Top 100 Business Processes Outsourcing (BPO) Companies in New York City

Aidey provides customer support for a self-help podcast. They have been managing chats and emails for their customers with relevant resolutions based on queries they received from customers.

"Their team quickly understood how our platform worked and now deliver great customer service all around."

The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams.  They've helped build out and iterate on the client's recruitment processes.

“The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”

FlyTech, Inc. was hired by a financial technology startup to help identify their ideal customer profile, establish their messaging, and handle their lead generation efforts.

"Their creativity and strategies for different message testing were impressive."

Abacus Cambridge Partners provides Apigee platform management services for a holding company. They also oversee a CIM (Customer Identity Management) platform as well as API maturity and governance.

“They understand and listen to our needs.”

In need of customer support, a media company engaged with FirmsDesk. The team was responsible for handling calls and booking appointments for podcasts and brand promotions. 

"They connected me with my clients and booked my slots effectively."

Leadroot generates leads for a virtual assistant company. They led a cold-calling campaign to create leads and meetings with targeted companies. They also advise on blogs to target. The project is ongoing.

"I've never worked with a company where I've been so comfortable with what I'm putting in and getting out."

A nonprofit institution hired PREMIUMHELP for digital marketing support. The team provided an experienced virtual assistant to work directly with the client, helping them promote their brand online. 

"I was pleased with the results."

Curral is a reputation management consultancy’s lead generation partner. They identify opportunities from mainstream news sources, and they also network with similar businesses in other markets. 

"They are very good at understanding and accommodating our requirements."

Worldwide 101 assisted a large media company in making their processes more efficient. Their team handled the case work for their legal team.

"They allow us to advance the work and have better communication...They provide stability within the firm." — Executive, Media Company

EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

Periodix provides lead generation for a plagiarism detection platform. They also added additional employees for the project. They set up the client's LinkedIn and email marketing from scratch.

"I receive lots of advice on improvements to my LinkedIn profile in addition to getting new leads."

GetCallers provided business services for an IT solutions company. The team supplied several agents assigned to different tasks such as appointment setting, customer service, and ad-hoc administrative duties. 

"They provided better services as compared to other companies."

Cogneesol was hired for back-office support at an independent insurance agency. The tasks included managing renewals, delivering customer documents, updating policy premiums, and sending important emails.

"[The team lead] is incredibly smart, intuitive, proactive, and an absolute asset to our team."

A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

Bô-Soleil Group handles ongoing digital marketing support for a financial services company. The vendor is helping the client improve the performance of their online campaigns by analyzing customer data.

"Their communication and efficiency have been greatly appreciated throughout the course of our project."

Ossisto launched a social media marketing campaign for a jewelry company. Following a research phase, they provided support for the client's sales growth on social media channels and platforms. 

"I had a great experience with Ossisto."