Top 100 Business Processes Outsourcing (BPO) Companies in New York City

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Top 100 Business Processes Outsourcing (BPO) Companies in New York City

March 2023

Looking for a top business process outsourcing company in New York City?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

List of the Best New York City BPO Services

  • 1
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients

    • MyCheck
    • Loginn
    • Cyber-Duck

    Industries

    Notable Project

    Aidey provides customer support for a self-help podcast. They have been managing chats and emails for their customers with relevant resolutions based on queries they received from customers.

    "Their team quickly understood how our platform worked and now deliver great customer service all around."

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  • 2
    • $1,000+
    • 50 - 249 employees
    • Great Neck Plaza, NY
    The Hour - Back Office and Virtual Assistant Services is a Great Neck Plaza, New York-based back office outsourcing company. The agency provides back office outsourcing, customer service outsourcing, call center services, finance & accounting outsourcing (FAO), and more and is midsize.The agency was established in 2015.

    Industries

    Notable Project

    The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams.  They've helped build out and iterate on the client's recruitment processes.

    “The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”

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  • 3
    • $1,000+
    • 10 - 49 employees
    • New York, NY
    FlyTech, Inc. Is a conversion optimization company headquartered in New York, New York. The small company was launched in 2020. Their team offers conversion optimization, direct marketing, and email marketing.

    Clients

    • Baselane
    • CapGains
    • Meridian Software
    • ActionIQ

    Industries

    Notable Project

    FlyTech, Inc. was hired by a financial technology startup to help identify their ideal customer profile, establish their messaging, and handle their lead generation efforts.

    "Their creativity and strategies for different message testing were impressive."

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  • 4
    • Undisclosed
    • 50 - 249 employees
    • New York, NY

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Clients

    • Hafilat Industry LLC
    • Safaricom
    • Telenor

    Industries

    Notable Project

    Abacus Cambridge Partners provides Apigee platform management services for a holding company. They also oversee a CIM (Customer Identity Management) platform as well as API maturity and governance.

    “They understand and listen to our needs.”

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  • 5
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • New York, NY

    FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    In need of customer support, a media company engaged with FirmsDesk. The team was responsible for handling calls and booking appointments for podcasts and brand promotions. 

    "They connected me with my clients and booked my slots effectively."

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  • 6
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • New York, NY

    Leadroot is a New York-based lead generation company. Founded in 2017 with an additional office in the Philippines, the small team of less than 10 provides BPO services, voice services, email marketing, direct marketing, and marketing strategy for its small business and midmarket clients. 

    Clients

    • Woodpecker
    • FatCat

    Industries

    Notable Project

    Leadroot generates leads for a virtual assistant company. They led a cold-calling campaign to create leads and meetings with targeted companies. They also advise on blogs to target. The project is ongoing.

    "I've never worked with a company where I've been so comfortable with what I'm putting in and getting out."

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  • 7
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    PREMIUMHELP is a small non-voice bpo/back office services company launched in 2010. Their services include non-voice bpo/back office services, social media marketing, and graphic design. The agency is located in New York, New York.

    Industries

    Notable Project

    A nonprofit institution hired PREMIUMHELP for digital marketing support. The team provided an experienced virtual assistant to work directly with the client, helping them promote their brand online. 

    "I was pleased with the results."

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  • 8
    • Scheduling

      4.9
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • New York, NY

    Curral is a lead generation agency based in Stevenage, England. Founded in 2017, their team of more than two provides direct marketing, voice services, and social media marketing solutions for small and mid-market firms across various industries.

    Clients

    • Digiruu

    Industries

    Notable Project

    Curral is a reputation management consultancy’s lead generation partner. They identify opportunities from mainstream news sources, and they also network with similar businesses in other markets. 

    "They are very good at understanding and accommodating our requirements."

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  • 9
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    CureMD is a back office outsourcing company. Founded in 1997, the company is headquartered in New York, New York. The midsize team offers back office outsourcing, customer service outsourcing, call center services, and business consulting.

    Clients

    • Alabama Department of Public Health
    • Gaston County Health Department, North Carolina
    • Jefferson County Health Department, Missouri
    • Andrew County Health Department
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  • 10
    • Scheduling

      3.5
    • Quality

      4.5
    • Cost

      3.5
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • New York, NY

    Worldwide 101 is a virtual assistant company headquartered in New York City with offices in Los Angeles, France, and Northants, UK. Founded in 2009, they have a team of about 100 that provides voice and non-voice BPO/back office services.

    Clients

    • Epicom Inc.
    • CorgiBytes
    • Nerd Marketing

    Industries

    Notable Project

    Worldwide 101 assisted a large media company in making their processes more efficient. Their team handled the case work for their legal team.

    "They allow us to advance the work and have better communication...They provide stability within the firm." — Executive, Media Company

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  • 11
    • Scheduling

      3.9
    • Quality

      3.8
    • Cost

      3.3
    • NPS

      4.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10,000+ employees
    • New York, NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries

    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

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  • 12
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY
    8x8 is a telephone answering service. Headquartered in San Jose, California; San Jose, California; New York, New York and Buckinghamshire, United Kingdom, their large team offers voice services. The agency was founded in 1987.

