Horatio
visit site- $5,000+
- 1,000 - 9,999 employees
- New York, NY
Client Insights
Industry Expertise
25%
25%
20%
20%
5%
5%
Client Size Distribution
Small Business (<$10M) 5%
Midmarket ($10M - $1B) 70%
Enterprise (>$1B) 25%
Common Project Size
$50K-$199K 2 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Horatio successfully provided customer support outsourcing for a lifestyle media company focused on female millennials. The company was preparing for a holiday pop-up shop, which included an in-store and an e-commerce experience, and required extra customer service support. Horatio stepped in as the customer service team, handling all inbound support inquiries about order sizes during the pop-up shop. They also provided weekly reports on volume and issues, and escalated tickets as needed. Once the pop-up shop ended, the company retained Horatio's services for general support. The team, which included two team leads and five agents, was selected based on positive past experiences with Horatio. The company has invested around $150,000 in this ongoing partnership, which began in October 2019.