Looking for a top non-voice BPO service provider in the United Kingdom?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations.

To assist you in your search for a partner, we’ve compiled this list of the top back office BPO companies in United Kingdom. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best United Kingdom Back Office BPO Firms

  • 1
    Undisclosed
    1,000 - 9,999 Employees
    Birkenhead United Kingdom

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Clients
    Plusnet
    at800
    River Island
    ATOS
    Industries
    Notable Project

    The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    “Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
     

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  • 2
    $1,000+
    250 - 999 Employees
    Edinburgh United Kingdom

    SmartPA is the leading UK virtual assistant company, based in Edinburgh. Founded in 2008, they have over 300 employees that serve businesses of all sizes. Let SmartPA’s virtual assistants handle your and PA tasks remotely for a flexible monthly package.

    Clients
    Krispy Kreme
    BBC
    Total Oil & Gas
    Edinburgh Univertsity
    Notable Project

    SmartPA provided BPO and lead generation services for a franchise consulting firm. Their team answered phone calls and served as the face of the partner's business by being personable, talkative, and exemplifying company culture. They've helped renew contracts for the partner's key clients as a direct result of their efforts.

    "Partnering with them has been a great way to develop our team. The onboarding process is very seamless." –CEO, Franchise Consulting Firm

  • 3
    $1,000+
    1,000 - 9,999 Employees
    London United Kingdom

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

    Clients
    Just Park
    American Express
    Time Inc.
    Quantcast
    Industries
    Notable Project

    A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

    "Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

  • 4
    $1,000+
    250 - 999 Employees
    London United Kingdom

    Morae Global is a legal consulting and solution providing firm that has offices in Hong Kong, Switzerland, Banglore, India, London, Washington, DC, and New York City. Founded in 2005, Morae Global's team of 133 employees offers non-voice BPO/ back office services, and voice/call center solutions to their clients.

    Industries
    Notable Project

    The team at Morae Global partnered with a legal firm in order to provide back-office services to the firm. Morae Global provided back office and data entry services to the client. The firm handles most of the client's data entry tasks and legal documents. The client was very pleased with the work done by the team at Morae Global. 

    "We have increased our ability to handle cases and clients in a more expedited manner...They do a great job. We're happy." — Director, Legal Firm 

  • 5
    $1,000+
    250 - 999 Employees
    Manchester United Kingdom

    PREMIUMHELP is a small non-voice bpo/back office services company launched in 2010. Their services include non-voice bpo/back office services, social media marketing, and graphic design. The agency is located in New York, New York.

    Industries
    Notable Project

    PREMIUMHELP was hired for SEO services for a consumer products company. They provided a VA that improved the Google search rankings and generated organic traffic. The VA managed other marketing tools, as well.

    "The skills and efficiency of my VA were commendable."

  • 6
    $250,000+
    250 - 999 Employees
    Leeds United Kingdom

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries
    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

  • 7
    $1,000+
    50 - 249 Employees
    London United Kingdom

    Commversion UK is a  live chat service firm that provides conversion optimization and back office services to their small business, mid-market, and enterprise clients in the real estate, hospitality and leisure, and automotive industries. Their London office is made up of 250 employees.

    Clients
    JLL
    Douglas & Gordon
    Marsh & Parsons
    Sotheby's International Realty
    Industries
    Notable Project

    Commversion UK recently worked on live chat support for a coworking website. They gave 24/7 live chat support to that client. The client’s goal was to provide potential customers with support by have a system answer questions about the properties. Commversion created a chat designed to answer all questions any time of day; the client was please with the project outcome.

    “The chats provide exceptional grammar, language, patience, and information, and many of them have resulted in clients.” - Founder, Co-Working Site

  • 8
    $1,000+
    10 - 49 Employees
    Banbury United Kingdom

    Oneresource Virtual Assistants Ltd is a virtual assistant services company based in Banbury, U.K. The company, founded in 2009, has a core team of around ten that provides, among others, non-voice BPO/back office services, marketing strategy and bookkeeping services to small companies.

    Clients
    James's Place Wealth Management
    Notable Project

    A wealth management company hired Onesource Virtual Assistants Ltd to provide virtual assistants who would be sourcing new leads. The engagement grew the company's business without the added administrative work.

    "The value for their time and how they was instantly 'value add' for my business from month one was most impressive." - Financial Adviser, Wealth Management Company

  • 9
    $5,000+
    10 - 49 Employees
    Manchester United Kingdom

    Founded in 2018, Dutytaker is a BPO and voice services company based in Manchester, U.K. They also have an office in Dhaka, Bangladesh. They primarily work with clients in the IT, e-commerce, business services, and financial services industries. 

