Looking for a top user research agency in London?

Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.

For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.

To assist you in your search for a partner, we’ve compiled this list of the top user research firm in London. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best London User Research Companies

  • 1
    $25,000+
    10 - 49 Employees
    London United Kingdom

    Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.

    Clients
    SAP
    Oracle
    Facebook
    Fiserv
    Industries
    Notable Project

    Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

    "They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

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  • 2
    $25,000+
    10 - 49 Employees
    London United Kingdom

    Lighthouse is a specialist UX and UI design agency, founded in London but now working together from all over the globe.
    Founded in 2008, the Lighthouse team use cutting edge design, collaboration and experience to solve the most complex problems. Lighthouse partner with both well-established enterprise businesses seeking to inject life into under-performing applications, and funded startups ready to progress their product. These are typically headed up by seasoned founders who love the process as well as the outcome.

    Clients
    Total
    John Lewis
    PayPoint
    Investec
    Notable Project

    Lighthouse was hired by an educational resource company to rebuild their platform. They re-imagined the client's product, conducted customer research, designed the UI/UX, and supported the implementation. The outcome was well-received by the internal staff and customers alike.

    I would recommend Lighthouse without hesitation." - Director of Technology

     

  • 3
    $25,000+
    50 - 249 Employees
    London United Kingdom

    Infinum is a software development company in San Francisco, CA. The 50+ team has equal experience in mobile and web development. They work with clients from a variety of industries, including business and financial services and automotive.

    Clients
    Bayer
    Samsung
    Universal Music Group
    T-Mobile
    Industries
    Notable Project

    Infinum rebuilt a flight booking app for a startup. The original app was extremely buggy and the company needed further support. One feature Infinum developed allowed customers to sync their calendars to find flights that work around their schedule.

    “While many agencies limit your choices, it was quite different with Infinum. They were clear and upfront about what resources we were getting and why and offered us options, which was really nice.” – Senior Project Manager, App Startup

  • 4
    $25,000+
    50 - 249 Employees
    London United Kingdom

    Thoughtbot is a web and mobile app development company based in Boston, MA with offices in Austin, San Francisco, New York, Raleigh, Washington D.C, and London. Since 2003, this 50+ team has delivered empowering digital solutions to enterprise-level and small companies alike.

    Clients
    LOLA
    LevelUp
    Tile
    Code Climate
    Industries
    Notable Project

    Thoughtbot’s team helped the client develop a custom software solution aimed at enhancing consumer advocacy. With deliverables mostly on the back-end, the client valued the estimable coding skills, rapid completion time, and commitment to quality.

    “They provide a consistent level of service that I haven’t seen from agencies or even our in-house team. Their engineering standards, development standards, and the way that they have that consistently through their team is very impressive.” – Head of Product, Consumer Interest Nonprofit

  • 5
    $5,000+
    10 - 49 Employees
    London United Kingdom

    Based in London, UK, Creative Navy's team of about 10 employees focuses entirely on UX/UI design. This agency works across a broad spectrum of industries, partnering with startups as well as established brands on mobile apps (iOS, Android, etc.), web and native apps (macOS, embedded, devices), and other projects.

    Clients
    Jaguar
    Philips
    University of Sydney
    World Customs Organization
    Industries
    Notable Project

    Creative Navy worked with a machine intelligence startup to create the interaction between people and the AI component of a car. The project was a challenge because the AI component had to function as a personal assistant. Creative Navy's product impressed both the startup and its customers.

    "[I liked Creative Navy's] attitude. They are right on the spot. They also have a kind of intuition; they know what a customer needs, and they seem to provide it." - CTO, IT/Tech Startup

  • 6
    $50,000+
    50 - 249 Employees
    London United Kingdom

    Novoda is a digital-product agency based in London, England, that was established in 2008. Their team of 71 employees provides mobile app development, UX/UI design, enterprise app modernization, digital strategy, and AR/VR development services.

    Clients
    News UK
    SoundCloud
    Tesco
    The Times
    Industries
    Notable Project

    Novoda configured a desktop application and built an Android prototype for a system-optimization software company. Their team coded the main functionalities and inserted an in-app purchasing feature. The app gained over 50 million downloads and a 4.4-star rating on the Google Play Store.

