What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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3091

Api Connect SIA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Rīga, Latvia
Api Connect SIA is an answering service and sms marketing company. The small team is based in Rīga, Latvia. Their services include call center services and sms marketing.

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3092

AdServs

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Thane, India
AdServs is a small sms marketing company. The Thane, India-based firm was established in 2018. Their team provides sms marketing.

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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3093

Pacific Automation Group

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Seattle, WA
Pacific Automation Group is a sales outsourcing company based in Seattle, Washington. The firm focuses on sales outsourcing, business consulting, and email marketing and has a small team.The firm was founded in 2023.
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3094

Leadify Ninja

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Oakville, Canada
Leadify Ninja is an email marketing and sales outsourcing company established in 2023. The small Oakville, Canada-based team offers email marketing and sales outsourcing.
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3095

SaaSGenX

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- London, United Kingdom
Marketing strategy and sales outsourcing company SaaSGenX was launched in 2023. The small team specializes in marketing strategy and sales outsourcing. The firm is headquartered in London, United Kingdom.

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3096

Intelligent Conversations

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Milwaukee, WI
Business consulting and sales outsourcing company Intelligent Conversations was founded in 2004. The small Milwaukee, Wisconsin-based team provides business consulting and sales outsourcing.
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3097

Zennial

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Palma, Spain
Based in Palma, Spain, Zennial is a small sales outsourcing company. Launched in 2018, the team provides sales outsourcing, content marketing, and email marketing.
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3098

Odutayo Group

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Toronto, Canada
Odutayo Group is a business consulting and sales outsourcing company. Their small team is headquartered in Toronto, Canada. The company offers business consulting and sales outsourcing.
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3099

Call Center Authority

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Pittsburgh, PA
Call center company Call Center Authority was established in 2021. The small Pittsburgh, Pennsylvania-based team provides call center services.
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3100

Reachoutly LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sheridan, WY
Reachoutly LLC is located in Sheridan, Wyoming. The small team specializes in and was founded in 2023.
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3101

OutPro

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Cebu City, Philippines
OutPro is a Cebu City, Philippines-based call center company. The small company was launched in 2024. Their team provides call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.
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3102

Solar Lead Spot

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Homestead, FL
Founded in 2024, Solar Lead Spot is a marketing strategy and sales outsourcing company. Their small team is based in Homestead, Florida. Their team specializes in marketing strategy and sales outsourcing.
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3103

Zero Risk Growth

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Boulder, CO
Zero Risk Growth is a direct marketing and sales outsourcing company established in 2023. The company offers direct marketing and sales outsourcing and has a small team. The company is located in Boulder, Colorado.
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3104

Pure Pipeline

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Bellshill, United Kingdom
Pure Pipeline is a market research company. Launched in 2023, the small agency is based in Bellshill, United Kingdom. Their services include market research, web design, call center services, and sales outsourcing.
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3105

Outsourcey

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Richmond, Australia
Telephone answering service and back office outsourcing company Outsourcey is located in Richmond, Australia. They offer call center services and back office outsourcing and were founded in 2024.
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3106

Curious About Sales

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Nagpur, India
Curious About Sales is a back office outsourcing and sales outsourcing company located in Nagpur, India. The small firm was established in 2022. Their team offers back office outsourcing and sales outsourcing.
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3107

Regency Sales Associates

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Undisclosed
Regency Sales Associates is a. The small team provides. The company was founded in 2023.
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3108

Grow Strategically

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Chicago, IL
Grow Strategically is a small sales outsourcing and fractional cmo services company located in Chicago, Illinois. Their services include sales outsourcing and fractional cmo services.
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3109

Expand Acquisition

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sofia, Bulgaria
Expand Acquisition is an email marketing and sales outsourcing company based in Sofia, Bulgaria. The small team offers email marketing and sales outsourcing and was established in 2022.
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3110

WePay Technologies - BPO and Call Center

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Rawalpindi, Pakistan
Wepay Technologies is a small back office outsourcing company located in Rawalpindi, Pakistan. Founded in 2022, the team provides back office outsourcing.
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3111

Voxcentrix
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Tijuana, Mexico
Founded in 2001, Voxcentrix is a call center service. They are based in Tijuana, Mexico and have a small team. The agency focuses on voice services, IT managed services, custom software development, transcription, and more.

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3112

Center municipal systems managrment

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Vinnytsia, Ukraine
IT managed services company Center municipal systems managrment is headquartered in Vinnytsia, Ukraine. The midsize company was established in 2012. Their services include IT managed services, call center services, financial advising & planning, and business consulting.
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3113

Your Virtual Office

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Gresham, OR
Back office outsourcing company Your Virtual Office was founded in 2018. They are based in Gresham, Oregon and have a small team. Their services include back office outsourcing, call center services, business consulting, and compliance consulting.
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3114

Unicom Teleservices

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Alsip, IL
Unicom Teleservices is a call center service. The Alsip, Illinois-based company was founded in 1990. The small team provides voice services, non-voice bpo/back office services, and transcription.
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3115

Rasani-media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Baltimore, MD
Rasani-media is a non-voice bpo/back office services and telephone answering service launched in 2010. Their small team is based in Baltimore, Maryland. The company provides non-voice bpo/back office services and voice services.
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3116

Transparent BPO

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Gaithersburg, MD
Established in 2009, Transparent BPO is a non-voice bpo/back office services and answering service company. The midsize Gaithersburg, Maryland-based team specializes in non-voice bpo/back office services and voice services.
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3117

Next level IT Teleservices

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Bacolod, Philippines
Next level IT Teleservices is a midsize call center company. Headquartered in Bacolod, Philippines and , Philippines, the firm was launched in 2008. Their team offers voice services, non-voice bpo/back office services, and transcription.
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3118

Stafford Communications Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- New Providence, NJ
Founded in 1995, Stafford Communications Group is a telephone answering service. Their midsize team is in New Providence, New Jersey and Rothesay, Canada. Their services include voice services and non-voice bpo/back office services.
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3119

Contact 121

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Adelaide, Australia
Non-voice bpo/back office services and call center service Contact 121 is in Adelaide, Australia. The midsize company was founded in 2002. Their team provides non-voice bpo/back office services and voice services.
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3120

Pioneer Lists

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Los Angeles, CA
Pioneer Lists is a midsize call center. Established in 1997, the company is located in Los Angeles, California. Their services include voice services, marketing strategy, market research, and non-voice bpo/back office services.
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