What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
  Read More
  Industries
  View Profile Visit Site
- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
  Read More
  Industries
  View Profile Visit Site
- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
3601

Cyara

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Redwood City, CA
Cyara is a midsize user experience agency launched in 2006. Their services include ux/ui design, Artificial Intelligence, non-voice bpo/back office services, and voice services. The agency is in Redwood City, California.
Read More

View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
3602

EnergeticHub

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
EnergeticHub is a midsize telephone answering service based in Kyiv, Ukraine and Berlin, Germany. They focus on voice services, IT managed services, and non-voice bpo/back office services and were founded in 2020.
Read More
Industries
View Profile Visit Site
Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
  Read More
  Industries
  View Profile Visit Site
- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
  Read More
  Industries
  View Profile Visit Site
3603

Avantcore Global Solutions Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Gurugram, India
Avantcore Global Solutions Pvt Ltd is a Gurugram, India-based call center company. Launched in 2018, the midsize team specializes in call center services, back office outsourcing, customer service outsourcing, IT managed services, and more.

Read More
Industries
View Profile Visit Site
3604

CSI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Ciudad de México, Mexico
CSI is an IT strategy consulting company. Their midsize team is based in Ciudad de México, Mexico. Their team focuses on IT strategy consulting, IT managed services, custom software development, and voice services.

Read More

View Profile Visit Site
3605

Yeetiq

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Sarasota, FL
Founded in 2017, Yeetiq is a midsize customer service outsourcing company. Their team specializes in customer service outsourcing, call center services, and back office outsourcing. The firm is headquartered in Sarasota, Florida.
Read More

View Profile Visit Site
3606

Grindstone Sales Support Experts

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Ellicott City, MD
Grindstone Sales Support Experts, an email marketing company, was established in 2003. The firm provides email marketing, back office outsourcing, customer service outsourcing, and sales outsourcing and has a midsize team.

Read More

View Profile Visit Site
3607

Mandit Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Houston, TX
Mandit Solutions is a customer service outsourcing company founded in 2018. Their midsize team is based in Houston, Texas. The agency specializes in customer service outsourcing, market research, call center services, advertising, and more.
Read More

View Profile Visit Site
3608

Red House Medical Billing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Wixom, MI
Red House Medical Billing is a midsize back office outsourcing company based in Wixom, Michigan; Southfield, Michigan; Westford, Massachusetts and New River, Arizona. The team provides back office outsourcing, call center services, and accounting.
Read More

View Profile Visit Site
3609

Xpedite LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Honolulu, HI
Accounting company Xpedite LLC was founded in 2013. The midsize Honolulu, Hawaii-based team provides accounting, call center services, and back office outsourcing.

Read More

View Profile Visit Site
3610

MedVoice Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Birmingham, AL
Launched in 2011, MedVoice Inc is a midsize back office outsourcing company. Their team provides back office outsourcing, call center services, and transcription. The agency is located in Birmingham, Alabama.
Read More

View Profile Visit Site
3611

Epsilon Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Weaverville, NC
Epsilon Inc is a cloud consulting & SI company established in 2009. They are headquartered in Weaverville, North Carolina; Greenville, South Carolina and Arlington, Virginia and have a midsize team. Their services include cloud consulting & SI, cybersecurity, IT managed services, and call center services.
Read More

View Profile Visit Site
3612

Jiangsu Ocean Data Processing Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Kunshan, China
Jiangsu Ocean Data Processing Co., Ltd. Is an e-commerce development firm in Kunshan, China. The midsize firm was established in 1998. Their team specializes in e-commerce development, call center services, back office outsourcing, and finance & accounting outsourcing (FAO).
Read More
Industries
View Profile Visit Site
3613

YourSales

(0 Reviews)

Not yet reviewed.
- $5,000+
- Freelancer employees
- Huizen, Netherlands
Sales outsourcing company YourSales is based in Huizen, Netherlands. The agency provides sales outsourcing, business consulting, and CRM consulting and SI and is small.The agency was launched in 2012.

Read More
Industries
View Profile Visit Site
3614

Heart Certified Autocare

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Evanston, IL
Business consulting company Heart Certified Autocare was founded in 1990. Their midsize team is based in Evanston, Illinois; Wilmette, Illinois and Northbrook, Illinois. Heart Certified Autocare provides business consulting, other marketing, and sales outsourcing.
Read More
Industries
View Profile Visit Site
3615

Astron EHS

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- South Bend, IN
Astron EHS is a midsize back office outsourcing company. The South Bend, Indiana-based agency was launched in 2012. Their team offers back office outsourcing, call center services, and finance & accounting outsourcing (FAO).
Read More
Industries
View Profile Visit Site
3616

FMA BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Prishtina, Kosovo
FMA BPO is a back office outsourcing company. Headquartered in Prishtina, Kosovo, their midsize team specializes in back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more. The firm was established in 2021.
Read More
Industries
View Profile Visit Site
3617

Demystifi

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- Hartley, United Kingdom
Demystifi is a business consulting and sales outsourcing company. Their small team is headquartered in Hartley, United Kingdom. Their services include business consulting and sales outsourcing. The company was founded in 2022.
Read More
Industries
View Profile Visit Site
3618

CCOutsourcing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lagos, Nigeria
CCOutsourcing, a fulfillment company, was established in 2017. The midsize Lagos, Nigeria-based team specializes in fulfillment, logistics & supply chain consulting, warehousing & distribution, and sales outsourcing.
Read More

View Profile Visit Site
3619

Evergreen

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dunwoody, GA
Evergreen is a business consulting company. They specialize in business consulting, IT managed services, and call center services and were launched in 2016. Their midsize team is in Dunwoody, Georgia.
Read More
Industries
View Profile Visit Site
3620

A Telecommunication

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rawalpindi, Pakistan
A Telecommunication is a answering service. Their midsize team is headquartered in Rawalpindi, Pakistan and offers call center services, back office outsourcing, transcription, and customer service outsourcing. The agency was founded in 2018.
Read More
Industries
View Profile Visit Site
3621

First Class Support Services Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Brantford, Canada
Launched in 2021, First Class Support Services Ltd is a midsize phone answering service. Their services include call center services, staffing, recruiting, and content writing services. The agency is headquartered in Brantford, Canada.
Read More

View Profile Visit Site
3622

Ablaze Labs

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Addis Ababa, Ethiopia
Ablaze Labs is a midsize other IT consulting and SI company based in Addis Ababa, Ethiopia. Launched in 2021, the team specializes in other IT consulting and SI, call center services, customer service outsourcing, IT strategy consulting, and more.

Read More
Industries
View Profile Visit Site
3623

KMER OUTSOURCING INC

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Toronto, Canada
KMER OUTSOURCING INC is a answering service. They are in Toronto, Canada and Yaoundé, Cameroon and have a midsize team. Their services include call center services, back office outsourcing, customer service outsourcing, and recruiting. The company was founded in 2020.
Read More
Industries
View Profile Visit Site
3624

Infosys

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Booterstown, Ireland
Infosys is a business intelligence company launched in 1981. They are headquartered in Booterstown, Ireland and have a large team. The agency focuses on BI & big data consulting & SI, cloud consulting & SI, IT managed services, Artificial Intelligence, and more.
Read More

View Profile Visit Site
3625

Contact Center Solution PH Seat Lease

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Mandaue City, Philippines
Contact Center Solution PH Seat Lease is a SEO services firm located in Mandaue City, Philippines. Established in 2023, the midsize team offers search engine optimization, call center services, back office outsourcing, and staffing.

Read More

View Profile Visit Site
3626

Antasis

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Singapore, Singapore
Antasis, a IT strategy consulting company, was founded in 2020. The midsize team provides IT strategy consulting, call center services, back office outsourcing, and hr outsourcing. The agency is based in Singapore, Singapore and Johor Bahru, Malaysia.
Read More
Industries
View Profile Visit Site
3627

Inbox Insight

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Winchester, United Kingdom
Launched in 2010, Inbox Insight is a market research company. The midsize Winchester, United Kingdom-based team provides market research, email marketing, search engine optimization, and sales outsourcing.
Read More

View Profile Visit Site
3628

Unilead

(0 Reviews)

Not yet reviewed.
- $50,000+
- 50 - 249 employees
- Il-Gżira, Malta
Unilead is a midsize affiliate marketing company. Founded in 2022, the team focuses on affiliate marketing, search engine optimization, ux/ui design, and sales outsourcing. The company is headquartered in Il-Gżira, Malta.
Read More

View Profile Visit Site
3629

M4U Pte Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Singapore, Singapore
M4U Pte Ltd is a midsize email marketing company. The Singapore, Singapore-based firm was launched in 2022. Their team provides email marketing, BI & big data consulting & SI, customer service outsourcing, and sales outsourcing.
Read More

View Profile Visit Site
3630

RexDirec

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Cherry Hill, NJ
Launched in 2001, RexDirec is a call center service and back office outsourcing company. The agency provides call center services and back office outsourcing and has a small team. The agency is headquartered in Cherry Hill, New Jersey.
Read More

View Profile Visit Site