Top 90 Back Office BPO Services in Canada

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Top 90 Back Office BPO Services in Canada

May 2022

Looking for a top non-voice BPO service provider in Canada?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations. 

List of the Best Canada Back Office BPO Firms

  • 1
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Calgary, Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients

    • Sofina Foods Inc.

    Industries

    Notable Project

    SureCall is the after-hours voice services provider for a city government organization. The team fields calls related to a specific project, following procedures and other guidelines to provide information.

    "You can’t beat the peace of mind they offer."

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  • 2
    • $10,000+
    • 250 - 999 employees
    • Dorval, Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Industries

    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

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  • 3
    • Undisclosed
    • 50 - 249 employees
    • Edmonton, Canada

    Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.

    Industries

    Notable Project

    A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.

    "Their customer service is #1!"

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  • 4
    • Scheduling

      4.2
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.5
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    • $1,000+
    • 10 - 49 employees
    • Montréal, Canada

    Noodesk, a non-voice bpo/back office services company, was founded in 2020. The small Montréal, Canada-based team focuses on non-voice bpo/back office services, marketing strategy, accounting, contract manufacturing, and more.

    Notable Project

    Noodesk provides social media and PPC services for a consulting company. The team was tasked with curating PPC campaigns and establishing a strong social media presence for the client. 

    "The most impressive thing about them is their flexibility, availability, open line of communication."

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  • 5
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Toronto, Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries

    Notable Project

    A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical aspects.

    "I can’t ask for more — they do what they say they’ll do."

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  • 6
    • $1,000+
    • 250 - 999 employees
    • Calgary, Canada

    Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.

    Industries

    Notable Project

    Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.

    "Their actions mainly lead to our company's improvement, and that makes us pleased with their work."

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  • 7
    • $1,000+
    • 250 - 999 employees
    • Vaughan, Canada

    Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.  

    Industries

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  • 8
    • $1,000+
    • 10,000+ employees
    • Winnipeg, Canada

    24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services. 

    Industries

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  • 9
    • $1,000+
    • 1,000 - 9,999 employees
    • Montréal, Canada

    Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare. 

    Industries

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  • 10
    • $1,000+
    • 1,000 - 9,999 employees
    • Toronto, Canada

    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.

    Industries

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  • 11
    • $1,000+
    • 1,000 - 9,999 employees
    • Mississauga, Canada

    Symcor is an IT managed services company established in 1996. The large Mississauga, Canada-based team specializes in IT managed services, non-voice bpo/back office services, and digital strategy.

    Industries

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  • 12
    • $1,000+
    • 250 - 999 employees
    • Halifax, Canada

    Blue Ocean is a non-voice bpo/back office services company established in 1994. The midsize Halifax, Canada-based team provides non-voice bpo/back office services, IT strategy consulting, other IT consulting and SI, and cybersecurity.

    Industries

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  • 13
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada

    Non-voice bpo/back office services and call center Paradigm Quest is based in Toronto, Canada. The midsize team focuses on non-voice bpo/back office services and voice services. The agency was established in 2005.

    Industries

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  • 14
    • $1,000+
    • 250 - 999 employees
    • Montreal, Canada

    Gexel Telecom is a strategic telecommunications company based in Montreal. Since 1998, their team of 322 has been specializing in non-voice BPO and voice services for a variety of clients in different industries including consumer products and financial services. 

    Industries

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  • 15
    • $1,000+
    • 2 - 9 employees
    • Toronto, Canada

    Process Server Toronto is a small non-voice bpo/back office services company located in Toronto, Canada. They specialize in non-voice bpo/back office services and were established in 2016.

    Industries

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  • 16
    • $1,000+
    • 1,000 - 9,999 employees
    • Toronto, Canada

    Crawford & Company, a non-voice bpo/back office services company, was founded in 1941. Their large team is located in Toronto, Canada and provides non-voice bpo/back office services.

    Industries

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  • 17
    • $1,000+
    • 50 - 249 employees
    • Richmond Hill, Canada

    Octacom is a non-voice bpo/back office services company. They are in Richmond Hill, Canada and have a midsize team. Their services include non-voice bpo/back office services. The firm was launched in 1976.

    Industries

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  • 18
    • $1,000+
    • 2 - 9 employees
    • London, Canada

    TVA is a small non-voice bpo/back office services company located in London, Canada. The team provides non-voice bpo/back office services.

    Industries

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  • 19
    • $1,000+
    • 50 - 249 employees
    • Markham, Canada

    Nimble is a non-voice bpo/back office services company. They are located in Markham, Canada and have a midsize team. Their services include non-voice bpo/back office services and IT managed services.

    Industries

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  • 20
    • $50,000+
    • 250 - 999 employees
    • Edmonton, Canada

    Based in Edmonton, Canada, Global Empire Corporation is a non-voice bpo/back office services and call center. They focus on non-voice bpo/back office services and voice services and were launched in 2010.

    Industries

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  • 21
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    Simpro Solutions, a non-voice bpo/back office services and answering service, is located in Toronto, Canada and Miami, Florida. The agency offers non-voice bpo/back office services and voice services and has a midsize team.The agency was established in 2007.

    Industries

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  • 22
    • $1,000+
    • 250 - 999 employees
    • Mississauga, Canada

    MJR Capital Services is a non-voice bpo/back office services and telephone answering service launched in 1995. The agency provides non-voice bpo/back office services and voice services and has a midsize team. The agency is in Mississauga, Canada.

    Industries

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  • 23
    • $1,000+
    • 10 - 49 employees
    • Stratford, Canada

    MoneyIQ is a non-voice bpo/back office services company. They are headquartered in Stratford, Canada and have a small team. Their services include non-voice bpo/back office services.

    Industries

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  • 24

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    • $1,000+
    • 2 - 9 employees
    • Toronto, Canada

    Ontario Medical Billing Services, a non-voice bpo/back office services company, was established in 2002. The company provides non-voice bpo/back office services and has a small team. The company is headquartered in Toronto, Canada.

    Industries

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  • 25
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada

    Reliable Data Entry is a non-voice bpo/back office services company. Established in 1985, the team focuses on non-voice bpo/back office services. Their midsize company is Toronto, Canada-based.

    Industries

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  • 26
    • $1,000+
    • 2 - 9 employees
    • Toronto, Canada

    Small non-voice bpo/back office services company Elshadai Business Solution, is in Toronto, Canada; Coimbatore, India and Chennai, India. The team specializes in non-voice bpo/back office services and voice services.

    Industries

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  • 27
    • $1,000+
    • 1,000 - 9,999 employees
    • Charlottetown, Canada

    Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.

    Industries

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  • 28
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    Based in Toronto, Canada, AnswerNet is a non-voice bpo/back office services and telephone answering service. The midsize agency was launched in 1998. Their services include non-voice bpo/back office services and voice services.

    Industries

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  • 29
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    Task Network is a non-voice bpo/back office services company. They are located in Toronto, Canada and have a midsize team. Their services include voice services, non-voice bpo/back office services, accounting, IT managed services, and more.

    Industries

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  • 30
    • $1,000+
    • 10 - 49 employees
    • Calgary, Canada

    Founded in 2012, The Virtual Gurus is a non-voice bpo/back office services company. Their small team is in Calgary , Canada and specializes in non-voice bpo/back office services, voice services, IT managed services, and web development.

    Industries

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Need help selecting a company?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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