Top 20 Call Center Services in Phoenix

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Top 20 Call Center Services in Phoenix

December 2022

Looking for a top voice service and call center company in Phoenix?

Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.

To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in Phoenix. 

List of the Best Phoenix Voice Services Providers

  • 1
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Phoenix, AZ

    Nexa is a virtual assistant agency based in Phoenix. Founded in 1982, their team of around 440 employees focuses on voice services.

    Clients

    • Whitehardt
    • Skupin Law Group
    • Triple A Plumbing & Jetting
    • Baselayer

    Industries

    Notable Project

    Answer 1 provides legal intake services, virtual receptionists, and lead generation to support local and national campaigns for an attorney advertising agency. The collaboration is ongoing.

    "Every team member keeps to a high standard of productivity without sacrificing service quality."

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  • 2
    • Undisclosed
    • 10 - 49 employees
    • Scottsdale, AZ

    Back Office Betties is a virtual receptionist agency based n Scottsdale, Ariz. Founded in 2014, this company has 13 employees. Services provided by Back Office Betties are focused on voice services and receptionist work for legal firms and small businesses.

    Clients

    • Various Law Firms

    Industries

    Notable Project

    Back Office Betties provides lead qualifying and appointment scheduling services for a legal firm. They’ve created a questionnaire to vet leads and use Acuity Scheduling to manage calendar appointments.

    “Their customer service is what really stands out. It’s high-quality service at a personable price.”

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  • 3
    • Scheduling

      4.8
    • Quality

      4.2
    • Cost

      3.2
    • NPS

      4.1
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Phoenix, AZ

    ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

    Clients

    • FlatFeeLandlord
    • The Spencer Law Firm
    • Kaye Stern Properties

    Industries

    Notable Project

    ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

    "It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

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  • 4
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Tempe, AZ

    Calibrus is a customer management contact center headquartered in Tempe, Ariz. Founded in 2013, they have about 40 employees that have clients in the business services, consumers products, financial service, healthcare, and retail industries. Their solutions include third-party verification, outbound lead generation, and hosted call recording.

    Industries

    Notable Project

    Calibrus provides customer verification services for a mid-market business in Florida to increase their contact with their customers. Their' level of service impressed the client and saves their business around $2,000 monthly on labor and administrative costs.

    "I think their service is of good quality. The calls are well received and there are no complications." — Customer Service, Mid-size Firm

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  • 5
    • Scheduling

      4.7
    • Quality

      4.0
    • Cost

      4.3
    • NPS

      4.2
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Scottsdale, AZ

    4D Global is a medical billing company based in Chennai, India, with an office in Scottsdale, Ariz. Founded in 2015, the agency employs a team of over 50 to provide non-voice BPO/back office services and call center services to clients in the healthcare and medical industries.

    Industries

    Notable Project

    4D Global worked with an IT company to assist in a variety of different projects, from staff augmentation and billing to retirement and health insurance management. With their keen business understanding, they delivered a tailored experience, saving the client about $100,000 per month.

    "Their quality of service is excellent." - IT Director, IT Company

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  • 6
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Scottsdale, AZ

    Call Cici is a live call answering service founded in 2020 in Scottsdale, Ariz. With fewer than 50 employees on board, they specialize in providing voice services mostly to small businesses. 

    Clients

    • Jiffi Maids
    • Tropical Maids

    Notable Project

    Call Cici acted as a virtual receptionist for a house cleaning referral agency, taking on the task of answering calls from 8 a.m. to 8 p.m. After each call, they'd send email notifications to the client. Results have been positive and the client appreciates their openness to changes and adherence to guidelines.

    "...they’ve increased our business and we’ve grown every single month since working with them."  – Owner, House Cleaning Referral Agency

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  • 7
    • $1,000+
    • 50 - 249 employees
    • Scottsdale, AZ

    Launched in 2000, liveops is an answering service company. The firm provides voice services and has a midsize team. The firm is in Scottsdale, Arizona; Atlanta, ; , and , .

    Industries

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  • 8
    • $1,000+
    • 1,000 - 9,999 employees
    • Phoenix, AZ

    Aspect is a non-voice bpo/back office services company launched in 1973. They are headquartered in Phoenix, Arizona and Lombard, Illinois and have a large team. The firm offers non-voice bpo/back office services, voice services, cloud consulting & SI, and IT managed services.

    Industries

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  • 9
    • $10,000+
    • 1,000 - 9,999 employees
    • Phoenix, AZ

    Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services. 

    Clients

    • Canada's Best Managed Companies
    • Green Apple Award Winner

    Industries

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  • 10
    • Undisclosed
    • 250 - 999 employees
    • Mesa, AZ

    Call center service Bloom Insurance Agency was established in 2007. The firm focuses on voice services and has a midsize team. The firm is based in Mesa, Arizona.

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  • 11
    • $1,000+
    • 250 - 999 employees
    • Phoenix, AZ

    Gatestone & Co. Is a telephone answering service. Their midsize team is based in Toronto, Canada; Phoenix, Arizona; Quezon City, Philippines and Scarborough, Canada and focuses on voice services. The firm was launched in 1978.

