Top 100 Back Office BPO Services in Canada

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Top 100 Back Office BPO Services in Canada

March 2023

Looking for a top non-voice BPO service provider in Canada?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations. 

List of the Best Canada Back Office BPO Firms

  • 1
    • Undisclosed
    • 250 - 999 employees
    • Toronto, Canada

    LexReception is a telecommunications firm founded in 2011. Based in Portland, Ore., the team of 2 employees specializes in voice services and non-Voice BPO/Back office services. They mainly serve clients in the legal industry. 

    Clients

    • The Law Office of Robert David Malove
    • Hammerschmidt
    • Stickradt
    • & Associates

    Industries

    Notable Project

    LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.

    "They are receptive to changes and are always looking to improve."

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  • 2
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Calgary, Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients

    • Sofina Foods Inc.

    Industries

    Notable Project

    SureCall is the after-hours voice services provider for a city government organization. The team fields calls related to a specific project, following procedures and other guidelines to provide information.

    "You can’t beat the peace of mind they offer."

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  • 3
    • $1,000+
    • 250 - 999 employees
    • Calgary, Canada

    Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.

    Industries

    Notable Project

    Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.

    "Their actions mainly lead to our company's improvement, and that makes us pleased with their work."

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  • 4
    • $10,000+
    • 250 - 999 employees
    • Dorval, Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Industries

    Notable Project

    CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in. 

    “Compared to other vendors in the marketplace, they were by far the best.”

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  • 5
    • $1,000+
    • 10 - 49 employees
    • Calgary, Canada

    Founded in 2012, The Virtual Gurus is a non-voice bpo/back office services company. Their small team is in Calgary , Canada and specializes in non-voice bpo/back office services, voice services, IT managed services, and web development.

    Industries

    Notable Project

    Virtual Gurus was challenged with providing administrative services for a web agency. They included things during scheduling, research, communication, and more. 

    "I think they need to improve their hiring processes."

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  • 6
    • Undisclosed
    • 50 - 249 employees
    • Edmonton, Canada

    Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.

    Industries

    Notable Project

    The CommAlert Group provides call center services for a digital marketing agency. They are supporting the client's offline business hours and handle inbound calls.

    "They’re always happy to go above and beyond."

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  • 7
    • $1,000+
    • 10 - 49 employees
    • Vancouver, Canada

    Omnie Integrated Services Inc., a non-voice bpo/back office services company, was established in 2020. The company specializes in non-voice bpo/back office services and voice services and has a small team.

    Industries

    Notable Project

    Omnie Integrated Services Inc provides outsourcing services for a consumer electronics manufacturing company. They provide 24/7 customer service support via phone, email, and social media in multiple languages.

    "They work with you as if they are a partner or an extension of the company."

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  • 8
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Toronto, Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries

    Notable Project

    24H Virtual provides ongoing virtual assistance support to an accounting firm with the goal of generating warm leads. They keep track of calls, listen to customer's inquiries, and redirect calls when needed.

    "I’ve been quite happy with their services from the get-go."

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  • 9
    • $1,000+
    • 250 - 999 employees
    • Vaughan, Canada

    Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.  

    Industries

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  • 10
    • $1,000+
    • 10,000+ employees
    • Winnipeg, Canada

    24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services. 

    Industries

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  • 11
    • $1,000+
    • 2 - 9 employees
    • Toronto, Canada
    Process Server Toronto is a small non-voice bpo/back office services company located in Toronto, Canada. They specialize in non-voice bpo/back office services and were established in 2016.

    Industries

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  • 13
    • $50,000+
    • 250 - 999 employees
    • Edmonton, Canada
    Based in Edmonton, Canada, Global Empire Corporation is a non-voice bpo/back office services and call center. They focus on non-voice bpo/back office services and voice services and were launched in 2010.

    Industries

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  • 14
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada
    Simpro Solutions, a non-voice bpo/back office services and answering service, is located in Toronto, Canada and Miami, Florida. The agency offers non-voice bpo/back office services and voice services and has a midsize team.The agency was established in 2007.

