Top 20 Business Processes Outsourcing (BPO) Companies in Phoenix

4D Global worked with an IT company to assist in a variety of different projects, from staff augmentation and billing to retirement and health insurance management. With their keen business understanding, they delivered a tailored experience, saving the client about $100,000 per month.

"Their quality of service is excellent." - IT Director, IT Company

Nexa provided virtual assistant services for an advertising agency. The team processed incoming calls for both local and national campaigns. They were responsible for intake services and lead generation as well. 

"They are competent, confident, and compassionate for each call." – CFO, Advertising Agency

ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

A hospital consulting firm hired Intelemark to connect the firm with decision-makers within hospitals to let them know about the firm's new services link that could help cut hospital supply chain costs. This involved cold outreach and scheduling services and mailing of collateral materials. Through this engagement, Intelemark has generated millions for the firm through lead and appointment generation. 

"The vast majority of the time, we’re able to move forward with the leads they found." - VP of Business Development, Hospital Consultancy Firm

 

Back Office Betties provides ongoing call center services for a law firm. They take messages from callers, as well as conducting warm transfers, providing information to prospective clients, and scheduling follow-up calls. The law firm has continued working with Back Office Betties for several years due to the quality of their work.

"Back Office Betties is the face of my company: they’re the first people that a new client talks to. People think their team is a receptionist in my office. I’ve never had an issue where someone didn’t end up hiring me because of their communication with the Back Office Betties team." - Attorney, Law Firm

Calibrus provides customer verification services for a mid-market business in Florida to increase their contact with their customers. Their' level of service impressed the client and saves their business around $2,000 monthly on labor and administrative costs.

"I think their service is of good quality. The calls are well received and there are no complications." — Customer Service, Mid-size Firm

Call Cici acted as a virtual receptionist for a house cleaning referral agency, taking on the task of answering calls from 8 a.m. to 8 p.m. After each call, they'd send email notifications to the client. Results have been positive and the client appreciates their openness to changes and adherence to guidelines.

"...they’ve increased our business and we’ve grown every single month since working with them."  – Owner, House Cleaning Referral Agency

A freight company hired B2B Only to help them generate leads for their sales team. They developed a relationship with the client where they would pick an industry and B2B Only would generate leads for that target market. The client was able to acquire several new customers using the leads.

"We’re happy with the quality of their leads and plan to work with them on another campaign very soon." — Marketing Director, Freight Company

Sara Arnold Copywriting and Creative develops content highlighting client case studies for a premium website development service. They also develop internal communications including video scripts. Their work has been well-received.

"It surprised even me how many comments I’ve gotten from clients." –President, Premium Website Development Service