Top 100 Business Processes Outsourcing (BPO) Companies in New York City

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Top 100 Business Processes Outsourcing (BPO) Companies in New York City

August 2022

Looking for a top business process outsourcing company in New York City?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

List of the Best New York City BPO Services

  • 1
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
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    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients

    • MyCheck
    • Loginn
    • Cyber-Duck

    Industries

    Notable Project

    Aidey is handling a data engineering firm’s customer support. They’re managing inquiries through email, tickets, live chats, and calls. They’ve also improved relevant processes and knowledge base. 

    "Their agility and adaptability make them stand out from the crowd."

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  • 2
    • Undisclosed
    • 50 - 249 employees
    • New York, NY

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Clients

    • Hafilat Industry LLC
    • Safaricom
    • Telenor

    Industries

    Notable Project

    Abacus Cambridge Partners performs API customization and integration for a telecommunications provider. The team uses Apigee as the main API gateway and product. 

    "They’re one of the best vendors I’ve ever worked with."

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  • 3
    • Scheduling

      3.9
    • Quality

      4.1
    • Cost

      3.2
    • NPS

      4.0
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    • $1,000+
    • 10,000+ employees
    • New York, NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries

    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

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  • 4
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
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    • $1,000+
    • 2 - 9 employees
    • New York, NY

    Leadroot is a New York-based lead generation company. Founded in 2017 with an additional office in the Philippines, the small team of less than 10 provides BPO services, voice services, email marketing, direct marketing, and marketing strategy for its small business and midmarket clients. 

    Clients

    • Woodpecker
    • FatCat

    Industries

    Notable Project

    Leadroot generates leads for a virtual assistant company. They led a cold-calling campaign to create leads and meetings with targeted companies. They also advise on blogs to target. The project is ongoing.

    "I've never worked with a company where I've been so comfortable with what I'm putting in and getting out."

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  • 5
    • Scheduling

      5.0
    • Quality

      4.8
    • Cost

      4.8
    • NPS

      4.9
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    • $5,000+
    • 1,000 - 9,999 employees
    • New York, NY

    FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    A spa club hired FirmsDesk to provide BPO and back-office services, such as customer service, to market the client's company.

    "They're doing an overall great job."

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  • 6
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
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    • $1,000+
    • 250 - 999 employees
    • New York, NY

    PREMIUMHELP is a small non-voice bpo/back office services company launched in 2010. Their services include non-voice bpo/back office services, social media marketing, and graphic design. The agency is located in New York, New York.

    Industries

    Notable Project

    PREMIUMHELP was hired for SEO services for a consumer products company. They provided a VA that improved the Google search rankings and generated organic traffic. The VA managed other marketing tools, as well.

    "The skills and efficiency of my VA were commendable."

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  • 7
    • $1,000+
    • 250 - 999 employees
    • Kew Gardens, NY

    Fusion Business Solutions Pvt Ltd is an outsourcing and offshoring company with over 300 employees founded in Udaipur, India. Founded in 2006, they work with mid-market and small businesses in the business services industry, among others, to provide non-voice BPO and back-office services. 

    Industries

    Notable Project

    Fusion Business Solutions (P) Limited was hired by an insurance agency to provide virtual employees. They've provided three virtual assistants to handle the client's important backend processes.

    "Their communication has been excellent, and they are thorough and hardworking."

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  • 8
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients

    • Pegasystems
    • JPMorgan
    • AIG

    Industries

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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  • 9
    • Scheduling

      3.5
    • Quality

      2.5
    • Cost

      3.5
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • New York, NY

    Worldwide 101 is a virtual assistant company headquartered in New York City with offices in Los Angeles, France, and Northants, UK. Founded in 2009, they have a team of about 100 that provides voice and non-voice BPO/back office services.

    Clients

    • Epicom Inc.
    • CorgiBytes
    • Nerd Marketing

    Industries

    Notable Project

    Worldwide 101 assisted a large media company in making their processes more efficient. Their team handled the case work for their legal team.

    "They allow us to advance the work and have better communication...They provide stability within the firm." — Executive, Media Company

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  • 10
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    8x8 is a telephone answering service. Headquartered in San Jose, California; San Jose, California; New York, New York and Buckinghamshire, United Kingdom, their large team offers voice services. The agency was founded in 1987.

    Industries

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  • 11
    • $1,000+
    • 1,000 - 9,999 employees
    • Clark, NJ

    GEP is a large Clark, New Jersey-based non-voice bpo/back office services company. They specialize in non-voice bpo/back office services and were launched in 1999.

    Industries

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  • 12
    • $1,000+
    • 10,000+ employees
    • New York, NY

    Answering service AdvantageSolutions was established in 1987. The firm focuses on voice services and has a large team.

    Industries

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  • 13

    Worked with Canon Business Process Services?

