Top 60 Business Processes Outsourcing (BPO) Companies in South Africa
December 2023Looking for a top business process outsourcing company in South Africa?
A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.
To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in South Africa. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
List of the Best South Africa BPO Services
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1
- Undisclosed
- 250 - 999 employees
- Cape Town, South Africa
Mango5 is a BPO Outsource Center based in Cape Town, South Africa. The Center, founded in 2005, has more than 250 employees who provide voice, non-voice BPO/back office, and direct marketing services to various companies.
Clients
- Talent:Inc.
- Cell C
- Tracker
Industries
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MANGO5 supplies customer support as well as inbound and outbound lead generation for a career services company. They reach out to existing leads to convert them over the phone, email, and chat.
"Other business relationships in my experience haven’t had the same level of trust I have with MANGO5."
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2
- $1,000+
- 250 - 999 employees
- Johannesburg, South Africa
DSG is a midsize non-voice bpo/back office services company. Launched in 2008, the agency is in Johannesburg, South Africa and Johannesburg, South Africa. Their services include non-voice bpo/back office services, voice services, and e-commerce development.Visit SiteIndustries
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3
- $10,000+
- 50 - 249 employees
- Durban, South Africa
Ec3 South Africa is a specialist outsourced contact center company based in Durban, South Africa. The company, founded in 2013, has more than 50 employees and provides voice services and non-voice BPO/back office services. Ec3 serves enterprise and mid-market companies in various industries that include telecommunications, automotive, and financial services.
Clients
- Mix Telematics
- Cell C
Industries
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Ec3 provided call center services to an asset management company focused on vehicle-tracking communications. They worked on a retention scheme, engaging with customers to unsell them new contracts and devices.
"You could never fault them for what you gave them; they always got things done."
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4
- Undisclosed
- 50 - 249 employees
- Stellenbosch, South Africa
ARC Business Process Outsourcing is a sales outsourcing company. The midsize Cape Town, South Africa-based company was founded in 2020. Their team specializes in sales outsourcing, customer service outsourcing, call center services, and back office outsourcing.Industries
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An e-commerce company has outsourced a team of customer service agents from ARC Business Process Outsourcing. The responsibilities include interactions via Webform, emails, live chat, social media, and reviews.
"They have great company values."
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5
- $5,000+
- 10 - 49 employees
- Cape Town, South Africa
Delta-v is a Cape Town, South Africa-based sales outsourcing company. The agency offers sales outsourcing and business consulting and is small.The agency was launched in 2020.Clients
- Lokulus
- Electrum
- Accurate
- ARKK
Industries
Visit SiteNotable Project
Delta-v provides sales outsourcing services for a software company. The team is in charge of reaching out to potential customers via cold emailing and calling. The goal is to set up introductory meetings.
"Their approach is aligned with our company values, and their expertise in this area has been fantastic."
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6
- Undisclosed
- 10,000+ employees
- Umhlanga, South Africa
CCI Global is a large back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, and sales outsourcing and were launched in 2006. The company is based in Umhlanga, South Africa; Sandton, South Africa; Durban, South Africa and Cape Town, South Africa.Visit SiteIndustries
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7
- Undisclosed
- 50 - 249 employees
- Sandton, South Africa
VA Connect is a call center and back office outsourcing company based in Sandton, South Africa. They focus on call center services and back office outsourcing and were established in 2014.Visit SiteNotable Project
VA Connect provides ongoing VA support for an FMCG recruitment company. They upload job posts to the website, research target companies, and format presentations.
"They are straightforward, easy to deal with, and once up and running are fully self-managing."
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8
- $1,000+
- 50 - 249 employees
- Cape Town, South Africa
The Agentsy BPO is a Cape Town, South Africa-based customer service outsourcing company. The midsize team offers customer service outsourcing, sales outsourcing, and finance & accounting outsourcing (FAO) and was launched in 2018.Visit SiteIndustries
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9
- $1,000+
- 250 - 999 employees
- Mount Edgecombe, South Africa
Phone answering service Consumer Links is in Manchester, United Kingdom and Mount Edgecombe, South Africa. The midsize company was established in 2015. Their services include call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.Visit Site -
10
- $1,000+
- 10,000+ employees
- Durban, South Africa
SourceTalent is a customer service outsourcing company established in 2012. They are headquartered in Durban, South Africa and have a large team. The firm specializes in customer service outsourcing, business consulting, and call center services.
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11
- $1,000+
- 2 - 9 employees
- Randburg, South Africa
Business consulting company Level180 was launched in 2015. Located in Randburg, South Africa, their small team provides business consulting, corporate training, and sales outsourcing.
Industries
Visit SiteNotable Project
Level180 provided marketing services for a virtual executive assistant company. The team was responsible for introducing the client's brand to new customers. They also handled the client's marketing emails.
"They were professional, kind, thoughtful, and caring."
