FTalent

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Launched in 2021, FTalent is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing, Call Center Services, Back Office Outsourcing, and Sales Outsourcing. The company is based in Miami, Florida; Montréal, Canada and Ciudad de México, Mexico.

Client Insights

Industry Expertise

Financial services

20%

eCommerce

20%

Automotive

10%

Consumer products & services

10%

Insurance

10%

Real estate

10%

Retail

10%

Telecommunications

10%

Client Size Distribution

Small Business (<$10M) 75%

Midmarket ($10M - $1B) 25%

Common Project Size

<$10K 2 projects

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
2 Reviews

FastTalent was hired by TrendTech Solutions, an insurance company, to provide customer service outsourcing. The insurance company found FastTalent through an online search and chose them over other providers due to their reasonable pricing, good value for cost, and alignment with the company's values. FastTalent assigned 2-5 employees to this project, with the scope of work involving the provision of a complete solution for hiring remote customer service agents in Mexico. This included sourcing and screening candidates, onboarding, and ensuring compliance with local labor laws. The key deliverables were highly qualified customer service agents, legal documentation, and cost savings. FastTalent's solution not only helped TrendTech Solutions maintain high service standards but also facilitated significant cost reductions.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0