What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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4801

Topfin Global

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Siliguri, India
Topfin Global is a Market Research company located in Siliguri, India. They provide Market Research and IT managed services.
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4802

Lemon Leads

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dover, DE
Content Marketing company Lemon Leads specializes in Content Marketing and Email Marketing. They were established in 2024.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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4803

Connexteck Limited

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Kigali, Rwanda
Launched in 2021, Connexteck Limited, a small IT strategy consulting company, is located in Kigali, Rwanda. Their team specializes in IT strategy consulting and IT managed services.
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4804

SH Techno Services

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Hyderabad, India
Launched in 2024, SH Techno Services is a web development firm. Their team specializes in Web Development and Mobile App Development.
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4805

ImagiDot

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Surat, India
ImagiDot, a PR company, is based in Surat, India. They specialize in Public Relations and Search Engine Optimization and were launched in 2022.
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4806

Ksquare99 Web Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Noida, India
Branding agency Ksquare99 Web Services was established in 2012. The team focuses on Branding and Search Engine Optimization.
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4807

Nuskia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dubai, United Arab Emirates
Established in 2014, Nuskia is a SEO agency. The agency focuses on Search Engine Optimization and Pay Per Click.
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4808

VirtuallyTrained

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
VirtuallyTrained is a Back Office Outsourcing company founded in 2024. The company provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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4809

ArdourWe Content Writing Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Mumbai, India
ArdourWe Content Writing Pvt Ltd is a branding firm. The small Mumbai, India-based team provides Branding and Social Media Marketing. The company was founded in 2017.
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4810

Gray Matters

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- London, England
Gray Matters, a public relations firm, specialize in Public Relations and Event Marketing. They were founded in 2018.
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4811

Hidden Falls Media

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Beckett Ridge, OH
Hidden Falls Media is a Beckett Ridge, Ohio-based Content Marketing company. Their services include Content Marketing and Search Engine Optimization.
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4812

VirtualStaff.ph

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Undisclosed
VirtualStaff.ph is a call center. They were launched in 2016, and their services include Call Center Services and Back Office Outsourcing.
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4813

Accord Tech Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Undisclosed
Accord Tech Solutions is a social media marketing company. The team focuses on Social Media Marketing and Email Marketing.
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4814

Dial4Web

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10 - 49 employees
- New Delhi, India
Dial4Web is a social media marketing company headquartered in New Delhi, India. Founded in 2014, the team offers Social Media Marketing and Search Engine Optimization.
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4815

Prime IT Systems: Digital Marketing and Amazon Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- London, England
Social media marketing company Prime IT Systems: Digital Marketing and Amazon Services was launched in 2015. The agency offers Social Media Marketing and Search Engine Optimization, and is small.
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4816

Thrivius Digital Marketing Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chennai, India
Thrivius Digital Marketing Agency, a small social media marketing company, is based in Chennai, India and Chennai, India. The team specializes in Social Media Marketing and Search Engine Optimization.
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4817

Alpha2hive

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Hyderabad, India
Headquartered in Hyderabad, India, Alpha2hive is a SEO agency. They offer Search Engine Optimization and Web Design.
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4818

Cyber World Staff

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Boston, MA
Cyber World Staff is a social media marketing firm located in Boston, Massachusetts. The team offers Social Media Marketing and Search Engine Optimization.
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4819

My Virtual Talent

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Blackfoot, ID
Launched in 2014, My Virtual Talent is a Digital Strategy company. Their team offers Digital Strategy and IT managed services.
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4820

AdverUp

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tacoma, WA
Small SEO company AdverUp, is located in Tacoma, Washington. Their services include Search Engine Optimization and Web Design.
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4821

Landingi

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Gliwice, Poland
Landingi is a small Gliwice, Poland-based Conversion Optimization company. The team specializes in Conversion Optimization and Artificial Intelligence.
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4822

MAKCOMMS

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Undisclosed
MAKCOMMS is an user experience design agency. Their small team is located in and specializes in UX/UI Design and IT managed services. The company was launched in 2022.
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4823

Minds On

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Minds On is a Lahore, Pakistan-based SEO services firm. They specialize in Search Engine Optimization and Pay Per Click.
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4824

iKonnek

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
IKonnek is a big data company. They provide BI & big data consulting & SI and Corporate Training & Coaching and were founded in 2003.
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4825

Allen & Co Business Solutions, LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- St. Petersburg, FL
Allen & Co Business Solutions, LLC, a Direct Marketing company, is located in St. Petersburg, Florida. Established in 2024, the team focuses on Direct Marketing and Business Consulting.
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4826

Quality Solicitors

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Shrewsbury, England
Quality Solicitors, a Marketing Strategy company, focus on Marketing Strategy and Business Consulting. They were founded in 2009.
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4827

NexaDeck

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Undisclosed
Call center service NexaDeck is headquartered in. The team offers Call Center Services and Back Office Outsourcing.
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4828

Appglide

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Chennai, India
Appglide is a Chennai, India-based Application Management & Support company. They focus on Application Management & Support and Finance & Accounting Outsourcing (FAO).
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4829

Utosph Talent Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Utosph Talent Agency is a small software development company launched in 2023. Their services include Custom Software Development and Call Center Services.
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4830

Informatic Computech Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Informatic Computech Pvt Ltd is an IT strategy consulting company. Their team is headquartered in Jaipur, India and Pune, India and offers IT strategy consulting and Cybersecurity.
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