Looking for a top user research agency in San Francisco?

Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.

For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.

To assist you in your search for a partner, we’ve compiled this list of the top user research firm in San Francisco. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best San Francisco User Research Companies

  • 1
    $25,000+
    10 - 49 Employees
    San Mateo CA

    Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.

    Clients
    SAP
    Oracle
    Facebook
    Fiserv
    Industries
    Notable Project

    Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

    "They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

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  • 2
    $50,000+
    10 - 49 Employees
    Daly City CA

    Guidea (A Theresa Neil Design Company), founded in 2005, is headquartered in Austin, Texas, with an additional office in San Francisco. The company solely provides UX/UI design services, and their team of 33 people works with mostly enterprise and mid-market businesses, but also with small businesses. The businesses they serve are mainly in the financial services, health care & medical, and consumer products & services industries.
     

    Clients
    Adobe
    Google
    Whole Foods
    Industries
    Notable Project

    Guidea (A Theresa Neil Design Company) did a UI/UX redesign for a map software company. The client wanted to make their platform more user-friendly. Guidea (A Theresa Neil Design Company) met with the client and conducted user interviews before redesigning the site; they redesigned about 70% of the client’s site. Since the company redesigned the site, the client has received positive user feedback.

    “We got positive comments right from the initial release, which is rare. Usually, people are unhappy when you change the interface.” — Managing Partner, Map Software Company
     

  • 3
    $100,000+
    50 - 249 Employees
    San Francisco CA

    ArcTouch was founded in 2008 and has offices in San Francisco, Calif., New York, and Florianópolis, Brazil. They excel at app development, blockchain, and UX/UI design. They guide their enterprise clients through the app building process by defining a strategy for the best user experience, planning the visual design, developing and testing the prototype, and ensuring optimization and growth.

    Clients
    Yahoo!
    Adidas
    Audi
    3M
    Industries
    Notable Project

    A California-based content discovery startup hired ArcTouch to design a content discovery platform and iOS app. They provided feedback on the startup's user stories, created wireframes, and developed the platform and app. The project was completed ahead of schedule.

    “We’re astonished at the quality of the work. We’re a small company, and we weren’t expecting the same level of service a Fortune 500 company might enjoy. We were amazed by their design and the effort that went into every screen.” – Senior Project Manger, Content Discovery Startup

  • 5
    $10,000+
    10 - 49 Employees
    Oakland CA

    Kalamuna is a web development and design agency founded in 2012. They have 15 employees based in their Oakland, Calif. office. The bulk of their services focus on full-service web development, from visual design to server-side operations. Kalamuna also offers custom software development and digital strategy consulting.

    Clients
    : Berkeley EECS
    Progenity.com
    Arizona State University
    Space Foundation
    Industries
    Notable Project

    A Bay Area media company hired Kalamuna to redesign its website after ending its relationship with a former web designer. Kalamuna focused on migrating the site from Drupal 6 to 7 and updating its visual aesthetics and usability. The site was fairly sophisticated and involved migrating content dating back to 2006. This client praised Kalamuna's project management skills and timeliness and appreciated the visual and functional upgrades to the website.

    "They care about what they're doing, and they'll speak up if they feel like there's a better approach. They have really high standards for user experience and user testing." – Technology Director, Media Company

  • 6
    $25,000+
    10 - 49 Employees
    San Francisco CA

    WANDR is a product strategy and UX design firm based in Los Angeles. Founded in 2016, the team of 14 specializes in UX/UI design. They work primarily with small and midmarket-level businesses, focusing on IT, business services, and healthcare and medical.

     

    Clients
    IBM
    Geico
    Burt’s Bees
    Capital Group
    Industries
    Notable Project

    WANDR worked on website design for a meal prep delivery service. They redesigned a website to create a more professional appearance and brand. The WordPress platform is easily managed to track subscription plans and other e-commerce options. The client was impressed with the results of the project and the positive feedback it received. 

