Top 100 Back Office BPO Services in the United Kingdom

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Top 100 Back Office BPO Services in the United Kingdom

June 2023

Looking for a top non-voice BPO service provider in the United Kingdom?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations. 

List of the Best United Kingdom Back Office BPO Firms

  • 1
    • $1,000+
    • 10 - 49 employees
    • Thatcham , United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients

    • Knight Frank
    • Volkswagen Group UK
    • HelpAge International
    • NRG networks

    Notable Project

    An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM system.

    "The quality of their receptionists really stands out."

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  • 2
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.0
    • NPS

      5.0
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    • $1,000+
    • 250 - 999 employees
    • Edinburgh , United Kingdom

    SmartPA is the leading UK virtual assistant company, based in Edinburgh. Founded in 2008, they have over 300 employees that serve businesses of all sizes. Let SmartPA’s virtual assistants handle your and PA tasks remotely for a flexible monthly package.

    Clients

    • Krispy Kreme
    • BBC
    • Total Oil & Gas
    • Edinburgh Univertsity

    Notable Project

    SmartPA provides ongoing support and personal assistance services for a franchise consulting firm. They help answer calls, provide customer service, set appointments, manage a database, and do lead generation.

    “They know our business so well that they’ve brought us new clients. They’ve been a huge asset to us over the years.”

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  • 3
    • Undisclosed
    • 1,000 - 9,999 employees
    • Birkenhead , United Kingdom

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Clients

    • Plusnet
    • at800
    • River Island
    • ATOS

    Industries

    Notable Project

    The Contact Company is providing 24/7 customer support for technical and sales issues. They offer assistance via phone, email, social media, live chat, and corporate web forums.

    “The Contact Company easily surpassed our goal for 80% customer satisfaction.”

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  • 4
    • $1,000+
    • 10 - 49 employees
    • Banbury, United Kingdom

    Oneresource Virtual Assistants Ltd is a virtual assistant services company based in Banbury, U.K. The company, founded in 2009, has a core team of around ten that provides, among others, non-voice BPO/back office services, marketing strategy and bookkeeping services to small companies.

    Clients

    • James's Place Wealth Management

    Notable Project

    Oneresource Virtual Assistants Ltd. conducted market research for a real estate firm. They helped the client identify a new development opportunity.

    "They got the job done swiftly and very efficiently."

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  • 5
    • Scheduling

      4.3
    • Quality

      4.7
    • Cost

      4.5
    • NPS

      4.7
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    • $250,000+
    • 250 - 999 employees
    • Leeds, United Kingdom

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

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  • 6
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.0
    • NPS

      5.0
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    • Undisclosed
    • 10 - 49 employees
    • Harlow, United Kingdom
    Answering service Medical PA was launched in 2005. The small team offers call center services, customer service outsourcing, and back office outsourcing. The company is in Harlow, United Kingdom.

    Industries

    Notable Project

    A podiatry office hired Medical PA for call center services. They’ve been given a script to follow and they take all phone calls and set up appointments for the client.

    “Our patients love them and compliment how professional they are.”

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  • 7
    • Undisclosed
    • 50 - 249 employees
    • Birmingham, United Kingdom

    Virtalent, founded in 2014, is a company that offers virtual assistance. The company is headquartered in Birmingham, United Kingdom, and has a team of 11 employees who mostly provide non-voice BPO/back office services, but also provide voice services. The businesses they work with represent a variety of industries including the advertising & marketing, consumer products & services, hospitality & leisure, and legal services industries.
     

    Clients

    • Countrywide
    • Mills & Reeve
    • Marco’s

    Industries

    Notable Project

    Virtalent provided administrative assistance to a consulting company. The client’s business was growing, but their administrative processes could not keep up with their growth. Additionally, the client needed support with reporting, hiring, invoicing, and consultant on and off-boarding.Since working with the company, the client has a reduced admin burden and has been able to focus more on work.
     

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  • 8
    • $1,000+
    • 50 - 249 employees
    • Hants, United Kingdom

    ProcessFlows, a non-voice bpo/back office services company, was established in 1987. Their midsize team is in Hants, United Kingdom; Ipswich , United Kingdom and София, Bulgaria. The company specializes in non-voice bpo/back office services, custom software development, finance & accounting outsourcing (FAO), IT managed services, and more.

    Industries

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  • 9
    • Undisclosed
    • 10 - 49 employees
    • London, United Kingdom
    Back office outsourcing company MultiPass is based in London, United Kingdom. The small firm was established in 2017. Their services include back office outsourcing.

    Industries

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  • 10
    • $1,000+
    • 50 - 249 employees
    • Portslade, United Kingdom
    Adetiq Ltd is a midsize non-voice bpo/back office services company. Headquartered in Portslade, United Kingdom, the agency was established in 1966. Their services include non-voice bpo/back office services.

    Industries

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  • 12
    • Undisclosed
    • 2 - 9 employees
    • Liverpool, United Kingdom
    TOTAL PA LTD is a back office outsourcing company. The small team is based in Liverpool, United Kingdom. Their services include back office outsourcing.

    Industries

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  • 13
    • Undisclosed
    • 10 - 49 employees
    • Wokingham, United Kingdom
    Answering service company and back office outsourcing company Clinic Answer was founded in 2000. The agency specializes in call center services and back office outsourcing and has a small team. The agency is based in Wokingham, United Kingdom and Edinburgh, United Kingdom.
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  • 14
    • $1,000+
    • 2 - 9 employees
    • London, United Kingdom
    Launched in 2021, SideSparkz is a back office outsourcing company. The small London, United Kingdom-based team specializes in back office outsourcing, social media marketing, email marketing, market research, and more.

    Industries

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  • 15
    • $1,000+
    • 50 - 249 employees
    • Nottingham , United Kingdom

    Phone answering service Answer4u is located in Nottingham , United Kingdom. The agency provides voice services and non-voice bpo/back office services and is midsize.The agency was founded in 2004.

    Industries

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  • 16
    • Scheduling

      0.5
    • Quality

      0.5
    • Cost

      3.0
    • NPS

      0.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • London, United Kingdom

    CALLCARE is a midsize call center service launched in 1998. Their services include voice services and non-voice bpo/back office services. The company is based in London, United Kingdom.

    Industries

    Notable Project

    CALLCARE provided call answering services for a software company. They were hired to take out-of-hours calls from clients and either route the query to the client's engineers or email it for triage.

    "Most emails were ignored."

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  • 17
    • Undisclosed
    • 1,000 - 9,999 employees
    • Marlow, United Kingdom

    Whistl is a large Marlow, United Kingdom-based fulfillment company. Established in 1950, the team specializes in fulfillment, logistics & supply chain consulting, warehousing & distribution, customer service outsourcing, and more.

    Industries

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  • 18

    Worked with Reliance International Limited?

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    • $1,000+
    • 2 - 9 employees
    • Cheltenham, United Kingdom
    Reliance International Limited is a back office outsourcing and customer service outsourcing company based in Cheltenham, United Kingdom and Harare, Zimbabwe. Launched in 2019, the small team focuses on back office outsourcing and customer service outsourcing.

    Industries

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  • 19
    • $1,000+
    • 10 - 49 employees
    • Fareham, United Kingdom
    Inspired B2B Marketing is a small call center company. Established in 2015, the agency is headquartered in Fareham, United Kingdom. Their team provides voice services and non-voice bpo/back office services.

    Industries

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  • 20
    • $1,000+
    • 2 - 9 employees
    • Peterborough, United Kingdom
    Launched in 2019, Funnel Boost Ltd is a non-voice bpo/back office services company. Their small team is headquartered in Peterborough, United Kingdom and focuses on non-voice bpo/back office services, email marketing, and market research.

    Industries

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  • 21
    • $5,000+
    • 10 - 49 employees
    • London , United Kingdom
    Call Vidia is a non-voice bpo/back office services and answering service company located in Bakersfield, California and London , United Kingdom. The small company was launched in 2018. Their team focuses on non-voice bpo/back office services and voice services.
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  • 22
    • $10,000+
    • 10 - 49 employees
    • Edinburgh, United Kingdom
    Primate is a small web design company. Headquartered in Edinburgh, United Kingdom, the agency was founded in 2011. Their team offers web design, non-voice bpo/back office services, graphic design, and product design.

    Industries

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  • 23

    Worked with Changepond Technologies Private Limited?

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    • $25,000+
    • 250 - 999 employees
    • Harrow, United Kingdom
    Changepond Technologies Private Limited is a midsize Harrow, United Kingdom-based IT strategy consulting company. Established in 2000, the team specializes in IT strategy consulting, IT managed services, custom software development, mobile app development, and more.

    Industries

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  • 24
    • $1,000+
    • 10 - 49 employees
    • Harlow, United Kingdom
    Answering service company Zebra Connexions Ltd is headquartered in Harlow, United Kingdom. The small team focuses on call center services and back office outsourcing. The company was established in 2004.
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  • 25
    • Undisclosed
    • 10 - 49 employees
    • Manchester, United Kingdom
    Mi PA, a answering service company, is headquartered in Manchester, United Kingdom. They specialize in call center services, customer service outsourcing, back office outsourcing, and finance & accounting outsourcing (FAO) and were established in 2008.

    Industries

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  • 26
    • $1,000+
    • 10,000+ employees
    • Milton Keynes, United Kingdom
    Non-voice bpo/back office services and answering service company Konecta was launched in 1999. Their large team is located in Milton Keynes, United Kingdom. Their services include non-voice bpo/back office services and voice services.

    Industries

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  • 27
    • $1,000+
    • 10 - 49 employees
    • Blyth, United Kingdom
    Cleardata UK is a Blyth, United Kingdom-based non-voice bpo/back office services company. They offer non-voice bpo/back office services and were founded in 2000.

    Industries

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  • 28
    • $1,000+
    • 10 - 49 employees
    • Hartford, United Kingdom
    Pink Spaghetti PA Services is a small non-voice bpo/back office services company. Established in 2009, the firm is based in Hartford, United Kingdom. Their services include non-voice bpo/back office services.

    Industries

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  • 29

    Worked with Medical Billing and Collection?

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    • $1,000+
    • 10 - 49 employees
    • Little Chalfont, United Kingdom
    Medical Billing and Collection is a non-voice bpo/back office services company launched in 1992. Their small team is in Little Chalfont, United Kingdom. Their services include non-voice bpo/back office services.

    Industries

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  • 30
    • $1,000+
    • 10 - 49 employees
    • Southend-on-Sea, United Kingdom
    Hythehopes, a non-voice bpo/back office services company, is located in Southend-on-Sea, United Kingdom. The small team focuses on non-voice bpo/back office services and was launched in 1999.

    Industries

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