Cogneesol

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Founded in 2008, Cogneesol is a business process management, technology, and digital transformation company. Located in New York, they have a team of about 350 employees that offers nonvoice BPO services, finance and accounting outsourcing, and IT managed services. They primarily serve midmarket businesses in the business and financial services, and health care and medical services.

Client Insights

Industry Expertise

Business services

10%

Financial services

10%

Hospitality & leisure

10%

Information technology

10%

Legal

10%

Manufacturing

10%

Medical

10%

Real estate

10%

Supply Chain, Logistics, and Transport

10%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 20%

Common Project Size

<$10K 1 project

$10K-$49K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.0
2 Reviews

Cogneesol was hired by Click Insurance, a small independent agency, to provide back-office support. The firm's primary tasks included managing customer documents, handling renewals, issuing COIs, Binders, Acords, and updating policy premiums. The goal of the project was to enhance efficiency and streamline workflows by outsourcing time-consuming tasks. The team from Cogneesol worked alongside two agents and a full-time service representative from Click Insurance. The project was successful, with the client noting that the services provided by Cogneesol were helpful and allowed them to focus on creating workflows and processes.

In another project, Cogneesol was contracted by a Child & Adult Care Food Program (CACFP) consulting company to provide data processing services. The company received thousands of records each month, which needed to be reviewed, analyzed, and updated in their internal systems. The goal was to process these documents within two business days, particularly during peak processing times. Cogneesol was selected for their professional and cost-effective services. The project was managed by a team manager from Cogneesol, who oversaw the team members assigned to the task. The client was satisfied with the responsiveness and efficiency of Cogneesol, which allowed them to expand their client base and free up their staff for other tasks.

Timeliness

4.5

Service Excellence

4.0

Value

5.0

Would Recommend

4.5