Top 100 Call Center Services in New York City

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Top 100 Call Center Services in New York City

January 2023

Looking for a top voice service and call center company in New York City?

Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.

To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in New York City. 

List of the Best New York City Voice Services Providers

  • 1
    • $1,000+
    • 10 - 49 employees
    • New York, NY
    FlyTech, Inc. Is a conversion optimization company headquartered in New York, New York. The small company was launched in 2020. Their team offers conversion optimization, direct marketing, and email marketing.

    Clients

    • Baselane
    • CapGains
    • Meridian Software
    • ActionIQ

    Industries

    Notable Project

    A SaaS company has hired FlyTech, Inc. to perform market research and support their outbound lead generation efforts. They have scaled the lead-generating abilities and collected the data to generate leads.

    "What's impressive is their speed to market and their general ability to create conversion-focused messaging."

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  • 2
    • Undisclosed
    • 50 - 249 employees
    • New York, NY

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Clients

    • Hafilat Industry LLC
    • Safaricom
    • Telenor

    Industries

    Notable Project

    Abacus Cambridge Partners provides Apigee platform management services for a holding company. They also oversee a CIM (Customer Identity Management) platform as well as API maturity and governance.

    “They understand and listen to our needs.”

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  • 3
    • Scheduling

      4.9
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      5.0
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    • $5,000+
    • 10 - 49 employees
    • New York, NY

    Curral is a lead generation agency based in Stevenage, England. Founded in 2017, their team of more than two provides direct marketing, voice services, and social media marketing solutions for small and mid-market firms across various industries.

    Clients

    • Digiruu

    Industries

    Notable Project

    After an initial discovery phase, Curral created and executed a LinkedIn lead generation strategy. They handled the outreach, nurtured leads, and advised on ways to optimize the sales pipeline.

    “Tom went the extra mile and was always there if we needed anything.”

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  • 4
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
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    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients

    • MyCheck
    • Loginn
    • Cyber-Duck

    Industries

    Notable Project

    Aidey provided customer service. This included email support and phone support. 

    "We were always able to communicate with the team."

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  • 5
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • New York, NY

    Leadroot is a New York-based lead generation company. Founded in 2017 with an additional office in the Philippines, the small team of less than 10 provides BPO services, voice services, email marketing, direct marketing, and marketing strategy for its small business and midmarket clients. 

    Clients

    • Woodpecker
    • FatCat

    Industries

    Notable Project

    Leadroot generates leads for a virtual assistant company. They led a cold-calling campaign to create leads and meetings with targeted companies. They also advise on blogs to target. The project is ongoing.

    "I've never worked with a company where I've been so comfortable with what I'm putting in and getting out."

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  • 6
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
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    • $1,000+
    • 10 - 49 employees
    • New York, NY
    Periodix is a sales outsourcing company. They are based in New York, New York and have a small team. Their services include sales outsourcing.

    Notable Project

    Periodix provides lead generation for a plagiarism detection platform. They also added additional employees for the project. They set up the client's LinkedIn and email marketing from scratch.

    "I receive lots of advice on improvements to my LinkedIn profile in addition to getting new leads."

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  • 7
    • Scheduling

      3.9
    • Quality

      3.8
    • Cost

      3.2
    • NPS

      4.0
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    • $1,000+
    • 10,000+ employees
    • New York, NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries

    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

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  • 8
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • New York, NY

    FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    In need of customer support, a media company engaged with FirmsDesk. The team was responsible for handling calls and booking appointments for podcasts and brand promotions. 

    "They connected me with my clients and booked my slots effectively."

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  • 9
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients

    • Pegasystems
    • JPMorgan
    • AIG

    Industries

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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  • 10
    • $1,000+
    • 50 - 249 employees
    • Great Neck Plaza, NY
    The Hour - Back Office and Virtual Assistant Services is a Great Neck Plaza, New York-based back office outsourcing company. The agency provides back office outsourcing, customer service outsourcing, call center services, finance & accounting outsourcing (FAO), and more and is midsize.The agency was established in 2015.

    Industries

    Notable Project

    The Hour - Back Office and Virtual Assistant Services provides BPO services for an Ai-sourcing automation platform. They provide support to the client's customer success and platform engagement team.

    "They are professional, flexible, and easy to work with."

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  • 11
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Founded in 2009, Carden IT Services in a London based IT company with offices in Brighton, Essex and New York City. They have a team of 13 who provide IT managed services, IT consulting, IT strategies, and voice services to small and mid market businesses. 

    Clients

    • Levicks Accountants
    • WMC Legal

    Notable Project

    Carden IT Services provided IT support for an educational experience platform. Their team provides remote support over the phone and email.

    "The consistent calm and supportive manner of the team and their tenacity in resolving my issues."

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  • 12
    • $1,000+
    • 2 - 9 employees
    • Bronx, NY

    Bô-Soleil Group, an email marketing company, was established in 2017. The small team provides email marketing, graphic design, e-commerce development, and branding. The firm is headquartered in Montréal, Canada and Québec, Canada.

