Looking for a top business process outsourcing company in San Francisco?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in San Francisco. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best San Francisco BPO Services

  • 1
    $1,000+
    250 - 999 Employees
    San Francisco CA

    Kareo is a cloud-based medical technology platform based in Irvine, Calif., with offices in San Francisco, Las Vegas, Los Angeles, and Costa Rica. Founded in 2004, Kareo's team of 597 employees provides non-voice BPO/back office services and voice services to healthcare and medical related businesses.

    Clients
    Capterra
    Software Advice
    C Net
    Industries
    Notable Project

    Kareo was hired by a transportation company to assist with its medical billing needs, specifically the client's 401ks. Kareo's work enables the client to save 23 hours per month, while simultaneously allowing the client to offer for benefits to its employees.

    "Their service is very good." — Administration Manager, Transportation Company

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  • 2
    Undisclosed
    250 - 999 Employees
    Los Altos CA

    Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.

    Clients
    Hacking Law Practice
    Wondermint
    Merchbar
    Industries
    Notable Project

    Smith.ai provided ongoing call services for a law firm. They handled inbound and outbound calls, and also managed website chat and scheduled any consultations or calls. Working with Smith.ai enabled the client to scale its client base and revenue. 

    “When a call is transferred to me, people always give very positive feedback about their experience speaking with the Smith.ai team. People have spoken about how accommodating and nice they are, which makes me feel good. It’s been very helpful in our scaling efforts.” – CEO, Law Firm

  • 3
    $5,000+
    10 - 49 Employees
    San Francisco CA

    Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 34 employees, who serve mostly technology companies in SaaS, Enterprise software and IT sectors. They offer services in outbound lead generation, appointment setting, account management, and sales.

    Clients
    Uber Freight
    Clickworker
    Berger-Levrault
    Jedox
    Industries
    Notable Project

    A Freight Digital Platform hired Martal Group to grow its North American client base. They assisted with campaigns targeting 3 different customer segments owning research / prospecting, messaging (email, call scripts), and outreach (email, calls) to schedule meetings before handing off to in-house sales team. The client landed some new logos and is nurturing others, he noted that compared to the client's other provider, Martal Group performed exceptionally. 

    "Their quickness at learning our product and industry as well as their ability to pivot impressed us." – Business Development Manager, Freight Digital Platform

  • 4
    $1,000+
    2 - 9 Employees
    San Francisco CA

    Upcall is an outbound call service based in San Francisco. It was founded in 2016 and now has a team of around 20 that is exclusively dedicated to providing voice services. 

    Clients
    LG
    Munchery
    99designs
    Sotheby's
    Notable Project

    A development company was trying to expand it's coverage to include most of the United States, so Upcall helped them execute their strategy through cold calling. Upcall generated unexpectedly good results, finding more high quality leads and conversions than were predicted.

    "The cold-calling venture was a hypothesis, so we didn't expect much, but it was successful. From roughly 600 leads in our database, we've generated two deals." —Business Development Manager, Development Company

  • 5
    Undisclosed
    10 - 49 Employees
    Oakland CA

    Numa is an answering service based in Oakland, Calif., and founded in 2016. Their team of fewer than 50 specializes in voice services for clients ranging from small firms to large corporations in the fields of real estate, hospitality, and retail.

    Clients
    Emblush Beaute
    MW8 Apartments
    Potomac River Running, Inc.
    Notable Project

    Numa provided text services for a salon. The salon needed a way for their clients to more efficiently communicate with them. Numa’s contributions resulted in an increase in client booking.

    “So far, we don't have any technical problem with Numa.” - Owner, Salon

  • 6
    $1,000+
    10,000+ Employees
    San Jose CA
    Transcosmos is a phone answering service. Located in Gardena, California; Sacramento, California and San Jose, California, their large team specializes in voice services and non-voice bpo/back office services. The company was launched in 1966.
    Industries
  • 7
    Undisclosed
    50 - 249 Employees
    San Francisco CA

    Gong is a revenue intelligence platform based in San Francisco. The platform has more than 200 employees and provides direct marketing, email marketing, market research, and non-voice BPO/back office services to midmarket and other-sized companies in various industries.

    Clients
    Genesys
    Shopify
    Workato
    TouchBistro
    Notable Project

    A referral marketing platform engaged Gong to record sales calls for enablement and training. Gong's platform helped the sales team reflect on sales calls, review them as a team, and develop training to address areas of improvement. The engagement produced the desired results and Gong met all expectations.

    "Gong.io has helped us to facilitate these conversations and create training for areas of improvement." - Sales Operations Manager, Referral Marketing Platform

  • 8
    $1,000+
    1,000 - 9,999 Employees
    San Francisco CA
    AthenaHealth is a non-voice bpo/back office services company. They are in Watertown, Massachusetts; San Francisco, California; Princeton, New Jersey and Belfast, Maine and have a large team that focuses on non-voice bpo/back office services and voice services. The agency was founded in 1997.
    Industries
  • 9
    Undisclosed
    250 - 999 Employees
    San Ramon CA

    Five9 is a cloud-based call center software provider. Their team of about 1,000 employees is based in San Ramon, Calif. Services include CRM, ERP, and IT consulting, as well as voice services. They were founded in 2001. 

    Clients
    DebtCleanse
    DoorDash
    lululemon
    Expedia
    Industries
    Notable Project

    Five9 provided sales and marketing support to a legal service access firm. The team helped the firm automate their dialing process, which helped improve internal processes as well as sales.

    "Time was our biggest metric, and Five9 delivered. We also achieved the efficiency goals we were looking for, and our sales have increased." — Contact Center Manager, Legal Service Access Firm

  • 10
    $1,000+
    1,000 - 9,999 Employees
    San Jose CA
    8x8 is a telephone answering service. Headquartered in San Jose, California; San Jose, California; New York, New York and Buckinghamshire, United Kingdom, their large team offers voice services. The agency was founded in 1987.
    Industries
  • 11
    $1,000+
    250 - 999 Employees
    Livermore CA
    Performant is a Livermore, California-based answering service. The agency offers voice services, non-voice bpo/back office services, and accounting and is midsize.The agency was launched in 1976.
    Industries
  • 12
    $1,000+
    1,000 - 9,999 Employees
    San Mateo CA
    Motif is a large call center service. Based in San Mateo, California; Ahmedabad, India; Ahmedabad, India and Quezon City, Philippines, the company was founded in 2000. Their services include voice services.
    Industries
  • 13
    $1,000+
    50 - 249 Employees
    San Francisco CA
    Non-voice bpo/back office services and call center Tactical TeleSolutions was launched in 1991. Their midsize team is headquartered in San Francisco, California and specializes in non-voice bpo/back office services and voice services.
  • 14
    Marketo, an Adobe Company Logo

    Marketo, an Adobe Company

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    Undisclosed
    1,000 - 9,999 Employees
    San Mateo CA
    Answering service company Marketo, an Adobe Company was founded in 2006. The company provides voice services, marketing strategy, affiliate marketing, mobile & app marketing, and more and has a large team. The company is headquartered in San Mateo, California and Dublin, Ireland.
  • 15
    $1,000+
    50 - 249 Employees
    San Francisco CA
    31West Global Services is a call center. The midsize team is located in San Francisco, California. Their services include voice services, non-voice bpo/back office services, and cloud consulting & SI.
    Industries
  • 16
    Undisclosed
    250 - 999 Employees
    San Francisco CA
    Established in 2009, Optimizely is a non-voice bpo/back office services company. Their midsize team is based in San Francisco, California and focuses on non-voice bpo/back office services.
  • 17
    Undisclosed
    250 - 999 Employees
    Santa Clara CA
    AST LLC is a Lisle, Illinois-based non-voice bpo/back office services and CRM consulting and SI company. The midsize agency was founded in 1995. Their services include non-voice bpo/back office services and CRM consulting and SI.
  • 18
    Undisclosed
    250 - 999 Employees
    Pleasanton CA
    Packet Fusion is an answering service company. Their midsize team is in Pleasanton, California and Pleasanton, California. Their services include voice services.
  • 19
    Undisclosed
    50 - 249 Employees
    Fairfield CA
    Telegenisys Inc is a non-voice bpo/back office services company headquartered in Fairfield, California and Fairfield, California. They offer non-voice bpo/back office services, voice services, and business consulting and were founded in 1994.
    Industries
  • 20
    Undisclosed
    50 - 249 Employees
    Brisbane CA
    VOX Network Solutions is a non-voice bpo/back office services company. They provide non-voice bpo/back office services, custom software development, and voice services and were established in 2006. The agency is based in Brisbane, California.
  • 21
    $1,000+
    50 - 249 Employees
    Oakland CA
    Located in Oakland, California, Telecom, Inc. Is an answering service. The midsize agency was established in 1993. Their services include voice services and non-voice bpo/back office services.
    Industries
  • 22
    Undisclosed
    50 - 249 Employees
    Berkeley CA
    New Connections is a midsize Berkeley, California-based answering service company. The team focuses on voice services and non-voice bpo/back office services.
  • 23
    Undisclosed
    250 - 999 Employees
    Palo Alto CA
    Denodo is a non-voice bpo/back office services company headquartered in Palo Alto, California. The firm provides non-voice bpo/back office services, Artificial Intelligence, and BI & big data consulting & SI and has a midsize team.The firm was founded in 1999.
  • 24
    $1,000+
    10 - 49 Employees
    Oakland CA
    Established in 1986, Topaz Services is a call center. In Oakland, California, their small team focuses on voice services and non-voice bpo/back office services.
  • 25
    Undisclosed
    2 - 9 Employees
    San Francisco CA
    Resource Fast is a non-voice bpo/back office services company established in 2018. Their small team is headquartered in San Francisco, California. Their services include non-voice bpo/back office services, voice services, finance & accounting outsourcing (FAO), and web development.
  • 26
    Undisclosed
    10 - 49 Employees
    San Francisco CA
    Ring A Physician is a call center service. They are in San Francisco, California and have a small team. Their services include voice services and non-voice bpo/back office services.
  • 28
    $1,000+
    50 - 249 Employees
    Sunnyvale CA
    Orderhive is a Sunnyvale, California-based call center company. The midsize team specializes in voice services. The agency was founded in 2013.
    Industries
  • 29
    Undisclosed
    50 - 249 Employees
    Redwood City CA
    Cyara is a midsize user experience agency launched in 2006. Their services include ux/ui design, Artificial Intelligence, non-voice bpo/back office services, and voice services. The agency is in Redwood City, California.
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Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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