    "Last December, monthly revenue for CCleaner was about $100,000. I attributed these metrics to the freemium model and Novoda’s collaborative efforts." – Head of Product, System Optimization Company

  • 7
    $5,000+
    2 - 9 Employees
    London United Kingdom

    The Design Laboratory is a London-based design studio. Their team of fewer than 10 was founded in 2017 and serves businesses of all sizes across a range of industries. Design services include UX/UI, logo, web, graphic, and product and packaging.

    Clients
    Animal Spirits
    TwoTribes
    Solar Polar
    Industries
    Notable Project

    The Design Laboratory provided packaging design and branding for a spirits company. The team delivered a range of branded promotional materials. Internal stakeholders were impressed with the team's vision, creativity, and talent.

    "I always had a chance to choose the way we went, and they offered alternatives and we followed one of those — and then more alternatives. It’s been a long time and I am more than happy." — CEO, Spirits Company

  • 8
    $10,000+
    10 - 49 Employees
    London United Kingdom

    Catch is a digital experience agency founded in 2007. Based in London, United Kingdom, they also have an office in Madrid, Spain, and a team of over 30 employees. They specialize in web development, UX/UI design, and content marketing. 

    Clients
    Worldpay
    SES
    Thomas Cook Airlines
    Notable Project

    Catch helped an international conservation charity with multiple projects. First, they rebuilt a Drupal E-commerce website and built the CMS for the organization. In addition, the team manages the integration with ticketing and the CRM. Finally, they also worked on developing two applications. The company's website work resulted in increases in the number of users on the site and views.  

    "We’ve seen a positive impact on the site and how people have used it. We’ve had increases in users, conversion rates, page views, and so on." – Head of Digital Services, International Conservation Charity 

  • 9
    $25,000+
    50 - 249 Employees
    London United Kingdom

    Mobile app development company Tapptitude has offices in Romania, the US, and London. The team of 40+ employees specializes in iOS and Android app development and offers UX/UI design, IT strategy consulting, and web development. Founded in 2013, Tapptitude mainly works with small businesses and startups in the real estate, automotive, and arts and entertainment industries.

    Clients
    Honda
    Vias Wine
    SmartDreamers
    Dine Market
    Industries
    Notable Project

    Tapptitude developed an app prototype for a food ordering company. They executed the food ordering company’s vision perfectly and were retained to develop the full product. Some app features Tapptitude developed included platform signup, payment systems, and restaurant menu integration.

    “The proof that I’ve been happy with Tapptitude is that we’ve continued working long-term, even though I’ve had the option to use in-house developers. I felt that the communication was great and, most importantly, the quality Tapptitude provides is amazing, as is the communication.” – CEO, Food Ordering App

  • 10
    $100,000+
    50 - 249 Employees
    London United Kingdom

    Founded in 2009, Mubaloo is a mobile app developer and IT strategy consultancy based in London. Also working from their Bristol office, this award-winning team of 50+ creates digital solutions for both enterprises and smaller companies.

    Clients
    Aviva
    Bang & Olufsen
    RAC
    Unipart
    Industries
    Notable Project

    Offering both a strategic perspective and development skill set, Mubaloo developed a native iOS and Android app to facilitate exchanges between investment managers and investors. The project was successfully completed on time and on-budget and convinced the client to retain Mubaloo as a digital consultant.

    "Mubaloo was refreshing to have for this initiative; their insight, approach, and knowledge was invaluable." – Solutions Director, Investment Firm

  • 11
    $1,000+
    10 - 49 Employees
    London United Kingdom

    UX Connections is a design agency founded in London in 2013 with fewer than 50 experts. They specialize in UX/UI design, market research, and digital strategy solutions for clients ranging from small firms to large companies.

    Clients
    Immediate Media
    Ladbroks
    NewsUK
    Industries
    Notable Project

    UX Connections provided app consultancy solutions for a web design consultancy. The consultancy needed to create a solution for one of their clients. UX Connections was able to work closely with the consultancy to offer transparent information to the client.

    “UX Connections were able to move very fast when we needed them to be available and they were experts in hosting meetings and running the client workshops.” - Former Head of Digital, Web Design Consultancy

  • 12
    $50,000+
    50 - 249 Employees
    London United Kingdom

    ustwo is a digital design studio based in London with around 250 employees. Since its start in 2004, the team has provided web design and development, e-commerce development, mobile development, and UX/UI design services for large companies in a variety of industries.  

    Clients
    Ford
    Google
    Lush
    NBC
    Industries
    Notable Project

    ustwo partnered with a large bank to assist with a geolocation-based project. The team provided UX strategies to use in the development of the prototype. They pleased the client with their productive work ethic and range of skills.

    “Their ability to move very quickly was something that set them apart when we were observing how they work. They had a fantastic developer with us early who was great regarding business.” — Executive Manager, Large Bank

  • 13
    $10,000+
    2 - 9 Employees
    London United Kingdom

    Browser London is a digital product agency based in London, United Kingdom. This company has 11 employees and was founded in 2008. Services offered by Browser London include UI/UX design, web design, and custom software development for companies of all sizes.

    Clients
    Gov.uk
    Mayor of London
    Lightning API
    Industries
    Notable Project

    Browser London provides ongoing development work and UX design with a creative agency. Their work involves JavaScript coding, UI/UX design, and additional aspects of technical development.

    "They’re a knowledgeable team. Using their modern, forward-thinking outlook, they delivered a beautiful product. They’re experienced and dedicated, allowing them to ensure that the project is spot-on." Strategy Director, Creative Agency

  • 14
    $50,000+
    50 - 249 Employees
    Hertford United Kingdom

    Zoocha is a web development firm founded in 2009 and headquartered in Hertford, in the U.K. The firm has other locations in Valencia, Spain; Balneário Camboriú, Brazil; and New York, N.Y. Zoocha has about 30 employees. 

    Clients
    UNICEF
    British Tourist Authority
    Clarion Events
    Engerati
    Industries
    Notable Project

    Zoocha created a web application for a UK oil and gas energy network. Using Drupal extensions and PHP scripting, Zoocha made an interactive platform for tracking and storing information. The client was impressed with Zoocha's work.

    "The refresh that we did with Zoocha Ltd has increased business value by three times, and in some areas, it’s about six times. We haven’t had any bugs or crashes." - CEO, UK Energy Service Firm

  • 15
    $25,000+
    2 - 9 Employees
    London United Kingdom

    Super User Studio is a design consultancy headquartered in London, with an office in Bath, United Kingdom. Since 2008, their small team of 9 has been specializing in UX/UI design for mainly enterprise-level clients. They primarily serve clients in the business services and financial services industries. 

    Clients
    OLM Group
    Alstom
    CEB
    Apteco
    Industries
    Notable Project

    Super User Studio designed a new frontend for an online benefits software company. The project heavily focused on the software's UI and they developed personas, created wireframes, and user flows to design the product. The changes they produced to the client's UX produced increased engagement from its users. 

    "We’ve got evidence more that employees are completing our key user journeys as a result of the changes they've suggested. We’re delighted with their work." – Product Manager, Online Benefits Software Company

  • 16
    $5,000+
    2 - 9 Employees
    London United Kingdom

    Founded in 2013, UX247 is an UX agency. The agency offers ux/ui design and has a small team. The agency is headquartered in London, United Kingdom.

    Industries
    Notable Project

    UX247 provided UI/UX design services for a financial services firm. The team assisted the client with creating a set of prototypes for the transactional design of their new website.

    "They followed a very open approach to solving our problems."

  • 17
    $50,000+
    10 - 49 Employees
    London United Kingdom

    Chelsea Apps is a software company based in London, with offices in Chicago and Bournemouth, England. Since 2010, their team of less than 50 has provided mobile app development, UX/UI design, and web development assistance to mid-market firms as well as other clients such as startups and enterprises. They have experience working in industries such as consumer products, retail, and business services.

    Clients
    Transport for London
    Ladbrokes
    Vanquis
    Industries
    Notable Project

    Chelsea Apps built an SDK for a customer feedback corporation. The SDK was to be inserted in customers' own mobile applications for better testing. It needed to be easy-to-understand for development teams to work with easily. Chelsea Apps made an SDK that was compatible for both Android and iOS.

    "We're in the early days, but we've had 3 clients sign up to use the SDK and 2 of those clients are releasing updates to there own apps in the next month, so we're excited to see the user feedback, but the developer feedback so far has been great." - CTO, Customer Feedback Co.

  • 18
    $25,000+
    10 - 49 Employees
    London United Kingdom

    Imaginary Cloud is an award winning Software Development and UX/UI Design company that follows a unique User-Centric Product Design Process. Founded in 2010, with offices in the UK and Portugal, it has helped build & launch more than 200 web/mobile applications worldwide together with industry leading clients.

     
    Clients
    Nokia
    Sage
    Ernst & Young
    BNP Paribas
    Industries
    Notable Project

    Imaginary Cloud worked on custom software development for an enterprise software platform. Using Angular and Node.js and working from designs, their team built the product with a configurable frontend. They continued to provide support and the client was very pleased with the team’s work.

    “Imaginary Cloud created the entire architecture for our app and designed it for large user populations. The platform helped us grow significantly, which led us to win millions of pounds worth of contracts. Their team is intrinsic to our success.” – Strategy Director, Enterprise Software Platform

  • 19
    $10,000+
    2 - 9 Employees
    London United Kingdom

    Furthermore is a digital transformation agency located in London. Founded in 2013, they employ five staff specializing in service design and product strategy for small and midmarket companies, typically in education, health and hospitality. Services include business transformations, design experiments, content strategy, data analysis, and front-end and app prototyping.

    Clients
    GroHappy
    dormakaba
    JustGroup
    Industries
    Notable Project

    Furthermore provided branding and web development services for a government-owned IT and services company. They ran workshops to produce a brand profile, then supported efforts to develop the new site and add content. Users have been delighted with the easy-to-navigate site, remarking on its improved design for information gathering.

    “Everything was communicated clearly and Furthermore made sure to provide subject matter experts to work with our team. They presented information in a professional way, especially around content development.” – Head, IT and Services Company

  • 20
    $50,000+
    50 - 249 Employees
    Reigate United Kingdom

    Sonin is a mobile app development agency based in Reigate, England, and was founded in 2008. Their team of 28 employees specializes in mobile app development, web development, and UX/UI design.

    Clients
    Tatlin
    Redzone
    Elanco
    Industries
    Notable Project

    Sonin built an app and website for a custom afterlife messages service. They developed the app to be very user friendly, with the ability to upload photos and letters, and to merge audio, video, images, and text. The client was happy with the finished app, and said that it was simple and intuitive. 

    “Their technical competency was the most impressive thing. Some of the features we wanted in the app were quite complex.” – Operations Director, Custom Afterlife Messages Service
     

  • 21
    $10,000+
    50 - 249 Employees
    London United Kingdom

    Located in Ahmedabad, India with additional offices in the US and UK, Innovify has been delivering high quality solutions since 2011. Although the team of nearly 130 specializes in mobile app development, they also engage in growth hacking, consulting, and UX design.

    Clients
    Microsoft
    BBC
    The Wall Street Journal
    HSBC
    Industries
    Notable Project

    One of Innovify’s clients, an on-demand delivery platform, wanted to streamline how merchants and businesses placed orders and how they assigned drivers. Innovify developed an Android app and website and helped with marketing and strategy.

    “I have worked with a couple of these companies before, but they haven’t been as process-oriented as Innovify. They have good processes in place and everything was good for me.” – Founder, Logistics Company

  • 22
    $10,000+
    2 - 9 Employees
    London United Kingdom

    Lemonat is a digital product design agency that was founded in 2012. Their 9-person team is headquartered in London with offices in Istanbul. They offer UX/UI design, web design, and digital strategy services to midmarket companies in the spaces of financial services, arts and entertainment, and e-commerce.

    Clients
    Turkcell
    Fizy
    Vendigo
    Industries
    Notable Project

    Lemonat created a petition website that addressed air pollution for a major environmental NGO. They developed a site strategy, a social media package, and analytics tools to grow and track engagement. The client achieved 54,000 signups despite the global coronavirus disruption, a success for them.

    "With the help of Lemonat's great job we couldn't miss our deadlines." – Engagement Campaigner, Environmental NGO

  • 23
    $25,000+
    10 - 49 Employees
    London United Kingdom

    ReloadUX is a UX/UI design and development agency headquartered in Reston, Va. The company has a one-person team that provides product design, UX/UI design, graphic design, and web design services. For UI/UX, they focus on UX strategy, usability testing, and user research.

    Clients
    Groupon
    Honeywell
    NBCUniversal
    Industries
    Notable Project

    ReloadUX designed the UX/UI for a marketing lead management system. The client needed a platform that was user-friendly and easy for their marketing team to use. The new UX/UI improved the team's efficiency in processing leads, and the client was satisfied with the company’s work. 

    “Our marketing team is now managing all of the leads properly, which has increased their productivity. Our management is really happy with the results of the system.” — CTO, Game Development Company
     

  • 24
    $25,000+
    50 - 249 Employees
    London United Kingdom

    Box UK is an enterprise software development company based in Cardiff, UK, with an office in London. The company, founded in 1998, has more than 50 employees who provide, among others, custom software development, web development, and enterprise app modernization services to various businesses. 

    Clients
    OKdo.com
    RS Components
    ateb
    BMJ Best Practice
    Industries
    Notable Project

    Box UK was hired by an Employee Benefits Service to oversee and advise on the Service's new e-commerce platform. But their service was expanded to include the development of the platform, rewriting some parts in Symfony from the original CakePHP. The client was so satisfied with the work that Box UK is still onboard to supply new features on the platform as needed. 

    "Box UK has a very modern, agile approach and is good at looking at new methods of working." - Project Manager, Employee Benefits Service 

  • 25
    $25,000+
    10 - 49 Employees
    Sarratt United Kingdom

    Clock Limited is a digital design and build company. Founded in 1997, the company is headquartered in Kings Langley, United Kingdom. They have a team of around 35 employees who focus on custom software, web, and mobile app development.

    Clients
    International Tennis Federation
    Wall Street Journal
    Leicester Tigers
    The Sun
    Industries
    Notable Project

    Clock Limited redesigned a website for a news and media outlet. The team also built a custom CMS for the client. The site forms the foundation of the internal team's business.

    "The CMS is fantastic and they have been very receptive to our ideas, no matter how big or small." – Site Editor, News Outlet

  • 26
    $1,000+
    10 - 49 Employees
    London United Kingdom

    Gapsy Studio is an UX design company founded in 2017. The agency focuses on ux/ui design, graphic design, logo, product design, and more and has a small team.

    Industries
    Notable Project

    Gapsy Studio provided web design services for the clients of a software and web development company. The team designed a web page from scratch and conducted design-related efforts for pre-existing websites.

    "Their workflow was extremely effective and communication was always great."

  • 27
    $10,000+
    10 - 49 Employees
    London United Kingdom

    vinille is a design agency based in Tallinn, Estonia with over 10 experts. Founded in 2019, they offer branding, business consulting, and product design solutions for mid-market and enterprise-level clients in the industries of financial services and e-commerce.

    Clients
    Bang & Olufsen
    Bocktailed
    Chopard
    Industries
    Notable Project

    vinille developed a mobile app for a business services company. The app was built to showcase the company’s vision and concept. The company is satisfied with the results.

    “Very effective and efficient.” - Account Director, Business Services Company

  • 28
    $5,000+
    2 - 9 Employees
    Croydon United Kingdom

    ONYX is a UX/UI design firm based in Mumbai, India. Their team of fewer than 10 serves primarily small and midmarket businesses across industries such as financial services, IT, e-commerce, and business services. They were founded in 2018.

    Clients
    Walmart
    NSF
    Pepperfry
    Accenture
    Industries
    Notable Project

    ONYX provided outsourced UX/UI design services to a digital marketer's nutritionist client. The team worked to revamp the website in order to improve lead generation and conversion. Their efforts accomplished the goals of the project. 

    "As the digital marketer for this client, I keep track of this web portal for more than last 14 months before the redesign was done. After the redesign, within 4 months, the number of visitors was almost three times, the inquiries for slimming program got almost doubled from the website's contact form by two times." — Founder, Digital Marketer

  • 29
    $75,000+
    10 - 49 Employees
    London United Kingdom

    Glance Creative Ltd. is an app development firm founded in 2016. Based in London, the team of 10 specializes in mobile app development, UX/UI and wearable app development. They mainly serve small business and midmarket clients in the entertainment, media and consumer products industries. 

    Clients
    The Times
    Canon
    Universal Music
    The Sun
    Industries
    Notable Project

    Glance Creative worked with a military post office by creating a mobile app. This app provided customers with military shipping protocol information ranging from prohibited items to overseas shipping costs based on weight and size. The team offered the best combination of cost, quality, and experience.

    "Glance Creative designed an app with a clean, intuitive look that provided a wealth of information to our customers." – Technical Director, British Military Agency

  • 30
    $1,000+
    2 - 9 Employees
    London United Kingdom

    Apptaste is a UI/UX design firm based in London. Founded in 2018, their team of 6 serves clients in the arts and education sectors. Services include screenshot design and app logo design.

    Clients
    Meals
    Family Apps LLC
    Merrier
    Zodiacs
    Industries
    Notable Project

    Apptaste created UI/UX and app store visual designs for a branding agency. The new app design convey their client perfectly. The collaboration between teams has been seamless.

    “It's expected that conversion rates will increase by 70% with this new re-design.” – CEO, Branding Agency

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