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    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    Canon Business Process Services is a call center service. They are headquartered in New York, New York and have a large team. Their team focuses on voice services, non-voice bpo/back office services, and IT managed services.

    Industries

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  • 14
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients

    • Microsoft
    • Cognizant Technology Solutions

    Industries

    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

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  • 15
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    UnitedLex is a large non-voice bpo/back office services company headquartered in Overland Park, Kansas; New York, New York; Sydney, Australia and Toronto, Canada. They provide non-voice bpo/back office services and were established in 2006.

    Industries

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  • 16
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    Founded in 2000, Vee Technologies is a large non-voice bpo/back office services company based in New York, New York. Their services include non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).

    Industries

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  • 17
    • $1,000+
    • 10,000+ employees
    • New York, NY

    Conduent is a large New York, New York-based HR company. The team focuses on HR services, non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).

    Industries

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  • 18
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • New York, NY

    Horatio is a customer support outsourcing firm based in New York City. Founded in 2018, their team of over 50 employees provides Non-Voice BPO/Back Office Services. 

    Notable Project

    Horatio managed customer engagement and support during a pop-up retail opportunity. Thanks to their flexibility and timely escalations, they were brought on to manage day-to-day customer support as well. 

    "Their communication is great across the board." – Manager, Lifestyle Media Company

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  • 19
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    Sun Knowledge is a non-voice bpo/back office services company established in 2006. Their midsize team is located in New York, New York. Their services include non-voice bpo/back office services, voice services, and transcription.

    Industries

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  • 20
    • $1,000+
    • 1,000 - 9,999 employees
    • Valley Stream, NY

    Non-voice bpo/back office services company Ark TeleServices was founded in 1992. The agency provides non-voice bpo/back office services, voice services, and market research and has a large team. The agency is headquartered in Valley Stream, New York.

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  • 21
    • Undisclosed
    • 50 - 249 employees
    • Brooklyn, NY

    Campaign Headquarters is a call center company. They are in Brooklyn, New York and have a midsize team that focuses on voice services and non-voice bpo/back office services. The agency was established in 1999.

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  • 22
    • Undisclosed
    • 250 - 999 employees
    • New York, NY

    Lexvia Inc. Is a non-voice bpo/back office services and call center service. They focus on non-voice bpo/back office services and voice services and were established in 2011. Their midsize team is New York, New York-based.

    Industries

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  • 23
    • $1,000+
    • 50 - 249 employees
    • New York, NY
    Launched in 2021, NEO MD INC is a phone answering service. Located in New York, New York and Milton, Canada, their midsize team focuses on call center services, accounting, and insurance services & brokers.

    Industries

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  • 24
    • Scheduling

      4.5
    • Quality

      4.0
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • New York, NY

    Founded in 2008, Cogneesol is a business process management, technology, and digital transformation company. Located in New York, they have a team of about 350 employees that offers nonvoice BPO services, finance and accounting outsourcing, and IT managed services. They primarily serve midmarket businesses in the business and financial services, and health care and medical services.

    Industries

    Notable Project

    Cogneesol was hired for back-office support at an independent insurance agency. The tasks included managing renewals, delivering customer documents, updating policy premiums, and sending important emails.

    "[The team lead] is incredibly smart, intuitive, proactive, and an absolute asset to our team."

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  • 25
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    GetCallers is a call center company established in 2008. The company provides voice services, non-voice bpo/back office services, and direct marketing and has a midsize team.

    Industries

    Notable Project

    GetCallers was hired to provide call center support — they helped the client with their real estate cold calling services.

    "They delivered quality services and did much more work than expected."

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  • 26

    Worked with The Hour - Back Office and Virtual Assistant Services?

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    • $1,000+
    • 50 - 249 employees
    • Great Neck Plaza, NY
    The Hour - Back Office and Virtual Assistant Services is a Great Neck Plaza, New York-based back office outsourcing company. The agency provides back office outsourcing, customer service outsourcing, call center services, finance & accounting outsourcing (FAO), and more and is midsize.The agency was established in 2015.

    Industries

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  • 28
    • Undisclosed
    • 1,000 - 9,999 employees
    • Newark, NJ
    AmarelUS is a document digitization & management company established in 2004. They are located in Newark, New Jersey and have a large team. Their services include document digitization & management.
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  • 29
    • $1,000+
    • 10,000+ employees
    • New York, NY

    Genpact, a non-voice bpo/back office services company, is headquartered in New York, New York. Launched in 1997, the large team focuses on non-voice bpo/back office services, Artificial Intelligence, IT managed services, HR services, and more.

    Industries

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  • 30
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    Conduit Global, a non-voice bpo/back office services and call center company, is based in New York, New York. Launched in 1992, the midsize team focuses on non-voice bpo/back office services and voice services.

    Industries

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