Looking for a top answering service in Canada?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging.

To assist you in your search for a partner, we’ve compiled this list of the top phone answering services in Canada. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Canada Answering Services

  • 1
    Undisclosed
    250 - 999 Employees
    Toronto Canada

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

    Clients
    UCLA
    Verizon
    Bank of America
    Industries
    Notable Project

    AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

    "They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

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  • 2
    $1,000+
    50 - 249 Employees
    Cornwall Canada

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Clients
    Dundas & Glengarry
    National Capital Commission
    Belfor Restoration
    Industries
    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

  • 3
    $1,000+
    50 - 249 Employees
    Calgary Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients
    Sofina Foods Inc.
    Industries
    Notable Project

    SureCall offers their call center services to a food processing company. SureCall handles the customers' inquiries, concerns, and complaints, and are knowledgeable enough to answer the questions directed to them. Surecall integrated calls from various media into one reporting platform.

    "They’re knowledgeable, responsive, and open to new ideas. We have an annual check-in with their team and always find that they’re very productive in connecting with consumers. Of course, there were a few things we needed to fine-tune in our first year, but that happened quickly. Our team felt a strong sense of urgency and mobilization from them. " - Senior Director, Food Processing Company

  • 4
    $1,000+
    10 - 49 Employees
    Toronto Canada
    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.
    Industries
    Notable Project

    A law firm hired Veta Virtual Receptionist to help them hire experienced virtual receptionists. The team provides virtual receptionists to answer incoming phone calls from existing and potential customers.

    "The workflow I have with Veta Virtual Receptionist works very well and appears seamless to my callers."

  • 5
    $5,000+
    10 - 49 Employees
    Toronto Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries
    Notable Project

    24H Virtual provided after-hours call center support for a logistics and supply chain. The chain had more phone inquiries than before, so they hired 24H Virtual to handle call center support during after-hours, weekends, and holidays. 24H Virtual performed better than the chain had expected.

    “We are progressing well based on the initial expectations.” - Customer Service Operations Manager, Logistics and Supply Chain

  • 6
    $5,000+
    2 - 9 Employees
    Winnipeg Canada

    AnswerFone is a voice service company based in Winnipeg, Canada with fewer than 10 members. Founded in 2020, they are experts in voice services and back-office services for small businesses in the fields of advertising, IT, and more.

    Clients
    C2 Custom Furnishings INC
    Calvert Fitness
    Industries
    Notable Project

    AnswerFone provided voice services for a furniture manufacturer. The manufacturer didn’t have the funds to hire someone full-time and turned to outsource. AnswerFone answers the calls and messages for the manufacturer, which makes operations easier.

    “They’re great at meeting deadlines and communication.” - CEO, Furniture Manufacturer

  • 7
    $1,000+
    10 - 49 Employees
    Calgary Canada

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 9
    Undisclosed
    250 - 999 Employees
    Nanaimo Canada

    Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

    Clients
    Digiperform
    Bisnode Central Europe
    Notable Project

    MAX BPO was subcontracted by a digital marketing agency for its inbound and outbound call center services. The project is still ongoing and is showing positive results.

    "They have a good team model. So, it's always been easy working with them." – Digital Marketing Expert, Digital Marketing Agency

  • 10
    $1,000+
    10,000+ Employees
    Winnipeg Canada

    24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services. 

    Industries
  • 11
    $1,000+
    250 - 999 Employees
    Winnipeg Canada
    Telephone answering service Skybridge Americas was founded in 1953. Their midsize team is in Rockford, Minnesota and Winnipeg, Canada. Skybridge Americas focuses on voice services and non-voice bpo/back office services.
  • 12
    $1,000+
    250 - 999 Employees
    Alberton Canada
    IO Solutions is a phone answering service headquartered in Alberton, Canada and Montreal, Canada. The company focuses on voice services and has a midsize team.The company was established in 2007.
    Industries
  • 13
    Global Dispatch Management Logo

