Top 30 Business Processes Outsourcing (BPO) Companies in Phoenix

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Top 30 Business Processes Outsourcing (BPO) Companies in Phoenix

February 2023

Looking for a top business process outsourcing company in Phoenix?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

List of the Best Phoenix BPO Services

  • 1
    • Scheduling

      1.1
    • Quality

      4.2
    • Cost

      0.7
    • NPS

      4.1
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Phoenix, AZ

    ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

    Clients

    • FlatFeeLandlord
    • The Spencer Law Firm
    • Kaye Stern Properties

    Industries

    Notable Project

    ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

    "It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

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  • 2
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Phoenix, AZ

    Nexa is a virtual assistant agency based in Phoenix. Founded in 1982, their team of around 440 employees focuses on voice services.

    Clients

    • Whitehardt
    • Skupin Law Group
    • Triple A Plumbing & Jetting
    • Baselayer

    Industries

    Notable Project

    Answer 1 provides legal intake services, virtual receptionists, and lead generation to support local and national campaigns for an attorney advertising agency. The collaboration is ongoing.

    "Every team member keeps to a high standard of productivity without sacrificing service quality."

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  • 3
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Tempe, AZ

    Calibrus is a customer management contact center headquartered in Tempe, Ariz. Founded in 2013, they have about 40 employees that have clients in the business services, consumers products, financial service, healthcare, and retail industries. Their solutions include third-party verification, outbound lead generation, and hosted call recording.

    Industries

    Notable Project

    Calibrus provides customer verification services for a mid-market business in Florida to increase their contact with their customers. Their' level of service impressed the client and saves their business around $2,000 monthly on labor and administrative costs.

    "I think their service is of good quality. The calls are well received and there are no complications." — Customer Service, Mid-size Firm

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  • 4
    • Undisclosed
    • 10 - 49 employees
    • Scottsdale, AZ

    Back Office Betties is a virtual receptionist agency based n Scottsdale, Ariz. Founded in 2014, this company has 13 employees. Services provided by Back Office Betties are focused on voice services and receptionist work for legal firms and small businesses.

    Clients

    • Various Law Firms

    Industries

    Notable Project

    Back Office Betties provides lead qualifying and appointment scheduling services for a legal firm. They’ve created a questionnaire to vet leads and use Acuity Scheduling to manage calendar appointments.

    “Their customer service is what really stands out. It’s high-quality service at a personable price.”

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  • 5
    • $1,000+
    • 50 - 249 employees
    • Scottsdale, AZ
    Launched in 2000, liveops is an answering service company. The firm provides voice services and has a midsize team. The firm is in Scottsdale, Arizona; Atlanta, ; , and , .

    Industries

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  • 6
    • $1,000+
    • 1,000 - 9,999 employees
    • Phoenix, AZ
    Aspect is a non-voice bpo/back office services company launched in 1973. They are headquartered in Phoenix, Arizona and Lombard, Illinois and have a large team. The firm offers non-voice bpo/back office services, voice services, cloud consulting & SI, and IT managed services.

    Industries

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  • 7
    • $1,000+
    • 250 - 999 employees
    • Phoenix, AZ
    Gatestone & Co. Is a telephone answering service. Their midsize team is based in Toronto, Canada; Phoenix, Arizona; Quezon City, Philippines and Scarborough, Canada and focuses on voice services. The firm was launched in 1978.

    Industries

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  • 8
    • Undisclosed
    • 1,000 - 9,999 employees
    • Phoenix, AZ
    Imagenet LLC is a Tampa, Florida-based non-voice bpo/back office services and phone answering service. They offer non-voice bpo/back office services and voice services and were established in 2000.

    Industries

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  • 9
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Scottsdale, AZ

    Call Cici is a live call answering service founded in 2020 in Scottsdale, Ariz. With fewer than 50 employees on board, they specialize in providing voice services mostly to small businesses. 

    Clients

    • Jiffi Maids
    • Tropical Maids

    Notable Project

    Call Cici acted as a virtual receptionist for a house cleaning referral agency, taking on the task of answering calls from 8 a.m. to 8 p.m. After each call, they'd send email notifications to the client. Results have been positive and the client appreciates their openness to changes and adherence to guidelines.

