Looking for a top inbound call center in the United Kingdom?

Inbound call centers can make all the difference to your business.

To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in United Kingdom. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best United Kingdom Inbound Call Center Companies

  • 1
    $1,000+
    10,000+ Employees
    Stretford United Kingdom

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Clients
    Workplace Safety and Insurance Board
    Industries
    Notable Project

    TELUS International provided custom development services for a workplace safety and insurance board. They built a healthcare billing system, handling end-to-end development. The solution is used by over 30,000 healthcare institutions and decreased payment processing time.

    "What sets them apart is the balance of both value of the functionalities they’ve brought on board together with their ability to connect and build a platform that was scalable to adapt to the e-health landscape." –Manager of Program Effectiveness, Workplace Safety and Insurance Board

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  • 2
    $250,000+
    250 - 999 Employees
    Leeds United Kingdom

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries
    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

  • 3
    Undisclosed
    250 - 999 Employees
    Edinburgh United Kingdom

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

    Clients
    UCLA
    Verizon
    Bank of America
    Industries
    Notable Project

    AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

    "They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

  • 4
    Undisclosed
    1,000 - 9,999 Employees
    Birkenhead United Kingdom

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Clients
    Liverpool FC
    The Health Lottery
    Argos
    Plusnet
    Industries
    Notable Project

    The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    “Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
     

  • 5
    Undisclosed
    250 - 999 Employees
    Wrexham United Kingdom

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Notable Project

    Moneypenny provides 24-hour customer support for a hospitality agency to help with after-hours services. Their team works around the clock to answer customers' questions. Their work improved the agency's customer service and generated new leads.

    " We have shown a great increase of customer clientele since hiring this company." — Senior Manager, Hospitality Firm

  • 6
    $1,000+
    10 - 49 Employees
    Thatcham United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients
    Zenith
    Berkshire Community Foundation
    Knight Frank
    Volkswagen
    Notable Project

    Verbatim Virtual Receptionists provided overflow call answering services to an IT outsourcing provider. They provided coverage as needed and logged the calls on the client’s CRM system. Verbatim Virtual Receptionists’ involvement was crucial to the client’s business and saved them a lot of time.

    “Having a reliable service to answer the overflow calls is vital to our business. It also helps to filter out unwanted calls and saves our staff a lot of time.” – Managing Director, IT Outsourcing Provider

  • 7
    $1,000+
    1,000 - 9,999 Employees
    London United Kingdom

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

    Clients
    Just Park
    American Express
    Time Inc.
    Quantcast
    Industries
    Notable Project

    A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

    "Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

  • 8
    Undisclosed
    10 - 49 Employees
    Basingstoke United Kingdom

    ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

    Clients
    FlatFeeLandlord
    The Spencer Law Firm
    Kaye Stern Properties
    Industries
    Notable Project

    ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

    "It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

  • 9
    Undisclosed
    50 - 249 Employees
    London United Kingdom

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Clients
    Hafilat Industry LLC
    Safaricom
    Telenor
    Industries
    Notable Project

    A fintech company outsourced their call center needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower rate. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

    "Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them." – Senior Operations Manager, Fintech Company

  • 10
    $1,000+
    10 - 49 Employees
    London United Kingdom

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 11
    $10,000+
    50 - 249 Employees
    London United Kingdom

    ACTIVE PROFILE is an IT staff augmentation company in Casablanca, Morocco. The small company was launched in 2015. Their services include IT staff augmentation, web development, custom software development, e-commerce development, and more.

    Industries
    Notable Project

    QS Dev International develops B2B outgoing sales calls program for an alternative energy supplier. They are responsible for marketing the company's electricity and natural gas supply offers.

    "Their flexibility and adaptation to the needs of a constantly evolving activity are impressive."

  • 12
    $1,000+
    50 - 249 Employees
    East Stratton United Kingdom

    Opus Growth Partners is a phone answering service. They are located in Ukrainka, Ukraine and have a midsize team. Their services include voice services, direct marketing, and email marketing.

    Industries
    Notable Project

    A leading BPO firm needed a reliable partner that will help their clients with lead generation and appointment setting services. They chose Opus Growth Partners to be that partner.

    "Their pricing was very competitive, and they offered a service that really went beyond what I was expecting."

  • 13
    $1,000+
    2 - 9 Employees
    Leicester United Kingdom

    Paragon Sales Solutions is a telemarketing and marketing agency founded in Leicester, England in 2019 with fewer than 10 employees. They offer social media marketing, business consulting, and voice services for small businesses.

    Clients
    App Sapiens
    Go Gloucestershire Communications
    Fourwards at Ashfields
    Industries
    Notable Project

    Paragon Sales Solutions provided telecommunication sales services for a property inspection company. The company wanted to improve sales without having to hire more talent. The company has since been able to work with a new client each week.

    “They’re really great for small businesses and their pricing is transparent.” - CEO, Property Inspection Company

  • 14
    $1,000+
    10 - 49 Employees
    Birmingham United Kingdom

    Virtalent, founded in 2014, is a company that offers virtual assistance. The company is headquartered in Birmingham, United Kingdom, and has a team of 11 employees who mostly provide non-voice BPO/back office services, but also provide voice services. The businesses they work with represent a variety of industries including the advertising & marketing, consumer products & services, hospitality & leisure, and legal services industries.
     

