What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of July 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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5641

Platforms and Traffic

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Memphis, TN
Social media marketing agency Platforms and Traffic was launched in 2023. The firm offers social media marketing, content marketing, search engine optimization, web design, and more and has a small team. The firm is headquartered in Memphis, Tennessee.
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5642

Webster Creative Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Hattiesburg, MS
Webster Creative Consulting is a content writing services company. The small Hattiesburg, Mississippi-based agency was launched in 2013. Their services include content writing services, search engine optimization, marketing strategy, content marketing, and more.
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5643

LosEvolution, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Oxford, MS
LosEvolution, LLC is a small content marketing company based in Oxford, Mississippi. They specialize in content marketing, content writing services, branding, web design, and more and were launched in 2014.
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5644

Vonwerk

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- New York, NY
Vonwerk, an artificial intelligence firm, is located in New York, New York. The small team specializes in Artificial Intelligence, generative ai, ai consulting, cloud consulting & SI, and more. The firm was founded in 2024.
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5645

Growth Canvas Consulting LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- South Lyon, MI
Growth Canvas Consulting LLC is a small fractional cfo services company. They specialize in fractional cfo services, public relations, market research, marketing strategy, and more and were launched in 2015. The company is located in South Lyon, Michigan.

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5646

Digital Boosts

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Noida, India
Digital Boosts is a small social media marketing agency established in 2022. Their team provides social media marketing, email marketing, search engine optimization, pay per click, and more. The agency is based in Noida, India.
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5647

Mitchell Brown Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Lutherville, MD
PR firm Mitchell Brown Consulting is located in Lutherville, Maryland. The small company was launched in 2020. Their services include public relations, market research, media planning & buying, social media marketing, and more.
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5648

Fractional CMO Pros

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Greenville, SC
Headquartered in Greenville, South Carolina, Fractional CMO Pros is a small fractional cmo services company. They provide fractional cmo services, branding, market research, marketing strategy, and more and were established in 2021.
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5649

Ignite B2B Growth

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Denver, CO
Ignite B2B Growth is a marketing strategy company. Established in 2016, the team specializes in marketing strategy, search engine optimization, fractional cmo services, social media marketing, and more. Their small firm is in Denver, Colorado.
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5650

Haller Marketing Partners

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Littleton, CO
Launched in 2014, Haller Marketing Partners is a small fractional cmo services company. Their services include fractional cmo services, marketing strategy, business consulting, digital strategy, and more. The firm is located in Littleton, Colorado.
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5651

Marketing Maven

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Denver, CO
Branding firm Marketing Maven was established in 2010. In Denver, Colorado, their small team focuses on branding, marketing strategy, social media marketing, search engine optimization, and more.
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5652

Propulsion Growth Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Aurora, CO
Propulsion Growth Solutions, a market research company, was established in 2023. Their small team is in Aurora, Colorado. The agency offers market research, business consulting, financial consulting, fractional cmo services, and more.
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5653

Camille Kennedy Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Toronto, Canada
Camille Kennedy Consulting, a PR agency, is headquartered in Toronto, Canada. They specialize in public relations, market research, marketing strategy, social media marketing, and more and were launched in 2008.
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5654

Brave World Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Denver, CO
Brave World Marketing is an advertising company launched in 2015. They are located in Denver, Colorado and have a small team. The firm focuses on advertising, branding, market research, social media marketing, and more.
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5655

3Bug Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Matthews, NC
3Bug Media, a social media marketing agency, is based in Matthews, North Carolina. Founded in 2008, the small team focuses on social media marketing, search engine optimization, pay per click, CRM consulting and SI, and more.
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5656

Adaptive Tiers

(0 Reviews)

Not yet reviewed.
- $5,000+
- Freelancer employees
- Charlotte, NC
Adaptive Tiers is a branding agency. The Charlotte, North Carolina-based firm was established in 2023. The small team provides branding, marketing strategy, market research, social media marketing, and more.
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