    "...they’ve increased our business and we’ve grown every single month since working with them."  – Owner, House Cleaning Referral Agency

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  • 10
    • Undisclosed
    • 250 - 999 employees
    • Mesa, AZ
    Call center service Bloom Insurance Agency was established in 2007. The firm focuses on voice services and has a midsize team. The firm is based in Mesa, Arizona.
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  • 11
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.6
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Scottsdale, AZ

    Intelemark is an appointment setting and B2B lead generation company based in Scottsdale, Ariz. The company, founded in 1999, has more than 25 employees who provide voice and other marketing services to various companies.

    Clients

    • Dow Jones
    • FedEx
    • Amazon
    • Pfizer

    Industries

    Notable Project

    Intelemark provided call center support for a healthcare company’s lead generation efforts. They provided reps to perform outreach and gear their efforts toward demographics. 

    "Their ability to understand the objectives and metrics of our program was most impressive."

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  • 12

    Worked with By Appointment Only (BAO Inc.)?

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    • $5,000+
    • 250 - 999 employees
    • Mesa, AZ
    By Appointment Only is a call center headquartered in Chelmsford, Massachusetts; Norwood, Massachusetts; Mesa, Arizona and Manchester, New Hampshire. The midsize team focuses on voice services. The firm was launched in 1997.

    Clients

    • Comcast Business
    • ServiceNow
    • RingCentral
    • Amazon

    Industries

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  • 13
    • Undisclosed
    • 50 - 249 employees
    • Peoria, AZ
    Gabtech Global LLC is a customer service outsourcing company. Founded in 2009, the midsize agency is in Peoria, Arizona. Their team focuses on customer service outsourcing, HR services, call center services, IT staff augmentation, and more.

    Notable Project

    Gabtech Global LLC provides recruitment and bookkeeping services for a home care agency. They are responsible for job posting, interview and training, and managing the client's transactions via QuickBooks.

    "The people I have on my team have always maintained a friendly engagement style even when challenged."

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  • 14

    Worked with Intelligent Technical Solutions?

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    • $1,000+
    • 50 - 249 employees
    • Phoenix, AZ
    Established in 2003, Intelligent Technical Solutions is an IT managed services company. Their midsize team is in Las Vegas, Nevada; Phoenix, Arizona; Pasadena, California and Chicago, Illinois. Their services include IT managed services, cloud consulting & SI, cybersecurity, voice services, and more.
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  • 15
    • Undisclosed
    • 50 - 249 employees
    • Mesa, AZ

    TRI is an ERP consulting and SI company. Their midsize team is headquartered in Mesa, Arizona and Sao Paulo, Brazil. The company specializes in ERP consulting and SI, IT staff augmentation, business consulting, and back office outsourcing.

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  • 16
    • $1,000+
    • 2 - 9 employees
    • Phoenix, AZ
    Headquartered in Phoenix, Arizona, PHOENIXTSI is an IT managed services company. Established in 2001, the small team provides IT managed services, voice services, cybersecurity, IT strategy consulting, and more.

    Industries

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  • 17
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • Phoenix, AZ

    B2B is a Phoenix-based B2B service firm. They were founded in 2016 and their team has fewer than 10 employees. They provide clients voice services, event marketing, and direct marketing. They primarily work with enterprise and midmarket companies in the business services, IT, and financial services sectors.

    Clients

    • delivery.com
    • SAP
    • Kronos
    • MobileLogix

    Industries

    Notable Project

    A freight company hired B2B Only to help them generate leads for their sales team. They developed a relationship with the client where they would pick an industry and B2B Only would generate leads for that target market. The client was able to acquire several new customers using the leads.

    "We’re happy with the quality of their leads and plan to work with them on another campaign very soon." — Marketing Director, Freight Company

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  • 18
    • Undisclosed
    • 50 - 249 employees
    • Mesa, AZ
    Midsize call center service Client Focus LLC, is located in Mesa, Arizona. Founded in 2003, the team specializes in voice services.
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  • 19
    • $1,000+
    • Freelancer employees
    • Phoenix, AZ

    Sara Arnold Copywriting and Creative is headquartered in Phoenix. As a freelancer, she provides advertising, branding, and other digital marketing services to enterprise, midmarket, and small businesses.

    Clients

    • Arizona Office of Tourism
    • Visit Phoenix
    • Leslie's Pool Supplies
    • PetSmart Charities

    Industries

    Notable Project

    Sara Arnold Copywriting and Creative develops content highlighting client case studies for a premium website development service. They also develop internal communications including video scripts. Their work has been well-received.

    "It surprised even me how many comments I’ve gotten from clients." –President, Premium Website Development Service

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  • 20
    • $1,000+
    • 50 - 249 employees
    • Phoenix, AZ
    Sales outsourcing company ESA Fabrication was founded in 2015. The company offers sales outsourcing and has a midsize team. The company is based in Phoenix, Arizona and Phoenix, Arizona.
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  • 21

    Worked with Nation-Wide Medical Billing & Coding Services?

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    • $1,000+
    • 250 - 999 employees
    • Phoenix, AZ
    Non-voice bpo/back office services company Nation-Wide Medical Billing & Coding Services is located in Phoenix, Arizona. The midsize team specializes in non-voice bpo/back office services. The agency was established in 1999.

    Industries

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  • 22
    • $1,000+
    • 50 - 249 employees
    • Phoenix, AZ
    Non-voice bpo/back office services company Pro Back Office was established in 2012. The company offers non-voice bpo/back office services, HR services, and finance & accounting outsourcing (FAO) and has a midsize team.
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  • 23
    • Undisclosed
    • 50 - 249 employees
    • Mesa, AZ
    MIRACORP, Inc. Is an IT managed services company launched in 1999. Based in Mesa, Arizona, their midsize team focuses on IT managed services, accounting, non-voice bpo/back office services, and application management & support.
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  • 24

    Worked with Griffin Technology Support Services Inc?

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    • Undisclosed
    • 2 - 9 employees
    • Fountain Hills, AZ
    Griffin Technology Support Services Inc is a small non-voice bpo/back office services and public relations company launched in 2016. Their services include non-voice bpo/back office services and public relations. The company is headquartered in Fountain Hills, Arizona.
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  • 25
    • Undisclosed
    • 2 - 9 employees
    • Scottsdale, AZ
    EQOD is a small Scottsdale, Arizona-based human resources company. Their services include HR services, graphic design, non-voice bpo/back office services, voice services, and more.
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  • 26

    Worked with Mesa Mountains Bookkeeping LLC?

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    • Undisclosed
    • 2 - 9 employees
    • Mesa, AZ
    Mesa Mountains Bookkeeping LLC is an accounting company founded in 2002. Their small team is located in Mesa, Arizona. Their services include accounting, voice services, and finance & accounting outsourcing (FAO).
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  • 27
    • Undisclosed
    • 50 - 249 employees
    • Tempe, AZ
    Triton Technologies, an answering service, is located in Mansfield, Massachusetts and Tempe, Arizona. The midsize firm was established in 2001. Their services include voice services.
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  • 28
    • Undisclosed
    • 50 - 249 employees
    • New River, AZ
    Red House Medical Billing is a midsize back office outsourcing company based in Wixom, Michigan; Southfield, Michigan; Westford, Massachusetts and New River, Arizona. The team provides back office outsourcing, call center services, and accounting.
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  • 29
    • Undisclosed
    • 10 - 49 employees
    • Gilbert, AZ
    Platinum IP, LLC is a telephone answering service. They are in Gilbert, Arizona and have a small team. Their team specializes in voice services, HR services, custom software development, and graphic design.
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  • 30

    Worked with Metro Accounting and Professional Services, LLC?

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    • Undisclosed
    • 2 - 9 employees
    • Goodyear, AZ
    Accounting company Metro Accounting and Professional Services, LLC is in Goodyear, Arizona. They offer accounting, business consulting, graphic design, call center services, and more and were launched in 2015.
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