Horatio
visit site- Undisclosed
- 50 - 249 employees
- New York, NY
Horatio is a customer support outsourcing firm based in New York City. Founded in 2018, their team of over 50 employees provides Non-Voice BPO/Back Office Services.
Client Insights
Industry Expertise
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Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$50K-$199K 2 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Horatio was engaged by a lifestyle media company to provide customer support outsourcing for their holiday pop-up shop. The company wanted a team that could handle any extra customer service support they needed for their e-commerce experience, outside of their normal support agency. Horatio's team, consisting of two team leads and five agents, took on the role of the company's customer service team. They handled all inbound support inquiries about order sizes, provided weekly reporting on volume and any issues they encountered, and escalated tickets when necessary. The partnership, which began in October 2019 and cost around $150,000, was so successful that Horatio was kept on to provide general support after the pop-up shop ended. They now contribute to the company's support inquiries, escalating only select issues.