The Best Voice Services Providers in the UK

Looking for a top voice service and call center company in the United Kingdom?

Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.

To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in United Kingdom. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best United Kingdom Voice Services Providers

  • 1

    Arise

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

    $ $ $ $ $
    equalizer $250,000+
    group250 - 999 Employees
    place Leeds, United Kingdom
    4.7
    4.7
    3 Clutch reviews
    Awards

    Gold Stevie Award (2018) , Silver B2B Stevie Award (2017) , IT International Business Executive of the Year (2017) , USA Industry Champion - Contact Center World (2016)

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  • 2

    AnswerConnect

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

    Notable Project

    AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

    "They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

    Former clients
    UCLA
    Verizon
    Bank of America
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Edinburgh, United Kingdom
    4.6
    4.6
    31 Clutch reviews
  • 3

    Intelligent Office

    Intelligent Office is a business process outsourcing firm based in Denver with offices in Washington, DC, London, and Canada. Established in 2010, their team has grown to 300 employees. Intelligent Office offers a wide range of outsourced operations solutions. The bulk of their services consists of voice BPO, including inbound calls and customer support; they also offer non-voice services, such as live chat and virtual assistant solutions.

    Notable Project

    Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

    "Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

    Former clients
    Odyssey Health Services
    Skillstat
    Era 303 Services
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place , United Kingdom
    4.5
    4.5
    26 Clutch reviews
  • 4

    Verbatim Virtual Receptionists

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Notable Project

    Verbatim Virtual Receptionists provided overflow call answering services to an IT outsourcing provider. They provided coverage as needed and logged the calls on the client’s CRM system. Verbatim Virtual Receptionists’ involvement was crucial to the client’s business and saved them a lot of time.

    “Having a reliable service to answer the overflow calls is vital to our business. It also helps to filter out unwanted calls and saves our staff a lot of time.” – Managing Director, IT Outsourcing Provider

    Former clients
    Zenith
    Berkshire Community Foundation
    Knight Frank
    Volkswagen
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Thatcham, United Kingdom
    4.8
    4.8
    2 Clutch reviews
  • 5

    Moneypenny

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Notable Project

    Moneypenny provides 24-hour customer support for a hospitality agency to help with after-hours services. Their team works around the clock to answer customers' questions. Their work improved the agency's customer service and generated new leads.

    " We have shown a great increase of customer clientele since hiring this company." — Senior Manager, Hospitality Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Wrexham, United Kingdom
    4.7
    4.7
    12 Clutch reviews
    Awards

    Sunday Times Top 5 Companies to Work For (2017)

  • 6

    The Contact Company

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Notable Project

    The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    “Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
     

    Former clients
    Liverpool FC
    The Health Lottery
    Argos
    Plusnet
    at800
    Typhoo Tea
    $ $ $ $ $
    equalizer

    Undisclosed

    group1,000 - 9,999 Employees
    place Birkenhead, United Kingdom
    5.0
    5.0
    2 Clutch reviews
  • 7

    Abacus Cambridge Partners

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Notable Project

    A fintech company outsourced their call center needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower rate. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

    "Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them." – Senior Operations Manager, Fintech Company

    Former clients
    Hafilat Industry LLC
    Safaricom
    Telenor
    $ $ $ $ $
    equalizer

    Undisclosed

    group1,000 - 9,999 Employees
    place London, United Kingdom
    4.8
    4.8
    3 Clutch reviews
  • 8

    Quantanite

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

    Notable Project

    A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

    "Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

    Former clients
    Just Park
    American Express
    Time Inc.
    Quantcast
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place London, United Kingdom
    4.8
    4.8
    4 Clutch reviews
  • 9

    Beyond Codes Inc.

    Beyond Codes Inc. is a lead generation and appointment setting company based in Simi Valley, Calif., with an office in Hammersmith, U.K. The company, founded in 2008, has almost 300 employees and provides voice services, event marketing & planning, market research, email marketing, social media marketing, and non-voice BPO/back office services. Beyond Codes Inc. serves enterprise and smaller-sized companies in IT and other industries.

    Notable Project

    An operations management and analytics company hired Beyond Codes Inc. to generate leads and set appointments with potential clients. Beyond Codes Inc. was tasked to target senior decision-makers, make them aware of the company's expertise, and connect them to the company's sales team by scheduling a meeting. Beyond Codes Inc. was able to meet the company's expectations with the work that they did.

