Top 100 Call Center Services in New York City

A SaaS company has hired FlyTech, Inc. to perform market research and support their outbound lead generation efforts. They have scaled the lead-generating abilities and collected the data to generate leads.

"What's impressive is their speed to market and their general ability to create conversion-focused messaging."

Abacus Cambridge Partners provides Apigee platform management services for a holding company. They also oversee a CIM (Customer Identity Management) platform as well as API maturity and governance.

“They understand and listen to our needs.”

After an initial discovery phase, Curral created and executed a LinkedIn lead generation strategy. They handled the outreach, nurtured leads, and advised on ways to optimize the sales pipeline.

“Tom went the extra mile and was always there if we needed anything.”

Aidey provided customer service. This included email support and phone support. 

"We were always able to communicate with the team."

Leadroot generates leads for a virtual assistant company. They led a cold-calling campaign to create leads and meetings with targeted companies. They also advise on blogs to target. The project is ongoing.

"I've never worked with a company where I've been so comfortable with what I'm putting in and getting out."

Periodix provides lead generation for a plagiarism detection platform. They also added additional employees for the project. They set up the client's LinkedIn and email marketing from scratch.

"I receive lots of advice on improvements to my LinkedIn profile in addition to getting new leads."

EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

In need of customer support, a media company engaged with FirmsDesk. The team was responsible for handling calls and booking appointments for podcasts and brand promotions. 

"They connected me with my clients and booked my slots effectively."

A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

The Hour - Back Office and Virtual Assistant Services provides BPO services for an Ai-sourcing automation platform. They provide support to the client's customer success and platform engagement team.

"They are professional, flexible, and easy to work with."

Carden IT Services provided IT support for an educational experience platform. Their team provides remote support over the phone and email.

"The consistent calm and supportive manner of the team and their tenacity in resolving my issues."

Bô-Soleil Group handles ongoing digital marketing support for a financial services company. The vendor is helping the client improve the performance of their online campaigns by analyzing customer data.

"Their communication and efficiency have been greatly appreciated throughout the course of our project."

GetCallers provided business services for an IT solutions company. The team supplied several agents assigned to different tasks such as appointment setting, customer service, and ad-hoc administrative duties. 

"They provided better services as compared to other companies."

An insurance carrier hired Pride BPO to increase employee productivity and decrease turnaround time. Pride BPO designed and implemented an outsourced solution to support bookkeeping, cash application, and payroll preparation. The Pride BPO solution achieved a 50% cost savings and reduced turnaround time for the client.

Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.