What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
  Read More
  Industries
  View Profile Visit Site
- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
  Read More
  Industries
  View Profile Visit Site
- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
6361

Green Dial Communications

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Tirunelveli, India
Green Dial Communications is a small branding agency located in Tirunelveli, India. The team specializes in Branding and Social Media Marketing.
Read More

View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
6362

We Are Paid Search

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
We Are Paid Search is an Advertising company. They were established in 2017 and specialize in Advertising and Marketing Strategy.
Read More

View Profile Visit Site
Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
  Read More
  Industries
  View Profile Visit Site
6363

One Stop Resources - The Virtual Assistant Business

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- Cypress, TX
Established in 2005, One Stop Resources - The Virtual Assistant Business is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Call Center Services.
Read More

View Profile Visit Site
6364

Elvis Di Marcantonio

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- New York, NY
Elvis Di Marcantonio is an Advertising company. Based in New York, New York and Caracas, Venezuela, the team offers Advertising and Branding.
Read More
Industries
View Profile Visit Site
6365

Gaginang Consulting

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- Burnaby, Canada
Founded in 2021, Gaginang Consulting is a Business Consulting company. The small team provides Business Consulting and Content Marketing.
Read More
Industries
View Profile Visit Site
6366

M.K. Madden Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Wichita, KS
Small Business Consulting company M.K. Madden Consulting, is located in Wichita, Kansas. Their services include Business Consulting and Branding.
Read More
Industries
View Profile Visit Site
6367

The Best Design

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
The Best Design is a branding firm. The firm is in Higueruela, Spain. Their services include Branding and Email Marketing.
Read More

View Profile Visit Site
6368

The Edgewood Solution, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Founded in 2020, The Edgewood Solution, LLC is a social media marketing company. Located in Little Rock, Arkansas, the team offers Social Media Marketing and Digital Strategy.
Read More

View Profile Visit Site
6369

Denny Miller SEO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Castle Rock, CO
Denny Miller SEO, a SEO services firm, is headquartered in Castle Rock, Colorado. Their services include Search Engine Optimization and Pay Per Click.
Read More
Industries
View Profile Visit Site
6370

Crecer Digital Social LLC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Albuquerque, NM
Based in Albuquerque, New Mexico, Crecer Digital Social LLC. Is a branding agency. Established in 2022, the team focuses on Branding and Social Media Marketing.
Read More

View Profile Visit Site
6371

BloomView Marketing LLC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Albany, NY
BloomView Marketing LLC. Is a social media marketing company. The Albany, New York-based firm was launched in 2023. Their team focuses on Social Media Marketing and Search Engine Optimization.
Read More

View Profile Visit Site
6372

Upvise

(0 Reviews)

Not yet reviewed.
- $5,000+
- Freelancer employees
- Sollentuna, Sweden
Upvise is a Content Marketing company. Established in 2022, their team offers Content Marketing and CRM consulting and SI.
Read More

View Profile Visit Site
6373

Bold Vision Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Fairfax Station, VA
SEO agency Bold Vision Marketing was established in 2023. The team provides Search Engine Optimization and Web Design.
Read More
Industries
View Profile Visit Site
6374

Modulariti Studios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Modulariti Studios, a web development company, was founded in 2021. They offers Web Development and Search Engine Optimization.
Read More

View Profile Visit Site
6375

Reveal Studio Co.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Reveal Studio Co. Is a Content Writing Services company launched in 2021. The small team provides Content Writing Services and Branding.
Read More

View Profile Visit Site
6376

Christina Copy Co.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Content Writing Services company Christina Copy Co. Was launched in 2011. The company offers Content Writing Services and Content Marketing, and is small.
Read More

View Profile Visit Site
6377

Steve Maurer Freelance Writing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Fayetteville, AR
Steve Maurer Freelance Writing is a Content Marketing company. Their small team is headquartered in Fayetteville, Arkansas. Their services include Content Marketing and Email Marketing.
Read More

View Profile Visit Site
6378

Bridget Garner (BG Marketing)

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
Bridget Garner (BG Marketing) is a small Advertising company located in. Their services include Advertising and Digital Strategy.
Read More

View Profile Visit Site
6379

Mac Strat

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Mac Strat is a Marketing Strategy company launched in 2008. The team focuses on Marketing Strategy and Social Media Marketing and is located in Indianapolis, Indiana.
Read More

View Profile Visit Site
6380

Dr_Copywriter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Dr_Copywriter is a Content Writing Services company. They are based in Poland, and their services include Content Writing Services and Branding.
Read More

View Profile Visit Site
6381

Dobry Copywriter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Warszawa, Poland
Dobry Copywriter, a Content Marketing company, was launched in 2019. The team offers Content Marketing and Search Engine Optimization and is headquartered in Warszawa, Poland.
Read More

View Profile Visit Site
6382

Klaudia Lepiarz

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Klaudia Lepiarz , a Marketing Strategy company, was launched in 2019. The company specializes in Marketing Strategy and Content Marketing, and is small.
Read More

View Profile Visit Site
6383

Lemay Story Studio

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Lemay Story Studio is a Content Writing Services company based in Saint Paul, Minnesota. They specialize in Content Writing Services and Branding.
Read More

View Profile Visit Site
6384

A Brilliant Way Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Social media marketing company A Brilliant Way Inc is headquartered in Rogers, Minnesota. They provide Social Media Marketing and Content Marketing.
Read More
Industries
View Profile Visit Site
6385

This Blank Page

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
This Blank Page, a Content Writing Services company, is headquartered in Minneapolis, Minnesota. Their services include Content Writing Services and Branding.
Read More

View Profile Visit Site
6386

The Impact Copywriter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
The Impact Copywriter is a Conversion Optimization company. Headquartered in Bethpage, Tennessee, their team provides Conversion Optimization and Content Writing Services.
Read More

View Profile Visit Site
6387

Platforms and Traffic

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Memphis, TN
Platforms and Traffic is a social media marketing firm launched in 2023. The company offers Social Media Marketing and Content Marketing, and is small.
Read More
Industries
View Profile Visit Site
6388

Webster Creative Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Hattiesburg, MS
Small Content Writing Services company Webster Creative Consulting, is located in Hattiesburg, Mississippi. The team specializes in Content Writing Services and Search Engine Optimization.
Read More
Industries
View Profile Visit Site
6389

Vonwerk

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- New York, NY
Vonwerk is a small AI firm. They specialize in Artificial Intelligence and AI Consulting and were launched in 2024.
Read More

View Profile Visit Site
6390

Growth Canvas Consulting LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- South Lyon, MI
Growth Canvas Consulting LLC is a Fractional CMO Services company. The South Lyon, Michigan-based company specializes in Fractional CMO Services and Public Relations.
Read More

View Profile Visit Site