    Industries

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  • 12
    • Undisclosed
    • 1,000 - 9,999 employees
    • Phoenix, AZ

    Imagenet LLC is a Tampa, Florida-based non-voice bpo/back office services and phone answering service. They offer non-voice bpo/back office services and voice services and were established in 2000.

    Industries

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  • 13

    Worked with By Appointment Only (BAO Inc.)?

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    • $5,000+
    • 250 - 999 employees
    • Mesa, AZ

    By Appointment Only is a call center headquartered in Chelmsford, Massachusetts; Norwood, Massachusetts; Mesa, Arizona and Manchester, New Hampshire. The midsize team focuses on voice services. The firm was launched in 1997.

    Clients

    • Comcast Business
    • ServiceNow
    • RingCentral
    • Amazon

    Industries

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  • 14

    Worked with Intelligent Technical Solutions?

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    • $1,000+
    • 50 - 249 employees
    • Phoenix, AZ

    Established in 2003, Intelligent Technical Solutions is an IT managed services company. Their midsize team is in Las Vegas, Nevada; Phoenix, Arizona; Pasadena, California and Chicago, Illinois. Their services include IT managed services, cloud consulting & SI, cybersecurity, voice services, and more.

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  • 15
    • $1,000+
    • 2 - 9 employees
    • Phoenix, AZ

    Headquartered in Phoenix, Arizona, PHOENIXTSI is an IT managed services company. Established in 2001, the small team provides IT managed services, voice services, cybersecurity, IT strategy consulting, and more.

    Industries

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  • 16
    • Undisclosed
    • 50 - 249 employees
    • Peoria, AZ
    Gabtech Global LLC is a customer service outsourcing company. Founded in 2009, the midsize agency is in Peoria, Arizona. Their team focuses on customer service outsourcing, HR services, call center services, IT staff augmentation, and more.

    Notable Project

    Gabtech Global LLC provides recruitment and bookkeeping services for a home care agency. They are responsible for job posting, interview and training, and managing the client's transactions via QuickBooks.

    "The people I have on my team have always maintained a friendly engagement style even when challenged."

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  • 17
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • Phoenix, AZ

    B2B is a Phoenix-based B2B service firm. They were founded in 2016 and their team has fewer than 10 employees. They provide clients voice services, event marketing, and direct marketing. They primarily work with enterprise and midmarket companies in the business services, IT, and financial services sectors.

    Clients

    • delivery.com
    • SAP
    • Kronos
    • MobileLogix

    Industries

    Notable Project

    A freight company hired B2B Only to help them generate leads for their sales team. They developed a relationship with the client where they would pick an industry and B2B Only would generate leads for that target market. The client was able to acquire several new customers using the leads.

    "We’re happy with the quality of their leads and plan to work with them on another campaign very soon." — Marketing Director, Freight Company

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  • 18
    • Undisclosed
    • 50 - 249 employees
    • Mesa, AZ

    Midsize call center service Client Focus LLC, is located in Mesa, Arizona. Founded in 2003, the team specializes in voice services.

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  • 19
    • $1,000+
    • 50 - 249 employees
    • Phoenix, AZ
    Sales outsourcing company ESA Fabrication was founded in 2015. The company offers sales outsourcing and has a midsize team. The company is based in Phoenix, Arizona and Phoenix, Arizona.
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  • 20
    • Undisclosed
    • 2 - 9 employees
    • Scottsdale, AZ

    EQOD is a small Scottsdale, Arizona-based human resources company. Their services include HR services, graphic design, non-voice bpo/back office services, voice services, and more.

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  • 21

    Worked with Mesa Mountains Bookkeeping LLC?

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    • Undisclosed
    • 2 - 9 employees
    • Mesa, AZ

    Mesa Mountains Bookkeeping LLC is an accounting company founded in 2002. Their small team is located in Mesa, Arizona. Their services include accounting, voice services, and finance & accounting outsourcing (FAO).

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  • 22
    • Undisclosed
    • 50 - 249 employees
    • Tempe, AZ

    Triton Technologies, an answering service, is located in Mansfield, Massachusetts and Tempe, Arizona. The midsize firm was established in 2001. Their services include voice services.

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  • 23
    • Undisclosed
    • 10 - 49 employees
    • Gilbert, AZ

    Platinum IP, LLC is a telephone answering service. They are in Gilbert, Arizona and have a small team. Their team specializes in voice services, HR services, custom software development, and graphic design.

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  • 24
    • Undisclosed
    • 50 - 249 employees
    • New River, AZ

    Red House Medical Billing is a midsize back office outsourcing company based in Wixom, Michigan; Southfield, Michigan; Westford, Massachusetts and New River, Arizona. The team provides back office outsourcing, call center services, and accounting.

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  • 25

    Worked with Metro Accounting and Professional Services, LLC?

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    • Undisclosed
    • 2 - 9 employees
    • Goodyear, AZ
    Accounting company Metro Accounting and Professional Services, LLC is in Goodyear, Arizona. They offer accounting, business consulting, graphic design, call center services, and more and were launched in 2015.
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