Top 10 Call Center Services in New York City

Answering Service Care offers ongoing call center services for an IT technology and consulting company. This involves responding to both general inquiries and third-party clients. The team continues to excel at building a positive rapport with the client and external stakeholders.

"They have maintained a very effective workflow." – CEO, IT Tech & Consulting Company

A fintech company outsourced their call center needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower rate. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

"Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them." – Senior Operations Manager, Fintech Company

Answering Legal provides answering services for a sole practitioner law office. The team brings in one lead per month. They excel at organization.

“I can manage my quality control more easily.” – Owner, Law Firm  

A multi-physician medical practice hired Anserve Inc. to handle incoming calls. Anserve Inc. provided answering services particularly during times when the practice is not open like nights, weekends, and holidays. They receive the calls and then route them to the appropriate doctor in the practice. They also provided other call-related services that cover situations like medical emergencies. Anserve Inc. effectively used the latest appropriate technologies with their services which met the practice's expectations.

"The team’s services are excellent and we’ve had no problem or issues with Anserve — that’s also the reason why we’ve stayed with them." - Administrator, Multi-Physician Medical Practice

EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

Blue Zebra Appointment Setting assisted with lead generation services for a real estate firm that was growing and needed help. The real estate firm experienced quality results.

"My business is thriving because of the quality I am provided with Blue Zebra. We are expanding even faster than before. The results are proven. They are a pleasure to do business with." — Sales President, Real Estate Firm

DialAmerica provides customer support outsourcing for a large Pittsburgh-based retailer. The client receives over 1500 calls daily and needed robust support to handle that level of volume. DialAmerica saved the client time and resources on inbound calls, and consistently achieves a high level of service.

"Whenever we have questions they answer the questions very promptly... they seem perfect." – Sales Manager, Retail Firm

Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

“The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

Nisos worked with an organic grocery store in developing a website and mobile app that aims to provide store inventory in real time. Nisos provided hours of free consultations and provided innovative solutions throughout the project.

"Nisos Technologies was knowledgeable and very quick to respond." - CEO, Organic Grocery

Purple Sales conducts outreach for a real estate IT company. Their phone and email marketing efforts have led to valuable client acquisitions for the client. The company can attribute its gradual growth to the team's exceptional support.

"They’re also very good at personalized email outreach, which they specialize in." — President, Legal CRM Developer

WiserBrand worked on digital marketing for a business services platform. They managed blogging platforms and social media accounts, put out press releases, and worked on SEO. They also delivered progress reports regularly throughout the engagement. The client was impressed with the team's work. 

“Our conversion increased by 30% thanks to effective SEO and smart blog management.” – Marketing Specialist, Business Services Platform

PeopleTree Knowledge Services handled the customer support needs of an athletic marketing firm to provide assistance during peak seasons. They assist with order entry in addition to phone, email, and chat support, which improved the client's efficiency.

"Our internal staff was very impressed with the quality of service they provided." — Owner, Athletic Marketing Firm

A legal document automation platform hired Leadroot to refine its marketing strategy and identify its target customers for outreach efforts. They researched and identified target customers, which has resulted in high engagement and conversion rates. 

"Thanks to Leadroot, and the super targeted leads we’ve been getting, we’re getting 50-60% email open rates and even 10% conversion rates from initial cold-outreach email or call to qualified opportunity. " – Manager, Legal Document Automation Platform

Carden IT Services collaborated with an educational experience platform to provide IT services for the company’s network. They assisted the client with responses on the client’s daily help desk feature and assured the system was ready to go each day. 

“Carden and I worked as effectively as an ineffective piece of equipment allowed. The final solution to wipe the hard drive, suggested by their team, appears to have resolved all the issues I had been experiencing.” –– Travel Advisor, Education Experience Platform 

Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.