The Best Answering Services in the UK

Looking for a top answering service in the United Kingdom?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging.

To assist you in your search for a partner, we’ve compiled this list of the top phone answering services in United Kingdom. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best United Kingdom Answering Services

  • 1

    Moneypenny

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Notable Project

    Moneypenny provides 24-hour customer support for a hospitality agency to help with after-hours services. Their team works around the clock to answer customers' questions. Their work improved the agency's customer service and generated new leads.

    " We have shown a great increase of customer clientele since hiring this company." — Senior Manager, Hospitality Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Wrexham, United Kingdom
    4.7
    4.7
    12 Clutch reviews
    Awards

    Sunday Times Top 5 Companies to Work For (2017)

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  • 2

    AnswerConnect

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

    Notable Project

    AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

    "They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

    Former clients
    UCLA
    Verizon
    Bank of America
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Edinburgh, United Kingdom
    4.6
    4.6
    31 Clutch reviews
  • 3

    Intelligent Office

    Intelligent Office is a business process outsourcing firm based in Denver with offices in Washington, DC, London, and Canada. Established in 2010, their team has grown to 300 employees. Intelligent Office offers a wide range of outsourced operations solutions. The bulk of their services consists of voice BPO, including inbound calls and customer support; they also offer non-voice services, such as live chat and virtual assistant solutions.

    Notable Project

    Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

    "Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

    Former clients
    Odyssey Health Services
    Skillstat
    Era 303 Services
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place , United Kingdom
    4.5
    4.5
    26 Clutch reviews
  • 4

    TELUS International

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Notable Project

    TELUS International provided custom development services for a workplace safety and insurance board. They built a healthcare billing system, handling end-to-end development. The solution is used by over 30,000 healthcare institutions and decreased payment processing time.

    "What sets them apart is the balance of both value of the functionalities they’ve brought on board together with their ability to connect and build a platform that was scalable to adapt to the e-health landscape." –Manager of Program Effectiveness, Workplace Safety and Insurance Board

    Former clients
    Workplace Safety and Insurance Board
    $ $ $ $ $
    equalizer $1,000+
    group10,000+ Employees
    place Old Trafford, United Kingdom
    5.0
    5.0
    1 Clutch review
  • 5

    Arise

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

    $ $ $ $ $
    equalizer $250,000+
    group250 - 999 Employees
    place Leeds, United Kingdom
    4.7
    4.7
    3 Clutch reviews
    Awards

    Gold Stevie Award (2018) , Silver B2B Stevie Award (2017) , IT International Business Executive of the Year (2017) , USA Industry Champion - Contact Center World (2016)

  • 6

    The Contact Company

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Notable Project

    The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    “Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
     

    Former clients
    Liverpool FC
    The Health Lottery
    Argos
    Plusnet
    at800
    Typhoo Tea
    $ $ $ $ $
    equalizer

    Undisclosed

    group1,000 - 9,999 Employees
    place Birkenhead, United Kingdom
    5.0
    5.0
    2 Clutch reviews
  • 7

    time etc

    Time Etc is a virtual assistant company based in Birmingham, UK. The company, founded in 2007, has a staff of over 250 employees that provides back office, voice, and transcription services to various companies, particularly to their executives. 

    Notable Project

    Time Etc was tapped by a Data Project Management Firm to handle important tasks like research, email outreach, and accounting, that the client had no time to handle in-house. The client experienced a low turnover rate in his assistants because the client found them proactive and dedicated.

    "Their ability to handle sensitive information such as passwords and credit cards sets them apart from other companies." - Managing Director, Data Project Management Firm

    Former clients
    Google
    Facebook
    Big Data Institute
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Birmingham, United Kingdom
    4.0
    4.0
    1 Clutch review
  • 8

    Verbatim Virtual Receptionists

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Notable Project

    Verbatim Virtual Receptionists provided overflow call answering services to an IT outsourcing provider. They provided coverage as needed and logged the calls on the client’s CRM system. Verbatim Virtual Receptionists’ involvement was crucial to the client’s business and saved them a lot of time.

    “Having a reliable service to answer the overflow calls is vital to our business. It also helps to filter out unwanted calls and saves our staff a lot of time.” – Managing Director, IT Outsourcing Provider

    Former clients
    Zenith
    Berkshire Community Foundation
    Knight Frank
    Volkswagen
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Thatcham, United Kingdom
    4.8
    4.8
    2 Clutch reviews
  • 9

    Aidey

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

    Former clients
    MyCheck
    Loginn
    Cyber-Duck
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place London, United Kingdom
    4.9
    4.9
    9 Clutch reviews
  • 10

    Paragon Sales Solutions

    Paragon Sales Solutions is a telemarketing and marketing agency founded in Leicester, England in 2019 with fewer than 10 employees. They offer social media marketing, business consulting, and voice services for small businesses.

    Notable Project

    Paragon Sales Solutions provided telecommunication sales services for a property inspection company. The company wanted to improve sales without having to hire more talent. The company has since been able to work with a new client each week.

    “They’re really great for small businesses and their pricing is transparent.” - CEO, Property Inspection Company

    Former clients
    App Sapiens
    Go Gloucestershire Communications
    Fourwards at Ashfields
    $ $ $ $ $
    equalizer $1,000+
    group2 - 9 Employees
    place Leicester, United Kingdom
    4.8
    4.8
    8 Clutch reviews
  • 11
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Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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