Top 10 Back Office BPO Services in New York City

ARDEM Incorporated manages data entry for a government agency in New York City. The client processes massive volumes of data from various sources and needed to make their system more efficient. ARDEM's services save an average of 1200 labor-hours a month. The client has commented that ARDEM provides the best services in their niche, and finds these solutions vastly preferable to in-house manual data entry.

"It helps save time and allows records to be organized and stored. They have the ability to do what they promise." — HR Manager, Government Agency

Worldwide 101 assisted a large media company in making their processes more efficient. Their team handled the case work for their legal team.

"They allow us to advance the work and have better communication...They provide stability within the firm." — Executive, Media Company

EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

Horatio managed customer engagement and support during a pop-up retail opportunity. Thanks to their flexibility and timely escalations, they were brought on to manage day-to-day customer support as well. 

"Their communication is great across the board." – Manager, Lifestyle Media Company

DialAmerica provides customer support outsourcing for a large Pittsburgh-based retailer. The client receives over 1500 calls daily and needed robust support to handle that level of volume. DialAmerica saved the client time and resources on inbound calls, and consistently achieves a high level of service.

"Whenever we have questions they answer the questions very promptly... they seem perfect." – Sales Manager, Retail Firm

Together with an industrial chemical distributor, Fusion Business Solutions Pvt Ltd delivered an e-commerce website and is in the midst of a WordPress website development. The client is pleased by their attention to detail and responsiveness. 

"They quickly respond to changes or any idea that we have that goes in a different direction. They meet deadlines. I’m never waiting on them to get something done." – Digital Marketing Specialist, Industrial Chemical Distributor

Skymax Contact Center replaced a voice service company's previous call center partner. The team handled responsibilities from customer service to inbound sales and back-office work. Their professionalism and expertise exceeded customer expectations. 

"The entire team is like a part of our company, and they communicate well with us. In a nutshell, we are really happy with their service." — Manager, Voice Service Company

Freelancer Aid provided data entry solutions for a capital markets company. The company needed to find clients, with the goal of over 1000. Freelancer Aid created a database that serves as an invaluable component of the business.

“Helped create an invaluable database of potential Clients for us.” - VP, Capital Markets Company

A legal document automation platform hired Leadroot to refine its marketing strategy and identify its target customers for outreach efforts. They researched and identified target customers, which has resulted in high engagement and conversion rates. 

"Thanks to Leadroot, and the super targeted leads we’ve been getting, we’re getting 50-60% email open rates and even 10% conversion rates from initial cold-outreach email or call to qualified opportunity. " – Manager, Legal Document Automation Platform

Navigant handled the claims processing needs, supplying stability, experience, and efficiency for an IT company. They allow the client to avoid interacting directly with the public.

"It has been a quite satisfactory experience that is helping us grow as a service company." — IT Director, IT Company

Cogneesol did data processing for a child care consultancy. They also reviewed and analyzed patient records. The team is adaptable and supportive.

“They've adapted well to the numerous changes that we've had to our workflows over the past several years, and they continue to be flexible to specific project needs. “ – Business Administration Manager, Child Care Consultancy

Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

“The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

Pomeroy worked with a pharmaceutical company to improve the service level for the purchase, installation, configuration, support, maintenance, and disposal of PCs. They helped the client reduce the time needed to deliver computer-related equipment to employees' desks.

"They are nice, knowledgeable people, and the services they're offering us are Pomeroy's area of expertise." – Manager, Medical Device Manufacturer