Top 40 Business Processes Outsourcing (BPO) Companies in South Africa

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Top 40 Business Processes Outsourcing (BPO) Companies in South Africa

May 2022

Looking for a top business process outsourcing company in South Africa?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

List of the Best South Africa BPO Services

  • 1
    • Scheduling

      4.8
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 50 - 249 employees
    • Durban, South Africa

    Ec3 South Africa is a specialist outsourced contact center company based in Durban, South Africa. The company, founded in 2013, has more than 50 employees and provides voice services and non-voice BPO/back office services. Ec3 serves enterprise and mid-market companies in various industries that include telecommunications, automotive, and financial services. 

    Clients

    • Mix Telematics
    • Cell C

    Industries

    Notable Project

    A telecommunications company hired Ec3 South Africa to provide outbound call center services to encourage customers to renew their contracts. Ec3 was able to deliver a high percentage customer retention that met the company's expectations.

    "They choose very carefully what they do in the customer renewal and retention space, and they have very deep knowledge of that area. They stick with what they do well."  - Former Executive for Direct Sales, Telecommunications Company

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  • 2
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      4.2
    • NPS

      5.0
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    • Undisclosed
    • 250 - 999 employees
    • Cape Town, South Africa

    Mango5 is a BPO Outsource Center based in Cape Town, South Africa. The Center, founded in 2005, has more than 250 employees who provide voice, non-voice BPO/back office, and direct marketing services to various companies. 

    Clients

    • Talent:Inc.
    • Cell C
    • Tracker

    Notable Project

    Mango5 was hired by a Career Services Company to provide customer service and sales services for its international customers. As a result of this engagement, the Company has seen significant increase in activity level and conversion rates. The Company has since expanded the outsourced team from Mango5 from three to about 20.

    "They have matched, and exceeded at points, the customer level satisfaction that our customer service team in the US achieves." - SVP, Career Services Company

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  • 3
    • $1,000+
    • 250 - 999 employees
    • Johannesburg, South Africa

    DSG is a midsize non-voice bpo/back office services company. Launched in 2008, the agency is in Johannesburg, South Africa and Johannesburg, South Africa. Their services include non-voice bpo/back office services, voice services, and e-commerce development.

    Industries

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  • 4
    • Undisclosed
    • 50 - 249 employees
    • Cape Town, South Africa

    Indox PTY Ltd is a BPO firm based in Capetown, South Africa. Founded in 2015, their team of 200 serves clients in the research sector. Services include non-voice BPO and back office services.

    Industries

    Notable Project

    Indox PTY Ltd provided phone inquiry outsourcing services for a research company. Their work was efficient in streamlining the outreach process. The team was communicative and diligent

    “They did not quibble about the number of questions we wanted to ask certain specific respondents (the back checking questions) which another company may well have wanted to charge us an additional fee to do.” – Senior Research Consultant, Research Firm

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  • 5
    • Undisclosed
    • 50 - 249 employees
    • Sandton, South Africa

    Call center and back office outsourcing company VA Connect was founded in [node:field_pp_year_founded:value]. The midsize team offers call center services and back office outsourcing. The company is in Sandton, South Africa.

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  • 6
    • Undisclosed
    • 50 - 249 employees
    • Durban, South Africa

    Amalfi Outsourcing is a midsize call center in Durban, South Africa. Their services include call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.

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  • 7
    • Undisclosed
    • 250 - 999 employees
    • Mount Edgecombe, South Africa

    Centrevo is a call center company. Launched in 2011, the company is based in Mount Edgecombe, South Africa. The midsize team focuses on call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.

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  • 8

    Worked with ARC Business Process Outsourcing?

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    • $5,000+
    • 50 - 249 employees
    • Cape Town, South Africa

    ARC Business Process Outsourcing is a midsize sales outsourcing company. Based in Cape Town, South Africa, the company was launched in [node:field_pp_year_founded:value]. Their services include sales outsourcing, customer service outsourcing, call center services, and back office outsourcing.

    Industries

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  • 9
    • Undisclosed
    • 1,000 - 9,999 employees
    • Randburg, South Africa

    IContact BPO is a large Randburg, South Africa-based back office outsourcing and customer service outsourcing company. Launched in 2015, the team provides back office outsourcing and customer service outsourcing.

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  • 10
    • Undisclosed
    • 1,000 - 9,999 employees
    • Cape Town, South Africa

    In Cape Town, South Africa, Sigma Connected Group is an answering service company. The company offers call center services, back office outsourcing, and customer service outsourcing and is large.The company was established in 2010.

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  • 11
    • Undisclosed
    • 10 - 49 employees
    • Pretoria, South Africa

    AdminAssist Intl. Is a small answering service. The Pretoria, South Africa-based firm was launched in 2012. Their team provides call center services.

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  • 12
    • Undisclosed
    • 10 - 49 employees
    • Cape Town, South Africa

    Founded in 1994, 121 BPO is a back office outsourcing and customer service outsourcing company. They are in Cape Town, South Africa and have a small team. Their services include back office outsourcing and customer service outsourcing.

