Horatio
visit site- Undisclosed
- 50 - 249 employees
- New York, NY
Horatio is a customer support outsourcing firm based in New York City. Founded in 2018, their team of over 50 employees provides Non-Voice BPO/Back Office Services.
Client Insights
Industry Expertise
This provider has not added their industry expertise.
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$50K-$199K 2 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Horatio successfully provided customer support outsourcing for a lifestyle media company focused on female millennials. The company was preparing for a holiday pop-up shop, which included an in-store and an e-commerce experience, and required extra customer service support. Horatio stepped in as the customer service team, handling all inbound support inquiries about order sizes during the pop-up shop. They also provided weekly reports on volume and issues, and escalated tickets as needed. Once the pop-up shop ended, the company retained Horatio's services for general support. The team, which included two team leads and five agents, was selected based on positive past experiences with Horatio. The company has invested around $150,000 in this ongoing partnership, which began in October 2019.