Top 100 Business Processes Outsourcing (BPO) Companies in New York City

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Top 100 Business Processes Outsourcing (BPO) Companies in New York City

September 2023

Looking for a top business process outsourcing company in New York City?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

List of the Best New York City BPO Services

  • 1
    • Undisclosed
    • 50 - 249 employees
    • New York, NY

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Clients

    • Hafilat Industry LLC
    • Safaricom
    • Telenor

    Industries

    Notable Project

    Abacus Cambridge Partners performs API customization and integration for a telecommunications provider. The team uses Apigee as the main API gateway and product. 

    "They’re one of the best vendors I’ve ever worked with."

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  • 2
    • $5,000+
    • 1,000 - 9,999 employees
    • Franklin Township, NJ

    CareCloud is a large back office outsourcing company located in Franklin Township, New Jersey; Rawalpindi, Pakistan; Bagh, Pakistan and Miami, Florida. Established in 1999, the team offers back office outsourcing.

    Clients

    • Indiana Neuroscience Associates
    • Advance Urology Institute
    • FOX Rehab
    • Vanguard Reheumotology Partners

    Industries

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  • 3
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    RemoteReps247, a sales outsourcing company, was launched in 2022. Their small team is located in New York, New York. The company offers sales outsourcing, call center services, and customer service outsourcing.

    Notable Project

    RemoteReps247 provided call canter services for an IT services company. The team was tasked with appointment setting and customer support.

    "They exceeded our expectations as well."

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  • 4
    • Scheduling

      4.8
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $25,000+
    • 50 - 249 employees
    • New York, NY

    Located in Chicago, Illinois and Chicago, Illinois, Uniqcli is a IT strategy consulting company. The small firm was founded in 2017. Their services include IT strategy consulting, enterprise app modernization, cloud consulting & SI, business consulting, and more.

    Clients

    • Soothe
    • Undergrads
    • The Maids
    • Wrist Aficionado

    Industries

    Notable Project

    Uniqcli provides local lead generation and marketing services for a moving company. The team's tasks include enhancing the client's ranking on Google, Yelp, and Nextdoor. 

    "They tailored their approach to our local market and delivered results."

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  • 5
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    PREMIUMHELP is a small non-voice bpo/back office services company launched in 2010. Their services include non-voice bpo/back office services, social media marketing, and graphic design. The agency is located in New York, New York.

    Industries

    Notable Project

    A nonprofit institution hired PREMIUMHELP for digital marketing support. The team provided an experienced virtual assistant to work directly with the client, helping them promote their brand online. 

    "I was pleased with the results."

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  • 6
    • $1,000+
    • 50 - 249 employees
    • Great Neck Plaza, NY

    The Hour - Back Office and Virtual Assistant Services is a Great Neck Plaza, New York-based back office outsourcing company. The agency provides back office outsourcing, customer service outsourcing, call center services, finance & accounting outsourcing (FAO), and more and is midsize.The agency was established in 2015.

    Industries

    Notable Project

    The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams.  They've helped build out and iterate on the client's recruitment processes.

    “The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”

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  • 7
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • New York, NY

    FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    A spa club hired FirmsDesk to provide BPO and back-office services, such as customer service, to market the client's company.

    "They're doing an overall great job."

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  • 8
    • Scheduling

      3.5
    • Quality

      4.5
    • Cost

      3.5
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • New York, NY

    Worldwide 101 is a virtual assistant company headquartered in New York City with offices in Los Angeles, France, and Northants, UK. Founded in 2009, they have a team of about 100 that provides voice and non-voice BPO/back office services.

    Clients

    • Epicom Inc.
    • CorgiBytes
    • Nerd Marketing

    Industries

    Notable Project

    Worldwide 101 assisted a large media company in making their processes more efficient. Their team handled the case work for their legal team.

    "They allow us to advance the work and have better communication...They provide stability within the firm." — Executive, Media Company

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  • 9
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    CureMD is a back office outsourcing company. Founded in 1997, the company is headquartered in New York, New York. The midsize team offers back office outsourcing, customer service outsourcing, call center services, and business consulting.

    Clients

    • Alabama Department of Public Health
    • Gaston County Health Department, North Carolina
    • Jefferson County Health Department, Missouri
    • Andrew County Health Department
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  • 10
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    FlyTech, Inc. Is a conversion optimization company headquartered in New York, New York. The small company was launched in 2020. Their team offers conversion optimization, direct marketing, and email marketing.

    Clients

    • Baselane
    • CapGains
    • Meridian Software
    • ActionIQ

    Industries

    Notable Project

    FlyTech, Inc. provided digital strategy and lead generation services for a financial consulting company. The team was responsible for the client's marketing campaigns with the goal of increasing lead volume.

    "They took the time to understand our business and to develop thoughtful campaigns."

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  • 11
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Periodix is a sales outsourcing company. They are based in New York, New York and have a small team. Their services include sales outsourcing.

    Notable Project

    Periodix provided lead generation services for a design services company. Their work included data research, message crafting, warm lead generation, call booking, and list building.

    "They have highly skilled employees to render efficient and effective service."

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  • 12
    • $5,000+
    • 1,000 - 9,999 employees
    • New York, NY

    Hi-Tech BPO is a BPO company founded in 1992. Based in Ahmedabad, India, they have additional offices in Santa Clara, Calif., New York and London. The team of 5 employees specializes in non-voice BPO/Back office services, market research and BI & Big data consulting & SI.

    Clients

    • Siemens
    • Volkswagen
    • Domino's Pizza
    • Dow

    Industries

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  • 13
    • Scheduling

      3.9
    • Quality

      3.8
    • Cost

      3.3
    • NPS

      4.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10,000+ employees
    • New York, NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries

    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

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  • 14
    • Scheduling

      4.5
    • Quality

      4.0
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • New York, NY

    Founded in 2008, Cogneesol is a business process management, technology, and digital transformation company. Located in New York, they have a team of about 350 employees that offers nonvoice BPO services, finance and accounting outsourcing, and IT managed services. They primarily serve midmarket businesses in the business and financial services, and health care and medical services.

    Industries

    Notable Project

    Cogneesol was hired for back-office support at an independent insurance agency. The tasks included managing renewals, delivering customer documents, updating policy premiums, and sending important emails.

    "[The team lead] is incredibly smart, intuitive, proactive, and an absolute asset to our team."

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  • 15
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY
    8x8 is a telephone answering service. Headquartered in San Jose, California; San Jose, California; New York, New York and Buckinghamshire, United Kingdom, their large team offers voice services. The agency was founded in 1987.

    Industries

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  • 16
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients

    • Microsoft
    • Cognizant Technology Solutions

    Industries

    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

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  • 17
    • $5,000+
    • 250 - 999 employees
    • New York, NY
    HabileData, a non-voice bpo/back office services company, was established in 1992. They are located in Ahmedabad, India and have a midsize team. HabileData focuses on non-voice bpo/back office services and graphic design.

    Clients

    • pfizer
    • Monash University
    • Siemens
    • DHL

    Industries

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  • 18
    • Undisclosed
    • 250 - 999 employees
    • New York, NY
    Lexvia Inc. Is a non-voice bpo/back office services and call center service. They focus on non-voice bpo/back office services and voice services and were established in 2011. Their midsize team is New York, New York-based.

    Industries

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  • 19
    • $1,000+
    • 50 - 249 employees
    • New York, NY
    Launched in 2021, NEO MD INC is a phone answering service. Located in New York, New York and Milton, Canada, their midsize team focuses on call center services, accounting, and insurance services & brokers.

    Industries

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  • 20
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • New York, NY

    In New York, New York, DigiReps.co is a sales outsourcing company. The midsize agency was launched in 2021. Their services include sales outsourcing, call center services, and business consulting.

    Clients

    • Technovates LLC
    • 99-Minds
    • The Art of Online Prosperity
    • Extension eComm

    Industries

    Notable Project

    DigiReps.co provides appointment-setting services for a software company. The team performs cold outreach to the client's prospects and schedules B2B appointments, transitioning them to the client's closers. 

    "They are very responsive and prompt."

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  • 22
    • Undisclosed
    • 1,000 - 9,999 employees
    • Newark, NJ
    AmarelUS is a document digitization & management company established in 2004. They are located in Newark, New Jersey and have a large team. Their services include document digitization & management.
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  • 23
    • $1,000+
    • 250 - 999 employees
    • Queens Village, NY
    Zesh Solutions is a digital strategy company founded in 2010. Their midsize team is headquartered in Dhaka, Bangladesh; Dhaka, Bangladesh and Queens Village, New York. The firm specializes in digital strategy, social media marketing, call center services, back office outsourcing, and more.
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  • 24
    • $1,000+
    • 10 - 49 employees
    • New York, NY
    Real Assistance, Inc. Is a non-voice bpo/back office services company based in New York, New York. The small team focuses on non-voice bpo/back office services and business consulting. The firm was launched in 2020.

    Industries

    Notable Project

    Real Assistance, Inc. provided data entry and processing analysis and research for specific information. 

    "The items have been delivered on time."

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  • 25
    • $1,000+
    • 50 - 249 employees
    • New York, NY
    NetSet RCM Services is a non-voice bpo/back office services company located in New York, New York and Wilmington, Delaware. The midsize team specializes in non-voice bpo/back office services, voice services, and Artificial Intelligence and was established in 2011.

    Industries

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  • 26
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients

    • Pegasystems
    • JPMorgan
    • AIG

    Industries

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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  • 27
    • $1,000+
    • 250 - 999 employees
    • New York, NY
    Customer service outsourcing company WOW Customer Support was founded in 2016. The company provides customer service outsourcing and has a midsize team.
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  • 28
    • $1,000+
    • 2 - 9 employees
    • Bronx, NY

    Bô-Soleil Group, an email marketing company, was established in 2017. The small team provides email marketing, graphic design, e-commerce development, and branding. The firm is headquartered in Montréal, Canada and Québec, Canada.

    Industries

    Notable Project

    Bô-Soleil Group handles ongoing digital marketing support for a financial services company. The vendor is helping the client improve the performance of their online campaigns by analyzing customer data.

    "Their communication and efficiency have been greatly appreciated throughout the course of our project."

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  • 29
    • $1,000+
    • 10 - 49 employees
    • Paramus, NJ

    Roth Automation is a Paramus, New Jersey-based custom software development firm. The small company was launched in 2020. Their services include custom software development, Artificial Intelligence, application management & support, document digitization & management, and more.

    Notable Project

    Roth Automation was hired by a finance firm to implement Oracle cloud and Kofax solutions for their Global A/P. The team also enhanced the frontend of the client's paying system.

    "I was very impressed by their tenacity to come up with solutions to very difficult challenges."

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  • 30
    • Undisclosed
    • 50 - 249 employees
    • Brooklyn, NY
    WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based accounting company. They focus on accounting and custom software development and were founded in 2001.

    Industries

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