List of the Best South Africa BPO Services

  • 1
    $1,000+
    1,000 - 9,999 Employees
    Sandton South Africa

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

    Clients
    Just Park
    American Express
    Time Inc.
    Quantcast
    Industries
    Notable Project

    A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

    "Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

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  • 2
    Undisclosed
    250 - 999 Employees
    Cape Town South Africa

    Mango5 is a BPO Outsource Center based in Cape Town, South Africa. The Center, founded in 2005, has more than 250 employees who provide voice, non-voice BPO/back office, and direct marketing services to various companies. 

    Clients
    Talent:Inc.
    Cell C
    Tracker
    Notable Project

    Mango5 was hired by a Career Services Company to provide customer service and sales services for its international customers. As a result of this engagement, the Company has seen significant increase in activity level and conversion rates. The Company has since expanded the outsourced team from Mango5 from three to about 20.

    "They have matched, and exceeded at points, the customer level satisfaction that our customer service team in the US achieves." - SVP, Career Services Company

  • 3
    $10,000+
    50 - 249 Employees
    Durban South Africa

    Ec3 South Africa is a specialist outsourced contact center company based in Durban, South Africa. The company, founded in 2013, has more than 50 employees and provides voice services and non-voice BPO/back office services. Ec3 serves enterprise and mid-market companies in various industries that include telecommunications, automotive, and financial services. 

    Clients
    Mix Telematics (Matrix/Beame)
    Vodacom
    Indwe Risk
    Viva Life
    Industries
    Notable Project

    A telecommunications company hired Ec3 South Africa to provide outbound call center services to encourage customers to renew their contracts. Ec3 was able to deliver a high percentage customer retention that met the company's expectations.

    "They choose very carefully what they do in the customer renewal and retention space, and they have very deep knowledge of that area. They stick with what they do well."  - Former Executive for Direct Sales, Telecommunications Company

  • 4
    Undisclosed
    50 - 249 Employees
    Cape Town South Africa

    Indox PTY Ltd is a BPO firm based in Capetown, South Africa. Founded in 2015, their team of 200 serves clients in the research sector. Services include non-voice BPO and back office services.

    Industries
    Notable Project

    Indox PTY Ltd provided phone inquiry outsourcing services for a research company. Their work was efficient in streamlining the outreach process. The team was communicative and diligent

    “They did not quibble about the number of questions we wanted to ask certain specific respondents (the back checking questions) which another company may well have wanted to charge us an additional fee to do.” – Senior Research Consultant, Research Firm

  • 5
    $1,000+
    1,000 - 9,999 Employees
    Sandton South Africa

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients
    Microsoft
    Cognizant Technology Solutions
    Industries
    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

  • 6
    $1,000+
    250 - 999 Employees
    Johannesburg South Africa
    DSG is a midsize non-voice bpo/back office services company. Launched in 2008, the agency is in Johannesburg, South Africa and Johannesburg, South Africa. Their services include non-voice bpo/back office services, voice services, and e-commerce development.
    Industries
  • 7
    Undisclosed
    250 - 999 Employees
    Umhlanga South Africa
    Outworx Contact Centre is a non-voice bpo/back office services and answering service company. They provide non-voice bpo/back office services and voice services and were launched in 2013. Their midsize team is Umhlanga, South Africa-based.
  • 8
    $50,000+
    10,000+ Employees
    Mount Edgecombe South Africa
    ISON Xperiences Ltd. Is a Dubai, United Arab Emirates-based non-voice bpo/back office services company. The large company was launched in 2011. Their team specializes in non-voice bpo/back office services.
    Industries
  • 9
    Undisclosed
    10 - 49 Employees
    Durban South Africa
    Talksure is a non-voice bpo/back office services and telephone answering service founded in 2010. Their small team is located in Durban, South Africa. The company offers non-voice bpo/back office services and voice services.
  • 10
    $5,000+
    50 - 249 Employees
    Cape Town South Africa
    Founded in 2021, amplify5 is a telephone answering service. They are located in Cape Town, South Africa and have a midsize team. Their services include voice services and non-voice bpo/back office services.
    Industries
  • 11
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    Boomerang Marketing Solutions

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    Undisclosed
    50 - 249 Employees
    Cape Town South Africa
    Boomerang Marketing Solutions, a call center service, was launched in 2005. The company provides voice services and non-voice bpo/back office services and has a midsize team. The company is in Cape Town, South Africa.
  • 12
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    In Africa Connect

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    $10,000+
    10 - 49 Employees
    Cape Town South Africa
    In Africa Connect is a non-voice bpo/back office services company launched in 2011. Their small team is in Cape Town, South Africa. The company provides non-voice bpo/back office services, voice services, market research, direct marketing, and more.
    Industries
  • 13
    $1,000+
    10 - 49 Employees
    Cape Town South Africa
    Real Receptionist is a human resources agency and call center service. Launched in 2019, the agency is headquartered in Cape Town, South Africa. The small team provides HR services and voice services.
    Industries
  • 14
    $1,000+
    250 - 999 Employees
    Cape Town South Africa
    Accace Global is a midsize accounting company. The Bratislava, Slovakia-based company was established in 2006. Their services include accounting, HR services, non-voice bpo/back office services, and voice services.
    Industries
  • 15
    $1,000+
    2 - 9 Employees
    Sandton South Africa

    Better Language Company is a small social media marketing agency based in Sandton, South Africa and Langebaan, South Africa. Their services include social media marketing, voice services, transcription, and translation.

  • 16
    $1,000+
    10 - 49 Employees
    Louis Trichardt South Africa
    IT GUY is a custom software development firm established in 2008. The small Louis Trichardt, South Africa-based team offers custom software development, IT managed services, cybersecurity, IT strategy consulting, and more.
    Industries
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TELL US ABOUT YOUR PROJECT

Looking for a top business process outsourcing company in South Africa?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in South Africa. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.