    "Scheduling meetings with CXOs and key decision-makers is a tall task but the creatively and resourcefulness of the team from Beyond Codes helped us with positive outcomes." - CMO, Operations Management and Analytics Company

    Former clients
    EXL
    $ $ $ $ $
    equalizer $25,000+
    group250 - 999 Employees
    place Hammersmith, United Kingdom
    4.7
    4.7
    3 Clutch reviews
  • 10

    VirtusaPolaris

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

    Former clients
    Pegasystems
    JPMorgan
    AIG
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place London, United Kingdom
    5.0
    5.0
    2 Clutch reviews
    Awards

    American Business Awards: Most Innovative Technology Company of the Year (2017), , Pega Partner Award (2017 , Gold Stevie Winner (2017)

  • 11

    TELUS International

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Notable Project

    TELUS International provided custom development services for a workplace safety and insurance board. They built a healthcare billing system, handling end-to-end development. The solution is used by over 30,000 healthcare institutions and decreased payment processing time.

    "What sets them apart is the balance of both value of the functionalities they’ve brought on board together with their ability to connect and build a platform that was scalable to adapt to the e-health landscape." –Manager of Program Effectiveness, Workplace Safety and Insurance Board

    Former clients
    Workplace Safety and Insurance Board
    $ $ $ $ $
    equalizer $1,000+
    group10,000+ Employees
    place Old Trafford, United Kingdom
    5.0
    5.0
    1 Clutch review
  • 12

    time etc

    Time Etc is a virtual assistant company based in Birmingham, UK. The company, founded in 2007, has a staff of over 250 employees that provides back office, voice, and transcription services to various companies, particularly to their executives. 

    Notable Project

    Time Etc was tapped by a Data Project Management Firm to handle important tasks like research, email outreach, and accounting, that the client had no time to handle in-house. The client experienced a low turnover rate in his assistants because the client found them proactive and dedicated.

    "Their ability to handle sensitive information such as passwords and credit cards sets them apart from other companies." - Managing Director, Data Project Management Firm

    Former clients
    Google
    Facebook
    Big Data Institute
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Birmingham, United Kingdom
    4.0
    4.0
    1 Clutch review
  • 13

    Aidey

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

    Former clients
    MyCheck
    Loginn
    Cyber-Duck
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place London, United Kingdom
    4.9
    4.9
    9 Clutch reviews
  • 14

    Pearl Lemon

    Pearl Lemon is a London based digital strategy agency that was founded in 2016. Their team of 13 employees specializes in SEO, email marketing, and social media marketing. 

    Notable Project

    Pearl Lemon partnered with a staffing firm where they implemented a digital strategy campaign for their client. They used SEO tools to help increase the search results and generate more organic leads. 

    “Google Analytics shows both rankings and traffic improvements, and we’ve seen it ourselves, too.“ – President, Staffing Firm
     

    Former clients
    Inspire Lifestyle
    Wordify
    Pulse Pixel
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place London, United Kingdom
    4.8
    4.8
    45 Clutch reviews
    Awards

    Design Rush - Best Ecommerce SEO and Marketing Agency 2018

  • 15

    Juice Tactics

    Juice Tactics specializes supports HubSpot users and agencies with a range of productized services.  Headquartered in Watford, United Kingdom, and established in 2014, they have 17 specialists worldwide. Their services include voice services, SEO, and social media marketing.

    Notable Project

    Juice Tactics managed HubSpot tasks for a health education company. They consulted on how to utilize HubSpot to manage internal tasks and developed a custom website. In the end, their unique templates and code helped monetize the platform. Juice Tactics was well-organized and managed many tasks. They helped prioritize tasks and ensured that everything was delivered on time.

    “ [T]hey certainly take many tasks off-hand, allowing you more time for what needs focus.” – CFO Health Education Company

    Former clients
    BBJ Group
    Turtons
    The Retail Doctor
    Kore Software
    $ $ $ $ $
    equalizer $10,000+
    group2 - 9 Employees
    place Watford, United Kingdom
    5.0
    5.0
    1 Clutch review
  • 16

    Paragon Sales Solutions

    Paragon Sales Solutions is a telemarketing and marketing agency founded in Leicester, England in 2019 with fewer than 10 employees. They offer social media marketing, business consulting, and voice services for small businesses.