    “After the redesign, my traffic increased and my bounce rate decreased...I frequently receive compliments about the website’s design.” – Founder, Meal Prep Delivery Service

  • 7
    $25,000+
    50 - 249 Employees
    Pleasanton CA

    UXReactor is a full-service UX design firm based in Pleasanton, Calif. with an office in Hyderabad, India. The firm was founded in 2014 and has a staff of more than 80 professionals who provide UX/UI design, digital strategy,  and business consulting services to small businesses, mid-market companies, and large enterprises.

    Clients
    American Express
    CDW
    Citrix
    Tesla
    Industries
    Notable Project

    UXReactor helped a B2B Software Company to design their customer-facing software solution by first doing user research to find pain points and then proceeding to work on the UX/UI components. When the software was rolled out, the client's customers found it easy to use, making them easy to train in using the platform.

    "Their project management skills were excellent. " - Director for Design and Product Innovation, B2B Software Company 

  • 8
    $50,000+
    10 - 49 Employees
    San Francisco CA

    Founded in 2015, Geekbears is a UX/UI design and development firm. Based in San Fransisco and with a team of under 15 employees, they focus on UX/UI design, along with mobile and web app development, and IT strategy and consulting. They serve solely small businesses across various industries.  

    Clients
    UC Berkeley
    Indeed
    Hangurs
    Dumpling
    Industries
    Notable Project

    Geekbears did UX design and front- and backend development to create a fashion rental app. They used existing wireframes to create the app for iOS. Their work helped change an idea into a tangible product, achieving the client's main goal. 

    "In taking an idea from paper into existence, GeekBears has gone above and beyond. " – Creative Director, Fashion Rental App

  • 9
    $50,000+
    2 - 9 Employees
    Oakland CA

    Founded in 2016, Definery is a digital product design company based in Oakland, Calif. Their small team of 6 specializes in UX/UI design, product design, web design, and more for mainly small businesses. 

    Clients
    BBVA
    Lucidworks
    Medrio
    Clora
    Industries
    Notable Project

    Definery developed a web and mobile app for a small business banking startup, focusing on the UX design. The agency worked from start to finish. The finished work met every expectation that the banking startup had.

    "Since they are a small firm, you get very personal treatment from their managing director. It is a very personalized experience." – Head of Growth, Small Business Banking Startup

  • 10
    $10,000+
    10 - 49 Employees
    San Francisco CA

    415Agency is a UX/UI design firm based in San Francisco. Since 2004, the team of 6 has been specializing in UX/UI design.

     

    Clients
    jammy
    Luna
    Zen Supplies
    Wheelys Cafe
    Industries
    Notable Project

    415Agency worked on mobile app development for a home healthcare startup. They conceptualized, designed, and developed a mobile app that integrates with their health monitoring hardware device. They also designed the UI of the hardware. The client appreciated their flexibility throughout the project.

    “We got exactly what we wanted from 415Agency. I don’t have anything negative to say.” – CEO, Home Healthcare Startup  

  • 11
    $25,000+
    10 - 49 Employees
    San Francisco CA

    Zazz is a Seattle-based mobile app development company founded in 2011. They have an additional office in San Francisco. Their team of approximately 50 employees serves clients of all sizes and industries. In addition to app development, they also specialize in enterprise app modernization and UX/UI design.

    Clients
    Inclose
    Ideal Smart
    Sparehandz
    Industries
    Notable Project

    Zazz created iOS and Android apps that connect to a Bluetooth-enabled barbecue. Users can switch the product on and off, as well as control its temperature, from their phone. The team delivered a bug-free product and great designs.

    "Besides development, they also did the UX/UI of the app and designed our logo, as well." — Chief Product Officer, Startup

  • 12
    $50,000+
    10 - 49 Employees
    San Francisco CA

    Dayspring Technologies is a custom software and web development firm founded in 1997. They have just under 30 employees based in their San Francisco office. Much of their work focuses on custom software development for in-house platforms, but they also build client-side web apps, user interfaces, and e-commerce platforms.

    Clients
    Golden State Warriors
    BSNSports
    The North Face
    MercyCorps
    Industries
    Notable Project

    Dayspring Technologies built an MVP for an online marketplace that matches healthcare workers to health organizations. They identified the tech stack, developed a web app and mobile app from scratch, and provided UX to support the product. The client was impressed with their project management. 

    "Dayspring Technologies is different. They’re highly organized and make sure the project is on track." – CEO, Online Marketplace

  • 13
    $1,000+
    50 - 249 Employees
    Albany CA

    ESP Inspire is an e-commerce firm based in Albany, Calif. Founded in 2001, their team of 150 serves clients in the e-commerce, and consumer products sectors. Services include corporate identity, content development, and WooCommerce development.

    Clients
    Modestofood
    Naturessungrown
    Showboat Brand
    Childcare Careers
    Industries
    Notable Project

    ESP Inspire rebuilt a laser diode company’s site. The new site has garnered a heightened level of traffic. The team is prompt and organized.

    “They complete work in a timely manner.” – Director of Operations, Laser Diode Company

  • 14
    $5,000+
    2 - 9 Employees
    San Jose CA

    Studio 22 is a design agency based in Santa Clara, Calif. Founded in 2001, the team of 11 specializes in web design, logo, branding, and more.

     

    Clients
    Google
    Stanford University
    NASA
    San Francisco 49ers
    Industries
    Notable Project

    Studio 22 worked on branding and redesigned a website for an energy startup. They managed logo design, print design, industry marketing materials, and presentation templates as part of a rebrand. The client was impressed with their efficient project management.  

    “They were able to complete the project on our extremely aggressive timeline, which speaks volumes in terms of their management of the project.” – CEO, Energy Startup 

  • 15
    $25,000+
    10 - 49 Employees
    San Francisco CA

    The Savage Bureau is a design and branding agency located in San Francisco. Providing services related to branding, web design, and UX/UI design. The 6-person team has been in businesses since 2016.

    Clients
    Topcon
    Kilroy Realty
    Align Real Estate
    CIM Group
    Notable Project

    Improving site architecture, The Savage Bureau created banners and landing pages for UI/UX software company. They also provide several digital marketing services. The changes helped grow their core audience. It was a collaborative process and the team was great to work with.

    “The Savage Bureau has a proven track record and they’re just very good at what they do.” – Senior Creative Director, UI/UX Software Company

  • 16
    Undisclosed
    50 - 249 Employees
    San Francisco CA

    Scalio is a global digital product agency based in San Francisco, with offices in Atlanta and in Orange, Calif. The agency, founded in 2011, has more than 40 employees and provides, among others, web design, UX/UI design, and web development services to midmarket and other companies in various industries. 

    Clients
    Google
    Shell
    Uber
    Intuitive Surgical
    Notable Project

    A mobile solutions provider hired Scalio to create the components to create production environments for web, iOS, and Android that include testing, sales, and production. Scalio was also tasked to develop a robust management console that handles auditing, reporting, and account admin tasks. Scalio was able to undertake this project in less than six months, enabling the provider to significantly grow its business. 

    "Within the first 8 months post-launch we were able to convert, onboard, and train 700+ local businesses and over 2,000 local consumers." - COO, Mobile Solutions Provider

  • 17
    $10,000+
    50 - 249 Employees
    San Mateo CA

    Located in San Mateo, Calif., Ribbonfalls is a full stack development house boasting a team of at least 50 employees. The company was started in 2019 and offers mobile app, web, and custom software development as well as UX/UI design services. Their clients range from small to mid-sized businesses.

    Clients
    Lamden
    KRONOS
    JUGGLE
    IGF Fund
    Industries
    Notable Project

    Ribbonfalls developed an analytics tool MVP for a financial analytics provider. The team handled all technical parts of the project, from design and feature iteration to development and testing. In the end, their ability to adapt to the client's changing vision and use of simple communication tools made for a successful engagement.

    "We used Slack, Trello, Telegram, and Google Docs to communicate with the team and track progress." – Co-Founder & CEO, Financial Analytics Provider

  • 18
    $25,000+
    2 - 9 Employees
    San Francisco CA

    Founded in 2018, Imua software development and UX design firm based in San Francisco, Calif. They have a small team of fewer than 10 employees. They also provide branding and product design services. 