    Industries

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  • 13
    • $5,000+
    • 1,000 - 9,999 employees
    • Rutherford, NJ
    CareCloud is a large back office outsourcing company located in Franklin Township, New Jersey; Rawalpindi, Pakistan; Bagh, Pakistan and Miami, Florida. Established in 1999, the team offers back office outsourcing.

    Industries

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  • 14
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients

    • Microsoft
    • Cognizant Technology Solutions

    Industries

    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

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  • 15
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Periodix is a sales outsourcing company. They are based in New York, New York and have a small team. Their services include sales outsourcing.

    Notable Project

    Periodix provides lead generation for a plagiarism detection platform. They also added additional employees for the project. They set up the client's LinkedIn and email marketing from scratch.

    "I receive lots of advice on improvements to my LinkedIn profile in addition to getting new leads."

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  • 16
    • Undisclosed
    • 250 - 999 employees
    • New York, NY
    Lexvia Inc. Is a non-voice bpo/back office services and call center service. They focus on non-voice bpo/back office services and voice services and were established in 2011. Their midsize team is New York, New York-based.

    Industries

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  • 17
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    GetCallers is a call center company established in 2008. The company provides voice services, non-voice bpo/back office services, and direct marketing and has a midsize team.

    Industries

    Notable Project

    GetCallers provided business services for an IT solutions company. The team supplied several agents assigned to different tasks such as appointment setting, customer service, and ad-hoc administrative duties. 

    "They provided better services as compared to other companies."

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  • 18
    • $1,000+
    • 50 - 249 employees
    • New York, NY
    Launched in 2021, NEO MD INC is a phone answering service. Located in New York, New York and Milton, Canada, their midsize team focuses on call center services, accounting, and insurance services & brokers.

    Industries

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  • 19
    • Scheduling

      4.5
    • Quality

      4.0
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • New York, NY

    Founded in 2008, Cogneesol is a business process management, technology, and digital transformation company. Located in New York, they have a team of about 350 employees that offers nonvoice BPO services, finance and accounting outsourcing, and IT managed services. They primarily serve midmarket businesses in the business and financial services, and health care and medical services.

    Industries

    Notable Project

    Cogneesol was hired for back-office support at an independent insurance agency. The tasks included managing renewals, delivering customer documents, updating policy premiums, and sending important emails.

    "[The team lead] is incredibly smart, intuitive, proactive, and an absolute asset to our team."

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  • 21
    • Undisclosed
    • 1,000 - 9,999 employees
    • Newark, NJ
    AmarelUS is a document digitization & management company established in 2004. They are located in Newark, New Jersey and have a large team. Their services include document digitization & management.
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  • 22
    • $1,000+
    • 250 - 999 employees
    • Queens Village, NY
    Zesh Solutions is a digital strategy company founded in 2010. Their midsize team is headquartered in Dhaka, Bangladesh; Dhaka, Bangladesh and Queens Village, New York. The firm specializes in digital strategy, social media marketing, call center services, back office outsourcing, and more.
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  • 23
    • $1,000+
    • 50 - 249 employees
    • New York, NY
    NetSet RCM Services is a non-voice bpo/back office services company located in New York, New York and Wilmington, Delaware. The midsize team specializes in non-voice bpo/back office services, voice services, and Artificial Intelligence and was established in 2011.

    Industries

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  • 24
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients

    • Pegasystems
    • JPMorgan
    • AIG

    Industries

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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  • 25
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    Hi-Tech BPO is a BPO company founded in 1992. Based in Ahmedabad, India, they have additional offices in Santa Clara, Calif., New York and London. The team of 5 employees specializes in non-voice BPO/Back office services, market research and BI & Big data consulting & SI.

    Clients

    • Siemens
    • Volkswagen
    • Domino's Pizza
    • Dow

    Industries

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  • 26
    • Undisclosed
    • 250 - 999 employees
    • Woodbridge Township, NJ
    Transcure, a midsize back office outsourcing company, is located in Woodbridge Township, New Jersey. They focus on back office outsourcing and were founded in 2013.
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  • 27
    • $1,000+
    • 10 - 49 employees
    • New York, NY
    RemoteReps247, a sales outsourcing company, was launched in 2022. Their small team is located in New York, New York. The company offers sales outsourcing, call center services, and customer service outsourcing.
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  • 28
    • $1,000+
    • 250 - 999 employees
    • New York, NY
    Customer service outsourcing company WOW Customer Support was founded in 2016. The company provides customer service outsourcing and has a midsize team.
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  • 29
    • $1,000+
    • 2 - 9 employees
    • Bronx, NY

    Bô-Soleil Group, an email marketing company, was established in 2017. The small team provides email marketing, graphic design, e-commerce development, and branding. The firm is headquartered in Montréal, Canada and Québec, Canada.

    Industries

    Notable Project

    Bô-Soleil Group handles ongoing digital marketing support for a financial services company. The vendor is helping the client improve the performance of their online campaigns by analyzing customer data.

    "Their communication and efficiency have been greatly appreciated throughout the course of our project."

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  • 30
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Perth Amboy, NJ
    Non-voice bpo/back office services company Ossisto was established in 2017. Their small team is located in Perth Amboy, New Jersey and , and specializes in non-voice bpo/back office services, voice services, search engine optimization, web design, and more.

    Industries

    Notable Project

    Ossisto launched a social media marketing campaign for a jewelry company. Following a research phase, they provided support for the client's sales growth on social media channels and platforms. 

    "I had a great experience with Ossisto."

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