    Global Dispatch Management

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    $1,000+
    250 - 999 Employees
    St. John's Canada
    Global Dispatch Management is a midsize telephone answering service headquartered in Bethpage, New York and St. John's, Canada. They offer voice services and non-voice bpo/back office services and were founded in 2007.
    Industries
  • 14
    We An-Ser Communications Group Logo

    We An-Ser Communications Group

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    $1,000+
    10 - 49 Employees
    Regina Canada
    Launched in 2006, We An-Ser Communications Group is a call center service. They are headquartered in Regina, Canada and have a small team. The firm specializes in voice services and non-voice bpo/back office services.
  • 15
    business

    Answer North America

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    Undisclosed
    10 - 49 Employees
    Toronto Canada
    Answer North America is a call center company. They are headquartered in Toronto, Canada and have a small team. Their services include voice services.
    Industries
  • 16
    $1,000+
    1,000 - 9,999 Employees
    Laval Canada
    Nordia is a telephone answering service. They offer voice services and were founded in 1999. Their large team is Laval, Canada-based.
    Industries
  • 17
    $1,000+
    50 - 249 Employees
    Toronto Canada
    Non-voice bpo/back office services and call center Paradigm Quest is based in Toronto, Canada. The midsize team focuses on non-voice bpo/back office services and voice services. The agency was established in 2005.
    Industries
  • 18
    Advantage Communications Logo

    Advantage Communications

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    $1,000+
    1,000 - 9,999 Employees
    Charlottetown Canada
    Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.
    Industries
  • 19
    $1,000+
    1,000 - 9,999 Employees
    Montréal Canada

    Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare. 

    Industries
  • 20
    $1,000+
    250 - 999 Employees
    Montreal Canada

    Gexel Telecom is a strategic telecommunications company based in Montreal. Since 1998, their team of 322 has been specializing in non-voice BPO and voice services for a variety of clients in different industries including consumer products and financial services. 

    Industries
  • 21
    $1,000+
    1,000 - 9,999 Employees
    Toronto Canada
    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.
    Industries
  • 22
    $1,000+
    250 - 999 Employees
    Toronto Canada
    OPTIMA is an answering service. They offer voice services and were launched in 1992. Their midsize team is Toronto, Canada-based.
    Industries
  • 23
    $1,000+
    250 - 999 Employees
    Vaughan Canada

    Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.  

    Industries
  • 24
    $1,000+
    250 - 999 Employees
    Toronto Canada
    Innovative Vision, a midsize non-voice bpo/back office services and phone answering service, is headquartered in Toronto, Canada. They focus on non-voice bpo/back office services and voice services and were launched in 2002.
    Industries
  • 26
    $1,000+
    250 - 999 Employees
    Hamilton Canada
    Prospects DM is a telephone answering service. Their midsize team is based in Hamilton, Canada; North Ridgeville, Canada and Cebu City, Philippines. The company focuses on voice services, IT managed services, and application management & support. The company was founded in 2008.
    Industries
  • 27
    Elshadai Business Solution Logo

    Elshadai Business Solution

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    $1,000+
    2 - 9 Employees
    Toronto Canada
    Small non-voice bpo/back office services company Elshadai Business Solution, is in Toronto, Canada; Coimbatore, India and Chennai, India. The team specializes in non-voice bpo/back office services and voice services.
    Industries
  • 28
    Undisclosed
    10 - 49 Employees
    Moncton Canada
    HealthConnect Inc. Is a small non-voice bpo/back office services and phone answering service. In Moncton, Canada, the company was founded in 1991. Their team focuses on non-voice bpo/back office services and voice services.
  • 29
    $1,000+
    50 - 249 Employees
    Ottawa Canada
    OnPath is a telephone answering service. They are in Ottawa, Canada and Gloucester, Canada and have a midsize team. Their services include voice services. The firm was founded in 1993.
    Industries
  • 30
    $1,000+
    250 - 999 Employees
    Mississauga Canada
    MJR Capital Services is a non-voice bpo/back office services and telephone answering service launched in 1995. The agency provides non-voice bpo/back office services and voice services and has a midsize team. The agency is in Mississauga, Canada.
    Industries
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT