Looking for a top usability testing agency in Chicago?

Usability testing helps companies vet if a product is worth investing time and resources in building. It also helps improve existing products by accounting for user feedback and pain points in design and functionality updates.

For example, let's say you're looking at Analytics and notice visitors to your website often visit one page only. You may hypothesize that your navigation is not user friendly. You could design and develop an updated navigation, or you could hold user tests to vet your hypothesis and get suggestions for navigation features your users need.

User testing may seem time consuming up-front, but it ultimately saves time and money later. For expert assistance, consider hiring a usability testing company. Usability testing services define test scenarios, identify test subjects, conduct the tests, and compile feedback for you.

To assist you in your search for a partner, we’ve compiled this list of the top usability testing companies in Chicago. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Chicago Usability Testing Services

  • 1
    $25,000+
    10 - 49 Employees
    Chicago IL

    Fuzzy Math is a Chicago, IL user experience company with around 15 employees. The company, which was founded in 2009, has a user-centered design approach to drawing up interactive applications and devices for enterprise and midmarket businesses. Their clients are primarily in the healthcare industry, as well as consumer products, financial services, education, and others.

    Clients
    Wells Fargo
    TaxAct
    Mayo Clinic
    IBM
    Industries
    Notable Project

    Fuzzy Math partnered with an insurance company to create product and service design, which required reading over 600 pages of brand research. Fuzzy Math's online reports for the insurance company had an open and click-through rate of about 85%.

    "The presentations they’ve developed and that we’ve delivered to our leaders have always been well-received. They designed an online report...that speaks to how well-designed, clear, and useful their work is." - Design Strategist, Large Insurance Company

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  • 2
    $75,000+
    250 - 999 Employees
    Chicago IL

    Codal is a full stack agency located in Chicago, IL. Their 90+-person team works in mobile app development, strategy, e-commerce development, and UX design. Their clients include enterprise companies and startups. Over the years they have worked in consumer products, business services, health, and education.

    Clients
    Pepsi
    Stokkup
    United Airlines
    ShowroomSquared
    Industries
    Notable Project

    Codal worked with a gift-giving company on the UX and UI for their online and mobile platform. The company helps users manage outreach and donations for important family events such as birthdays, anniversaries, or holidays. Codal built a web application that tracked these events in the user’s life. Codal built and integrated wireframes for the app.

    “They have been my partner more than a developer. From early on, they have been focused on providing solutions across the board.” – Founder, Gift Service

  • 3
    $50,000+
    10 - 49 Employees
    Chicago IL

    UX 4SIght is a Chicago-based UX-design agency founded in 2009. Their team of approximately 10 employees mostly services midmarket to enterprise-level clients in the financial, educational, and medical sectors. They specialize in streamlining web and mobile applications for an optimal UX.

    Clients
    Verizon
    Disney
    Seaworld
    University of Chicago
    Industries
    Notable Project

    UX 4Sight designed a website for an OBGYN practice. They delivered mockups before launching into web development. The finished solution led to a 35% increase in the customer's client acquisition. 

    "The new site has a stronger and much more professional brand, which has instilled trust in patients in our services." — Owner, OBGYN Practice

     

  • 4
    $100,000+
    50 - 249 Employees
    Chicago IL

    Table XI is a mobile app and custom software developer based in Chicago, IL. Founded in 2002, they are a team of 50 curious minds that specialize in building websites, mobile applications and custom digital experiences for companies ranging from startups to well-known brands.

    Clients
    Chicago Ideas
    Dickson
    Keiser
    Northwestern University
    Industries
    Notable Project

    Table XI recreated the website of a global events company, building a video player and an iOS app to deliver content, all with no site downtime. After the migration, the app and site functioned seamlessly. The client recommended Table XI for their cost, clarity, and adherence to deadlines.

    “Table XI has been a key component in our growth, and without them, we couldn’t move forward.” – Founder and CEO, International Events App.

  • 5
    $10,000+
    2 - 9 Employees
    Chicago IL

    Mightybytes is a full service creative firm located in Chicago, Ill. With about 10 employees, Mightybytes supports clients by providing UX/UI design, web development, and SEO services. Mightybytes is also a Certified B Corporation, which was very important to the nonprofit client.

    Clients
    DePaul University
    Allstate
    Chicago Community Trust
    YMCA
    Industries
    Notable Project

    Mightybytes built a website for a nonprofit with the goal of educating a local audience about sustainability issues. Once the website was complete, the nonprofit invested in a second phase of development.

    "They are truly one of the best project-managed firms I’ve ever worked with. They are extremely efficient. I would recommend them to anyone looking for a Web development firm." - Director of College Partnerships, Nonprofit

  • 6
    $50,000+
    50 - 249 Employees
    Chicago IL

    Koombea is a digital product development company headquartered in New York with locations in Miami, San Francisco, and Barranquilla, Columbia. Founded in 2007, the company has a current team of around 100, specializing in custom software development, web development, and mobile app development. They primarily serve midmarket businesses in the IT, healthcare, and education industries.

    Clients
    Disney
    WellMatch
    Sendgrid
    OpenEd
    Industries
    Notable Project

    Koombea transitioned a home improvement company's e-commerce website to Shopify Plus. Using Ruby on Rails, the team created an intermediate platform to facilitate the migration between Shopify and the client's back office. Since launching the new site, the client's sales have skyrocketed.

    "We have the most stable e-commerce platform. We had a huge increase of 700% in sales." — CIO, Home Improvement Company

  • 7
    Undisclosed
    250 - 999 Employees
    Chicago IL
    Software development firm SPR was established in 1973. The midsize team specializes in custom software development, enterprise app modernization, cloud consulting & SI, ux/ui design, and more. The company is headquartered in Chicago, Illinois and Milwaukee, Wisconsin.
    Industries
    Notable Project

    A financial services company hired SPR to assist them in managing their backend processing platform.

    "I would definitely recommend them to anyone out there."

  • 8
    $10,000+
    10 - 49 Employees
    Chicago IL

    Founded in 1999, ArtVersion is a web design industry veteran. Headquartered in Chicago with other locations in Portland, OR and San Francisco, CA, ArtVersion's team of 14 provides web design, UI/UX design, graphic design, and branding.

    Clients
    Toyota
    Johnson & Johnson
    Shell
    Qualcomm
    Industries
    Notable Project

    A visual media consultant hired ArtVersion to create a new logo and ended up producing an entire branding campaign, website, and blog. The client has seen positive results from the work, even after the partnership ended.

    "I feel like they’re almost a member of our family. They’ve been great over the years, and I was actually able to work with ArtVersion remotely for the first several years. To me, being able to communicate clearly with a client and understand their style and goals, even when we haven’t sat together face-to-face says a lot." – Founder, Visual Media Consultant

  • 9
    $100,000+
    10 - 49 Employees
    Chicago IL

    Sandstorm Design is a brand strategy and UX agency founded in 1998. Based in Chicago, the team of 31 employees specializes in UX/UI design, web development, and branding. They primarily serve midmarket clients in the consumer products and services, health care, and education industries. 

    Clients
    Crown Holdings
    NOW Foods
    University of Illinois Chicago
    University of Chicago
    Industries
    Notable Project

    Sandstorm Design assisted a health care consultant by building a billing app that allows doctors and billers to work more efficiently. They also help with other projects, such as scheduling and organization efforts. Overall, the client was impressed with the results. 

    "The team is nice and easy to work with." – Director of Marketing, Heath Care Consultant

  • 10
    $50,000+
    10 - 49 Employees
    Chicago IL

    TangoCode, founded in 2015, is a woman-owned custom development company. The company is headquartered in Chicago, with additional offices in Montevideo, Uruguay, and Cuenca, Ecuador. Their team of 41 employees specialize in custom software development, mobile app development, and AI. They work with mid-market and small businesses that are mostly in the advertising & marketing, financial services, and automotive industries. 
     

    Clients
    Barnes & Noble
    Aprimo
    RentPath
    Industries
    Notable Project

    TangoCode did mobile app development for an arts and social impact nonprofit. The client needed a mobile app that would help promote their new initiative to a younger audience. TangoCode developed the app for iOS and Android, and they used TestFlight and Nevercode to test the app. The company has built a relationship with the client, and the client was happy with the app. 

    “Their team created really beautiful designs. They developed an app that is very much on brand, implementing our logos, colors, and patterns into the platform.”— Chief Communications Officer, Arts & Social Impact Nonprofit
     

  • 11
    $10,000+
    50 - 249 Employees
    Chicago IL

    Promet Source is an interactive development firm that based in Chicago with an additional office in the Philippines. Founded in 2003, the team of about 45 employees provides web design and development, e-commerce development, mobile app development and more for larger clients in a variety of industries.

    Clients
    Grinnell College
    REBAC
    Global Post
    USDA
    Industries
    Notable Project

    A taxi service provider hired Promet Source to help create a modern communications system to link taxicabs with iPads for transaction processing operations. The solution facilitated easy and intuitive interactions between drivers and customers. Since the engagement, the client’s business grew 35% in just the first two years.

    "It’s definitely been a collaborative effort. It’s our vision and they made it a reality." — Co-Founder, Taxi Service Provider

  • 12
    $10,000+
    2 - 9 Employees
    Chicago IL

    Sentio Design is a design agency founded in 2019 with fewer than 10 employees. Based in Chicago, they offer UX/UI design and business consulting services for clients that work in the fields of education, financial services, and more.

    Clients
    Participate
    Industries
    Notable Project

    Sentio Design created a product roadmap for an education community platform. The platform had Sentio Design work with their new product leader in constructing the roadmap. The goals of the project were met.

    “She has the fantastic ability to drill down to the root cause through precise questioning, then surfacing back up in a way that’s understandable and actionable.” — CEO, Education Community Platform

  • 13
    $50,000+
    10 - 49 Employees
    La Grange IL

    Centretek is a full-service IT and digital marketing company based in an Ellicott City, Md. They have about 45 employees that have developed websites and mobile apps since 2001. They focus on Drupal development and UX/UI design for the healthcare, non-profit, and education industries.

    Clients
    Inova
    State of Maryland
    Stanley Black &;Decker
    Corvias
    Industries
    Notable Project

    Centretek conducted a comprehensive Drupal website redesign for a collegiate medical center as part of an over $200,000 engagement. Working within brand guidelines, they collaborated on wireframes. They spearheaded the entire frontend build and hosted the backend on Rackspace. Since launching the new platform, conversions have notably increased, yielding more appointment bookings regularly.

    "Centretek really cares about their relationships with their clients. They take accountability seriously, which gives us a great sense of confidence." -Senior Director of Marketing and Communications, University Medical Center

  • 14
    $10,000+
    10 - 49 Employees
    Chicago IL

    Punchkick Interactive is a digital development agency in Chicago that was founded in 2006. It has more than 30 employees and specializes in custom software development, UX/UI design, and mobile app development for enterprise and midmarket clients.

    Clients
    Marriott
    PetSmart
    Home Credit
    Notable Project

    Punchkick Interactive created a website using WordPress for an insurance company. The site was built for mobile, but is as responsive as possible on all devices. The team started with research and consulting, then designed the UX design and performed some initial user testing. The client was very happy with the finished product, citing an increase in leads.

    "The website is a vehicle for driving leads to our doorstep. Also, the efficiencies on the backend save administrators considerable time." –Assistant VP of Marketing, Insurance Company

  • 15
    $75,000+
    10 - 49 Employees
    Chicago IL

    Founded in 2008, Eight Bit Studios is based in Chicago, IL. They work on mobile apps, customer software development, and UX/UI design for clients of all sizes. The team of 35+ employees serves key industries, including education, gaming, and business.

    Clients
    Echo Logistics
    UL
    New Balance
    Trident
    Industries
    Notable Project

    Eight Bit Studios redeveloped a product for an augmented-reality gaming platform. They had to review the platform to learn how as operating and then piece the platform back together. They were able to ensure all code worked properly.

    "They had to learn a lot about our platform in a short amount of time, which they did very capably. And there’s a great vibe emitted by their whole studio. They’re very professional, friendly, and eager to deploy their deep technical knowledge.” – CEO, Augmented Reality Gaming Platform

  • 16
    $25,000+
    10 - 49 Employees
    Chicago IL

    Founded in 2012, Vault Innovation Group is a 10+-person team based in Chicago, IL. Their services include mobile app and web development and UX/UI design. They also offer branding and post product launch services.

    Clients
    GamerzArena
    Flo
    Gig Scout
    HeroKey
    Industries
    Notable Project

    Vault Innovation developed a content management system (CMS) for a globally recognized media company. Their work included building wireframes on the frontend and identifying and adding missing elements to the backend. They built the entire CMS from start to finish.

    “Project management was really sharp. I would hire the project manager for my own team in a second.” – VP of Consumer Marketing, Media Company

  • 17
    $50,000+
    10 - 49 Employees
    Chicago IL

    Based in Chicago and founded in 2009, Vokal is a mobile and digital agency with nearly 50 employees. Their team specializes in web design and development, mobile app development, and digital strategy.  

    Clients
    Whole Foods
    Spot Hero
    Walgreens
    Groupon
    Industries
    Notable Project

    Working with an in-house team, Vokal helped an industrial distributor build a mobile e-commerce platform, developing the application and managing the engineering aspects. The app is responsive and has received positive reviews in the app store. 

    "It was a collaborative process and they became our true partner." —Senior Director of E-Commerce, Industrial Distributor

  • 18
    $100,000+
    10 - 49 Employees
    Chicago IL

    Grand Studio is a digital strategy and product design consultancy headquartered in Chicago. Founded in 2018, they now have about 15 employees who specialize in UX/UI design services. Their clients are typically in the financial services, media, or retail industries. 

    Clients
    Allstate
    American Express
    NBA
    Industries
    Notable Project

    GrandStudio managed the discovery, design, and development of a product suite for a nonprofit subsidiary. Following interviews with internal stakeholders, they developed a design methodology, conducted consumer interviews, and performed user-testing. The deliverables exceeded expectations and established a lasting positive impact on the client's development initiatives. 

    "Our team still remembers them because of their amazing people and communication skills." — Director of Strategy, Nonprofit Subsidiary 

  • 19
    $50,000+
    10 - 49 Employees
    Chicago IL

    Headquartered in Chicago and made up of strategists, designers, and developers, Chromatic is a fully distributed team that supports clients with web challenges. 

    Clients
    Maui Jim
    Imprivata
    American Hospital Association
    Harvard University
    Industries
    Notable Project

    Chromatic rebuilt websites using Drupal for a magazine publishing company. At the clients request, they focused on improving the UX and adding useful custom features. Adhering to  SEO best practice expanded the site's online visibility. Chromatic offered a perfect balance of technical ability and thoughtful accommodation.

    "One of our properties saw a 50% increase in organic traffic from Google and other search engines after being moved to the new platform."–Director of Product Management, Magazine Publishing Company

  • 20
    $10,000+
    10 - 49 Employees
    Chicago IL

    Digital AMMO is a digital product agency headquartered in Chicago. Since 2008, the 4-person team has supplied branding, web design, and UX/UI designs to small and midmarket businesses. 

    Clients
    Zuckerman Investment Group
    Code Platoon
    HM Healthcare Partners
    Notable Project

    Digital AMMO rebuilt a website to provide resources for seniors and disabled people on behalf of a smart home automation research organization. They designed the navigation, implemented SEO, abided by accessibility guidelines, and translated technical research into easy-to-read content. The website exceeded the client's expectations in its design and ability to serve the intended community.

    "Digital AMMO listened intently to our ideas and vision to create content that clearly reflected what we were trying to communicate." – Executive Director, Smart Home Automation Research Collective

  • 21
    $50,000+
    10 - 49 Employees
    Chicago IL

    Symmetri Technology is a web developer based in Northville, Mich. and founded in 2008. Their team of 6 employees who specialize in web development, web design, and UX/UI design for midmarket and enterprise clients in the education, manufacturing, and advertising industries. 

    Clients
    National Geographic
    Kettering University
    The Detroit Zoo
    Industries
    Notable Project

    Symmetri Technology updated the website of a global automotive supplier. They modified the existing Drupal site to include a content management system, which the client wanted in order to make the site easier to navigate and use. The client was impressed with the new site and said that it was bringing in more traffic. 

    “They were always extremely flexible throughout the implementation process. They were absolutely invaluable.” – Manager of Identity & Design, Global Automotive Supplier
     

  • 22
    $1,000+
    2 - 9 Employees
    Crystal Lake IL

    Rival 11 Studio is a design firm founded in 2019 and based in Crystal Lake, Ill. Their team of fewer than 10 specializes in UX/UI, web, and other design services for clients that work in the fields of advertising, business services, and health care.

    Clients
    Usman Group
    Venture-G
    Bottles
    Industries
    Notable Project

    Rival 11 Studio designed a website for a digital consultancy. The consultancy wanted a website that had a focus on its overall aesthetic. The website ended up meeting the standards of the consultancy.

    “If clients are looking for somebody who can provide that level of honesty, work with Rival 11 Studio.” - Principal, Digital Consultancy

  • 23
    $10,000+
    10 - 49 Employees
    Chicago IL

    Kahoots Creative Group is a digital consulting group based in Chicago, Illinois, that was established in 2014. Their team of fewer than 50 employees offers custom software development, UX/UI design, digital strategy, and web development services.

    Clients
    PepsiCo
    Q-Centrix
    Arcadia Data
    BlueData
    Notable Project

    Kahoots Creative Group helped with web development for a credit bureau. Their team developed the UX/UI, conducted usability tests, and offered technical guidance. Their work significantly decreased bugs and errors.

    "From a ticket problem analysis, we had a 30% drop in defects and users calling in about confusing UI, bugs, or technical aspects." – UX Designer, Credit Bureau

  • 24
    $25,000+
    2 - 9 Employees
    Chicago IL

    Futurehaus is a digital product and strategy company based in Chicago. The company, founded in 2010, has a team of less than ten that provides UX/UI design, web development, mobile app development, marketing strategy, and digital strategy services to small and midmarket companies in the business services and consumer products & services, as well as nonprofit organizations and government agencies.

    Clients
    Cleancio
    Year Up
    Exelon
    Jugl
    Industries
    Notable Project

    A trafficking & exploitation nonprofit hired Futurehaus to develop its website. The website is to help educate the general public about commercial sexual exploitation issues, feature profiles of survivors of sexual exploitation, and serve as a vehicle to encourage additional organizations to partner in its advocacy. After the website was launched, Futurehaus was tasked to maintain it. The website recieved good feedback from visitors and attracted a growing number of organizations to join.

    "We were very pleased with both the skill and the compassion they showed in their design and execution of the website." - Founding Co-Chair, Trafficking & Exploitation Nonprofit

  • 25
    $10,000+
    2 - 9 Employees
    Evanston IL
    Chykalophia is an UX agency. Founded in 2011, the team offers ux/ui design, web design, web development, branding, and more. Their small agency is Evanston, Illinois-based.
    Industries
    Notable Project

    Chykalophia designed seven children's books for a school. They were responsible for setting up the template, tone, and design for the entire series to be digitally published on Kindle. 

     "We love working with them and they are now our go-to design team for new projects."

  • 26
    $25,000+
    2 - 9 Employees
    Chicago IL

    Kalapa Design Studio is a studio founded in 2020 in Chicago. With no more than 10 professionals, they provide branding, web design, and UX/UI design solutions for clients in the fields of advertising, business services, and IT.

    Clients
    Apple
    AWS
    Google
    Industries
    Notable Project

    Kalapa Design Studio developed a WordPress website for a private network management business. The business needed customized web pages for their site. Kalapa Design Studio provided exactly what the business needed.

    “I can’t recommend their team enough!” - ole Proprietor, Private Network Management Business

  • 27
    $50,000+
    10 - 49 Employees
    Chicago IL

    Foxbox is a mobile app development company based in Chicago. Founded in 2018, the team of 40 specializes in mobile app development, UX/UI design, and web development. They work with small business and midmarket clients.

    Clients
    Anthem
    Home Chef
    X Co.
    Industries
    Notable Project

    Foxbox worked on React Native mobile development for a meal kit subscription service. They updated the code for an Android and iOS mobile app using React Native. In addition, they also mentored the in-house staff in the technological application to independently maintain the project. The client appreciated the expertise they brought to the project.

    “Their knowledge is extremely deep in a fairly new technology. They have worked well with people, which we valued because of the mentoring aspect.” – CTO, Meal Kit Subscription Service

  • 28
    $1,000+
    10 - 49 Employees
    Rolling Meadows IL

    Located in Rolling Meadows, Illinois, Primedia Digital is a small web design agency. The team focuses on web design, ux/ui design, digital strategy, email marketing, and more.

    Notable Project

    Primedia Digital took over the development and design phases of a compliance agency's WordPress website. They collaborated with the client to integrate specific site functionalities for attorneys and customers.

    "Their agreeable work ethics rewarded us with an exciting, collaborative experience."

  • 29
    $25,000+
    10 - 49 Employees
    Chicago IL

    Conifer Research is a research and design agency that has been offering market research, UX/UI design, and business consulting services to their enterprise and mid-market clients in the consumer products, health care, and hospitality industries since 2001. Their team of 50 employees is based out of their office in Chicago.

    Clients
    McDonalds
    Sonos
    PepsiCo
    Industries
    Notable Project

    Conifer Research recently worked on research and business planning for a sound company. They provided market research management and looked into an expansion initiative for the client. 

    “Their ability to think outside the box and be nimble stood out. They brainstormed and were involved in the work, which allowed them to find creative ways to get at the answers we wanted.” – Former Creative Director, Sound Company

  • 30
    $5,000+
    10 - 49 Employees
    Aurora IL

    Dezining is a digital design and development agency located in Lahore, Pakistan. Founded in 2016, they employ between 10 and 49 industry professionals specializing in innovative UI and UX design, website design and development, and QA testing. They work with a range of businesses in various industries.

    Clients
    Pickle
    TopSpot TV
    GoGrub
    Notable Project

    Dezining developed the frontend and internal software for a moving company. They handled booking and order assignments, truck scheduling, and other internal logistics management features. Dezining delivered aesthetically pleasing work that has brought new customers to their client’s service.

    “I think their ideas were the best part of the collaboration for me. They have a lot of unique and attractive ideas for how to present information, and that was the biggest thing we found lacking in other companies we’ve worked with.” – CEO, Moving Company

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT