Looking for top business process outsourcing company in San Francisco?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in San Francisco. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best San Francisco BPO Services

  • 1

    Kareo

    Kareo is a cloud-based medical technology platform based in Irvine, Calif., with offices in San Francisco, Las Vegas, Los Angeles, and Costa Rica. Founded in 2004, Kareo's team of 597 employees provides non-voice BPO/back office services and voice services to healthcare and medical related businesses.

    Notable Project

    Kareo was hired by a transportation company to assist with its medical billing needs, specifically the client's 401ks. Kareo's work enables the client to save 23 hours per month, while simultaneously allowing the client to offer for benefits to its employees.

    "Their service is very good." — Administration Manager, Transportation Company

    Former clients
    Capterra
    Software Advice
    C Net
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place San Francisco, CA
    4.0
    4.0
    1 Clutch review
    Awards

    United States Ambulatory EHR Enabling Technology Leadership Award (2018)

  • 2

    WePay

    WePay is an integrated payment processing provider based in Redwood City, Calif; they have another office in Providence, R.I. Founded in 2008, WePay has at least 270 employees that provide non-voice BPO and back office services. Clients are in a range of sectors including IT, healthcare, and nonprofit. 

    Notable Project

    WePay assisted a small company with payment processing. The company's services made payments more efficient, secure, and intuitive. In addition, WePay saved the client up to 8 hours of work per month. 

    "They have a short turnaround time and will process the transaction anytime, which could not be done here." — Owner, Small Company

    Former clients
    TeamSnap
    Webconnex
    GoFundMe
    Classy
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Redwood City, CA
    4.5
    4.5
    1 Clutch review
  • 3

    Exela (formerly SourceHOV)

    SourceHOV is a global transaction processing and enterprise information management company based in Irving, TX, with offices in Detroit, Los Angeles, and San Francisco. Founded in 2011, SourceHOV and its nearly 1,250 employees provide non-voice BPO/back office services and voice services.

    Notable Project

    SourceHOV worked took charge of a business services firm's business processes and operations support. SourceHOV's work saves the client 50-55 hours and $2,500 per month.

    "Communication is their strong suit." —Finance Manager, Business Services Company

    Former clients
    Albany Medical Center
    Healthnet PDM and Capitation
    Concentra
    Catholic Diocese of Austin
    $ $ $ $ $
    equalizer $1,000+
    group10,000+ Employees
    place San Francisco,
    4.5
    4.5
    1 Clutch review
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  • 4

    Smith.ai

    Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.

    Notable Project

    Smith.ai provided ongoing call services for a law firm. They handled inbound and outbound calls, and also managed website chat and scheduled any consultations or calls. Working with Smith.ai enabled the client to scale its client base and revenue. 

    “When a call is transferred to me, people always give very positive feedback about their experience speaking with the Smith.ai team. People have spoken about how accommodating and nice they are, which makes me feel good. It’s been very helpful in our scaling efforts.” – CEO, Law Firm

    Former clients
    Hacking Law Practice
    Wondermint
    Merchbar
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Palo Alto, CA
    5.0
    5.0
    36 Clutch reviews
  • 5

    Martal Group

    Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 20 employees. They offer services in direct marketing, email marketing, and business consulting.

    Notable Project

    An IT company hired Martal Group to grow its North American client base. They assisted with the client's marketing process: designing strategy, building marketing materials, and meeting with clients. The client called the collaboration a great success.

    "We had a very good experience with them." – CEO, IT Company

    Former clients
    Incentives Solutions
    Clickworker
    Semasio
    AlgoValue
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place San Francisco, CA
    4.9
    4.9
    32 Clutch reviews
  • 6

    Numa

    Numa is an answering service based in Oakland, Calif., and founded in 2016. Their team of fewer than 50 specializes in voice services for clients ranging from small firms to large corporations in the fields of real estate, hospitality, and retail.

    Notable Project

    Numa provided text services for a salon. The salon needed a way for their clients to more efficiently communicate with them. Numa’s contributions resulted in an increase in client booking.

    “So far, we don't have any technical problem with Numa.” - Owner, Salon

    Former clients
    Emblush Beaute
    MW8 Apartments
    Potomac River Running, Inc.
    $ $ $ $ $
    equalizer

    Undisclosed

    group10 - 49 Employees
    place Oakland, CA
    5.0
    5.0
    5 Clutch reviews
  • 7

    Upcall

    Upcall is an outbound call service based in San Francisco. It was founded in 2016 and now has a team of around 20 that is exclusively dedicated to providing voice services. 

    Notable Project

    A development company was trying to expand it's coverage to include most of the United States, so Upcall helped them execute their strategy through cold calling. Upcall generated unexpectedly good results, finding more high quality leads and conversions than were predicted.

    "The cold-calling venture was a hypothesis, so we didn't expect much, but it was successful. From roughly 600 leads in our database, we've generated two deals." —Business Development Manager, Development Company

    Former clients
    LG
    Munchery
    99designs
    Sotheby's
    $ $ $ $ $
    equalizer $1,000+
    group2 - 9 Employees
    place San Francisco, CA
    5.0
    5.0
    4 Clutch reviews
  • 8

    Northfield

    Founded in 2016, Northfield is a sales and marketing company based in San Francisco. A team of 7 focuses on voice services, email marketing, and market research. 

    Notable Project

    Northfield created strategies in email marketing and lead generation for a cyber security company to increase click-through rates on the client’s site. Results showed that the efforts doubled the rates the client saw previously.

    “Northfield was great because early on they acknowledged that we needed to make adjustments so that our teams could work well together. They quickly identified risks in the project delivery and are able to remediate them so delivery goes smoothly. I’m impressed by the engagement from their senior leaders.” – CEO, Cyber Security Company

    Former clients
    Verizon
    Microsoft
    Apple
    MasterCard
    StoreYa
    Alyne
    eRight
    VNT Software Ltd.
    Silverfort
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place San Francisco, CA
    4.9
    4.9
    6 Clutch reviews
  • 9

    Retriever

    Retriever is a San Francisco-based marketing agency founded in 2018. Their team of more than two offers direct marketing, back-office services, and digital strategy solutions for small and mid-market businesses in the industries of business and IT services.

    Notable Project

    Retriever helped develop a LinkedIn sales funnel for a sales enablement platform. The goal was to reach out and source as many contacts as possible. The project ended up being a success.

    “The attention to detail and process-oriented culture.” - Head of Sales, Sales Enablement Platform

    Former clients
    Interseller.io
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place San Francisco, CA
    5.0
    5.0
    1 Clutch review
  • 10

    Gong.io

    Gong is a revenue intelligence platform based in San Francisco. The platform has more than 200 employees and provides direct marketing, email marketing, market research, and non-voice BPO/back office services to midmarket and other-sized companies in various industries.

    Notable Project

    A referral marketing platform engaged Gong to record sales calls for enablement and training. Gong's platform helped the sales team reflect on sales calls, review them as a team, and develop training to address areas of improvement. The engagement produced the desired results and Gong met all expectations.

    "Gong.io has helped us to facilitate these conversations and create training for areas of improvement." - Sales Operations Manager, Referral Marketing Platform

    Former clients
    Genesys
    Shopify
    Workato
    TouchBistro
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place San Francisco, CA
    4.5
    4.5
    1 Clutch review
  • 11

    Five9

    Five9 is a cloud-based call center software provider. Their team of about 1,000 employees is based in San Ramon, Calif. Services include CRM, ERP, and IT consulting, as well as voice services. They were founded in 2001. 

    Notable Project

    Five9 provided sales and marketing support to a legal service access firm. The team helped the firm automate their dialing process, which helped improve internal processes as well as sales.

    "Time was our biggest metric, and Five9 delivered. We also achieved the efficiency goals we were looking for, and our sales have increased." — Contact Center Manager, Legal Service Access Firm

    Former clients
    DebtCleanse
    DoorDash
    lululemon
    Expedia
    DHL
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place San Ramon, CA
    4.0
    4.0
    1 Clutch review
    Awards

    Aragon Research Innovation Award: Intelligent Contact Center (2019)

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT