Looking for a top non-voice BPO service provider in New York City?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations.

To assist you in your search for a partner, we’ve compiled this list of the top back office BPO companies in New York City. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best New York City Back Office BPO Firms

  • 1
    $1,000+
    50 - 249 Employees
    New York NY

    Worldwide 101 is a virtual assistant company headquartered in New York City with offices in Los Angeles, France, and Northants, UK. Founded in 2009, they have a team of about 100 that provides voice and non-voice BPO/back office services.

    Clients
    Epicom Inc.
    CorgiBytes
    Nerd Marketing
    Industries
    Notable Project

    Worldwide 101 assisted a large media company in making their processes more efficient. Their team handled the case work for their legal team.

    "They allow us to advance the work and have better communication...They provide stability within the firm." — Executive, Media Company

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  • 2
    $1,000+
    10 - 49 Employees
    Sayreville NJ

    AMBSI Inc., an insurance services & brokers company, was founded in 2016. They are based in Sayreville, New Jersey and have a small team. Their services include insurance services & brokers.

    Industries
    Notable Project

    AMBSI Inc. provides business services for a medical care facility. The team is responsible for various tasks including but not limited to registration, payment collections, claim submissions and more.

    "The interface provides you with everything you need to make billing and invoicing simple and headache-free."

  • 3
    $1,000+
    10,000+ Employees
    New York NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries
    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

  • 4
    $1,000+
    1,000 - 9,999 Employees
    New York NY

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients
    Pegasystems
    JPMorgan
    AIG
    Industries
    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

  • 5
    Undisclosed
    50 - 249 Employees
    New York NY

    Horatio is a customer support outsourcing firm based in New York City. Founded in 2018, their team of over 50 employees provides Non-Voice BPO/Back Office Services. 

    Notable Project

    Horatio managed customer engagement and support during a pop-up retail opportunity. Thanks to their flexibility and timely escalations, they were brought on to manage day-to-day customer support as well. 

    "Their communication is great across the board." – Manager, Lifestyle Media Company

  • 6
    $100,000+
    10,000+ Employees
    New York NY

    TDCX is a high-growth digital customer experience solutions provider for innovative technology and other blue-chip companies. The Company offers omnichannel CX solutions, sales, and digital marketing services, and content monitoring and moderation services. The Company has a track record of success with clients in travel and hospitality, digital advertising and media, fast-moving consumer goods, technology, financial services, fintech, government and non-governmental organizations, gaming, e-commerce, and education. TDCX has an international footprint with offices in Singapore, the Philippines, Malaysia, Thailand, China, Japan, Spain, India, Colombia and Romania, and services its clients’ customers globally in more than 20 languages. TDCX has won over 270 awards.

    Industries
    Notable Project

    TDCX provides B2C e-commerce presales support for Lenovo EMEA. The team supports 15 European countries and is able to help in 11 languages. They are customer-focused and provide sale support.

    “TDCX delivers what it promises and exceeds results, even with difficult constraints.”

  • 7
    $5,000+
    1,000 - 9,999 Employees
    Mahwah NJ

    DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well. 

    Clients
    TIME Magazine
    GE Capital Bank
    Special Olympics
    Industries
    Notable Project

    DialAmerica provides customer support outsourcing for a large Pittsburgh-based retailer. The client receives over 1500 calls daily and needed robust support to handle that level of volume. DialAmerica saved the client time and resources on inbound calls, and consistently achieves a high level of service.

    "Whenever we have questions they answer the questions very promptly... they seem perfect." – Sales Manager, Retail Firm

  • 8
    $1,000+
    250 - 999 Employees
    New York NY

    PREMIUMHELP is a small non-voice bpo/back office services company launched in 2010. Their services include non-voice bpo/back office services, social media marketing, and graphic design. The agency is located in New York, New York.

    Industries
    Notable Project

    PREMIUMHELP was hired for SEO services for a consumer products company. They provided a VA that improved the Google search rankings and generated organic traffic. The VA managed other marketing tools, as well.

    "The skills and efficiency of my VA were commendable."

  • 9
    $1,000+
    250 - 999 Employees
    Kew Gardens NY

    Fusion Business Solutions Pvt Ltd is an outsourcing and offshoring company with over 300 employees founded in Udaipur, India. Founded in 2006, they work with mid-market and small businesses in the business services industry, among others, to provide non-voice BPO and back-office services. 