    Clients
    BPO
    Content Moderation
    Data Transcription
    Reporting
    Industries
    Notable Project

    Dutytaker provides ongoing technical and customer support for an IT services business. End clients are happy with the level of service provided. 

    "They’re very helpful whenever we need to make a change." – Design Communication Officer, Tech Company

  • 10
    $1,000+
    50 - 249 Employees
    Leicester United Kingdom

    TravCom is travel data solutions agency founded in 1975. With its headquarters in Los Angeles, and an office in Leicester, United Kingdom, TravCom has a team of 8 employees. They offer bookkeeping and non-voice BPO/back office services to transportation and hospitality and leisure industries.   

    Clients
    Carlson Wagonlit Travel
    grasp technologies inc.
    COMMTRAK
    Industries
    Notable Project

    TravCom provided data entry for a transportation company to balance and perform specific reporting for their clientele. TravCom’s service provides daily data so the company can successfully cross-check and compare their bookings. 

    “The ease of use is the biggest strength of Travcom." – Finance Manager, Transportation Company 

  • 11
    $1,000+
    10 - 49 Employees
    London United Kingdom

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 12
    $1,000+
    10 - 49 Employees
    Thatcham United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients
    Knight Frank
    Volkswagen Group UK
    HelpAge International
    NRG networks
    Notable Project

    Verbatim Virtual Receptionists provided overflow call answering services to an IT outsourcing provider. They provided coverage as needed and logged the calls on the client’s CRM system. Verbatim Virtual Receptionists’ involvement was crucial to the client’s business and saved them a lot of time.

    “Having a reliable service to answer the overflow calls is vital to our business. It also helps to filter out unwanted calls and saves our staff a lot of time.” – Managing Director, IT Outsourcing Provider

  • 13
    $10,000+
    50 - 249 Employees
    London United Kingdom

    ACTIVE PROFILE is an IT staff augmentation company in Casablanca, Morocco. The small company was launched in 2015. Their services include IT staff augmentation, web development, custom software development, e-commerce development, and more.

    Industries
    Notable Project

    QS Dev International develops B2B outgoing sales calls program for an alternative energy supplier. They are responsible for marketing the company's electricity and natural gas supply offers.

    "Their flexibility and adaptation to the needs of a constantly evolving activity are impressive."

  • 14
    $1,000+
    10 - 49 Employees
    Birmingham United Kingdom

    Virtalent, founded in 2014, is a company that offers virtual assistance. The company is headquartered in Birmingham, United Kingdom, and has a team of 11 employees who mostly provide non-voice BPO/back office services, but also provide voice services. The businesses they work with represent a variety of industries including the advertising & marketing, consumer products & services, hospitality & leisure, and legal services industries.
     

    Clients
    Countrywide
    Mills & Reeve
    Marco’s
    Industries
    Notable Project

    Virtalent provided administrative assistance to a consulting company. The client’s business was growing, but their administrative processes could not keep up with their growth. Additionally, the client needed support with reporting, hiring, invoicing, and consultant on and off-boarding.Since working with the company, the client has a reduced admin burden and has been able to focus more on work.
     

  • 15
    $1,000+
    250 - 999 Employees
    London United Kingdom

    Hi-Tech BPO is a BPO company founded in 1992. Based in Ahmedabad, India, they have additional offices in Santa Clara, Calif., New York and London. The team of 5 employees specializes in non-voice BPO/Back office services, market research and BI & Big data consulting & SI.

    Clients
    Siemens
    Volkswagen
    Domino's Pizza
    Dow
    Industries
  • 16
    Undisclosed
    10 - 49 Employees
    Basingstoke United Kingdom

    ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

    Clients
    FlatFeeLandlord
    The Spencer Law Firm
    Kaye Stern Properties
    Industries
    Notable Project

    ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

    "It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

  • 17
    $1,000+
    50 - 249 Employees
    East Stratton United Kingdom

    Opus Growth Partners is a phone answering service. They are located in Ukrainka, Ukraine and have a midsize team. Their services include voice services, direct marketing, and email marketing.

    Industries
    Notable Project

    A leading BPO firm needed a reliable partner that will help their clients with lead generation and appointment setting services. They chose Opus Growth Partners to be that partner.

    "Their pricing was very competitive, and they offered a service that really went beyond what I was expecting."

