Top 100 Call Center Services in New York City

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Top 100 Call Center Services in New York City

May 2023

Looking for a top voice service and call center company in New York City?

Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.

To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in New York City. 

List of the Best New York City Voice Services Providers

  • 1
    • $1,000+
    • 10 - 49 employees
    • New York, NY
    FlyTech, Inc. Is a conversion optimization company headquartered in New York, New York. The small company was launched in 2020. Their team offers conversion optimization, direct marketing, and email marketing.

    Clients

    • Baselane
    • CapGains
    • Meridian Software
    • ActionIQ

    Industries

    Notable Project

    FlyTech, Inc. provided digital strategies for a dental health company. They supported various channel acquisition efforts and conducted sales outreach through email and LinkedIn.

    "The team at FlyTech, Inc. was incredibly strategic about how they tested and scaled successful campaigns."

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  • 2
    • Scheduling

      4.9
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • New York, NY

    Curral is a lead generation agency based in Stevenage, England. Founded in 2017, their team of more than two provides direct marketing, voice services, and social media marketing solutions for small and mid-market firms across various industries.

    Clients

    • Digiruu

    Industries

    Notable Project

    Curral is a reputation management consultancy’s lead generation partner. They identify opportunities from mainstream news sources, and they also network with similar businesses in other markets. 

    "They are very good at understanding and accommodating our requirements."

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  • 3
    • Undisclosed
    • 50 - 249 employees
    • New York, NY

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Clients

    • Hafilat Industry LLC
    • Safaricom
    • Telenor

    Industries

    Notable Project

    Abacus Cambridge Partners provides Apigee platform management services for a holding company. They also oversee a CIM (Customer Identity Management) platform as well as API maturity and governance.

    “They understand and listen to our needs.”

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  • 4
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • New York, NY

    Leadroot is a New York-based lead generation company. Founded in 2017 with an additional office in the Philippines, the small team of less than 10 provides BPO services, voice services, email marketing, direct marketing, and marketing strategy for its small business and midmarket clients. 

    Clients

    • Woodpecker
    • FatCat

    Industries

    Notable Project

    Leadroot generates leads for a virtual assistant company. They led a cold-calling campaign to create leads and meetings with targeted companies. They also advise on blogs to target. The project is ongoing.

    "I've never worked with a company where I've been so comfortable with what I'm putting in and getting out."

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  • 5
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Periodix is a sales outsourcing company. They are based in New York, New York and have a small team. Their services include sales outsourcing.

    Notable Project

    Periodix provides lead generation services for an IT service company. They're tasked with auditing the client's profile, analyzing performance indicators, and creating a forecast for the account's development. 

    "I appreciate the team's professional and organized approach to my tasks."

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  • 6
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • New York, NY

    FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    In need of customer support, a media company engaged with FirmsDesk. The team was responsible for handling calls and booking appointments for podcasts and brand promotions. 

    "They connected me with my clients and booked my slots effectively."

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  • 7
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    PROTIP Marketing is a sales outsourcing company. The small Warszawa, Poland-based team provides sales outsourcing, pay per click, direct marketing, and digital strategy. The company was founded in 2019.

    Industries

    Notable Project

    A social marketing solutions firm hired PROTIP Marketing for their lead generation and appointment booking services. The team provides a comprehensive client database to contact and set meetings monthly.

    "They're specialists who provide us with great results."

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  • 8
    • $1,000+
    • 10 - 49 employees
    • New York, NY
    RemoteReps247, a sales outsourcing company, was launched in 2022. Their small team is located in New York, New York. The company offers sales outsourcing, call center services, and customer service outsourcing.

    Notable Project

    RemoteReps247 provided call canter services for an IT services company. The team was tasked with appointment setting and customer support.

    "They exceeded our expectations as well."

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  • 9
    • $1,000+
    • 50 - 249 employees
    • Great Neck Plaza, NY
    The Hour - Back Office and Virtual Assistant Services is a Great Neck Plaza, New York-based back office outsourcing company. The agency provides back office outsourcing, customer service outsourcing, call center services, finance & accounting outsourcing (FAO), and more and is midsize.The agency was established in 2015.

    Industries

    Notable Project

    The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams.  They've helped build out and iterate on the client's recruitment processes.

    “The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”

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  • 10
    • $1,000+
    • 2 - 9 employees
    • Bronx, NY

    Bô-Soleil Group, an email marketing company, was established in 2017. The small team provides email marketing, graphic design, e-commerce development, and branding. The firm is headquartered in Montréal, Canada and Québec, Canada.

    Industries

    Notable Project

    Bô-Soleil Group handles ongoing digital marketing support for a financial services company. The vendor is helping the client improve the performance of their online campaigns by analyzing customer data.

    "Their communication and efficiency have been greatly appreciated throughout the course of our project."

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  • 11
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Founded in 2009, Carden IT Services in a London based IT company with offices in Brighton, Essex and New York City. They have a team of 13 who provide IT managed services, IT consulting, IT strategies, and voice services to small and mid market businesses. 

    Clients

    • Levicks Accountants
    • WMC Legal

    Notable Project

    Carden IT Services provided IT support for an educational experience platform. Their team provides remote support over the phone and email.

    "The consistent calm and supportive manner of the team and their tenacity in resolving my issues."

