What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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3541

Unique Infoway Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dhaka, Bangladesh
Unique Infoway Limited is a small IT managed services company based in Dhaka, Bangladesh. Launched in 2012, the team focuses on IT managed services, voice services, and IT strategy consulting.
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3542

DBL Telecom Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- ঢাকা, Bangladesh
DBL Telecom Limited is an answering service. They specialize in voice services, IT managed services, IT strategy consulting, and web development and were launched in 2012. Their small team is in ঢাকা, Bangladesh.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3543

ethosIQ

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Houston, TX
Located in Houston, Texas, ethosIQ is a business consulting company. The small team specializes in business consulting, BI & big data consulting & SI, and voice services and was established in 2009.
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3544

Reliable Translations, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Glendale, CA
Launched in 2006, Reliable Translations, Inc. Is a translation company. They are located in Glendale, California and have a small team. The company provides translation and voice services.
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3545

Provalus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Roswell, GA
Non-voice bpo/back office services company Provalus was established in 2017. Their small team is located in Roswell, Georgia. Provalus focuses on non-voice bpo/back office services, voice services, and IT strategy consulting.
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3546

THE TAYLOR REACH GROUP, INC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Oshawa, Canada
Launched in 2003, THE TAYLOR REACH GROUP, INC. Is a small business consulting company. Their services include business consulting, voice services, and corporate training. The agency is headquartered in Oshawa, Canada.
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3547

SafetyCall International, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bloomington, MN
SafetyCall International, LLC is a non-voice bpo/back office services and call center company founded in 2004. The small Bloomington, Minnesota-based team offers non-voice bpo/back office services and voice services.
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3548

Web Leads Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
Based in Los Angeles, California, Web Leads Inc is a telephone answering service. The small firm was launched in 2010. Their team focuses on voice services, advertising, mobile app development, and search engine optimization.
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3549

Optimal Fusion

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
Optimal Fusion, an email marketing company, was founded in 1996. The small Los Angeles, California-based team specializes in email marketing, voice services, advertising, and marketing strategy.
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3550

Pro-Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kyiv, Ukraine
Launched in 2004, Pro-Consulting is a market research company. They are in Kyiv, Ukraine and have a small team. Their services include market research, business consulting, and voice services.

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3551

Centro Healthcare

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Winchester, VA
Centro Healthcare is a small non-voice bpo/back office services and answering service company founded in 2009. Their team specializes in non-voice bpo/back office services and voice services. The firm is headquartered in Winchester, Virginia.
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3552

Linkland Markets Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Pune, India
Linkland Markets Pvt Ltd is a small market research company. In Pune, India, the company was founded in 2019. Their team focuses on market research, voice services, content marketing, and email marketing.
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3553

AmplifAI Solutions, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Richardson, TX
AmplifAI Solutions, Inc. Is a Richardson, Texas-based AI company. The small team specializes in Artificial Intelligence, voice services, and corporate training and was launched in 2014.
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3554

Twerlo AI

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Twerlo AI is an artificial intelligence development company. The small Dubai, United Arab Emirates-based team focuses on Artificial Intelligence, voice services, CRM consulting and SI, and IoT development. The agency was launched in 2018.
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3555

Wave Representatives

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- San Diego, CA
Wave Representatives is a small direct marketing company located in San Diego, California. The team focuses on direct marketing, marketing strategy, sales outsourcing, conversion optimization, and more.
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3556

Winwire Business Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bengaluru, India
Small business consulting company Winwire Business Solutions, is in Bengaluru, India. Founded in 2021, the team provides business consulting, HR services, call center services, back office outsourcing, and more.

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3557

PerfectBPOSolutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Fairfax, VA
PerfectBPOSolutions is a small call center service. Established in 2021, the team provides call center services, back office outsourcing, customer service outsourcing, advertising, and more. The company is based in Fairfax, Virginia.
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3558

Revenue Stream Caribe

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Cincinnati, OH
Established in 2015, Revenue Stream Caribe is a small CRM consulting and SI company. Their services include CRM consulting and SI, business consulting, call center services, sales outsourcing, and more. The company is based in Cincinnati, Ohio and Santiago De Los Caballeros, Dominican Republic.

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3559

SERMA International Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- New Taipei City, Taiwan
SERMA International Inc., a call center, is in New Taipei City, Taiwan. They offer call center services, CRM consulting and SI, back office outsourcing, mobile app development, and more and were launched in 2010.
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3560

Offrs.com

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sarasota, FL
Based in Sarasota, Florida, Offrs.com is a commercial brokerage services company. The small company was founded in 2014. Their team offers commercial brokerage services and sales outsourcing.

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3561

Austria Business Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dubai, United Arab Emirates
Austria Business Center is an IT managed services company. Their small team is based in Dubai, United Arab Emirates. Their services include IT managed services, call center services, back office outsourcing, and translation.
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3562

Development Consulting Partners, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Montgomery, IL
Located in Montgomery, Illinois, Development Consulting Partners, LLC is a CRM consulting and SI company. The small agency was established in 2017. Their team provides CRM consulting and SI, custom software development, and sales outsourcing.
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3563

MOSHIMOSHI HOTLINE DALIAN, INC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Da Lian Shi, China
Based in Da Lian Shi, China, MOSHIMOSHI HOTLINE DALIAN, INC. Is a human resources firm. The firm offers HR services, back office outsourcing, and call center services and is small.The firm was launched in 2012.
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3564

AgentStory

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Miami, FL
Founded in 2019, AgentStory is a marketing strategy company. They are in Miami, Florida and have a small team. Their services include marketing strategy and sales outsourcing.
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3565

A1CRM

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Coorparoo, Australia
CRM consulting and SI company A1CRM was launched in 2015. The small Coorparoo, Australia-based team offers CRM consulting and SI and sales outsourcing.

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3566

Carbon Design

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Raleigh, NC
Carbon Design is a Raleigh, North Carolina-based digital strategy company. The small agency was founded in 2017. Their team offers digital strategy, ux/ui design, and sales outsourcing.
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3567

Summit Technology Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Oklahoma City, OK
Located in Oklahoma City, Oklahoma, Summit Technology Group is an IT strategy consulting company. The small company was established in 2003. Their services include IT strategy consulting, IT managed services, call center services, and cloud consulting & SI.

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3568

Maxim Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Warr Acres, OK
Business consulting company Maxim Consulting was established in 1998. Their small team is headquartered in Warr Acres, Oklahoma. Their services include business consulting, call center services, and corporate training.

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3569

PONTON GmbH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hamburg, Germany
Software development company PONTON GmbH was founded in 2001. They are located in Hamburg, Germany and have a small team. Their services include custom software development, blockchain, and sales outsourcing.
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3570

Auto Car Dealers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Santa Clara, CA
Auto Car Dealers is an advertising company based in Santa Clara, California. The small firm was established in 2007. Their services include advertising and sales outsourcing.
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