    Industries
    Notable Project

    Together with an industrial chemical distributor, Fusion Business Solutions Pvt Ltd delivered an e-commerce website and is in the midst of a WordPress website development. The client is pleased by their attention to detail and responsiveness. 

    "They quickly respond to changes or any idea that we have that goes in a different direction. They meet deadlines. I’m never waiting on them to get something done." – Digital Marketing Specialist, Industrial Chemical Distributor

     

  • 10
    Undisclosed
    50 - 249 Employees
    Brooklyn NY

    Skymax Contact Center is a call center headquartered in Santiago, Dominican Republic, with additional offices in Brooklyn, New York. Founded in 2005, their team of about 50 employees also specializes in non-voice BPO and back-office services as well as software development. They primarily work with small and midmarket businesses.

    Notable Project

    Skymax Contact Center replaced a voice service company's previous call center partner. The team handled responsibilities from customer service to inbound sales and back-office work. Their professionalism and expertise exceeded customer expectations. 

    "The entire team is like a part of our company, and they communicate well with us. In a nutshell, we are really happy with their service." — Manager, Voice Service Company

  • 11
    $1,000+
    50 - 249 Employees
    New York NY

    Freelancer Aid is a marketing firm founded in Dhaka, Bangladesh in 2016 with fewer than 50 members. They specialize in back-office services, market research, and email marketing solutions for clients in the industries of advertising, business services, and IT.

    Clients
    Surfly
    The Farm Soho
    Zeromortgage
    Industries
    Notable Project

    Freelancer Aid provided data entry solutions for a capital markets company. The company needed to find clients, with the goal of over 1000. Freelancer Aid created a database that serves as an invaluable component of the business.

    “Helped create an invaluable database of potential Clients for us.” - VP, Capital Markets Company

  • 12
    $1,000+
    2 - 9 Employees
    New York NY

    Leadroot is a New York-based lead generation company. Founded in 2017 with an additional office in the Philippines, the small team of less than 10 provides BPO services, voice services, email marketing, direct marketing, and marketing strategy for its small business and midmarket clients. 

    Clients
    FatCat
    Woodpecker
    Industries
    Notable Project

    A legal document automation platform hired Leadroot to refine its marketing strategy and identify its target customers for outreach efforts. They researched and identified target customers, which has resulted in high engagement and conversion rates. 

    "Thanks to Leadroot, and the super targeted leads we’ve been getting, we’re getting 50-60% email open rates and even 10% conversion rates from initial cold-outreach email or call to qualified opportunity. " – Manager, Legal Document Automation Platform

  • 13
    Undisclosed
    250 - 999 Employees
    New York NY

    Founded in 2008, Cogneesol is a business process management, technology, and digital transformation company. Located in New York, they have a team of about 350 employees that offers nonvoice BPO services, finance and accounting outsourcing, and IT managed services. They primarily serve midmarket businesses in the business and financial services, and health care and medical services.

    Industries
    Notable Project

    Cogneesol did data processing for a child care consultancy. They also reviewed and analyzed patient records. The team is adaptable and supportive.

    “They've adapted well to the numerous changes that we've had to our workflows over the past several years, and they continue to be flexible to specific project needs. “ – Business Administration Manager, Child Care Consultancy

  • 14
    $1,000+
    50 - 249 Employees
    New York NY

    Founded in 2007, MindSpace Outsourcing Services has a team of 24 provide tax preparation, payroll processing, bookkeeping, and financial accounting services to their clients. They typically serve small and mid market companies in the advertising, business services, real estate, consumer products, and IT industries. 

    Clients
    One Cup Coffee Co
    Industries
    Notable Project

    MindSpace Outsourcing Services partnered with a coffee company to supply accounting services. They provided the client with maintenance of book for over 10 entities, payroll, and quarterly taxes. This partnership was successful for the client’s business.

    “Best accounting arrangement I’ve had over 30 years. I have a team of at my disposal ready and willing to carry out my needs. Ultra trustworthy. Excellent service ethic. They go above and beyond.” — President, Coffee Company

  • 15
    $1,000+
    10 - 49 Employees
    New York NY

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 16
    $1,000+
    250 - 999 Employees
    New York NY

    Hi-Tech BPO is a BPO company founded in 1992. Based in Ahmedabad, India, they have additional offices in Santa Clara, Calif., New York and London. The team of 5 employees specializes in non-voice BPO/Back office services, market research and BI & Big data consulting & SI.

