Top 70 Business Processes Outsourcing (BPO) Companies in Miami

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Top 70 Business Processes Outsourcing (BPO) Companies in Miami

March 2023

Looking for a top business process outsourcing company in Miami?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

List of the Best Miami BPO Services

  • 1
    • Scheduling

      4.7
    • Quality

      4.7
    • Cost

      4.4
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Miami Beach, FL

    Uassist.ME is a virtual assistance services firm founded in 2009. Based in El Salvador, the team of over 150 employees specializes in non-voice BPO/back office services, voice services, and HR services.

    Clients

    • Facebook
    • Twitter
    • Uber
    • Instagram

    Notable Project

    Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads. 

    "Together, we built a sustainable and efficient lead management process."

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  • 2
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10,000+ employees
    • Miami, FL

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    TDCX employs 17,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

    Industries

    Notable Project

    TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email.

    "I really enjoy their collaborative approach, and our working relationship really feels like a partnership."

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  • 3
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • North Miami Beach, FL

    CloudTask is a phone answering service established in 2014. Headquartered in North Miami Beach, Florida and Medellín, Colombia, their midsize team specializes in voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), transcription, and more.

    Industries

    Notable Project

    CloudTask helps an outsourced sales provider hire a representative for cold calling and lead generation. They've provided a list of possible hires and guidelines. They also manage the representative's payroll. 

    "They had a system for me and the knowledge to guide me when making such an essential hire."

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  • 4
    • Undisclosed
    • 10,000+ employees
    • Miami, FL

    Webhelp, a call center company, is located in Rīga, Latvia. The small firm was founded in 2000. Their team offers voice services and non-voice bpo/back office services.

    Industries

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  • 5
    • $5,000+
    • 10 - 49 employees
    • Miami, FL

    Located in Miami, Florida and Managua, Nicaragua, ALPHA BPO LLC is a customer service outsourcing company. The small team specializes in customer service outsourcing, call center services, IT managed services, web development, and more. The firm was founded in 2019.

    Industries

    Notable Project

    A telecommunications firm engaged with ALPHA BPO LLC for their outsourced customer and tech support services. The team handles the company's daily operations to troubleshoot user issues requests.

    "I share my ideas with the team and they come up with great solutions to implement into a project."

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  • 6
    • $5,000+
    • 1,000 - 9,999 employees
    • Miami, FL
    CareCloud is a large back office outsourcing company located in Franklin Township, New Jersey; Rawalpindi, Pakistan; Bagh, Pakistan and Miami, Florida. Established in 1999, the team offers back office outsourcing.

    Industries

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  • 7
    • Scheduling

      0.0
    • Quality

      3.5
    • Cost

      0.0
    • NPS

      4.0
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    • Undisclosed
    • 2 - 9 employees
    • Coral Gables, FL

    Founded in 1975, Sunshine Communication Services is an answering service based in Coral Gables, Fla. Their team of about 10 specializes in voice and BPO services. 

    Clients

    • Mayo Clinic
    • University of Miami
    • Jacksonville Orthopaedic Institute

    Notable Project

    A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

    "The benefits, however, are that all calls are answered." —Small Company

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  • 8
    • Scheduling

      5.0
    • Quality

      4.3
    • Cost

      4.3
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 50 - 249 employees
    • Miami, FL
    Based in Barcelona, Spain, S2M-group is a sales outsourcing company. The midsize team specializes in sales outsourcing, marketing strategy, and other marketing and was established in 2009.

    Clients

    • Tata Communications
    • Blue Yonder
    • Snowflake
    • Quadient

    Industries

    Notable Project

    S2M-group manages the email marketing strategy for a data marketing company. S2M-group searches for prospects on LinkedIn and contacts them using an outreach script they’ve created.

    “I’m most impressed with S2M-group’s understanding of our product and unique selling point.”

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  • 9
    • $1,000+
    • 50 - 249 employees
    • Miami, FL
    Better Support is a non-voice bpo/back office services company. The midsize Miami, Florida-based team specializes in non-voice bpo/back office services and voice services. The company was launched in 2021.

    Industries

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  • 10
    • $1,000+
    • 1,000 - 9,999 employees
    • Hollywood, FL

    Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.

    Clients

    • Amazon
    • Aavgo
    • TheDreamzTeam
    • Managed IT Solutions

    Industries

    Notable Project

    Remote CoWorker provides outsourcing services for a financial services company. They have searched for qualified candidates to build, update, and promote websites and rewrite content.

    "Their technical skill level and communication are excellent."

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  • 11
    • Undisclosed
    • 1,000 - 9,999 employees
    • Miami, FL
    Large non-voice bpo/back office services company Medusind, is located in Miami, Florida. Launched in 2002, the team provides non-voice bpo/back office services, voice services, business consulting, other IT consulting and SI, and more.
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  • 12
    • $1,000+
    • 10 - 49 employees
    • Doral, FL

    IT managed services company Integral Computer Consultants was launched in 2001. Their small team is headquartered in Boston, Massachusetts and Doral, Florida and specializes in IT managed services, IT strategy consulting, cloud consulting & SI, cybersecurity, and more.

    Industries

    Notable Project

    In an attempt to optimize their spending, a volleyball company hired Integral Computer Consultants & IT Support For Businesses to outsource their software and internet setups.

    "Our headaches have been removed because our new coaches now have multiple technicians on-call at any time."

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  • 13
    • Undisclosed
    • 10 - 49 employees
    • Miami, FL

    Business Rocket is a Edmonton, Canada-based branding agency. Launched in 2014, the small team focuses on branding, social media marketing, email marketing, web design, and more.

