
Top 100 Back Office BPO Services in Canada
December 2023Looking for a top non-voice BPO service provider in Canada?
Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations.
To assist you in your search for a partner, we’ve compiled this list of the top back office BPO companies in Canada. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
>List of the Best Canada Back Office BPO Firms
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1
- $1,000+
- 50 - 249 employees
- Calgary, Canada
SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.
Clients
- Sofina Foods Inc.
Industries
Notable Project
SureCall provides call support and BPO services for a hockey organization. The team resolves technical support tickets for an outdated registration database, tackling emails and answering hotline calls, too.
“They’re invested in this process and have shown great care in providing both quality work and continuous improvement.”
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2
- $1,000+
- 10 - 49 employees
- Calgary, Canada
Founded in 2012, The Virtual Gurus is a non-voice bpo/back office services company. Their small team is in Calgary , Canada and specializes in non-voice bpo/back office services, voice services, IT managed services, and web development.
Clients
- https://vendor.clutch.co/vendor/dashboard/portfolio/2131606
Industries
Notable Project
Virtual Gurus provides virtual assistance services for a marketing company. The team helps with miscellaneous administrative tasks and is responsible for bookkeeping.
"They're organized, helpful, and good team members!"
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3
- $10,000+
- 250 - 999 employees
- Dorval, Canada
CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
Industries
Notable Project
CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in.
“Compared to other vendors in the marketplace, they were by far the best.”
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4
- Undisclosed
- 10 - 49 employees
- Vancouver, Canada
LAT Multilingual Translation & Marketing is a small translation company. Founded in 1999, the agency is headquartered in Montreal, Canada. Their team focuses on translation.
Industries
Notable Project
LAT Multilingual Translation & Marketing translated a magazine ad for a branding services company. The team translated the client's ad from English to French.
"The team was courteous, quick, and on time."
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5
- Undisclosed
- 250 - 999 employees
- Toronto, Canada
LexReception is a telecommunications firm founded in 2011. Based in Portland, Ore., the team of 2 employees specializes in voice services and non-Voice BPO/Back office services. They mainly serve clients in the legal industry.
Clients
- The Law Office of Robert David Malove
- Hammerschmidt
- Stickradt
- & Associates
Industries
Notable Project
LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.
"They are receptive to changes and are always looking to improve."
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6
- Undisclosed
- 50 - 249 employees
- Toronto, Canada
24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.
Industries
Notable Project
24H Virtual provides ongoing call center services for an appliance repair company. Their main tasks are to answer incoming customer calls and respond to emails on a 24/7 basis.
"They’re always in touch with us, especially their owner who always tries to find ways to improve our collaboration."
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7
- $1,000+
- 250 - 999 employees
- Calgary, Canada
Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.
Industries
Notable Project
Line One Contact Centres Inc provides remote call center outsourcing for a community social service agency. Services include triage of incoming requests via a 24/7 emergency line and after-hours scheduling.
“We integrated their services with our operations and it has been an excellent collaboration."
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8
- Undisclosed
- 50 - 249 employees
- Edmonton, Canada
Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.
Industries
Notable Project
A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.
"Their customer service is #1!"
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9
- Undisclosed
- 50 - 249 employees
- Edmonton, Canada
Non-voice bpo/back office services company Consentia Inc. Is located in Edmonton, Canada. They offer non-voice bpo/back office services, voice services, ECM consulting and SI, transcription, and more and were established in 1972.Industries
Notable Project
Consentia Inc. was brought in by a boutique real estate brokerage company to help digitize their offline files. The goal is to help the client achieve full compliance with the Real Estate Council of Alberta.
"They worked extremely hard to understand our needs."
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10
- $1,000+
- 50 - 249 employees
- Montreal, Canada
Omnie Integrated Services Inc., a non-voice bpo/back office services company, was established in 2020. The company specializes in non-voice bpo/back office services and voice services and has a small team.
Industries
Notable Project
Omnie Integrated Services Inc provides outsourcing services for a consumer electronics manufacturing company. They provide 24/7 customer service support via phone, email, and social media in multiple languages.
"They work with you as if they are a partner or an extension of the company."
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11
- Undisclosed
- 50 - 249 employees
- Surrey, Canada
Koala Customer Care is a customer service outsourcing company located in Surrey, Canada. The midsize team focuses on customer service outsourcing and sales outsourcing. The agency was launched in 2017.