    Notable Project

    Paragon Sales Solutions provided telecommunication sales services for a property inspection company. The company wanted to improve sales without having to hire more talent. The company has since been able to work with a new client each week.

    “They’re really great for small businesses and their pricing is transparent.” - CEO, Property Inspection Company

    Former clients
    App Sapiens
    Go Gloucestershire Communications
    Fourwards at Ashfields
    $ $ $ $ $
    equalizer $1,000+
    group2 - 9 Employees
    place Leicester, United Kingdom
    4.8
    4.8
    9 Clutch reviews
  • 17

    Curral

    Curral is a lead generation agency based in Stevenage, England. Founded in 2017, their team of more than two provides direct marketing, voice services, and social media marketing solutions for small and mid-market firms across various industries.

    Notable Project

    Curral generated leads for an app developer. The developer was not doing so well in terms of leads and needed better online engagement. Curral helped the developer create their own LinkedIn lead generation channel.

    “They really understood what our goals were and pitched the solution that we needed rather than the one that they wanted us to have.” - CEO & Founder, App Developer

    Former clients
    Digiruu
    $ $ $ $ $
    equalizer $1,000+
    group2 - 9 Employees
    place Stevenage, United Kingdom
    4.8
    4.8
    2 Clutch reviews
  • 18

    Lead Pronto

    Lead Pronto is a lead generation company based in Wirral, England, and founded in 2018. Their team of more than two experts provides social media marketing, SEO, and PPC ad services for clients that work in industries such as energy, consumer products, and business services.

    Notable Project

    Lead Pronto provided marketing services for a consultancy. The goal was to improve the quantity and quality of leads for the consultancy’s clients. Lead Pronto’s efforts have helped grow the clients’ organic traffic by up to 35%.

    “Lead Pronto really cares about giving the client a decent result.” - Consultant, Consultancy

    Former clients
    Moixa
    Aaron & Partners LLP
    Ogee Consulting Ltd
    $ $ $ $ $
    equalizer $1,000+
    group2 - 9 Employees
    place WIRRAL, United Kingdom
    5.0
    5.0
    3 Clutch reviews
  • 19
  • 20

    Carden IT Services

    Founded in 2009, Carden IT Services in a London based IT company with offices in Brighton, Essex and New York City. They have a team of 13 who provide IT managed services, IT consulting, IT strategies, and voice services to small and mid market businesses. 

    Notable Project

    Carden IT Services collaborated with an educational experience platform to provide IT services for the company’s network. They assisted the client with responses on the client’s daily help desk feature and assured the system was ready to go each day. 

    “Carden and I worked as effectively as an ineffective piece of equipment allowed. The final solution to wipe the hard drive, suggested by their team, appears to have resolved all the issues I had been experiencing.” –– Travel Advisor, Education Experience Platform 

    Former clients
    Levi is Accountants
    WMC Legal
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place London, United Kingdom
    4.5
    4.5
    3 Clutch reviews
  • 21

    Dutytaker

    Founded in 2018, Dutytaker is a BPO and voice services company based in Manchester, U.K. They also have an office in Dhaka, Bangladesh. They primarily work with clients in the IT, e-commerce, business services, and financial services industries. 

    Notable Project

    Dutytaker provides ongoing technical and customer support for an IT services business. End clients are happy with the level of service provided. 

    "They’re very helpful whenever we need to make a change." – Design Communication Officer, Tech Company

    Former clients
    Williams-Sonoma
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Manchester, United Kingdom
    5.0
    5.0
    1 Clutch review
  • 22

    Lentrax Translation Services

    Lentrax Translation Services is a translation agency in Dubai, the United Arab Emirates, and London, England. Founded in 2019, they have about 5 employees that serve clients in a wide variety of sectors. Services include translation, voice series, and transcription.

    Notable Project

    Lentrax Translation Services provided translation services for a software and web development company. Their team of proofreaders and translators convert marketing materials and webinars into text. Their services are professional, and they delivered the project in a quick turnaround.

    “Lentrax Translations services delivered a rapid, courteous, responsive and professional service and I was delighted with the result.” – CEO, Software and Web Development Company

    Former clients
    AayZee Technologies
    $ $ $ $ $
    equalizer

    Undisclosed

    group10 - 49 Employees
    place London, United Kingdom
    5.0
    5.0
    2 Clutch reviews
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