Looking for a top non-voice BPO service provider in Canada?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations.

To assist you in your search for a partner, we’ve compiled this list of the top back office BPO companies in Canada. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Canada Back Office BPO Firms

  • 1
    Undisclosed
    50 - 249 Employees
    New Westminster Canada

    Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.

    Industries
    Notable Project

    Concert 8 Solutions Inc. has created live chat support for a newspaper company. This platform allows users to inquire about the client's services and offerings thru Facebook messenger. 

    "Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."

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  • 2
    $10,000+
    250 - 999 Employees
    Dorval Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Clients
    Microsoft
    3M
    Bell
    Industries
    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

  • 3
    $5,000+
    1,000 - 9,999 Employees
    Montreal Canada

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Industries
    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

  • 4
    $1,000+
    10 - 49 Employees
    Montréal Canada

    Noodesk, a non-voice bpo/back office services company, was founded in 2020. The small Montréal, Canada-based team focuses on non-voice bpo/back office services, marketing strategy, accounting, contract manufacturing, and more.

    Notable Project

    Noodesk provides social media and PPC services for a consulting company. The team was tasked with curating PPC campaigns and establishing a strong social media presence for the client. 

    "The most impressive thing about them is their flexibility, availability, open line of communication."

  • 5
    $1,000+
    50 - 249 Employees
    Calgary Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients
    Sofina Foods Inc.
    Industries
    Notable Project

    SureCall offers their call center services to a food processing company. SureCall handles the customers' inquiries, concerns, and complaints, and are knowledgeable enough to answer the questions directed to them. Surecall integrated calls from various media into one reporting platform.

    "They’re knowledgeable, responsive, and open to new ideas. We have an annual check-in with their team and always find that they’re very productive in connecting with consumers. Of course, there were a few things we needed to fine-tune in our first year, but that happened quickly. Our team felt a strong sense of urgency and mobilization from them. " - Senior Director, Food Processing Company

  • 6
    Undisclosed
    250 - 999 Employees
    Mississauga Canada

    Founded in 2008, Cogneesol is a business process management, technology, and digital transformation company. Located in New York, they have a team of about 350 employees that offers nonvoice BPO services, finance and accounting outsourcing, and IT managed services. They primarily serve midmarket businesses in the business and financial services, and health care and medical services.

    Industries
    Notable Project

    Cogneesol did data processing for a child care consultancy. They also reviewed and analyzed patient records. The team is adaptable and supportive.

    “They've adapted well to the numerous changes that we've had to our workflows over the past several years, and they continue to be flexible to specific project needs. “ – Business Administration Manager, Child Care Consultancy

  • 7
    $100,000+
    10 - 49 Employees
    Oakville Canada

    Swivelt is a Singapore-based marketing and digital strategy company that was founded in 2018. They also offer business consulting, HR, and voice services. They primarily work with midmarket businesses in the advertising, e-commerce, and business services industries. 

    Clients
    NetApp
    StarHub
    Boost e-Wallet
    GMI
    Industries
    Notable Project

    Swivelt did Salesforce integration and created a new CRM for an IT company. Their workflow was effective and their team delivered quickly. 

    "They made great software that makes the sales team's lives easier." – Business Development Manager, IT Services Company

  • 8
    $1,000+
    10 - 49 Employees
    Toronto Canada
    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.
    Industries
    Notable Project

    A law firm hired Veta Virtual Receptionist to help them hire experienced virtual receptionists. The team provides virtual receptionists to answer incoming phone calls from existing and potential customers.

    "The workflow I have with Veta Virtual Receptionist works very well and appears seamless to my callers."

  • 9
    $1,000+
    10 - 49 Employees
    Calgary Canada

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 10
    $5,000+
    10 - 49 Employees
    Toronto Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries
    Notable Project

    24H Virtual provided after-hours call center support for a logistics and supply chain. The chain had more phone inquiries than before, so they hired 24H Virtual to handle call center support during after-hours, weekends, and holidays. 24H Virtual performed better than the chain had expected.

    “We are progressing well based on the initial expectations.” - Customer Service Operations Manager, Logistics and Supply Chain

  • 11
    $1,000+
    50 - 249 Employees
    Cornwall Canada

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Clients
    Dundas & Glengarry
    National Capital Commission
    Belfor Restoration
    Industries
    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

  • 13
    $1,000+
    10 - 49 Employees
    Toronto Canada

    AppointmentSetter is a B2B appointment setting and lead generation firm based in Toronto. The firm, founded in 2006, has a team of less than 50 provides appointment-setting services that connect small to medium-sized businesses with potential clients.  

