussia, Penn. Founded in 1985, they have about 30 employees and work with a national network of freelance customer support specialists. Their services consist of voice customer support and non-voice business process outsourcing.

    Notable Project

    Specialty Answering Service serves as a dispatch and management center for a produce distributor. The client has an extensive range of end-clients and delivery providers that requires considerable monitoring and attention to detail. By migrating their dispatch to Specialty Answering Service, the client saved about 520 labor hours per month with comparable outcomes.

    "Their strength is professional handling of calls and increased knowledge of our business, customer service is easy to work with and courteous. Things have run smoothly so far." — Manager, Food Producer

    Former clients
    Bausch+Lomb
    Fujitec
    Colwell Banker
    $ $ $ $ $
    equalizer

    Undisclosed

    group10 - 49 Employees
    place King of Prussia, PA
    4.5
    4.5
    30 Clutch reviews
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  • 2

    VSA Prospecting

    VSA, Inc. is a B2B telesales company headquartered in Haddon Township, N.J. They also have an office in Philadelphia. The company, founded in 2001, has a team of 100 people who specialize in voice services. They mostly work with mid-market businesses, but also have small and enterprise clients. Working across industries, they have built expertise in the health care, education and manufacturing and logistics industries.

    Notable Project

    VSA, Inc. provided lead generation and appointment setting services for a software company. The client wanted to identify business owners that they could potentially partner with. VSA, Inc. conducted research and developed a list of potential companies, and set up meetings for the client with the C-Suite individuals of those companies. After working with the company, the client received new business. 

    “VSA exceeded our expectations, successfully delivering qualified leads that led to new business.” — Director of Business Development, Software Company 
     

    Former clients
    Healthcare Administrative Partners
    Care Logistics
    Edwards Life Sciences
    School Wise Press
    GrapeSEED Language Development
    $ $ $ $ $
    equalizer $10,000+
    group50 - 249 Employees
    place Philadelphia, PA
    4.9
    4.9
    21 Clutch reviews
    Awards

    Stevie Bronze Winner: Company of the Year Award for Women in Business , in Business Services (2018) , Philadelphia Region’s Best Places to Work (2018) , Inc. 5000: Fastest Growing Private Companies (2018) , Philadelphia Area’s 100 Fastest Growing Firms (2018)

  • 3

    Answering Service Care

    Based out of Margate, Florida, Answering Service Care offers voice services to small businesses. This includes answering a variety of phone call inquiries from stakeholders. The telecommunications vendor has fewer than 50 employees serving industries spanning from real estate to legal and medical. The company was founded in 1974.

    Notable Project

    Answering Service Care offers ongoing call center services for an IT technology and consulting company. This involves responding to both general inquiries and third-party clients. The team continues to excel at building a positive rapport with the client and external stakeholders.

    "They have maintained a very effective workflow." – CEO, IT Tech & Consulting Company

    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Hamilton Township, NJ
    5.0
    5.0
    3 Clutch reviews
  • 4

    Superhuman Prospecting & Pereus Marketing

    Pereus Marketing is a marketing agency located in King of Prussia, Pennsylvania. Founded in 2014, Pereus Marketing has about 10 employees. They specialize in voice services, direct marketing, marketing strategy, market research and business consulting. 

    Notable Project

    Pereus Marketing helped an insulation company generate leads. They found events such as tradeshows, staffs them, and sets appointments with potential buyers. Their team generated about 15-20% of the client's leads so far. 

    "They do really well and their communication is clear. They use Google Docs to take leads and update the spreadsheets at each event."  Owner, Insulation Company

    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Norristown, PA
    4.9
    4.9
    17 Clutch reviews
  • 5

    Answer America

    Answer America is a voice services outsourcing firm headquartered in Willow Grove, Penn. with over 50 other locations in the United States. Established in 1998, they have over 400 employees and serves the business services, financial services, healthcare, media, and utilities industries. They mostly offer voice-based customer support, but they provide some back-office outsourcing options as well.

    Notable Project

    Answer America provides outbound lead generation over the phone for a hospitality firm. The client wanted to reach a specific potential client base with voice calls and found their pricing attractive. Their agents perform over 50 outbound calls a day with a consistent performance in terms of conversion.

    "We are very pleased with the services we receive. It has increased our sales and generated an increase of 37% in business revenue. They also help keep our customer demands and needs relevant to us at all times." — HR Executive, Hospitality Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Willow Grove, PA
    4.4
    4.4
    6 Clutch reviews
  • 6

    ITAdOn

    ITAdOn is an IT firm based in Upper Darby, Pa. with more than 10 experts. Since their founding in 2011, they have offered IT managed services, IT strategy consulting, and cloud consulting solutions for various clients.

    Notable Project

    ITAdOn provided server solutions for a software solutions company. The company needed a dedicated cPanel server for website management. The server has been running well thus far.

    “There were no improvements needed.” - Senior Engineer, Software Solutions Company

    Former clients
    Allsoftsolution
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place upper darby, PA
    5.0
    5.0
    1 Clutch review
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT