The Best BPO Services in The Capital Of Silicon Valley

Looking for a top business process outsourcing company in San Jose?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in San Jose. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best San Jose BPO Services

  • 1

    WePay

    WePay is an integrated payment processing provider based in Redwood City, Calif; they have another office in Providence, R.I. Founded in 2008, WePay has at least 270 employees that provide non-voice BPO and back office services. Clients are in a range of sectors including IT, healthcare, and nonprofit. 

    Notable Project

    WePay assisted a small company with payment processing. The company's services made payments more efficient, secure, and intuitive. In addition, WePay saved the client up to 8 hours of work per month. 

    "They have a short turnaround time and will process the transaction anytime, which could not be done here." — Owner, Small Company

    Former clients
    TeamSnap
    Webconnex
    GoFundMe
    Classy
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Redwood City, CA
    4.5
    4.5
    1 Clutch review
    Visit site
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  • 2

    Smith.ai

    Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.

    Notable Project

    Smith.ai provided ongoing call services for a law firm. They handled inbound and outbound calls, and also managed website chat and scheduled any consultations or calls. Working with Smith.ai enabled the client to scale its client base and revenue. 

    “When a call is transferred to me, people always give very positive feedback about their experience speaking with the Smith.ai team. People have spoken about how accommodating and nice they are, which makes me feel good. It’s been very helpful in our scaling efforts.” – CEO, Law Firm

    Former clients
    Hacking Law Practice
    Wondermint
    Merchbar
    $ $ $ $ $
    equalizer

    Undisclosed
    group50 - 249 Employees
    place Palo Alto, CA
    5.0
    5.0
    39 Clutch reviews
    Visit site
  • 3

    ProComm

    ProComm is a teleservice company based in Palo Alto, Calif. Founded in 1991, they have about 50 employees and have clients in the healthcare industry. They specialize in voice and BPO services.

    Notable Project

    ProComm provided answering services and scheduling to a telecommunications firm to increase their customer service, which helped improve the company's efficiency. 

    "They meet our expectations and have even gone above them." — Customer Service Manager, Telecommunications Firm

    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Palo Alto, CA
    5.0
    5.0
    2 Clutch reviews
    Visit site
  • 4

    Five9

    Five9 is a cloud-based call center software provider. Their team of about 1,000 employees is based in San Ramon, Calif. Services include CRM, ERP, and IT consulting, as well as voice services. They were founded in 2001. 

    Notable Project

    Five9 provided sales and marketing support to a legal service access firm. The team helped the firm automate their dialing process, which helped improve internal processes as well as sales.

    "Time was our biggest metric, and Five9 delivered. We also achieved the efficiency goals we were looking for, and our sales have increased." — Contact Center Manager, Legal Service Access Firm

    Former clients
    DebtCleanse
    DoorDash
    lululemon
    Expedia
    DHL
    $ $ $ $ $
    equalizer

    Undisclosed
    group250 - 999 Employees
    place San Ramon, CA
    4.0
    4.0
    1 Clutch review
    Awards

    Aragon Research Innovation Award: Intelligent Contact Center (2019)

    Visit site
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT

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