  • 18
    $100,000+
    1,000 - 9,999 Employees
    London United Kingdom
    Firstsource Solutions is a large call center company headquartered in London , United Kingdom; Louisville, Kentucky; Mumbai, India and Muntinlupa City, Philippines. The team offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and business consulting.
    Industries
  • 19
    $10,000+
    1,000 - 9,999 Employees
    Bourne End United Kingdom

    Pomeroy is an IT infrastructure solutions company based in Hebron, KY, with offices in Bourne End, UK, Pittsburgh, PA, and New York. Since it was founded in 1982, the team has grown to over 3,00 employees. Pomeroy provides IT managed services, non-voice BPO/back office services, and cybersecurity capabilities.

    Notable Project

    Pomeroy worked with a pharmaceutical company to improve the service level for the purchase, installation, configuration, support, maintenance, and disposal of PCs. They helped the client reduce the time needed to deliver computer-related equipment to employees' desks.

    "They are nice, knowledgeable people, and the services they're offering us are Pomeroy's area of expertise." – Manager, Medical Device Manufacturer

  • 20
    $1,000+
    1,000 - 9,999 Employees
    London United Kingdom
    UnitedLex is a large non-voice bpo/back office services company headquartered in Overland Park, Kansas; New York, New York; Sydney, Australia and Toronto, Canada. They provide non-voice bpo/back office services and were established in 2006.
    Industries
  • 21
    $1,000+
    1,000 - 9,999 Employees
    London United Kingdom

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients
    Microsoft
    Cognizant Technology Solutions
    Industries
    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

  • 22
    Undisclosed
    10 - 49 Employees
    South Queensferry United Kingdom
    Difference Corporation is a non-voice bpo/back office services company. Headquartered in South Queensferry, United Kingdom, their small team specializes in non-voice bpo/back office services, voice services, cloud consulting & SI, and business consulting. The firm was founded in 2002.
    Notable Project

    An online marketing company hired Difference Corporation to provide dialler software for their business.

    "They have (in my opinion) demonstrated everything that a director should not be or how to run a company."

  • 23
    $1,000+
    10,000+ Employees
    Milton Keynes United Kingdom
    Non-voice bpo/back office services and answering service company Konecta was launched in 1999. Their large team is located in Milton Keynes, United Kingdom. Their services include non-voice bpo/back office services and voice services.
    Industries
  • 24
    $1,000+
    50 - 249 Employees
    Hants United Kingdom
    ProcessFlows, a non-voice bpo/back office services company, was established in 1987. Their midsize team is in Hants, United Kingdom; Ipswich , United Kingdom and София, Bulgaria. The company specializes in non-voice bpo/back office services, custom software development, finance & accounting outsourcing (FAO), IT managed services, and more.
    Industries
  • 25
    Pink Spaghetti PA Services Logo

    Pink Spaghetti PA Services

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    $1,000+
    10 - 49 Employees
    Hartford United Kingdom
    Pink Spaghetti PA Services is a small non-voice bpo/back office services company. Established in 2009, the firm is based in Hartford, United Kingdom. Their services include non-voice bpo/back office services.
    Industries
  • 26
    business

    Williams Lea Tag

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    $1,000+
    10,000+ Employees
    London United Kingdom
    Williams Lea Tag is a non-voice bpo/back office services company. They are in London, United Kingdom and have a large team. Their services include non-voice bpo/back office services, voice services, and business consulting.
  • 27
    Undisclosed
    250 - 999 Employees
    Cardiff United Kingdom
    Target Group is a midsize non-voice bpo/back office services company established in 1979. Their services include non-voice bpo/back office services. The agency is headquartered in Cardiff, United Kingdom.
  • 28
    $1,000+
    10 - 49 Employees
    London United Kingdom
    Based in London, United Kingdom, Obelisk Support is a non-voice bpo/back office services company. The small team offers non-voice bpo/back office services. The firm was launched in 2010.
    Industries
  • 29
    $1,000+
    10 - 49 Employees
    London United Kingdom
    Ask Datatech is a small non-voice bpo/back office services company located in Ahmedabad, India; Chicago, Illinois; Griffith, Australia and London, United Kingdom. They offer non-voice bpo/back office services, email marketing, market research, and translation and were launched in 2012.
    Industries
  • 30
    Undisclosed
    1,000 - 9,999 Employees
    London United Kingdom
    MeritGroup, an answering service company, is headquartered in London, United Kingdom. The company provides voice services, non-voice bpo/back office services, and BI & big data consulting & SI and has a large team.The company was founded in 2003.
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