Momentum Design Lab

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Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.

Client Insights

Industry Expertise

Advertising & marketing

10%

Automotive

10%

Business services

10%

Consumer products & services

10%

Education

10%

Financial services

10%

Hospitality & leisure

10%

Information technology

10%

Legal

10%

Utilities

10%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 20%

Enterprise (>$1B) 50%

Common Project Size

$50K-$199K 35 projects

$10K-$49K 18 projects

$200K-$999K 16 projects

Clients

  • Fiserv
  • Intuit
  • Dell EMC
  • Walmart

Highlights from Recent Projects

Overall Rating

4.8
85 Reviews

Momentum Design Lab was engaged by an HR Services company to better understand their customer journey and to enhance their service offerings. The team conducted user research, interviewing both internal and external stakeholders, and led internal workshops to gather insights. Based on the aggregated data, they generated recommendations for each part of the customer journey and created a prioritization matrix to handle these recommendations. The project was completed within a span of two months from April to June 2023 and the company invested between $100,000–$200,000.

A web business development platform enlisted the services of Momentum Design Lab to create their platform's UI/UX design. The team conducted a thorough discovery process, which included understanding the client's business and defining user personas. They conducted user testing interviews and delivered Figma files for the client's engineering software team to develop the platform. The engagement lasted for two months from September to October 2023, with the client investing around $100,000.

Resilience, a cyber risk solution company, hired Momentum Design Lab to redesign the UX and UI of their client portal. The team was tasked with understanding the tools and features missing from the client's product experience. The scope of work included user research, competitive review, current state assessment, UX strategy, visual design, and usability testing. The project was completed by a team of 2-5 employees from Momentum Design Lab. The decision to work with Momentum Design Lab was influenced by their high ratings, cultural fit, and good value for cost.

Timeliness

4.9

Service Excellence

4.8

Value

4.6

Would Recommend

4.9

Awards

47999

2023

51000

2023

50995

2023

36862

2022

36753

2022