Top 7 Call Center Services in New York City
Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.
To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in New York City. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
Answering Legal is a voice services firm based in Nesconset, N.Y. Founded in 2013, their team serves clients in the legal sector. Services include virtual reception, inbound appointment scheduling, and customer support.
Answering Legal provides answering services for a sole practitioner law office. The team brings in one lead per month. They excel at organization.
“I can manage my quality control more easily.” – Owner, Law Firm
ARDEM Incorporated is a business process outsourcing firm based in Hillsborough, New Jersey with an additional location in India. Established in 2004, ARDEM has over 250 employees. The firm specializes in data entry and non-voice services but are equipped to offer voice call support as well.
ARDEM Incorporated manages data entry for a government agency in New York City. The client processes massive volumes of data from various sources and needed to make their system more efficient. ARDEM's services save an average of 1200 labor-hours a month. The client has commented that ARDEM provides the best services in their niche, and finds these solutions vastly preferable to in-house manual data entry.
"It helps save time and allows records to be organized and stored. They have the ability to do what they promise." — HR Manager, Government Agency
VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.
A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.
"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company
American Business Awards: Most Innovative Technology Company of the Year (2017), , Pega Partner Award (2017 , Gold Stevie Winner (2017)
Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.
EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.
EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.
"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization
DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well.
DialAmerica provides customer support outsourcing for a large Pittsburgh-based retailer. The client receives over 1500 calls daily and needed robust support to handle that level of volume. DialAmerica saved the client time and resources on inbound calls, and consistently achieves a high level of service.
"Whenever we have questions they answer the questions very promptly... they seem perfect." – Sales Manager, Retail Firm
Leadroot is a New York-based lead generation company. Founded in 2017 with an additional office in the Philippines, the small team of less than 10 provides BPO services, voice services, email marketing, direct marketing, and marketing strategy for its small business and midmarket clients.
A legal document automation platform hired Leadroot to refine its marketing strategy and identify its target customers for outreach efforts. They researched and identified target customers, which has resulted in high engagement and conversion rates.
"Thanks to Leadroot, and the super targeted leads we’ve been getting, we’re getting 50-60% email open rates and even 10% conversion rates from initial cold-outreach email or call to qualified opportunity. " – Manager, Legal Document Automation Platform
Founded in 2009, Carden IT Services in a London based IT company with offices in Brighton, Essex and New York City. They have a team of 13 who provide IT managed services, IT consulting, IT strategies, and voice services to small and mid market businesses.
Carden IT Services collaborated with an educational experience platform to provide IT services for the company’s network. They assisted the client with responses on the client’s daily help desk feature and assured the system was ready to go each day.
“Carden and I worked as effectively as an ineffective piece of equipment allowed. The final solution to wipe the hard drive, suggested by their team, appears to have resolved all the issues I had been experiencing.” –– Travel Advisor, Education Experience Platform
Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.