    Clients
    Countrywide
    Mills & Reeve
    Marco’s
    Industries
    Notable Project

    Virtalent provided administrative assistance to a consulting company. The client’s business was growing, but their administrative processes could not keep up with their growth. Additionally, the client needed support with reporting, hiring, invoicing, and consultant on and off-boarding.Since working with the company, the client has a reduced admin burden and has been able to focus more on work.
     

  • 15
    $1,000+
    250 - 999 Employees
    London United Kingdom

    Growthonics is a marketing firm founded in London in 2014. With over 1,000 members, they offer email marketing and business consulting solutions to small and mid-market agencies in the field of business services.

    Clients
    City Pantry
    Industries
    Notable Project

    Growthonics provided lead generation services for a training SaaS. The goal was to improve generation within the USA, with 10 sales demos per month. Growthonics helped land 25 high-quality leads for the platform.

    “Great team. A little bit tricky with time zones, but we made it work.” - Head of Marketing, Training SaaS

  • 16
    $100,000+
    1,000 - 9,999 Employees
    London United Kingdom
    Firstsource Solutions is a large call center company headquartered in London , United Kingdom; Louisville, Kentucky; Mumbai, India and Muntinlupa City, Philippines. The team offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and business consulting.
    Industries
  • 17
    $1,000+
    10 - 49 Employees
    Kirton in Lindsey United Kingdom
    Answering service company Anserve was founded in 1995. Their small team is located in Kirton in Lindsey, United Kingdom and focuses on voice services.
    Industries
    Notable Project

    Anserve provides customer service support for a heating oil supplier. The team takes calls after the client's opening hours and resolves the caller's questions or issues. They also pass important messages.

    "They’ve been excellent throughout all these years."

  • 18
    $1,000+
    1,000 - 9,999 Employees
    London United Kingdom

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients
    Microsoft
    Cognizant Technology Solutions
    Industries
    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

  • 19
    Undisclosed
    10 - 49 Employees
    London United Kingdom

    Lentrax Translation Services is a translation agency in Dubai, the United Arab Emirates, and London, England. Founded in 2019, they have about 5 employees that serve clients in a wide variety of sectors. Services include translation, voice series, and transcription.

    Clients
    AayZee Technologies
    Notable Project

    Lentrax Translation Services provided translation services for a software and web development company. Their team of proofreaders and translators convert marketing materials and webinars into text. Their services are professional, and they delivered the project in a quick turnaround.

    “Lentrax Translations services delivered a rapid, courteous, responsive and professional service and I was delighted with the result.” – CEO, Software and Web Development Company

  • 20
    $1,000+
    10,000+ Employees
    Milton Keynes United Kingdom
    Non-voice bpo/back office services and answering service company Konecta was launched in 1999. Their large team is located in Milton Keynes, United Kingdom. Their services include non-voice bpo/back office services and voice services.
    Industries
  • 21
    Undisclosed
    250 - 999 Employees
    London United Kingdom
    Phone answering service Sabio was launched in 1998. Their midsize team is in London, United Kingdom. Their services include voice services.
  • 22
    $1,000+
    10 - 49 Employees
    london United Kingdom

    Nexuses is a web design firm based in London, UK. Founded in 2015, their team of 10 serves clients in the business services, IT, and consumer product sectors. Services include marketing strategy and branding.

    Clients
    Mercedes
    Franchise India
    Indeed
    HAKU
    Industries
    Notable Project

    Nexuses provided web design services for a sporting company. The team is responds quickly and delivered a good final product.

    “They had good timing.” –Director, Sporting Company

  • 23
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    Bill Gosling Outsourcing

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    $10,000+
    1,000 - 9,999 Employees
    Glasgow United Kingdom

    Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services. 

    Clients
    Canada's Best Managed Companies
    Green Apple Award Winner
    Industries
  • 24
    Undisclosed
    50 - 249 Employees
    London United Kingdom
    Intradiem is a telephone answering service established in 1995. Headquartered in Alpharetta, Georgia and London, United Kingdom, their midsize team focuses on voice services, Artificial Intelligence, and business consulting.
    Industries
  • 25
    $1,000+
    50 - 249 Employees
    Nottingham United Kingdom
    Phone answering service Answer4u is located in Nottingham , United Kingdom. The agency provides voice services and non-voice bpo/back office services and is midsize.The agency was founded in 2004.
  • 26
    $1,000+
    250 - 999 Employees
    Salford United Kingdom
    AlldayPA, an answering service company, is based in Salford, United Kingdom. The midsize agency was launched in 1999. Their services include voice services and non-voice bpo/back office services.
    Industries
  • 27
    $1,000+
    250 - 999 Employees
    Bury United Kingdom
    Launched in 2012, FM Outsource is a call center. The midsize team specializes in voice services, non-voice bpo/back office services, business consulting, translation, and more. The firm is located in Bury, United Kingdom and Bolton, United Kingdom.
  • 28
    $1,000+
    250 - 999 Employees
    London United Kingdom
    CALLCARE is a midsize call center service launched in 1998. Their services include voice services and non-voice bpo/back office services. The company is based in London, United Kingdom.
    Industries
  • 29
    $1,000+
    250 - 999 Employees
    Southend-on-sea United Kingdom
    Call center Ventrica was founded in 2010. They are located in Southend-on-sea, United Kingdom and have a midsize team. Ventrica focuses on voice services, HR services, and non-voice bpo/back office services.
    Industries
  • 30
    $1,000+
    250 - 999 Employees
    Sheffield United Kingdom
    Headquartered in Sheffield, United Kingdom, Ant Marketing is a midsize call center service. They offer voice services and were established in 1989.
    Industries
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