What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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4381

AxFina Holding

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Wien, Austria
Launched in 2019, AxFina Holding is a call center. The midsize team provides Call Center Services and Back Office Outsourcing.
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4382

ecommercesupportteam

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
Ecommercesupportteam is a midsize Lviv, Ukraine-based IT staff augmentation company. Their services include IT staff augmentation and Call Center Services.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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4383

rigneydolphin

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Waterford, Ireland
Rigneydolphin is a Recruiting company. Located in Waterford, Ireland and Tralee, Ireland, the agency was launched in 1990. Their team provides Recruiting and Call Center Services.
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4384

VOOV

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
VOOV is a Digital Strategy company founded in 2021. Their services include Digital Strategy and Back Office Outsourcing.
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4385

Ring Outsourcing BPO Jamaica

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
Headquartered in Montego Bay, Jamaica, Ring Outsourcing BPO Jamaica is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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4386

Brandix Pro

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- London, England
Brandix Pro is a London, England-based Back Office Outsourcing company. Established in 2022, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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4387

RoundAssist Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Toronto, Canada
RoundAssist Inc. Is a midsize Toronto, Canada-based big data analytics company. Their services include BI & big data consulting & SI and CRM consulting and SI.
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4388

NightOwl Consultin

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dover, DE
NightOwl Consultin is a Product Design company. They are headquartered in Dover, Delaware and Quezon City, Philippines. Their team focuses on Product Design and Back Office Outsourcing.
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4389

Tring

(0 Reviews)

Not yet reviewed.
- $25,000+
- 50 - 249 employees
- Odesa, Ukraine
Tring is a software development firm established in 2004. In Mountain View, California and Odesa, Ukraine, the team provides Custom Software Development and Web Development.
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4390

Oak Street Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Orlando, FL
Oak Street Technologies is a Back Office Outsourcing company. They are based in Orlando, Florida and have midsize team. They offer Back Office Outsourcing and Call Center Services.
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4391

Taskaler

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Glasgow, Scotland
Taskaler is a Customer Service Outsourcing company. They were founded in 2021, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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4392

SaleSparx

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- New Delhi, India
Established in 2022, SaleSparx is a small New Delhi, India-based SEO services firm. Their team specializes in Search Engine Optimization and Sales Outsourcing.
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4393

Brand Protect Plus LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Beachwood, OH
Brand Protect Plus LLC is a social media marketing firm. In Beachwood, Ohio, the agency was founded in 2012. Their services include Social Media Marketing and Email Marketing.
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4394

SHJ International

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
SHJ International is a Direct Marketing company. Established in 2006, the team focuses on Direct Marketing and Search Engine Optimization. The company is in Wilmington, Delaware.
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4395

Fulfillment for Europe

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
Fulfillment company Fulfillment for Europe was established in 2010. Located in Waterford, Ireland and Leers, France, the team provides Fulfillment and Freight forwarding.
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4396

1 Bold Step

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Grand Rapids, MI
1 Bold Step is a Marketing Strategy company. They are based in Grand Rapids, Michigan and have midsize team. They specialize in Marketing Strategy and CRM consulting and SI.
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4397

Quarry

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- St. Jacobs, Canada
Quarry is a branding firm launched in 1973. The firm offers Branding and Social Media Marketing.
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4398

ListEngage

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Framingham, MA
In Framingham, Massachusetts, ListEngage is a social media marketing company. They provide Social Media Marketing and Email Marketing and were founded in 2004.
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4399

Invisia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Las Vegas, NV
Invisia is a software development company. They focus on Custom Software Development and Call Center Services and were launched in 2012. The agency is based in Las Vegas, Nevada.
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4400

Ariad Belgium

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Machelen, Belgium
Headquartered in Machelen, Belgium, Ariad Belgium is a midsize pay per click agency. The team provides Pay Per Click and CRM consulting and SI.
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4401

Enigma Consulting Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Shanghai, China
Established in 2009, Enigma Consulting Group is a midsize Sales Outsourcing company headquartered in Shanghai, China. Their team provides Sales Outsourcing and Executive Search.
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4402

SM Technology

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
SM Technology, an Email Marketing company, was founded in 2023. They provides Email Marketing and Web Design.
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4403

ASK Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Alpharetta, GA
ASK Consulting, a Recruitment Process Outsourcing company, is based in Alpharetta, Georgia and Boston, Massachusetts. They offer Recruitment Process Outsourcing and Staffing.
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4404

My Country Mobile General Trading

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Dubai, United Arab Emirates
Located in Dubai, United Arab Emirates, My Country Mobile General Trading is an IT managed services company. Their services include IT managed services and Artificial Intelligence.
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4405

Rain Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Orem, UT
Rain Global is a Business Consulting company located in Orem, Utah. They focus on Business Consulting and Call Center Services and were established in 2023.
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4406

Orion Market Research

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Indore, India
Orion Market Research is a Business Consulting company. Founded in 2015, the team specializes in Business Consulting and Sales Outsourcing.
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4407

Strike Healthcare

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Phoenix, AZ
Strike Healthcare is a midsize branding firm. They focus on Branding and Social Media Marketing and were launched in 2023.
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4408

Growth Engine

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
Growth Engine is an Email Marketing company. Headquartered in Austin, Texas and Melbourne, Australia, the team focuses on Email Marketing and Business Consulting.
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4409

Riddhi Corporate Services Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Ahmedabad, India
Riddhi Corporate Services Limited is an Ahmedabad, India-based Content Marketing company. Established in 2010, the team offers Content Marketing and Search Engine Optimization.
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4410

Genisys Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- London, England
Genisys Group is an user experience company. Based in London, England and Bengaluru, India, the company offers UX/UI Design and IT strategy consulting.
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