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12
- Undisclosed
- 250 - 999 employees
- Cape Town, South Africa
SURGO, a HR agency, is headquartered in Cape Town, South Africa. The midsize agency was launched in 2015. Their services include HR services, customer service outsourcing, and sales outsourcing.
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13
- $1,000+
- 250 - 999 employees
- Durban, South Africa
SkyHigh Global Contact center is a call center company based in Durban, South Africa. The agency provides call center services and has a midsize team.The agency was founded in 2020.Visit Site -
14
- Undisclosed
- 1,000 - 9,999 employees
- Randburg, South Africa
IContact BPO is a large Randburg, South Africa-based back office outsourcing and customer service outsourcing company. Launched in 2015, the team provides back office outsourcing and customer service outsourcing.
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15
- Undisclosed
- 1,000 - 9,999 employees
- Cape Town, South Africa
In Cape Town, South Africa, Sigma Connected Group is an answering service company. The company offers call center services, back office outsourcing, and customer service outsourcing and is large.The company was established in 2010.
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16
- Undisclosed
- 50 - 249 employees
- Durban, South Africa
Amalfi Outsourcing is a midsize call center in Durban, South Africa. Their services include call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.
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17
- Undisclosed
- 250 - 999 employees
- Mount Edgecombe, South Africa
Centrevo is a call center company. Launched in 2011, the company is based in Mount Edgecombe, South Africa. The midsize team focuses on call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.
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18
- $10,000+
- 10 - 49 employees
- Cape Town, South Africa
In Africa Connect is a non-voice bpo/back office services company launched in 2011. Their small team is in Cape Town, South Africa. The company provides non-voice bpo/back office services, voice services, market research, direct marketing, and more.Visit SiteIndustries
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19
- $1,000+
- 10 - 49 employees
- Cape Town, South Africa
Real Receptionist is a human resources agency and call center service. Launched in 2019, the agency is headquartered in Cape Town, South Africa. The small team provides HR services and voice services.Visit SiteIndustries
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20
- Undisclosed
- 10 - 49 employees
- Pretoria, South Africa
AdminAssist Intl. Is a small answering service. The Pretoria, South Africa-based firm was launched in 2012. Their team provides call center services.
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21
- Undisclosed
- 10 - 49 employees
- Cape Town, South Africa
Founded in 1994, 121 BPO is a back office outsourcing and customer service outsourcing company. They are in Cape Town, South Africa and have a small team. Their services include back office outsourcing and customer service outsourcing.
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22
- Undisclosed
- 50 - 249 employees
- Pretoria, South Africa
PRONEL PROJECTS is a recruiting and hr consulting company established in 2017. Their midsize team is in Pretoria, South Africa. The firm focuses on recruiting and hr consulting.Visit SiteIndustries
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23
- $5,000+
- 50 - 249 employees
- Johannesburg, South Africa
IntelliBPO, a customer service outsourcing company, was established in 2017. The midsize team focuses on customer service outsourcing. The firm is based in Johannesburg, South Africa and uMhlanga, South Africa.Visit Site -
24
- Undisclosed
- 250 - 999 employees
- Umhlanga, South Africa
Outworx Contact Centre is a non-voice bpo/back office services and answering service company. They provide non-voice bpo/back office services and voice services and were launched in 2013. Their midsize team is Umhlanga, South Africa-based.Visit Site -
25
- $1,000+
- 10 - 49 employees
- Bluff, South Africa
Established in 2019, Telecommunications Academy TA ABC telecommunications is a call center. Their small team is in Bluff, South Africa and Johannesburg, South Africa. Their team specializes in call center services and corporate training.Visit Site -
26
- Undisclosed
- 2 - 9 employees
- Sandbaai, South Africa
Thetha Connect is a Sandbaai, South Africa-based call center and back office outsourcing company. The small firm was launched in 2013. Their team provides call center services and back office outsourcing.
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27
- Undisclosed
- 2 - 9 employees
- Cape Town, South Africa
Launched in 2003, 3iSolutions is a call center and back office outsourcing company. Based in Cape Town, South Africa, their small team specializes in call center services and back office outsourcing.
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28
- Undisclosed
- 2 - 9 employees
- Pretoria, South Africa
VirtuCall is a small back office outsourcing company based in Pretoria, South Africa. Their services include back office outsourcing.
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29
- Undisclosed
- 2 - 9 employees
- Cape Town, South Africa
Phone answering service Khaltsha Call Centre was founded in 2018. The firm focuses on call center services, back office outsourcing, customer service outsourcing, and sales outsourcing and has a small team. The firm is located in Cape Town, South Africa.
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30
- $1,000+
- 2 - 9 employees
- Sandton, South Africa
Better Language Company is a small social media marketing agency based in Sandton, South Africa and Langebaan, South Africa. Their services include social media marketing, voice services, transcription, and translation.
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