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  • 12
    • $1,000+
    • 2 - 9 employees
    • New York, NY
    Joon Joon Answers, a small call center service, is located in New York, New York and Aventura, Florida. Launched in 2000, the team offers voice services, digital strategy, and business consulting.

    Industries

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  • 13
    • Scheduling

      3.9
    • Quality

      3.8
    • Cost

      3.3
    • NPS

      4.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10,000+ employees
    • New York, NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries

    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

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  • 14
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY
    8x8 is a telephone answering service. Headquartered in San Jose, California; San Jose, California; New York, New York and Buckinghamshire, United Kingdom, their large team offers voice services. The agency was founded in 1987.

    Industries

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  • 15
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • New York, NY

    In New York, New York, DigiReps.co is a sales outsourcing company. The midsize agency was launched in 2021. Their services include sales outsourcing, call center services, and business consulting.

    Clients

    • Technovates LLC
    • 99-Minds
    • The Art of Online Prosperity
    • Extension eComm

    Industries

    Notable Project

    DigiReps.co provides appointment-setting services for a software company. The team performs cold outreach to the client's prospects and schedules B2B appointments, transitioning them to the client's closers. 

    "They are very responsive and prompt."

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  • 16
    • $1,000+
    • 50 - 249 employees
    • North New Hyde Park, NY
    Call center service NEW YORK VAN is headquartered in North New Hyde Park, New York. Established in 2019, the midsize team provides call center services.
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  • 17
    • $1,000+
    • 50 - 249 employees
    • New York, NY

    Pride BPO is a business process optimization firm of around 50 employees. Their headquarters is in New York, with multiple Indian offices in Chennai, Mumbai, and Vadodara. Founded in 2006, they offer voice services to clients in the financial, healthcare, and business industries.

    Industries

    Notable Project

    An insurance carrier hired Pride BPO to increase employee productivity and decrease turnaround time. Pride BPO designed and implemented an outsourced solution to support bookkeeping, cash application, and payroll preparation. The Pride BPO solution achieved a 50% cost savings and reduced turnaround time for the client.

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  • 18
    • $10,000+
    • 10 - 49 employees
    • New York, NY
    Sales outsourcing company 10G was launched in 2016. The company specializes in sales outsourcing, call center services, and conversion optimization and has a small team. The company is located in New York, New York.

    Industries

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  • 19
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients

    • Microsoft
    • Cognizant Technology Solutions

    Industries

    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

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  • 20
    • $1,000+
    • 10 - 49 employees
    • New York, NY
    Gurland Corporation, a non-voice bpo/back office services company, was established in 2017. The company focuses on non-voice bpo/back office services, voice services, and business consulting and has a small team. The company is headquartered in New York, New York and Central Visayas, Philippines.

    Industries

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  • 21

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    • Undisclosed
    • 2 - 9 employees
    • New York, NY

    MiaAnswers Virtual Receptionists is a telephone answering service. Their small team is located in San Antonio, Texas and focuses on voice services. The firm was founded in 2020.

    Industries

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  • 23
    • $1,000+
    • 250 - 999 employees
    • Queens Village, NY
    Zesh Solutions is a digital strategy company founded in 2010. Their midsize team is headquartered in Dhaka, Bangladesh; Dhaka, Bangladesh and Queens Village, New York. The firm specializes in digital strategy, social media marketing, call center services, back office outsourcing, and more.
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  • 24
    • $25,000+
    • 10 - 49 employees
    • New York, NY
    Launched in 2023, Revium is a sales outsourcing company. Located in Pittsburgh, Pennsylvania; New York, New York and Dún Laoghaire, Ireland, their small team provides sales outsourcing, business consulting, and conversion optimization.

    Industries

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  • 25
    • $25,000+
    • 10 - 49 employees
    • New York, NY
    Web development firm Site Ascend is located in Jersey City, New Jersey. They focus on web development, web design, e-commerce development, pay per click, and more and were established in 2018.

    Clients

    • Cisco
    • Oracle
    • Proofpoint

    Industries

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  • 26
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients

    • Pegasystems
    • JPMorgan
    • AIG

    Industries

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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  • 27
    • Undisclosed
    • 50 - 249 employees
    • New Rochelle, NY
    Sales outsourcing company ANOSALES LLC was founded in 2020. The midsize team offers sales outsourcing, market research, social media marketing, content marketing, and more. The company is headquartered in New Rochelle, New York.

    Industries

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  • 28
    • Undisclosed
    • 250 - 999 employees
    • New York, NY
    Lexvia Inc. Is a non-voice bpo/back office services and call center service. They focus on non-voice bpo/back office services and voice services and were established in 2011. Their midsize team is New York, New York-based.

    Industries

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  • 29
    • $50,000+
    • 10 - 49 employees
    • Brooklyn, NY
    Magic & Co. Is a call center company in Brooklyn, New York. Established in 2016, the small team offers voice services, advertising, and custom software development.

    Industries

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  • 30
    • Undisclosed
    • 50 - 249 employees
    • New York, NY
    Founded in 1994, Future Trans is a midsize translation company. Their team provides translation, call center services, and transcription. The firm is located in Giza, Egypt and New York, New York.

    Industries

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