    Industries

    Notable Project

    Bô-Soleil Group handles ongoing digital marketing support for a financial services company. The vendor is helping the client improve the performance of their online campaigns by analyzing customer data.

    "Their communication and efficiency have been greatly appreciated throughout the course of our project."

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  • 13
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY
    8x8 is a telephone answering service. Headquartered in San Jose, California; San Jose, California; New York, New York and Buckinghamshire, United Kingdom, their large team offers voice services. The agency was founded in 1987.

    Industries

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  • 14
    • $1,000+
    • 10,000+ employees
    • New York, NY
    Answering service AdvantageSolutions was established in 1987. The firm focuses on voice services and has a large team.

    Industries

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  • 15

    Worked with Canon Business Process Services?

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    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY
    Canon Business Process Services is a call center service. They are headquartered in New York, New York and have a large team. Their team focuses on voice services, non-voice bpo/back office services, and IT managed services.

    Industries

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  • 16
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    GetCallers is a call center company established in 2008. The company provides voice services, non-voice bpo/back office services, and direct marketing and has a midsize team.

    Industries

    Notable Project

    GetCallers provided business services for an IT solutions company. The team supplied several agents assigned to different tasks such as appointment setting, customer service, and ad-hoc administrative duties. 

    "They provided better services as compared to other companies."

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  • 17
    • $1,000+
    • 250 - 999 employees
    • New York, NY
    Conduit Global, a non-voice bpo/back office services and call center company, is based in New York, New York. Launched in 1992, the midsize team focuses on non-voice bpo/back office services and voice services.

    Industries

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  • 18
    • $1,000+
    • 2 - 9 employees
    • New York, NY
    Joon Joon Answers, a small call center service, is located in New York, New York and Aventura, Florida. Launched in 2000, the team offers voice services, digital strategy, and business consulting.

    Industries

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  • 19
    • $1,000+
    • 10,000+ employees
    • New York, NY

    Conduent is a large New York, New York-based HR company. The team focuses on HR services, non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).

    Industries

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  • 20
    • $1,000+
    • 50 - 249 employees
    • New York, NY
    Advantage Reserve is a New York, New York-based call center service. The midsize firm was founded in 2007. Their team focuses on voice services and non-voice bpo/back office services.
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  • 21
    • $1,000+
    • 50 - 249 employees
    • New York, NY
    Launched in 1976, FSO Onsite Outsourcing is a non-voice bpo/back office services company. They are in New York, New York and have a midsize team. Their services include non-voice bpo/back office services, voice services, graphic design, and IT managed services.

    Industries

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  • 22
    • $1,000+
    • 10 - 49 employees
    • New Hyde Park, NY
    Acena is a small New Hyde Park, New York-based answering service. They focus on voice services and non-voice bpo/back office services and were launched in 1998.
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  • 23
    • $1,000+
    • 50 - 249 employees
    • North New Hyde Park, NY
    Call center service NEW YORK VAN is headquartered in North New Hyde Park, New York. Established in 2019, the midsize team provides call center services.
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  • 24
    • $1,000+
    • 2 - 9 employees
    • New York, NY

    Messages Plus is an answering service company. They are in New York, New York and have a small team. Their team focuses on voice services and non-voice bpo/back office services.

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  • 25
    • $1,000+
    • 50 - 249 employees
    • New York, NY

    Pride BPO is a business process optimization firm of around 50 employees. Their headquarters is in New York, with multiple Indian offices in Chennai, Mumbai, and Vadodara. Founded in 2006, they offer voice services to clients in the financial, healthcare, and business industries.

    Industries

    Notable Project

    An insurance carrier hired Pride BPO to increase employee productivity and decrease turnaround time. Pride BPO designed and implemented an outsourced solution to support bookkeeping, cash application, and payroll preparation. The Pride BPO solution achieved a 50% cost savings and reduced turnaround time for the client.

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  • 26
    • Undisclosed
    • 50 - 249 employees
    • Brooklyn, NY
    Campaign Headquarters is a call center company. They are in Brooklyn, New York and have a midsize team that focuses on voice services and non-voice bpo/back office services. The agency was established in 1999.
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  • 27
    • $10,000+
    • 10 - 49 employees
    • New York, NY
    Sales outsourcing company 10G was launched in 2016. The company specializes in sales outsourcing, call center services, and conversion optimization and has a small team. The company is located in New York, New York.

    Industries

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  • 28
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients

    • Microsoft
    • Cognizant Technology Solutions

    Industries

    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

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  • 29
    • Undisclosed
    • 50 - 249 employees
    • New Rochelle, NY
    Sales outsourcing company ANOSALES LLC was founded in 2020. The midsize team offers sales outsourcing, market research, social media marketing, content marketing, and more. The company is headquartered in New Rochelle, New York.

    Industries

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  • 30
    • Undisclosed
    • 250 - 999 employees
    • New York, NY
    Lexvia Inc. Is a non-voice bpo/back office services and call center service. They focus on non-voice bpo/back office services and voice services and were established in 2011. Their midsize team is New York, New York-based.

    Industries

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