What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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3481

Level Seven NYC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Miami, FL
Level Seven NYC is a fractional cmo services company. They are based in Miami, Florida and New York, New York and have a small team. Their team specializes in fractional cmo services and sales outsourcing.
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3482

Ontime Staffing Solutions Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Makati, Philippines
Ontime Staffing Solutions Inc. Is a direct marketing company headquartered in Makati, Philippines. They provide direct marketing, marketing strategy, HR services, corporate training, and more and were established in 2016.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3483

Partner in Publishing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Glastonbury, CT
Partner in Publishing, a sales outsourcing company, was founded in 2007. The company offers sales outsourcing, content marketing, email marketing, customer service outsourcing, and more and has a small team.
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3484

Thought Source

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dover, DE
Thought Source, a business consulting company, is based in Dover, Delaware and Bondi Junction, Australia. They specialize in business consulting, marketing strategy, product marketing, and sales outsourcing and were established in 2006.
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3485

SkyTel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- San Andres, Argentina
SkyTel is a midsize call center service based in San Andres, Argentina. They focus on voice services, advertising, digital strategy, and marketing strategy and were launched in 1997.
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3486

Virtual Ninja

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Philippines
Virtual Ninja is a telephone answering service. The small , Philippines-based team offers voice services, non-voice bpo/back office services, HR services, finance & accounting outsourcing (FAO), and more. The firm was launched in 2019.
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3487

Kontact Consulting

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Toronto, Canada
Kontact Consulting, a small IT strategy consulting company, is headquartered in Toronto, Canada and Karachi, Pakistan. Launched in 2022, the team offers IT strategy consulting, business consulting, call center services, branding, and more.
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3488

iMarketz

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Navi Mumbai, India
Founded in 2020, iMarketz is a advertising company. Their small team is in Navi Mumbai, India and offers advertising, market research, social media marketing, affiliate marketing, and more.
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Clients
- Indiabulls
Industries
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3489

Onefirm

(0 Reviews)

Not yet reviewed.
- $100,000+
- 10 - 49 employees
- London, United Kingdom
Onefirm, a small business consulting company, is headquartered in London, United Kingdom. They focus on business consulting, CRM consulting and SI, and sales outsourcing and were established in 2022.
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3490

Answer Assist LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Palm Beach Gardens, FL
Answer Assist LLC, a customer service outsourcing company, is located in Palm Beach Gardens, Florida. The small team focuses on customer service outsourcing, call center services, and back office outsourcing. The agency was founded in 2023.
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3491

Botomation

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Woodbridge Township, NJ
Established in 1999, Botomation is an artificial intelligence development company. The firm focuses on Artificial Intelligence, voice services, BI & big data consulting & SI, and unified communications consulting & SI and has a midsize team. The firm is headquartered in Iselin, New Jersey and Siruseri, India.
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3492

Humach

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dubuque, IA
Humach is an application management & support company. Their midsize team is based in Dubuque, Iowa. Their services include application management & support, Artificial Intelligence, non-voice bpo/back office services, voice services, and more. The firm was founded in 1988.
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3493

Valatam - Virtual Assistance Latin America

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Sheridan, WY
Valatam is a midsize email marketing company headquartered in Caracas, Venezuela. They focus on email marketing, graphic design, social media marketing, and web design and were established in 2016.
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3494

lalallalalala

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Beograd, Serbia
Founded in 2020, lalallalalala is a non-voice bpo/back office services company. Their midsize team is based in Beograd, Serbia. Their team focuses on non-voice bpo/back office services, voice services, HR services, finance & accounting outsourcing (FAO), and more.
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3495

TheLiveForce

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- West Palm Beach, FL
Sms marketing company TheLiveForce is in West Palm Beach, Florida and Dubai, United Arab Emirates. The agency provides sms marketing, other digital marketing, call center services, customer service outsourcing, and more and is midsize.The agency was established in 2023.
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3496

Thinksynq Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Chennai, TamilNadu, India
Thinksynq Solutions, a business consulting company, is in Chennai, TamilNadu, India. The midsize agency was established in 2007. Their team focuses on business consulting, financial advising & planning, customer service outsourcing, and sales outsourcing.
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3497

Nimble acuity

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Sheridan, WY
Nimble acuity is a small telephone answering service established in 2023. Their team provides call center services, back office outsourcing, document digitization & management, customer service outsourcing, and more. The company is based in Sheridan, Wyoming.
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3498

Asberg Group Call Center Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Istanbul, Türkiye
Founded in 2006, Asberg Group Call Center Services is a non-voice bpo/back office services and call center company. The small Istanbul, Turkey-based team focuses on non-voice bpo/back office services and voice services.
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3499

Take My Calls VAS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
Take My Calls VAS is a non-voice bpo/back office services and call center service. They provide non-voice bpo/back office services and voice services and were launched in 2017. The company is headquartered in Houston, Texas.
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3500

Quantum IT Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Frisco, TX
Quantum IT Group, a small answering service, is in Frisco, Texas. The team focuses on voice services, IT managed services, non-voice bpo/back office services, cloud consulting & SI, and more.

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3501

Signature SEO & Calls Solutions

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Peshawar, Pakistan
Signature SEO & Calls Solutions is a Peshawar, Pakistan-based answering service. The company provides call center services, web design, web development, advertising, and more and is small.The company was founded in 2016.
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3502

TwoStaff

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- London, United Kingdom
TwoStaff is a back office outsourcing company founded in 2022. They are headquartered in London, United Kingdom and Ahmedabad, India and have a small team. The company provides back office outsourcing, call center services, customer service outsourcing, staffing, and more.
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3503

VirtualMens

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Kolkata, India
In Kolkata, India, VirtualMens is a call center. The midsize team provides voice services, search engine optimization, web development, email marketing, and more. The agency was launched in 2016.
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3504

IT MNC GROUP INDIA

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Noida, India
Call center IT MNC GROUP INDIA is headquartered in Noida, India. The midsize agency was established in 1995. Their team focuses on call center services, mobile app development, e-commerce development, AR/VR development, and more.
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3505

Crafted Minds
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Sheridan, WY
Crafted Minds, a website development firm, is in Sheridan, Wyoming. The company specializes in web development, mobile app development, search engine optimization, pay per click, and more and has a small team.The company was launched in 2023.
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3506

GROWPAA

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Wilmington, DE
GROWPAA is a social media marketing company headquartered in Wilmington, Delaware. The firm specializes in social media marketing, conversion optimization, pay per click, ecommerce marketing, and more and has a small team.The firm was established in 2021.

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3507

Startup Campus Germany GmbH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- München, Germany
Launched in 2018, Startup Campus Germany GmbH is a business consulting company. They are located in München, Germany and Berlin, Germany and have a small team. Their services include business consulting, market research, call center services, marketing strategy, and more.
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3508

Outworks

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Chicago, IL
Outworks is a small sales outsourcing company. Launched in 2022, the firm is in Chicago, Illinois. Their team specializes in sales outsourcing, market research, email marketing, and content marketing.
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3509

Inbox Pirates (Managed)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Madurai, India
Inbox Pirates (Managed) is a small Madurai, India-based sales outsourcing company. Founded in 2022, the team focuses on sales outsourcing, email marketing, branding, market research, and more.
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3510

Krono
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Mumbai, India
Krono is a midsize call center located in Mumbai, India. Launched in 2006, the team provides call center services, advertising, branding, social media marketing, and more.
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