Industries
Notable Project
A salon owner hired Koala Customer Care for customer service outsourcing. The team from Koala Customer Care takes phone calls, schedules appointments, returns phone calls, and works to fill in cancellations.
“We’re really happy with everything they’re doing and feel lucky to have found them.”
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12
- $1,000+
- 250 - 999 employees
- Vaughan, Canada
Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.
Industries
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13
- $1,000+
- 10,000+ employees
- Winnipeg, Canada
24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services.
Industries
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14
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
Flex Legal Network is a midsize corporate law company. Launched in 2015, the team specializes in corporate law, labor & employment law, immigration law, real estate law, and more. The company is located in Toronto, Canada.Industries
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15
- $1,000+
- 2 - 9 employees
- Toronto, Canada
Process Server Toronto is a small non-voice bpo/back office services company located in Toronto, Canada. They specialize in non-voice bpo/back office services and were established in 2016.Industries
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16
- $50,000+
- 250 - 999 employees
- Edmonton, Canada
Based in Edmonton, Canada, Global Empire Corporation is a non-voice bpo/back office services and call center. They focus on non-voice bpo/back office services and voice services and were launched in 2010.Industries
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17
- $1,000+
- 250 - 999 employees
- Toronto, Canada
Simpro Solutions, a non-voice bpo/back office services and answering service, is located in Toronto, Canada and Miami, Florida. The agency offers non-voice bpo/back office services and voice services and has a midsize team.The agency was established in 2007.Industries
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18
- $1,000+
- 1,000 - 9,999 employees
- Charlottetown, Canada
Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.
Industries
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19
- Undisclosed
- 50 - 249 employees
- Mississauga, Canada
NCRi is a midsize call center service. Established in 2008, the team offers call center services, back office outsourcing, customer service outsourcing, IT managed services, and more. The company is located in Mississauga, Canada.Industries
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20
- $1,000+
- 2 - 9 employees
- Toronto, Canada
Remoffer is a back office outsourcing company. Their small team is based in Toronto, Canada and Bucaramanga, Colombia. Their services include back office outsourcing, business consulting, and HR services. The agency was established in 2022.Industries
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21
- Undisclosed
- 50 - 249 employees
- Mississauga, Canada
HR firm Verus Consulting Inc is based in Mississauga, Canada. The midsize company was launched in 2019. Their team offers HR services and back office outsourcing.Industries
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22
- $10,000+
- 1,000 - 9,999 employees
- Newmarket, Canada
Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services.
Clients
- Canada's Best Managed Companies
- Green Apple Award Winner
Industries
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23
- $1,000+
- 10 - 49 employees
- Toronto, Canada
EmpireOne Contact Center, an answering service, was founded in 2012. Their small team is located in Toronto, Canada; Orlando, Florida and San Carlos City, Philippines and specializes in call center services, customer service outsourcing, and back office outsourcing. -
24
- $1,000+
- 50 - 249 employees
- Vaughan, Canada
3C Contact Services is a midsize answering service company. The Vaughan, Canada-based firm was established in 2013. Their services include voice services and non-voice bpo/back office services.Industries
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25
- $1,000+
- 2 - 9 employees
- Vancouver, Canada
Prospect Solutions is a Vancouver, Canada-based telephone answering service. The company specializes in voice services, non-voice bpo/back office services, email marketing, search engine optimization, and more and is small.The company was established in 2003.Industries
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26
- Undisclosed
- 50 - 249 employees
- Mississauga, Canada
Answering service Contact Point 360 was founded in 2007. The midsize Mississauga, Canada-based team offers voice services and non-voice bpo/back office services.Industries
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27
- $1,000+
- 250 - 999 employees
- Winnipeg, Canada
Telephone answering service Skybridge Americas was founded in 1953. Their midsize team is in Rockford, Minnesota and Winnipeg, Canada. Skybridge Americas focuses on voice services and non-voice bpo/back office services.
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28
- $5,000+
- 250 - 999 employees
- Saint John, Canada
Founded in 2009, Innovatia Technical Services Inc. Is a cloud consulting & SI company. The company provides cloud consulting & SI, unified communications consulting & SI, IT managed services, IT staff augmentation, and more and has a midsize team.Industries
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29
- $1,000+
- 1,000 - 9,999 employees
- Montréal, Canada
Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare.
Industries
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30
- $1,000+
- 50 - 249 employees
- Toronto, Canada
Reliable Data Entry is a non-voice bpo/back office services company. Established in 1985, the team focuses on non-voice bpo/back office services. Their midsize company is Toronto, Canada-based.Industries
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