    Clients
    Hey Hero
    PodCave
    Uneebo
    CJA
    Industries
    Notable Project

    Imua worked with a commercial interior design firm to develop a web-based software application. Their work helped improve the client's efficiency and made it easier for the employees to track projects. 

    "The team is very skilled." – CEO, Interior Design Company

  • 19
    $5,000+
    2 - 9 Employees
    San Jose CA

    Denovers is a design studio based in Karachi, Pakistan, and founded in 2018. Their team of fewer than 10 specializes in UX/UI design, web design, and mobile app development solutions for clients ranging from small firms to large companies.

    Clients
    Heyremote
    Hoorayy
    Notable Project

    Denovers provided UX/UI design solutions for a job matching platform. The platform could not afford an in-house team early on and hired Denovers for UX/UI services. The platform’s MVP was widely accepted by clients.

    “The communication is very smooth.” - Co-founder & CEO, Job Matching Platform

  • 20
    $10,000+
    50 - 249 Employees
    Fremont CA

    Headquartered in Fremont, California and Gurugram, India, Radiansys is a software development firm. The midsize team focuses on custom software development, ux/ui design, cloud consulting & SI, mobile app development, and more. The firm was established in 2007.

    Industries
    Notable Project

    Radiansys developed the platform of a job search marketplace. They built a web-based portal and mobile app using MERN stack, and integrated AI capabilities for job matching. The project is ongoing.

    "Radiansys has a qualified team that provides outstanding support and follows the best practices."

  • 21
    $25,000+
    50 - 249 Employees
    San Francisco CA

    Pace Wisdom Solutions is a deep-tech product engineering & consulting firm based in Bangalore, India, with offices in San Francisco and Frankfurt, Germany. The firm, founded in 2011, has more than 130 employees and provides custom software development, UX/UI design, e-commerce development, web design, and web development services. Pace Wisdom Solutions serves mid-market and other-sized companies in various industries that include financial services, supply chain, logistics, and transport, and e-commerce.

    Clients
    Deloitte
    MediBuddy
    Philips
    Syngene
    Industries
    Notable Project

    An agritech company hired Pace Wisdom Solutions to develop a mobile app that will serve as a farming information portal and an online marketplace. During the process of development, Pace Wisdom Solutions built the wireframe for Android app and presented concepts like package of practice, crop calendar, news & videos, and m-commerce as app features for the front end and backend work. After six months, Pace Wisdom Solutions delivered a working product and, after many changes, the company went live with the app. Pace Wisdom Solutions continues to provide maintenance for the app and website.

    "They actually come with options to choose in place of constraints with which we typically get overwhelmed." - Product Manager, Agritech Company

  • 22
    $5,000+
    2 - 9 Employees
    San Ramon CA

    designial is digital strategy and UI/UX design firm based in San Ramon, Calif. Founded in 2018, their team of 8 serves clients in the healthcare and finance sectors. Services include iOS/Android development, UX strategy, and user research.

    Industries
    Notable Project

    designial designed and developed a platform for a consulting company. They built it on the web, iOS, and Android. The team delivered high-quality work at a reasonable price.

    “Timely communication was maintained from start to finish.” – Partner, Consultancy

  • 23
    $1,000+
    10 - 49 Employees
    Mountain View CA

    Founded in 2016, Webtrack Technologies is located in India. Their team of 12 employees provides web development, SEO, and web design services.

    Clients
    Webinars and Workshops
    Network After Work
    Chill Bar
    After Work Social
    Industries
    Notable Project

    Webtrack Technologies has developed and iterated multiple e-commerce websites for a men's clothing store. They also create and post content on Facebook and Instagram. Their redesign made the website relevant.

    "They've done a redesign to make the flow even better and to remain relevant." –Owner, Men's Clothing Store

  • 24
    $50,000+
    10 - 49 Employees
    San Francisco CA

    Infuse is a software development company based in San Francisco. The company, founded in 2014, has a team of around 20 that provides custom software development, mobile app development, and UX/UI design services. Infuse serves enterprise and smaller-sized companies in various industries that include financial services, medical, and IT. 

    Clients
    CardConnect
    DonorsChoose
    Ready Responders
    Industries
    Notable Project

    A merchant acquiring service company hired Infuse to adapt their existing software to their Clover POS hardware. Infuse worked closely with the company in the integration, the creation of a strong UX design, and meeting their fulfillment, logistics, and other operational needs. After the completion of this project, Infuse was tapped to provide support for their Android mobile application and integrate a Bluetooth dongle that gives the connected device the ability to allow credit card payments.

    "They’re smart and scrappy. We didn’t have to provide a lot of direction or requirements to get our desired outcome." - SVP of Technology, Merchant Acquiring Service Company

  • 25
    $10,000+
    10 - 49 Employees
    San Francisco CA
    Tendo Communications is a content marketing company. They specialize in content marketing, digital strategy, marketing strategy, ux/ui design, and more and were established in 1999. Their small team is San Francisco, California-based.
    Industries
    Notable Project

    Tendo Communications developed multiple web pages for an electronics manufacturing equipment provider. They migrated and optimized content. The team is now in the final phase of the project and doing QA work.

    "We had a high-performance expectation and we got a high-performance result."

  • 26
    $1,000+
    Freelancer
    San Mateo CA

    GCX Solutions is a product development firm headquartered in San Mateo, CA. Founded, in 2018, their team of approximately 1–2 employees mostly serves small clients and some mid-sized businesses. Within the scope of product development, their specialties include custom software and UX/UI design.

    Clients
    Momentum Design Lab
    SingleMind
    Accelerance
    Industries
    Notable Project

    GCX Solutions provided user testing as an outsourced project for a product design agency. They tested the early-stage designs of a third-party client to ensure an effective reflection of the client's brand. Their work yielded useful suggestions for improvement.

    "The results of the user testing that GCX Solutions completed for us were thorough and described a number of possible improvements for the website’s UX." — Chief Creative Officer, Product Design Agency

  • 27
    $5,000+
    10 - 49 Employees
    Santa Clara CA

    Specno is a tech company based in Cape Town, South Africa, with an office in Paarl, Soutf Africa. The company, founded in 2018, has a team of more than ten that provides, among others, mobile app development, UX/UI design, and custom software development to various small and midmarket companies. 

    Clients
    BDO
    Overberg Agri
    Talisman
    Sawex
    Industries
    Notable Project

    A parcel delivery service hired Specno to streamline the service's mobile app by building wireframes and improving the designs to decrease the pain points. The internal team tested the new designs and found them to be more intuitive than the service's old app. 

    "The team managed to wireframe and prototype the system within just a months work." - CEO, parcel delivery service

  • 28
    $5,000+
    10 - 49 Employees
    San Jose CA
    6irdView is an enterprise app modernization company launched in 2019. Their small team is headquartered in San Jose, California. The agency offers enterprise app modernization, mobile app development, web development, ux/ui design, and more.
    Industries
    Notable Project

    6irdView managed full-stack development of a web and iOS app that enables users to locate and access gyms. Using Swift and CocoaPods, the team built the map-based platforms.

    "They knocked the design out of the park."

  • 29
    $5,000+
    10 - 49 Employees
    San Francisco CA

    Taurus Media is an SEO and marketing company based in San Francisco, with additional offices in Orlando, Fla.; Dublin, Ireland; and Weehawken, N.J. Founded in 2015, this company has 12 employees in total. Taurus Media offers various digital services for small and medium businesses includign SEO, web design, and UI/UX design.

    Clients
    DHL
    Sheraton
    All State
    Industries
    Notable Project

    Taurus Media performed SEO services for an e-commerce and communications company. The project involved pushing various webpages higher up the search engine rankings. Taurus Media made use of keywords and other SEO techniques to make the site's content perform better in search engines. The company reports that Taurus Media was able to meet all of their goals.

    "It was really easy to work with Taurus Media regarding project management and daily tasks between them and us." Managing Director, E-Commerce Company

  • 30
    Undisclosed
    10 - 49 Employees
    San Francisco CA
    DC Design LTD is an user experience agency and product design company. Established in 2012, the firm is in San Francisco, California. The small team specializes in ux/ui design and product design.
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