Top 100 Back Office BPO Services in the United Kingdom

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Top 100 Back Office BPO Services in the United Kingdom

December 2022

Looking for a top non-voice BPO service provider in the United Kingdom?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations. 

List of the Best United Kingdom Back Office BPO Firms

  • 1
    • $1,000+
    • 10 - 49 employees
    • Thatcham , United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients

    • Knight Frank
    • Volkswagen Group UK
    • HelpAge International
    • NRG networks

    Notable Project

    Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate. 

    "They understand our business and our goals."

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  • 2
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Edinburgh ,

    SmartPA is the leading UK virtual assistant company, based in Edinburgh. Founded in 2008, they have over 300 employees that serve businesses of all sizes. Let SmartPA’s virtual assistants handle your and PA tasks remotely for a flexible monthly package.

    Clients

    • Krispy Kreme
    • BBC
    • Total Oil & Gas
    • Edinburgh Univertsity

    Notable Project

    SmartPA provided BPO and lead generation services for a franchise consulting firm. Their team answered phone calls and served as the face of the partner's business by being personable, talkative, and exemplifying company culture. They've helped renew contracts for the partner's key clients as a direct result of their efforts.

    "Partnering with them has been a great way to develop our team. The onboarding process is very seamless." –CEO, Franchise Consulting Firm

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  • 3
    • Undisclosed
    • 1,000 - 9,999 employees
    • Birkenhead ,

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Clients

    • Plusnet
    • at800
    • River Island
    • ATOS

    Industries

    Notable Project

    The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    “Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
     

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  • 4
    • $1,000+
    • 10 - 49 employees
    • Banbury,

    Oneresource Virtual Assistants Ltd is a virtual assistant services company based in Banbury, U.K. The company, founded in 2009, has a core team of around ten that provides, among others, non-voice BPO/back office services, marketing strategy and bookkeeping services to small companies.

    Clients

    • James's Place Wealth Management

    Notable Project

    Oneresource Virtual Assistants Ltd. conducted market research for a real estate firm. They helped the client identify a new development opportunity.

    "They got the job done swiftly and very efficiently."

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  • 5
    • Scheduling

      4.3
    • Quality

      4.7
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 250 - 999 employees
    • Leeds,

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

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  • 6
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Harlow, United Kingdom
    Answering service Medical PA was launched in 2005. The small team offers call center services, customer service outsourcing, and back office outsourcing. The company is in Harlow, United Kingdom.

    Notable Project

    A podiatry office hired Medical PA for call center services. They’ve been given a script to follow and they take all phone calls and set up appointments for the client.

    “Our patients love them and compliment how professional they are.”

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  • 7
    • $1,000+
    • 10,000+ employees
    • Milton Keynes,
    Non-voice bpo/back office services and answering service company Konecta was launched in 1999. Their large team is located in Milton Keynes, United Kingdom. Their services include non-voice bpo/back office services and voice services.

    Industries

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  • 8
    • Undisclosed
    • 50 - 249 employees
    • Birmingham,

    Virtalent, founded in 2014, is a company that offers virtual assistance. The company is headquartered in Birmingham, United Kingdom, and has a team of 11 employees who mostly provide non-voice BPO/back office services, but also provide voice services. The businesses they work with represent a variety of industries including the advertising & marketing, consumer products & services, hospitality & leisure, and legal services industries.
     

    Clients

    • Countrywide
    • Mills & Reeve
    • Marco’s

    Industries

    Notable Project

    Virtalent provided administrative assistance to a consulting company. The client’s business was growing, but their administrative processes could not keep up with their growth. Additionally, the client needed support with reporting, hiring, invoicing, and consultant on and off-boarding.Since working with the company, the client has a reduced admin burden and has been able to focus more on work.
     

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  • 9
    • $1,000+
    • 50 - 249 employees
    • Hants,

    ProcessFlows, a non-voice bpo/back office services company, was established in 1987. Their midsize team is in Hants, United Kingdom; Ipswich , United Kingdom and София, Bulgaria. The company specializes in non-voice bpo/back office services, custom software development, finance & accounting outsourcing (FAO), IT managed services, and more.

    Industries

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  • 10
    • $1,000+
    • 10 - 49 employees
    • Hartford,
    Pink Spaghetti PA Services is a small non-voice bpo/back office services company. Established in 2009, the firm is based in Hartford, United Kingdom. Their services include non-voice bpo/back office services.

    Industries

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  • 11
    • Undisclosed
    • 250 - 999 employees
    • Cardiff,
    Target Group is a midsize non-voice bpo/back office services company established in 1979. Their services include non-voice bpo/back office services. The agency is headquartered in Cardiff, United Kingdom.
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  • 12
    • $1,000+
    • 10 - 49 employees
    • London,
    Based in London, United Kingdom, Obelisk Support is a non-voice bpo/back office services company. The small team offers non-voice bpo/back office services. The firm was launched in 2010.

    Industries

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  • 13
    • $10,000+
    • 10 - 49 employees
    • Cheadle,
    Assured Events is a non-voice bpo/back office services company. Launched in 2006, the small agency is in Cheadle, United Kingdom. Their services include non-voice bpo/back office services and media planning & buying.

    Industries

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  • 14
    • Undisclosed
    • 10 - 49 employees
    • London, United Kingdom
    Back office outsourcing company MultiPass is based in London, United Kingdom. The small firm was established in 2017. Their services include back office outsourcing.

    Industries

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  • 15
    • $1,000+
    • 2 - 9 employees
    • London,
    Established in 2013, Medical Billing Direct is a non-voice bpo/back office services company. Their small team is headquartered in London, United Kingdom. Their services include non-voice bpo/back office services.

    Industries

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  • 16
    • Undisclosed
    • 250 - 999 employees
    • Duffryn, United Kingdom
    Carpeo is a non-voice bpo/back office services company in Duffryn, United Kingdom. The company focuses on non-voice bpo/back office services and has a midsize team.The company was launched in 2009.
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  • 17
    • $1,000+
    • 10 - 49 employees
    • Blyth,
    Cleardata UK is a Blyth, United Kingdom-based non-voice bpo/back office services company. They offer non-voice bpo/back office services and were founded in 2000.

    Industries

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  • 18

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    • $1,000+
    • 10 - 49 employees
    • Little Chalfont,
    Medical Billing and Collection is a non-voice bpo/back office services company launched in 1992. Their small team is in Little Chalfont, United Kingdom. Their services include non-voice bpo/back office services.

    Industries

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  • 19
    • $1,000+
    • 10 - 49 employees
    • Glasgow,
    NewGalexy is a non-voice bpo/back office services company in Glasgow, United Kingdom; London, United Kingdom; Northbridge, Australia and Mumbai, India. The small team specializes in non-voice bpo/back office services and was launched in 2012.

    Industries

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  • 20
    • $1,000+
    • 50 - 249 employees
    • Portslade,
    Adetiq Ltd is a midsize non-voice bpo/back office services company. Headquartered in Portslade, United Kingdom, the agency was established in 1966. Their services include non-voice bpo/back office services.

    Industries

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  • 21
    • $1,000+
    • 10 - 49 employees
    • Southend-on-Sea,
    Hythehopes, a non-voice bpo/back office services company, is located in Southend-on-Sea, United Kingdom. The small team focuses on non-voice bpo/back office services and was launched in 1999.

    Industries

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  • 22
    • $1,000+
    • 10 - 49 employees
    • Cardiff,
    Non-voice bpo/back office services company Involegal was launched in 2010. Their small team is in Cardiff, United Kingdom. Involegal focuses on non-voice bpo/back office services.

    Industries

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  • 23
    • $1,000+
    • 2 - 9 employees
    • Hemel Hempstead,
    Non-voice bpo/back office services company Medical Management Services was established in 2010. They are based in Hemel Hempstead, United Kingdom and have a small team. Their services include non-voice bpo/back office services.

    Industries

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  • 25
    • $1,000+
    • 2 - 9 employees
    • London,
    PXParalegal, a non-voice bpo/back office services company, is in London, United Kingdom. The small team specializes in non-voice bpo/back office services. The company was established in 2015.

    Industries

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  • 26
    • $1,000+
    • 2 - 9 employees
    • Amersham,
    Non-voice bpo/back office services company Bill Medical was established in 2016. They are in Amersham, United Kingdom and London, United Kingdom and have a small team. Bill Medical focuses on non-voice bpo/back office services.

    Industries

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  • 27
    • $1,000+
    • 50 - 249 employees
    • London,
    Headquartered in London, United Kingdom and Boston, Massachusetts, Symphony Ventures is a non-voice bpo/back office services company. The firm offers non-voice bpo/back office services, Artificial Intelligence, digital strategy, and business consulting and is midsize.The firm was launched in 2014.

    Industries

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  • 28
    • $10,000+
    • 10 - 49 employees
    • Melton Mowbray,
    Established in 1992, Hallmark Consumer Services is a small non-voice bpo/back office services and answering service company headquartered in Melton Mowbray, United Kingdom. Their services include non-voice bpo/back office services and voice services.

    Industries

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  • 29
    • Undisclosed
    • 2 - 9 employees
    • Bradford,
    Headquartered in Bradford, United Kingdom, Re-Solutions is a small non-voice bpo/back office services company. Their services include non-voice bpo/back office services, custom software development, and graphic design.
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  • 30
    • $1,000+
    • 2 - 9 employees
    • High Bank Lane Lostock,
    Small non-voice bpo/back office services company Valetime Group, is in High Bank Lane Lostock, United Kingdom. Their services include non-voice bpo/back office services, business consulting, accounting, and finance & accounting outsourcing (FAO).

    Industries

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