    Notable Project

    Business Rocket has helped a perfume business develop their website from the ground up. Currently, the team is managing the client’s Instagram, Twitter, and TikTok accounts. 

    "They're doing a really good job so far."

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  • 14

    Worked with Inktel Contact Center Solutions?

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    • $1,000+
    • 250 - 999 employees
    • Miami Lakes, FL
    Based in Miami Lakes, Florida and Glendale Heights, Illinois, Inktel Contact Center Solutions is a midsize call center service. Launched in 1997, the team provides voice services, non-voice bpo/back office services, e-commerce development, graphic design, and more.
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  • 15
    • $1,000+
    • 10 - 49 employees
    • Miami, FL
    Meetingjump, LLC is a small sales outsourcing company founded in 2017. Their services include sales outsourcing, call center services, email marketing, and advertising. The agency is located in Miami, Florida.
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  • 16
    • $1,000+
    • 50 - 249 employees
    • Miami, FL
    AU Telecom LLC is a midsize phone answering service. Launched in 2011, the team offers call center services. The agency is based in Sheridan, Wyoming.

    Industries

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  • 17
    • Scheduling

      4.3
    • Quality

      4.7
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 250 - 999 employees
    • Miramar, FL

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

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  • 18
    • $1,000+
    • 2 - 9 employees
    • Aventura, FL
    Joon Joon Answers, a small call center service, is located in New York, New York and Aventura, Florida. Launched in 2000, the team offers voice services, digital strategy, and business consulting.

    Industries

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  • 19
    • $1,000+
    • 10 - 49 employees
    • Miami, FL
    MYVA360 is a small non-voice bpo/back office services company. The Miami, Florida-based company was launched in 2019. Their team offers non-voice bpo/back office services, accounting, finance & accounting outsourcing (FAO), other digital marketing, and more.

    Industries

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  • 20
    • $1,000+
    • 10 - 49 employees
    • West Miami, FL
    Abridge IT Firm, a small sales outsourcing company, is in Dhaka, Bangladesh and West Miami, Florida. Launched in 2018, the team provides sales outsourcing, web design, social media marketing, email marketing, and more.
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  • 21
    • Undisclosed
    • 10 - 49 employees
    • Miami, FL
    Founded in 2019, AgentStory is a marketing strategy company. They are in Miami, Florida and have a small team. Their services include marketing strategy and sales outsourcing.
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  • 22
    • Scheduling

      4.2
    • Quality

      4.8
    • Cost

      4.3
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $50,000+
    • 250 - 999 employees
    • Plantation, FL

    Founded in 1997, Auxis is a nearshoring company that offers managed IT services, accounting, business consulting, and BPO. They have offices in Fort Lauderdale, Fla. and Costa Rica.   

    Clients

    • Pepsico
    • Revlon
    • Target
    • Pandora

    Industries

    Notable Project

    Auxis provides manages IT services for a worldwide nonprofit organization. They offer offsite support, monitoring IT infrastructure, networks, and data centers, which are based on Azure Cloud.

    “They follow through, assess issues, and adjust based on those issues.”

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  • 23

    Worked with Professional Reimbursement Managers - PRM Billing?

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    • $1,000+
    • 50 - 249 employees
    • Pembroke Pines, FL
    Professional Reimbursement Managers - PRM Billing is a non-voice bpo/back office services company. The midsize Pembroke Pines, Florida-based firm was founded in 1995. Their team specializes in non-voice bpo/back office services and business consulting.

    Industries

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  • 24
    • $1,000+
    • 10 - 49 employees
    • Hialeah, FL
    Headquartered in Hialeah, Florida, SMAART Company is a accounting company. They offer accounting, tax law, financial advising & planning, business consulting, and more and were founded in 2018.
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  • 25
    • Undisclosed
    • 50 - 249 employees
    • Margate, FL

    Based out of Margate, Florida, Answering Service Care offers voice services to small businesses. This includes answering a variety of phone call inquiries from stakeholders. The telecommunications vendor has fewer than 50 employees serving industries spanning from real estate to legal and medical. The company was founded in 1974.

    Industries

    Notable Project

    Answering Service Care helps a roofing company take calls from their clients whenever they can’t. They ask appropriate questions and collect the customers’ information for the client to make a proper follow-up.

    “Their service is not generic; they request and capture the information we need.”

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  • 26
    • $1,000+
    • 10 - 49 employees
    • Miami, FL

    Anex Office is a call center. Their small team is headquartered in Miami, Florida. Their team provides voice services.

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  • 27
    • Undisclosed
    • 10 - 49 employees
    • Miami, FL
    Archive America, a document digitization & management company, was launched in 1994. Located in Miami, Florida, their small team focuses on document digitization & management and ECM consulting and SI.
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  • 28
    • $10,000+
    • 2 - 9 employees
    • Miami, FL
    Focus Group is a digital strategy company founded in 2015. Their small team is headquartered in Miami, Florida. Their services include digital strategy, advertising, social media marketing, content marketing, and more.
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  • 29
    • $1,000+
    • 2 - 9 employees
    • Miami, FL
    A Live Answer is a phone answering service. Founded in 2008, the small firm is located in Miami, Florida. Their services include voice services.
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  • 30
    • $1,000+
    • 2 - 9 employees
    • Coral Gables, FL

    Responsive Call Center is a phone answering service. The small Coral Gables, Florida-based company was launched in 2012. Their team offers voice services and non-voice bpo/back office services.

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