    Clients
    Siemens
    Volkswagen
    Domino's Pizza
    Dow
    Industries
  • 17
    Undisclosed
    250 - 999 Employees
    Woodbridge Township NJ

    AICOM Solutions is a global outsourcing company founded in 1999. Located in Metuchen, N.J., they have a team of approximately 80 employees. Their services include HR consulting and outsourcing, non-voice BPO/Back office services, and voice services.  

    Clients
    Bank of America
    IBM
    Microsoft ;
  • 18
    $1,000+
    250 - 999 Employees
    New York NY
    Midsize non-voice bpo/back office services company Mindcrest, is based in Chicago, Illinois; New York, New York and Pune, India. They specialize in non-voice bpo/back office services and were established in 2001.
    Industries
  • 19
    $1,000+
    50 - 249 Employees
    South Plainfield NJ
    Smyyth is a South Plainfield, New Jersey-based non-voice bpo/back office services and call center. They provide non-voice bpo/back office services and voice services and were founded in 1906.
    Industries
  • 20
    $1,000+
    250 - 999 Employees
    New York NY
    Sun Knowledge is a non-voice bpo/back office services company established in 2006. Their midsize team is located in New York, New York. Their services include non-voice bpo/back office services, voice services, and transcription.
    Industries
  • 21
    $1,000+
    250 - 999 Employees
    Franklin Township NJ
    Promantra is a non-voice bpo/back office services company. Their midsize team is based in Franklin Township, New Jersey and Hyderabad, India. The firm focuses on non-voice bpo/back office services and voice services. The firm was founded in 2003.
    Industries
  • 22
    $10,000+
    50 - 249 Employees
    Huntington NY

    Telephone answering service Tru Performance is in Huntington, New York and Pune, India. They provide voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and accounting and were launched in 2021.

    Industries
    Notable Project

    Tru Performance provides accounting services for a software company. They are overseeing the client's accounting processes and bookkeeping.

    "They consistently produced what we wanted and built up our confidence in them even more so than it already had before."

  • 23
    $1,000+
    2 - 9 Employees
    Hamilton Township NJ
    Tekplant Infotech, a small non-voice bpo/back office services company, is headquartered in Hamilton Township, New Jersey and Chennai, India. The team focuses on non-voice bpo/back office services, voice services, and transcription.
    Industries
  • 24
    $1,000+
    10,000+ Employees
    Princeton NJ
    Hinduja Global is a non-voice bpo/back office services company. They are located in Mumbai, India; Princeton, New Jersey; El Paso, Texas and Quezon City, Philippines and have a large team. Their team provides non-voice bpo/back office services and HR services.
    Industries
  • 25
    $1,000+
    1,000 - 9,999 Employees
    Princeton NJ
    AthenaHealth is a non-voice bpo/back office services company. They are in Watertown, Massachusetts; San Francisco, California; Princeton, New Jersey and Belfast, Maine and have a large team that focuses on non-voice bpo/back office services and voice services. The agency was founded in 1997.
    Industries
  • 26
    $1,000+
    1,000 - 9,999 Employees
    Clark NJ
    GEP is a large Clark, New Jersey-based non-voice bpo/back office services company. They specialize in non-voice bpo/back office services and were launched in 1999.
    Industries
  • 27
    $1,000+
    1,000 - 9,999 Employees
    New York NY
    UnitedLex is a large non-voice bpo/back office services company headquartered in Overland Park, Kansas; New York, New York; Sydney, Australia and Toronto, Canada. They provide non-voice bpo/back office services and were established in 2006.
    Industries
  • 28
    $1,000+
    1,000 - 9,999 Employees
    New York NY

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients
    Microsoft
    Cognizant Technology Solutions
    Industries
    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

  • 29
    Canon Business Process Services Logo

    Canon Business Process Services

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    $1,000+
    1,000 - 9,999 Employees
    New York NY
    Canon Business Process Services is a call center service. They are headquartered in New York, New York and have a large team. Their team focuses on voice services, non-voice bpo/back office services, and IT managed services.
    Industries
  • 30
    $1,000+
    10,000+ Employees
    New York NY
    Genpact, a non-voice bpo/back office services company, is headquartered in New York, New York. Launched in 1997, the large team focuses on non-voice bpo/back office services, Artificial Intelligence, IT managed services, HR services, and more.
    Industries
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