Top 20 Phone Answering Services in Miami

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Top 20 Phone Answering Services in Miami

December 2022

Looking for a top answering service in Miami?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging. 

List of the Best Miami Answering Services

  • 1
    • Scheduling

      4.7
    • Quality

      4.7
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Miami Beach, FL

    Uassist.ME is a virtual assistance services firm founded in 2009. Based in El Salvador, the team of over 150 employees specializes in non-voice BPO/back office services, voice services, and HR services.

    Clients

    • Facebook
    • Twitter
    • Uber
    • Instagram

    Notable Project

    Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads. 

    "Together, we built a sustainable and efficient lead management process."

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  • 2
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10,000+ employees
    • Miami, FL

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    TDCX employs 17,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

    Industries

    Notable Project

    TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads. 

    “TDCX delivers what they promise and exceeds results, even with difficult constraints.”

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  • 3
    • Scheduling

      0.0
    • Quality

      4.0
    • Cost

      0.0
    • NPS

      4.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 2 - 9 employees
    • Coral Gables, FL

    Founded in 1975, Sunshine Communication Services is an answering service based in Coral Gables, Fla. Their team of about 10 specializes in voice and BPO services. 

    Clients

    • Mayo Clinic
    • University of Miami
    • Jacksonville Orthopaedic Institute

    Notable Project

    A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

    "The benefits, however, are that all calls are answered." —Small Company

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  • 4
    • Undisclosed
    • 10,000+ employees
    • Miami, FL

    Webhelp, a call center company, is located in Rīga, Latvia. The small firm was founded in 2000. Their team offers voice services and non-voice bpo/back office services.

    Industries

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  • 5
    • $1,000+
    • 1,000 - 9,999 employees
    • Hollywood, FL

    Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.

    Clients

    • Amazon
    • Aavgo
    • TheDreamzTeam
    • Managed IT Solutions

    Industries

    Notable Project

    Remote CoWorker provides customer support services to an online retail firm. They assist the client in managing their support tickets, replying to complex queries, and handling online catalog updates.

    "The first team member I brought on has a huge range of customer service experience."

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  • 6
    • $1,000+
    • 10 - 49 employees
    • Miami, FL

    Anex Office is a call center. Their small team is headquartered in Miami, Florida. Their team provides voice services.

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  • 7

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    • $1,000+
    • 250 - 999 employees
    • Miami Lakes, FL

    Based in Miami Lakes, Florida and Glendale Heights, Illinois, Inktel Contact Center Solutions is a midsize call center service. Launched in 1997, the team provides voice services, non-voice bpo/back office services, e-commerce development, graphic design, and more.

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  • 8
    • $1,000+
    • 2 - 9 employees
    • Aventura, FL

    Joon Joon Answers, a small call center service, is located in New York, New York and Aventura, Florida. Launched in 2000, the team offers voice services, digital strategy, and business consulting.

    Industries

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  • 9
    • $1,000+
    • 50 - 249 employees
    • Miami, FL
    AU Telecom LLC is a midsize phone answering service. Launched in 2011, the team offers call center services. The agency is based in Sheridan, Wyoming.

    Industries

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  • 10
    • Scheduling

      4.3
    • Quality

      4.3
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 250 - 999 employees
    • Miramar, FL

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

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  • 11
    • Undisclosed
    • 50 - 249 employees
    • Margate, FL

    Based out of Margate, Florida, Answering Service Care offers voice services to small businesses. This includes answering a variety of phone call inquiries from stakeholders. The telecommunications vendor has fewer than 50 employees serving industries spanning from real estate to legal and medical. The company was founded in 1974.

    Industries

    Notable Project

    Answering Service Care helps a roofing company take calls from their clients whenever they can’t. They ask appropriate questions and collect the customers’ information for the client to make a proper follow-up.

    “Their service is not generic; they request and capture the information we need.”

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  • 12
    • $1,000+
    • 2 - 9 employees
    • Miami, FL

    A Live Answer is a phone answering service. Founded in 2008, the small firm is located in Miami, Florida. Their services include voice services.

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  • 13
    • $1,000+
    • 2 - 9 employees
    • Coral Gables, FL

    Responsive Call Center is a phone answering service. The small Coral Gables, Florida-based company was launched in 2012. Their team offers voice services and non-voice bpo/back office services.

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  • 14
    • $1,000+
    • 2 - 9 employees
    • Miami, FL

    Bilingual LS is a call center service launched in 2010. Their small team is in Miami, Florida and San Isidro, Peru. The agency provides voice services and translation.

    Industries

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  • 15
    • $1,000+
    • 10 - 49 employees
    • Miami, FL

    Endicott Communications is a phone answering service. They are headquartered in Kendall Park, ; Miami, Florida and Baltimore, Maryland and have a small team that specializes in voice services and non-voice bpo/back office services. The agency was established in 2007.

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  • 16
    • $5,000+
    • 50 - 249 employees
    • Pompano Beach, FL

    Sage Outsource Solutions is a phone answering service. They are located in Pompano Beach, Florida and have a small team. Their services include voice services and non-voice bpo/back office services. The firm was founded in 2007.

    Industries

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  • 17
    • $1,000+
    • 2 - 9 employees
    • Homestead, FL

    Virtual Enterprise Group is a non-voice bpo/back office services and call center. The small team is in Homestead, Florida. Their services include non-voice bpo/back office services and voice services.

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  • 18
    • $1,000+
    • 10 - 49 employees
    • Weston, FL

    Golden Gate BPO Solutions is a telephone answering service in Weston, Florida. The small team focuses on voice services, HR services, non-voice bpo/back office services, and transcription. The company was founded in 2006.

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  • 19
    • Undisclosed
    • 10 - 49 employees
    • Boca Raton, FL

    Opus Virtual Offices, a small telephone answering service and non-voice bpo/back office services company, is based in Boca Raton, Florida. The team provides voice services and non-voice bpo/back office services.

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  • 20
    • Undisclosed
    • 10 - 49 employees
    • Delray Beach, FL

    Answering service Global Call Forwarding was established in 1996. The agency specializes in voice services and has a small team.

    Industries

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  • 21
    • Undisclosed
    • 1,000 - 9,999 employees
    • Margate, FL

    Global Response is a contact center company based in Margate, Fla., that was established in 1974. Their team of more than 450 employees offers contact center services, inbound sales processing, order processing, chat support, email response, and social media support.

    Clients

    • Crate&Barrel
    • Lacoste
    • MoMA
    • Anthropologie

    Industries

    Notable Project

    Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.

    "They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company

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  • 22
    • $1,000+
    • 250 - 999 employees
    • Pembroke Pines, FL

    Your Collection Solution is a call center service. Their midsize team is in Pembroke Pines, Florida. Their services include voice services.

    Industries

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