    Clients
    Longevity
    Industries
    Notable Project

    AppointmentSetter currently provides phone prospecting services to an Insurance Company, creating for them around 50 communications with new clients to date. These conversations are ongoing and are expected to produce long-term profits.

    "They had the information background to speak with our potential prospects with confidence." - Managing Partner and Lead Client Consultant, Insurance Company

  • 15
    Undisclosed
    250 - 999 Employees
    Nanaimo Canada

    Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

    Clients
    Digiperform
    Bisnode Central Europe
    Notable Project

    MAX BPO was subcontracted by a digital marketing agency for its inbound and outbound call center services. The project is still ongoing and is showing positive results.

    "They have a good team model. So, it's always been easy working with them." – Digital Marketing Expert, Digital Marketing Agency

  • 16
    $5,000+
    2 - 9 Employees
    Winnipeg Canada

    AnswerFone is a voice service company based in Winnipeg, Canada with fewer than 10 members. Founded in 2020, they are experts in voice services and back-office services for small businesses in the fields of advertising, IT, and more.

    Clients
    C2 Custom Furnishings INC
    Calvert Fitness
    Industries
    Notable Project

    AnswerFone provided voice services for a furniture manufacturer. The manufacturer didn’t have the funds to hire someone full-time and turned to outsource. AnswerFone answers the calls and messages for the manufacturer, which makes operations easier.

    “They’re great at meeting deadlines and communication.” - CEO, Furniture Manufacturer

  • 17
    $1,000+
    250 - 999 Employees
    Oakville Canada
    Established in 2003, BluePay is a non-voice bpo/back office services company. The company offers non-voice bpo/back office services and has a midsize team. The company is based in Oakville, Canada and Naperville, Illinois.
    Industries
  • 18
    $1,000+
    250 - 999 Employees
    Vaughan Canada

    Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.  

    Industries
  • 19
    $1,000+
    10,000+ Employees
    Winnipeg Canada

    24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services. 

    Industries
  • 20
    $1,000+
    1,000 - 9,999 Employees
    Mississauga Canada
    Symcor is an IT managed services company established in 1996. The large Mississauga, Canada-based team specializes in IT managed services, non-voice bpo/back office services, and digital strategy.
    Industries
  • 21
    $1,000+
    250 - 999 Employees
    Montreal Canada

    Gexel Telecom is a strategic telecommunications company based in Montreal. Since 1998, their team of 322 has been specializing in non-voice BPO and voice services for a variety of clients in different industries including consumer products and financial services. 

    Industries
  • 22
    $1,000+
    250 - 999 Employees
    Halifax Canada
    Blue Ocean is a non-voice bpo/back office services company established in 1994. The midsize Halifax, Canada-based team provides non-voice bpo/back office services, IT strategy consulting, other IT consulting and SI, and cybersecurity.
    Industries
  • 23
    $1,000+
    50 - 249 Employees
    Toronto Canada
    Non-voice bpo/back office services and call center Paradigm Quest is based in Toronto, Canada. The midsize team focuses on non-voice bpo/back office services and voice services. The agency was established in 2005.
    Industries
  • 24
    $1,000+
    1,000 - 9,999 Employees
    Montréal Canada

    Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare. 

    Industries
  • 25
    $1,000+
    1,000 - 9,999 Employees
    Toronto Canada
    Crawford & Company, a non-voice bpo/back office services company, was founded in 1941. Their large team is located in Toronto, Canada and provides non-voice bpo/back office services.
    Industries
  • 26
    $1,000+
    2 - 9 Employees
    Toronto Canada
    Process Server Toronto is a small non-voice bpo/back office services company located in Toronto, Canada. They specialize in non-voice bpo/back office services and were established in 2016.
    Industries
  • 27
    $1,000+
    1,000 - 9,999 Employees
    Toronto Canada
    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.
    Industries
  • 28
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    Advantage Communications

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    $1,000+
    1,000 - 9,999 Employees
    Charlottetown Canada
    Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.
    Industries
  • 29
    $1,000+
    50 - 249 Employees
    Richmond Hill Canada
    Octacom is a non-voice bpo/back office services company. They are in Richmond Hill, Canada and have a midsize team. Their services include non-voice bpo/back office services. The firm was launched in 1976.
    Industries
  • 30
    Undisclosed
    1,000 - 9,999 Employees
    Burnaby Canada
    Accounting company FLG FrontLine Group is headquartered in Burnaby, Canada. The large firm was founded in 2015. Their services include accounting, non-voice bpo/back office services, and voice services.
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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