What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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6271

HourGlass Media, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Canal Fulton, OH
HourGlass Media, LLC is a branding agency. The small Canal Fulton, Ohio-based team offers Branding and Social Media Marketing. The company was founded in 2007.
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6272

Broadsun Media, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Reston, VA
Broadsun Media, LLC, a small social media marketing agency, is in Reston, Virginia. Their services include Social Media Marketing and Search Engine Optimization.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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6273

Reach Ecomm

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Reach Ecomm, a branding company, specialize in Branding and Pay Per Click. They were founded in 2022.
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6274

Argonyx Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Brisbane City, Australia
Small Digital Strategy company Argonyx Marketing, is located in Brisbane City, Australia. The team offers Digital Strategy and Social Media Marketing.
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6275

Agence Massaï

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Villemoisson-sur-Orge, France
Agence Massaï, a social media marketing agency, was founded in 2001. The team offers Social Media Marketing and Search Engine Optimization.
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6276

bPUBLIC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Millsap, TX
BPUBLIC is an Advertising company. The firm is in Millsap, Texas. Their team specializes in Advertising and Search Engine Optimization.
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6277

Search Media Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Branding company Search Media Group offers Branding and Social Media Marketing. They were founded in 2024.
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6278

FerrinSquare Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
FerrinSquare Media, a small social media marketing firm, is located in Vancouver, Washington. Their services include Social Media Marketing and Content Marketing.
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6279

The Growth Syndicate

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Amsterdam, Netherlands
The Growth Syndicate is a Demand Generation Marketing company founded in 2024. The firm offers Demand Generation Marketing and Advertising.
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Clients
- Recruitee
- 3D Hubs
- Impraise
- NEXT
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6280

TKM Consultants

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- London, England
TKM Consultants is a small Marketing Strategy company in London, England. Their services include Marketing Strategy and Digital Strategy.
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6281

Verto Advisors

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Alpharetta, GA
Verto Advisors is a Marketing Strategy company. They were founded in 2016, and their services include Marketing Strategy and Business Consulting.
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6282

Shorr Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Coral Springs, FL
Established in 2011, Shorr Solutions is a Business Consulting company. Their services include Business Consulting and Corporate Training & Coaching.
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6283

Tech2marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Tech2marketing is a branding company. Their team is located in Redmond, Washington and provides Branding and Public Relations.
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6284

TWELVE TABLES

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Tampa, FL
TWELVE TABLES is a small branding company. Launched in 2019, the team provides Branding and Marketing Strategy.
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6285

Pitlane Strategies LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Green Brook Township, NJ
Founded in 2012, Pitlane Strategies LLC is a Marketing Strategy company. The agency provides Marketing Strategy and Blockchain, and is small.
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6286

Virtually Centered Solutions LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- South Plainfield, NJ
Established in 2019, Virtually Centered Solutions LLC is a CRM consulting and SI company. The agency focuses on CRM consulting and SI and Business Consulting, and is small.
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6287

2B Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
2B Marketing is a CRM consulting and SI company. Launched in 2022, the team offers CRM consulting and SI and Business Consulting.
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6288

KR1STNA Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
KR1STNA Media is an Advertising company. Launched in 2018, the agency focuses on Advertising and Branding.
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6289

Mission Marketing Colorado

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Mission Marketing Colorado is a Marketing Strategy company. The Boulder, Colorado-based team focuses on Marketing Strategy and Business Consulting.
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6290

SEO Fundamentals

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Established in 2023, SEO Fundamentals, a small Content Marketing company, is located in Saint Paul, Minnesota. Their services include Content Marketing and Conversion Optimization.
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6291

Machina Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Launched in 2023, Machina Marketing is a small Dublin, Ireland-based artificial intelligence development company. Their services include Artificial Intelligence and Market Research.
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6292

Contrast Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Gaithersburg, MD
Contrast Marketing is a Marketing Strategy company established in 2019. The company offers Marketing Strategy and Digital Strategy.
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6293

Capo Commerce LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dallas, TX
Capo Commerce LLC is a SEO company. Their small team is headquartered in Dallas, Texas. Their services include Search Engine Optimization and Pay Per Click.
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6294

Golden Vision Training

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
Golden Vision Training is a Corporate Training & Coaching company established in 2010. The small team specializes in Corporate Training & Coaching and Advertising.
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6295

Moor Marketing Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- South Melbourne, Australia
Moor Marketing Agency is a Marketing Strategy company. The South Melbourne, Australia-based company provides Marketing Strategy and Digital Strategy.
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6296

Genesis Network Group, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Rochelle Park, NJ
Genesis Network Group, LLC is a cloud consulting & SI company. Located in Rochelle Park, New Jersey, their small team offers cloud consulting & SI and Cybersecurity. The agency was founded in 1995.
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6297

Tala Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Urbandale, IA
Tala Agency is a small Urbandale, Iowa-based Email Marketing company. The team specializes in Email Marketing and Business Consulting.
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6298

Altum Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Waltham, MA
SEO agency Altum Marketing was launched in 2019. The firm offers Search Engine Optimization and Content Marketing.
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6299

Accumulated, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Irvine, CA
Accumulated, Inc. Is a small Application Management & Support company founded in 2023. Their team focuses on Application Management & Support and Marketing Strategy.
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6300

WebWyze

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ooltewah, TN
WebWyze, a SEO agency, was launched in 2023. The team focuses on Search Engine Optimization and Pay Per Click and is based in Ooltewah, Tennessee.
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