Top 70 Phone Answering Services in Canada

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Top 70 Phone Answering Services in Canada

January 2023

Looking for a top answering service in Canada?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging. 

List of the Best Canada Answering Services

  • 1
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Calgary, Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients

    • Sofina Foods Inc.

    Industries

    Notable Project

    SureCall worked closely with two development teams on two different occasions to develop an order management software and provided accompanying training and call reception services for a Canadian pizza chain.

    “If you are looking to make a transition and you need help, this is the company you want to rely on.”

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  • 2
    • $1,000+
    • 250 - 999 employees
    • Calgary, Canada

    Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.

    Industries

    Notable Project

    Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.

    "Their actions mainly lead to our company's improvement, and that makes us pleased with their work."

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  • 3
    • Undisclosed
    • 250 - 999 employees
    • Toronto, Canada

    LexReception is a telecommunications firm founded in 2011. Based in Portland, Ore., the team of 2 employees specializes in voice services and non-Voice BPO/Back office services. They mainly serve clients in the legal industry. 

    Clients

    • The Law Office of Robert David Malove
    • Hammerschmidt
    • Stickradt
    • & Associates

    Industries

    Notable Project

    LexReception provides a 24-hour answering service for an array of third-party clients. Their staff can schedule appointments on the call. Bilingual operators are available to answer Spanish-speaking callers.

     

    “LexReception’s industry knowledge has been a powerful asset for my clients.”

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  • 5
    • $10,000+
    • 250 - 999 employees
    • Dorval, Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Industries

    Notable Project

    CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in. 

    “Compared to other vendors in the marketplace, they were by far the best.”

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  • 6
    • Undisclosed
    • 50 - 249 employees
    • Edmonton, Canada

    Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.

    Industries

    Notable Project

    The CommAlert Group provides call center services for a digital marketing agency. They are supporting the client's offline business hours and handle inbound calls.

    "They’re always happy to go above and beyond."

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  • 7
    • Scheduling

      5.0
    • Quality

      4.0
    • Cost

      3.0
    • NPS

      3.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Ottawa, Canada
    OnPath is a telephone answering service. They are in Ottawa, Canada and Gloucester, Canada and have a midsize team. Their services include voice services. The firm was founded in 1993.

    Industries

    Notable Project

    An NFT marketplace platform has hired OnPath to provide staff augmentation services. They've provided resources to test our platforms.

    ''We're impressed with their work.''

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  • 8
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Toronto, Canada

    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.

    Industries

    Notable Project

    A law firm hired Veta Virtual Receptionist to help them hire experienced virtual receptionists. The team provides virtual receptionists to answer incoming phone calls from existing and potential customers.

    "The workflow I have with Veta Virtual Receptionist works very well and appears seamless to my callers."

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  • 9
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Toronto, Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries

    Notable Project

    24H Virtual provides ongoing virtual assistance support to an accounting firm with the goal of generating warm leads. They keep track of calls, listen to customer's inquiries, and redirect calls when needed.

    "I’ve been quite happy with their services from the get-go."

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  • 10
    • $10,000+
    • 50 - 249 employees
    • Richmond, Canada

    ACTIVE PROFILE is an IT staff augmentation company in Casablanca, Morocco. The small company was launched in 2015. Their services include IT staff augmentation, web development, custom software development, e-commerce development, and more.

    Industries

    Notable Project

    QS Dev International develops B2B outgoing sales calls program for an alternative energy supplier. They are responsible for marketing the company's electricity and natural gas supply offers.

    "Their flexibility and adaptation to the needs of a constantly evolving activity are impressive."

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  • 11
    • Undisclosed
    • 10 - 49 employees
    • Drayton Valley, Canada
    Intercon Messaging is a telephone answering service. Their midsize team is based in Drayton Valley, Canada. Their services include call center services and customer service outsourcing. The firm was established in 1996.
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  • 12
    • $10,000+
    • 1,000 - 9,999 employees
    • Newmarket, Canada

    Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services. 

    Clients

    • Canada's Best Managed Companies
    • Green Apple Award Winner

    Industries

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  • 13
    • $1,000+
    • 1,000 - 9,999 employees
    • Montréal, Canada

    Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare. 

    Industries

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  • 14
    • $1,000+
    • 1,000 - 9,999 employees
    • Toronto, Canada

    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.

    Industries

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  • 15
    • $1,000+
    • 1,000 - 9,999 employees
    • Laval, Canada
    Nordia is a telephone answering service. They offer voice services and were founded in 1999. Their large team is Laval, Canada-based.

    Industries

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  • 16
    • $1,000+
    • 250 - 999 employees
    • Winnipeg, Canada

    Telephone answering service Skybridge Americas was founded in 1953. Their midsize team is in Rockford, Minnesota and Winnipeg, Canada. Skybridge Americas focuses on voice services and non-voice bpo/back office services.

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  • 17
    • $1,000+
    • 1,000 - 9,999 employees
    • Charlottetown, Canada

    Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.

    Industries

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  • 18
    • $1,000+
    • 250 - 999 employees
    • Vaughan, Canada

    Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.  

    Industries

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  • 19
    • $1,000+
    • 250 - 999 employees
    • Montréal, Canada
    In Montréal, Canada and Toronto, Canada, VOXDATA is a midsize call center company. They specialize in voice services and non-voice bpo/back office services and were founded in 1995.

    Industries

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  • 20
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada
    Non-voice bpo/back office services and call center Paradigm Quest is based in Toronto, Canada. The midsize team focuses on non-voice bpo/back office services and voice services. The agency was established in 2005.

    Industries

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  • 21
    • Undisclosed
    • 1,000 - 9,999 employees
    • Markham, Canada
    Callnovo is a Markham, Canada-based call center company. Founded in 2004, the large team specializes in call center services, customer service outsourcing, and sales outsourcing.
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  • 22
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada
    OPTIMA is an answering service. They offer voice services and were launched in 1992. Their midsize team is Toronto, Canada-based.

    Industries

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  • 23
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada
    Gatestone & Co. Is a telephone answering service. Their midsize team is based in Toronto, Canada; Phoenix, Arizona; Quezon City, Philippines and Scarborough, Canada and focuses on voice services. The firm was launched in 1978.

    Industries

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  • 24
    • $1,000+
    • 250 - 999 employees
    • Alberton, Canada
    IO Solutions is a phone answering service headquartered in Alberton, Canada and Montreal, Canada. The company focuses on voice services and has a midsize team.The company was established in 2007.

    Industries

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  • 25
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    AnswerPlus is a phone answering service. They offer voice services, non-voice bpo/back office services, and IT managed services and were launched in 1961. Their midsize team is Toronto, Canada-based.

    Industries

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  • 26
    • Undisclosed
    • 50 - 249 employees
    • Saint John, Canada
    Directors' Choice, a telephone answering service, was founded in 1997. The agency focuses on call center services and has a midsize team.
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  • 27
    • $1,000+
    • 10,000+ employees
    • Winnipeg, Canada

    24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services. 

    Industries

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  • 28
    • $1,000+
    • 50 - 249 employees
    • Halifax, Canada
    Established in 1948, Answer 365 is a call center service. The company specializes in voice services and has a midsize team.

    Industries

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  • 29
    • $1,000+
    • 50 - 249 employees
    • Vaughan, Canada
    3C Contact Services is a midsize answering service company. The Vaughan, Canada-based firm was established in 2013. Their services include voice services and non-voice bpo/back office services.

    Industries

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  • 30

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    • $1,000+
    • 10 - 49 employees
    • Regina, Canada
    Launched in 2006, We An-Ser Communications Group is a call center service. They are headquartered in Regina, Canada and have a small team. The firm specializes in voice services and non-voice bpo/back office services.
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