The Best BPO Services in South Africa

Looking for a top business process outsourcing company in South Africa?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in South Africa. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best South Africa BPO Services

  • 1

    Quantanite

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

    Notable Project

    A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

    "Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

    Former clients
    Just Park
    American Express
    Time Inc.
    Quantcast
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Johannesburg, South Africa
    4.8
    4.8
    4 Clutch reviews
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  • 2

    MANGO5

    Mango5 is a BPO Outsource Center based in Cape Town, South Africa. The Center, founded in 2005, has more than 250 employees who provide voice, non-voice BPO/back office, and direct marketing services to various companies. 

    Notable Project

    Mango5 was hired by a Career Services Company to provide customer service and sales services for its international customers. As a result of this engagement, the Company has seen significant increase in activity level and conversion rates. The Company has since expanded the outsourced team from Mango5 from three to about 20.

    "They have matched, and exceeded at points, the customer level satisfaction that our customer service team in the US achieves." - SVP, Career Services Company

    Former clients
    Talent:Inc.
    Cell C
    Tracker
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Cape Town, South Africa
    5.0
    5.0
    1 Clutch review
    Awards

    Global Sourcing Association: Winner, Global Sourcing Awards (2018) , SANCERT: Certified, ISO 27001-2013 Information Technology

  • 3

    Avirtual

    Avirtual is a virtual assistant provider based in Exeter, UK with another location in South Africa. Started in 2014, the team of nearly 40 specializes in both voice services and non-voice business process outsourcing and back-office services.

    Notable Project

    Avirtual provided a wide range of administrative tasks to help a company streamline their internal operations. The team’s provided virtual assistant helps with accounting, social networking, and internal and external communication efforts.

    "Their strengths are their quality of service, dedication, and honesty. They have saved us a great deal of work and money." — Finance Director, Business Services Company

    Former clients
    Whatever Mobile
    Hummingbird Cancer Center
    BabyGroup
    ITB
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place , South Africa
    4.5
    4.5
    1 Clutch review
  • 4

    Indox PTY Ltd

    Indox PTY Ltd is a BPO firm based in Capetown, South Africa. Founded in 2015, their team of 200 serves clients in the research sector. Services include non-voice BPO and back office services.

    Notable Project

    Indox PTY Ltd provided phone inquiry outsourcing services for a research company. Their work was efficient in streamlining the outreach process. The team was communicative and diligent

    “They did not quibble about the number of questions we wanted to ask certain specific respondents (the back checking questions) which another company may well have wanted to charge us an additional fee to do.” – Senior Research Consultant, Research Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Capetown, South Africa
    5.0
    5.0
    1 Clutch review
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT