What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of May 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

1591

CMC Turkey

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Kağıthane, Türkiye
CMC Turkey is a non-voice bpo/back office services company. They are in Kağıthane, Turkey and have a large team. Their services include non-voice bpo/back office services, HR services, voice services, cloud consulting & SI, and more. The company was founded in 2000.
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1592

EURODESK

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Beograd, Serbia
Based in Beograd, Serbia, EURODESK is a non-voice bpo/back office services company. The midsize agency was founded in 2011. Their services include non-voice bpo/back office services, voice services, and IT managed services.
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1593

Royal Global Services, Inc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Parañaque, Philippines
Royal Global Services, Inc, a large non-voice bpo/back office services company, is in Parañaque, Philippines and , United Arab Emirates. They offer non-voice bpo/back office services, voice services, and transcription and were founded in 1978.
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1594

SELLBYTEL

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Barcelona, Spain
Phone answering service SELLBYTEL was launched in 1988. Their large team is located in Barcelona, Spain and offers voice services, HR services, non-voice bpo/back office services, and business consulting.

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1595

MPC Call Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- New York, NY
MPC Call Centers is a call center. The midsize New York, New York-based agency was launched in 1922. Their services include voice services.

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1596

Park Ridge Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rochester, NY
Call center service Park Ridge Answering Service was founded in 1970. The midsize team offers voice services and non-voice bpo/back office services. The firm is located in Rochester, New York.

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1597

New Connections

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Berkeley, CA
New Connections is a midsize Berkeley, California-based answering service company. The team focuses on voice services and non-voice bpo/back office services.

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1598

The Answer Centre

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Wokingham , United Kingdom
The Answer Centre, a call center company, was established in 2000. Their midsize team is in Wokingham , United Kingdom and Edinburgh, United Kingdom and provides voice services and non-voice bpo/back office services.
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1599

Axafina

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Cheyenne, WY
Axafina is a business consulting company located in Cheyenne, Wyoming. The midsize team focuses on business consulting. The firm was founded in 1998.

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1600

Mass Markets

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Iowa City, IA
In Iowa City, Iowa, Mass Markets is a call center. The company focuses on voice services and non-voice bpo/back office services and is midsize.The company was established in 2003.

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1601

UHealthSolutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Shrewsbury, MA
Non-voice bpo/back office services and answering service UHealthSolutions is based in Shrewsbury, Massachusetts. The company focuses on non-voice bpo/back office services and voice services and is midsize.The company was launched in 2001.
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1602

PCS Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rancho Cucamonga, CA
PCS Call Center is a California, -based answering service. The midsize firm was established in 2010. Their services include voice services.
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1603

PCS Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Ontario, CA
PCS Call Center, a call center company, was launched in 2002. Based in Ontario, California, their midsize team focuses on voice services.
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1604

Adentcom Contact Center & BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Monterrey, Mexico
Adentcom, a call center service, was launched in 2013. Their small team is located in Monterrey, Mexico. Their services include voice services.

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1605

Fly High Virtual Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Chicago, IL
Launched in 2017, Fly High Virtual Services is a small non-voice bpo/back office services company. Their services include non-voice bpo/back office services. The agency is headquartered in Chicago, Illinois.
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1606

Southern Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Albany, GA
Southern Answering Service is a midsize phone answering service based in Albany, Georgia. The team provides voice services.
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1607

D K Business Patron

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- New Delhi, India
D K Business Patron is a non-voice bpo/back office services and answering service. Launched in 2015, the midsize agency is based in New Delhi, India. Their services include non-voice bpo/back office services and voice services.
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1608

Red Oak Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- San Jose, CA
Red Oak Technologies is a human resources agency. Located in San Jose, California, their midsize team provides HR services, business consulting, and voice services. The agency was launched in 1995.
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1609

Ideas Diferentes

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Surquillo, Peru
Answering service Ideas Diferentes is based in Surquillo, Peru. The midsize company was established in 2014. Their services include voice services.
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1610

Transcend - Palestine

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Beit Jala, Palestine, State of
Transcend - Palestine is a call center in Beit Jala, Palestine, State of. Founded in 2011, the midsize team focuses on voice services, custom software development, non-voice bpo/back office services, mobile app development, and more.
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1611

Clienting Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- ABO, Argentina
Clienting Group is a call center. They are in ABO, Argentina and have a midsize team. The agency specializes in voice services, digital strategy, social media marketing, and web design.
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1612

Enhanced Veterans Solutions, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Fairfax, VA
Enhanced Veterans Solutions, Inc. Is a custom software development firm founded in 2007. Their midsize team is based in Fairfax, Virginia and focuses on custom software development, voice services, cybersecurity, IT strategy consulting, and more.
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1613

Telvista

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Farmers Branch, TX
Telvista, a non-voice bpo/back office services company, was founded in 1997. They are in Farmers Branch, Texas and have a large team. Telvista specializes in non-voice bpo/back office services and IT managed services.
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1614

Avantcore Global Solutions Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Gurugram, India
Avantcore Global Solutions Pvt Ltd is a Gurugram, India-based call center company. Launched in 2018, the midsize team specializes in call center services, back office outsourcing, customer service outsourcing, IT managed services, and more.

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1615

Beijing Interactive CRM Technology Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Beijing, China
Beijing Interactive CRM Technology Limited is a large business consulting company established in 2006. Their services include business consulting, HR services, voice services, and non-voice bpo/back office services. The firm is headquartered in Beijing, China.
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1616

Grupo CMC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Bogotá, Colombia
Grupo CMC is a data analytics company. Established in 1993, the large company is based in Bogotá, Colombia. Their services include BI & big data consulting & SI, cybersecurity, IoT development, business consulting, and more.

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1617

People and Telecommunication Services

(0 Reviews)

Not yet reviewed.
- $250,000+
- 50 - 249 employees
- Guadalajara, Mexico
People and Telecommunication Services, a call center, was established in 2018. The midsize Guadalajara, Mexico-based team specializes in voice services, business consulting, and non-voice bpo/back office services.

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1618

Mandit Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Houston, TX
Mandit Solutions is a customer service outsourcing company founded in 2018. Their midsize team is based in Houston, Texas. The agency specializes in customer service outsourcing, market research, call center services, advertising, and more.
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1619

Ver-A-Fast

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Cleveland, OH
Ver-A-Fast is a midsize answering service. Founded in 1976, the company is located in Cleveland, Ohio. Their team specializes in call center services, back office outsourcing, and customer service outsourcing.
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1620

MSV Multicall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- L'viv, Ukraine
MSV Multicall, an answering service, was launched in 2004. In L'viv, Ukraine, their midsize team offers call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.
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