Top 10 Call Center Services in San Francisco

A Freight Digital Platform hired Martal Group to grow its North American client base. They assisted with campaigns targeting 3 different customer segments owning research / prospecting, messaging (email, call scripts), and outreach (email, calls) to schedule meetings before handing off to in-house sales team. The client landed some new logos and is nurturing others, he noted that compared to the client's other provider, Martal Group performed exceptionally. 

"Their quickness at learning our product and industry as well as their ability to pivot impressed us." – Business Development Manager, Freight Digital Platform

Smith.ai provided ongoing call services for a law firm. They handled inbound and outbound calls, and also managed website chat and scheduled any consultations or calls. Working with Smith.ai enabled the client to scale its client base and revenue. 

“When a call is transferred to me, people always give very positive feedback about their experience speaking with the Smith.ai team. People have spoken about how accommodating and nice they are, which makes me feel good. It’s been very helpful in our scaling efforts.” – CEO, Law Firm

A development company was trying to expand it's coverage to include most of the United States, so Upcall helped them execute their strategy through cold calling. Upcall generated unexpectedly good results, finding more high quality leads and conversions than were predicted.

"The cold-calling venture was a hypothesis, so we didn't expect much, but it was successful. From roughly 600 leads in our database, we've generated two deals." —Business Development Manager, Development Company

Kareo was hired by a transportation company to assist with its medical billing needs, specifically the client's 401ks. Kareo's work enables the client to save 23 hours per month, while simultaneously allowing the client to offer for benefits to its employees.

"Their service is very good." — Administration Manager, Transportation Company

Numa provided text services for a salon. The salon needed a way for their clients to more efficiently communicate with them. Numa’s contributions resulted in an increase in client booking.

“So far, we don't have any technical problem with Numa.” - Owner, Salon

SourceHOV worked took charge of a business services firm's business processes and operations support. SourceHOV's work saves the client 50-55 hours and $2,500 per month.

"Communication is their strong suit." —Finance Manager, Business Services Company

Darwinian Ventures provided lead generation solutions for a B2B SaaS company. The company wanted to quickly boost their sales with marketing campaigns. Darwinian Ventures helped land more than 20 meetings for the company within the first month.

“I like the early stage B2B experience the team brings.” - CEO, B2B SaaS Company

AI Bees provided social media marketing services for a translation optimization listings firm. They helped identify the partner's target audience and reached out to leads through email marketing. They contacted about 7,000 leads and those efforts led to an increase in the partner's client acquisition numbers. 

"They provided great customer care and never failed to contact me once a week." –Director & Co-Founder, Translation Optimization Listings Firm

Five9 provided sales and marketing support to a legal service access firm. The team helped the firm automate their dialing process, which helped improve internal processes as well as sales.

"Time was our biggest metric, and Five9 delivered. We also achieved the efficiency goals we were looking for, and our sales have increased." — Contact Center Manager, Legal Service Access Firm

Northfield created strategies in email marketing and lead generation for a cyber security company to increase click-through rates on the client’s site. Results showed that the efforts doubled the rates the client saw previously.

“Northfield was great because early on they acknowledged that we needed to make adjustments so that our teams could work well together. They quickly identified risks in the project delivery and are able to remediate them so delivery goes smoothly. I’m impressed by the engagement from their senior leaders.” – CEO, Cyber Security Company