What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3091

Eminence RCM

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- McKinney, TX
Customer Service Outsourcing company Eminence RCM was launched in 2017. In McKinney, Texas, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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3092

Assistifier

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Lahore, Pakistan
In Lahore, Pakistan, Assistifier is an UX agency. They offer UX/UI Design and Web Development.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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3093

IMS Datawise

(0 Reviews)

Not yet reviewed.
- $10,000+
- 1,000 - 9,999 employees
- Ahmedabad, India
IMS Datawise is a large Business Consulting company. Founded in 2006, the team offers Business Consulting and Call Center Services.
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Industries
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3094

iTalkcallcenter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Panabo, Philippines
ITalkcallcenter, an Email Marketing company, was established in 2023. They specializes in Email Marketing and Call Center Services.
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3095

BELLSYSTEM24 VIETNAM

(0 Reviews)

Not yet reviewed.
- $5,000+
- 1,000 - 9,999 employees
- Ha Noi, Vietnam
Founded in 2006, BELLSYSTEM24 VIETNAM is a large Market Research company. Their team specializes in Market Research and Call Center Services.
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Industries
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3096

ConnectPeak

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Los Angeles, CA
Direct Marketing company ConnectPeak is based in Los Angeles, California and Taipei, Taiwan. Their services include Direct Marketing and Call Center Services.
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3097

KlickWorks

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Tulsa, OK
KlickWorks is a Tulsa, Oklahoma-based answering service. They offer Call Center Services and Back Office Outsourcing and were founded in 2023.
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3098

iMarque

(0 Reviews)

Not yet reviewed.
- $25,000+
- 1,000 - 9,999 employees
- Undisclosed
Established in 2004, iMarque is a phone answering service. The team provides Call Center Services and Back Office Outsourcing.
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3099

SALES MATIC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Brandon, FL
Established in 2021, SALES MATIC is a social media marketing agency. Their team offers Social Media Marketing and Custom Software Development.
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3100

Marketopia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Pinellas Park, FL
Established in 2014, Marketopia is a social media marketing agency. Headquartered in Pinellas Park, Florida, the team focuses on Social Media Marketing and Search Engine Optimization.
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3101

Xtrim Global Solutions Private Limited

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
Xtrim Global Solutions Private Limited is a call center company established in 2009. Their team provides Call Center Services and Back Office Outsourcing.
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3102

Krono
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Mumbai, India
Krono is a midsize call center located in Mumbai, India. Launched in 2006, the team provides call center services, advertising, branding, social media marketing, and more.
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Industries
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3103

LETS OUTSOURCE SMC PRIVATE LIMITED

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Rawalpindi, Pakistan
LETS OUTSOURCE SMC PRIVATE LIMITED, a Back Office Outsourcing company, was established in 2019. The agency provides Back Office Outsourcing and Customer Service Outsourcing.
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Clients
- Royal Cars
Industries
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3104

Zrima
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Gorakhpur, India
Zrima Edutech Pvt Ltd is a technology-based business solutions company based in Gorakhpur, India, with an office in Kushinagar, India. The company, founded in 2018, has more than 250 employees and provides, among others, social media marketing, voice, and non-voice BPO/back office services to small and midmarket companies and institutions in the financial services, manufacturing, health care & medical, real estate, and retail industries.

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Clients
- Ziva Industries
Industries
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3105

Infomedia

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Vilnius, Lithuania
Infomedia is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Sales Outsourcing and were founded in 1993. The firm is in Vilnius, Lithuania.
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Industries
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3106

121 BPO
(1 Reviews) 0.5
- Timeliness
  0.5
- Service Excellence
  0.5
- Value
  0.5
- Would Recommend
  0.5
- Undisclosed
- 10 - 49 employees
- Cape Town, South Africa
Founded in 1994, 121 BPO is a back office outsourcing and customer service outsourcing company. They are in Cape Town, South Africa and have a small team. Their services include back office outsourcing and customer service outsourcing.

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3107

The Functionary

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Aubrey, TX
The Functionary is an IT staff augmentation company. Headquartered in Aubrey, Texas, the firm was launched in 2017. Their services include IT staff augmentation and Call Center Services.
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3108

ZOUMA CONSULTING SERVICES

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Sahibzada Ajit Singh Nagar, India
In Sahibzada Ajit Singh Nagar, India and Gurugram, India, ZOUMA CONSULTING SERVICES is an answering service. Launched in 2021, the team focuses on Call Center Services and Back Office Outsourcing.
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3109

3iSolutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cape Town, South Africa
3iSolutions is a call center. Based in Cape Town, South Africa, the firm was founded in 2003. Their services include Call Center Services and Back Office Outsourcing.
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3110

WorldWide BPO & Call Centres

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kingston, Jamaica
WorldWide BPO & Call Centres is a small Kingston, Jamaica-based call center company. The team offers Call Center Services and Customer Service Outsourcing.
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3111

Dietrick & Co.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Undisclosed
Dietrick & Co. Is a small Sales Outsourcing company in. The team focuses on Sales Outsourcing and Email Marketing.
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Industries
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3112

Online VA Team

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Ann Arbor, MI
Online VA Team is a Customer Service Outsourcing company. Headquartered in Ann Arbor, Michigan, the company provides Customer Service Outsourcing and Call Center Services.
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3113

DynaPro Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Brooklyn, NY
DynaPro Global is an answering service. The team provides Call Center Services and Back Office Outsourcing and is in Brooklyn, New York.
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3114

Yugorithm

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Manila, Philippines
Yugorithm is a Manila, Philippines-based telephone answering service. They offer Call Center Services and Back Office Outsourcing.
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3115

Alltel Australia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wheelers Hill, Australia
Alltel Australia is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Call Center Services and are headquartered in Wheelers Hill, Australia.
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3116

ESP SAFETY PRIVATE LIMITED

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Gurugram, India
ESP SAFETY PRIVATE LIMITED is a Contract Manufacturing company. They were launched in 1973 and specialize in Contract Manufacturing and Customer Service Outsourcing.
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3117

Test

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
Social media marketing agency Test was launched in 2016. The team specializes in Social Media Marketing and Search Engine Optimization and is headquartered in Sheridan, Wyoming.
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3118

Data Entry India

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Data Entry India is a Back Office Outsourcing company. Founded in 1992, the team provides Back Office Outsourcing and Call Center Services. The company is based in Ahmedabad, India.
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3119

Elite Design Studio

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Jeddah, Saudi Arabia
Elite Design Studio is a small Jeddah, Saudi Arabia-based video production company. Their services include Video Production and Call Center Services.
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3120

Xtendo Group | BPO

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Montevideo, Uruguay
Xtendo Group | BPO is a midsize cloud consulting & SI company headquartered in Montevideo, Uruguay. The team specializes in cloud consulting & SI and Customer Service Outsourcing.
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