    Industries

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  • 15
    • $1,000+
    • 1,000 - 9,999 employees
    • Charlottetown, Canada

    Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.

    Industries

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  • 16
    • Undisclosed
    • 50 - 249 employees
    • Mississauga, Canada
    NCRi is a midsize call center service. Established in 2008, the team offers call center services, back office outsourcing, customer service outsourcing, IT managed services, and more. The company is located in Mississauga, Canada.

    Industries

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  • 17
    • $1,000+
    • 2 - 9 employees
    • Toronto, Canada
    Remoffer is a back office outsourcing company. Their small team is based in Toronto, Canada and Bucaramanga, Colombia. Their services include back office outsourcing, business consulting, and HR services. The agency was established in 2022.

    Industries

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  • 18
    • Undisclosed
    • 50 - 249 employees
    • Mississauga, Canada
    HR firm Verus Consulting Inc is based in Mississauga, Canada. The midsize company was launched in 2019. Their team offers HR services and back office outsourcing.

    Industries

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  • 19
    • $10,000+
    • 1,000 - 9,999 employees
    • Newmarket, Canada

    Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services. 

    Clients

    • Canada's Best Managed Companies
    • Green Apple Award Winner

    Industries

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  • 20
    • $1,000+
    • 2 - 9 employees
    • Vancouver, Canada
    Prospect Solutions is a Vancouver, Canada-based telephone answering service. The company specializes in voice services, non-voice bpo/back office services, email marketing, search engine optimization, and more and is small.The company was established in 2003.

    Industries

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  • 21
    • Undisclosed
    • 50 - 249 employees
    • Mississauga, Canada
    Answering service Contact Point 360 was founded in 2007. The midsize Mississauga, Canada-based team offers voice services and non-voice bpo/back office services.

    Industries

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  • 22
    • $250,000+
    • 50 - 249 employees
    • Toronto, Canada
    Corpshore Solutions is a midsize non-voice bpo/back office services company in Toronto, Canada. The team provides non-voice bpo/back office services, business consulting, finance & accounting outsourcing (FAO), market research, and more.
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  • 23
    • $1,000+
    • 250 - 999 employees
    • Winnipeg, Canada

    Telephone answering service Skybridge Americas was founded in 1953. Their midsize team is in Rockford, Minnesota and Winnipeg, Canada. Skybridge Americas focuses on voice services and non-voice bpo/back office services.

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  • 24
    • $1,000+
    • 1,000 - 9,999 employees
    • Montréal, Canada

    Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare. 

    Industries

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  • 25
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada
    Reliable Data Entry is a non-voice bpo/back office services company. Established in 1985, the team focuses on non-voice bpo/back office services. Their midsize company is Toronto, Canada-based.

    Industries

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  • 26
    • $1,000+
    • 1,000 - 9,999 employees
    • Toronto, Canada

    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.

    Industries

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  • 27
    • $1,000+
    • 1,000 - 9,999 employees
    • Mississauga, Canada
    Symcor is an IT managed services company established in 1996. The large Mississauga, Canada-based team specializes in IT managed services, non-voice bpo/back office services, and digital strategy.

    Industries

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  • 28
    • $1,000+
    • 250 - 999 employees
    • Mississauga, Canada
    MJR Capital Services is a non-voice bpo/back office services and telephone answering service launched in 1995. The agency provides non-voice bpo/back office services and voice services and has a midsize team. The agency is in Mississauga, Canada.

    Industries

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  • 29
    • $1,000+
    • 250 - 999 employees
    • Halifax, Canada
    Blue Ocean is a non-voice bpo/back office services company established in 1994. The midsize Halifax, Canada-based team provides non-voice bpo/back office services, IT strategy consulting, other IT consulting and SI, and cybersecurity.

    Industries

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  • 30
    • $1,000+
    • 50 - 249 employees
    • Richmond Hill, Canada
    Octacom is a non-voice bpo/back office services company. They are in Richmond Hill, Canada and have a midsize team. Their services include non-voice bpo/back office services. The firm was launched in 1976.

    Industries

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