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  • 13
    • $5,000+
    • 50 - 249 employees
    • Cape Town, South Africa

    Founded in 2021, amplify5 is a telephone answering service. They are located in Cape Town, South Africa and have a midsize team. Their services include voice services and non-voice bpo/back office services.

    Industries

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  • 14
    • Undisclosed
    • 250 - 999 employees
    • Umhlanga, South Africa

    Outworx Contact Centre is a non-voice bpo/back office services and answering service company. They provide non-voice bpo/back office services and voice services and were launched in 2013. Their midsize team is Umhlanga, South Africa-based.

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  • 15
    • Undisclosed
    • 2 - 9 employees
    • Sandbaai, South Africa

    Thetha Connect is a Sandbaai, South Africa-based call center and back office outsourcing company. The small firm was launched in 2013. Their team provides call center services and back office outsourcing.

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  • 16
    • Undisclosed
    • 2 - 9 employees
    • Cape Town, South Africa

    Launched in 2003, 3iSolutions is a call center and back office outsourcing company. Based in Cape Town, South Africa, their small team specializes in call center services and back office outsourcing.

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  • 17
    • Undisclosed
    • 2 - 9 employees
    • Pretoria, South Africa

    VirtuCall is a small back office outsourcing company based in Pretoria, South Africa. Their services include back office outsourcing.

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  • 18
    • Undisclosed
    • 2 - 9 employees
    • Cape Town, South Africa

    Phone answering service Khaltsha Call Centre was founded in 2018. The firm focuses on call center services, back office outsourcing, customer service outsourcing, and sales outsourcing and has a small team. The firm is located in Cape Town, South Africa.

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  • 19
    • $10,000+
    • 10 - 49 employees
    • Cape Town, South Africa

    In Africa Connect is a non-voice bpo/back office services company launched in 2011. Their small team is in Cape Town, South Africa. The company provides non-voice bpo/back office services, voice services, market research, direct marketing, and more.

    Industries

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  • 20
    • Undisclosed
    • 50 - 249 employees
    • Cape Town, South Africa

    In Cape Town, South Africa, Outsourcery SA is a back office outsourcing company. They specialize in back office outsourcing, marketing strategy, and digital strategy and were launched in [node:field_pp_year_founded:value].

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  • 21
    • Undisclosed
    • 10 - 49 employees
    • Durban, South Africa

    Talksure is a non-voice bpo/back office services and telephone answering service founded in 2010. Their small team is located in Durban, South Africa. The company offers non-voice bpo/back office services and voice services.

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  • 22
    • Undisclosed
    • 50 - 249 employees
    • Cape Town, South Africa

    SURGO, a HR agency, is headquartered in Cape Town, South Africa. The midsize agency was launched in 2015. Their services include HR services, customer service outsourcing, and sales outsourcing.

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  • 23
    • $1,000+
    • 10 - 49 employees
    • Cape Town, South Africa

    Real Receptionist is a human resources agency and call center service. Launched in 2019, the agency is headquartered in Cape Town, South Africa. The small team provides HR services and voice services.

    Industries

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  • 24
    • $1,000+
    • 2 - 9 employees
    • Sandton, South Africa

    Better Language Company is a small social media marketing agency based in Sandton, South Africa and Langebaan, South Africa. Their services include social media marketing, voice services, transcription, and translation.

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  • 25
    • Undisclosed
    • 2 - 9 employees
    • Johannesburg, South Africa

    Skytrax Accounting is an accounting company. The small Johannesburg, South Africa-based company was launched in 2019. Their team provides accounting, HR services, call center services, and back office outsourcing.

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  • 26
    • Undisclosed
    • 2 - 9 employees
    • Berea, South Africa

    The Connectors is a direct marketing company. Their small team is headquartered in Berea, South Africa. Their services include direct marketing, business consulting, and marketing strategy.

    Industries

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  • 27
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Johannesburg, South Africa

    Established in 2021, Growth Hub is an other marketing company. The agency offers other marketing and business consulting and has a small team.

    Industries

    Notable Project

    Growth Hub runs a credit provider’s lead generation efforts. The client provides market and technical data for outreach script development. The Growth Hub team uses those materials to contact potential leads. 

    “Growth Hub is quickly becoming a trusted advisor and there’s a lot we will work together on in the future.

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  • 28
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      5.0
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Sandton, South Africa

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

    Clients

    • Just Park
    • American Express
    • Time Inc.
    • Quantcast

    Industries

    Notable Project

    A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

    "Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

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  • 29
    • Undisclosed
    • 2 - 9 employees
    • Cape Town, South Africa

    Small accounting company Beyond Admin, is based in Cape Town, South Africa. The team provides accounting, call center services, and corporate training.

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  • 30

    Worked with Boomerang Marketing Solutions?

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    • Undisclosed
    • 50 - 249 employees
    • Cape Town, South Africa

    Boomerang Marketing Solutions, a call center service, was launched in 2005. The company provides voice services and non-voice bpo/back office services and has a midsize team. The company is in Cape Town, South Africa.

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Need help selecting a company?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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