Top 100 Phone Answering Services in the United Kingdom

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Top 100 Phone Answering Services in the United Kingdom

January 2023

Looking for a top answering service in the United Kingdom?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging. 

List of the Best United Kingdom Answering Services

  • 1
    • Scheduling

      3.0
    • Quality

      4.7
    • Cost

      3.0
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Wrexham, United Kingdom

    Moneypenny is a call answering and managed live chat firm based in Duluth, Georgia, that was established in 2000. Their team of over 1000 employees answers calls and live chats for mid-market and large companies looking for more personalized service.

    Industries

    Notable Project

    Moneypenny implemented automated telephone answering services to a medical office. The coverage was programmed for business hours.

    "Working with Moneypenny is the best decision I have made."

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  • 2
    • $1,000+
    • 10 - 49 employees
    • Thatcham , United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients

    • Knight Frank
    • Volkswagen Group UK
    • HelpAge International
    • NRG networks

    Notable Project

    An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM system.

    "The quality of their receptionists really stands out."

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  • 3
    • Undisclosed
    • 10 - 49 employees
    • Burscough, United Kingdom

    Established in 2011, Face for Business is a customer service outsourcing company. The small team provides customer service outsourcing. The company is in Burscough, United Kingdom.

    Industries

    Notable Project

    Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.

    "They are proactive, and we have no intention of changing Face For Business for another agency."

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  • 4
    • Scheduling

      4.3
    • Quality

      4.7
    • Cost

      4.5
    • NPS

      4.7
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    • $250,000+
    • 250 - 999 employees
    • Leeds, United Kingdom

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

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  • 5
    • Undisclosed
    • 1,000 - 9,999 employees
    • Birkenhead , United Kingdom

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Clients

    • Plusnet
    • at800
    • River Island
    • ATOS

    Industries

    Notable Project

    The Contact Company is providing 24/7 customer support for technical and sales issues. They offer assistance via phone, email, social media, live chat, and corporate web forums.

    “The Contact Company easily surpassed our goal for 80% customer satisfaction.”

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  • 6
    • $1,000+
    • 50 - 249 employees
    • Nottingham , United Kingdom

    Phone answering service Answer4u is located in Nottingham , United Kingdom. The agency provides voice services and non-voice bpo/back office services and is midsize.The agency was founded in 2004.

    Industries

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  • 7
    • Scheduling

      0.5
    • Quality

      0.5
    • Cost

      3.0
    • NPS

      0.5
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    • $1,000+
    • 250 - 999 employees
    • London, United Kingdom

    CALLCARE is a midsize call center service launched in 1998. Their services include voice services and non-voice bpo/back office services. The company is based in London, United Kingdom.

    Industries

    Notable Project

    CALLCARE provided call answering services for a software company. They were hired to take out-of-hours calls from clients and either route the query to the client's engineers or email it for triage.

    "Most emails were ignored."

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  • 8
    • $1,000+
    • 2 - 9 employees
    • Leicester, United Kingdom

    Paragon Sales Solutions is a telemarketing and marketing agency founded in Leicester, England in 2019 with fewer than 10 employees. They offer social media marketing, business consulting, and voice services for small businesses.

    Clients

    • App Sapiens
    • Go Gloucestershire Communications
    • Fourwards at Ashfields
    • Jackloc

    Industries

    Notable Project

    Paragon Sales Solutions provided call center services for a pet products company. They cold-called customers to get them to sign up for the client's B2B portal.

    "The time they take to make sure you are happy with their service and looped in."

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  • 9
    • $10,000+
    • 50 - 249 employees
    • Brighton, United Kingdom

    Located in Brighton, United Kingdom, The Telemarketing Company is an answering service. Launched in 1990, the midsize team provides voice services.

    Industries

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  • 10
    • $1,000+
    • 10,000+ employees
    • Milton Keynes, United Kingdom
    Non-voice bpo/back office services and answering service company Konecta was launched in 1999. Their large team is located in Milton Keynes, United Kingdom. Their services include non-voice bpo/back office services and voice services.

    Industries

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  • 11
    • Undisclosed
    • 250 - 999 employees
    • London, United Kingdom
    Phone answering service Sabio was launched in 1998. Their midsize team is in London, United Kingdom. Their services include voice services.
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  • 12
    • $1,000+
    • 250 - 999 employees
    • Southend-on-sea, United Kingdom

    Call center Ventrica was founded in 2010. They are located in Southend-on-sea, United Kingdom and have a midsize team. Ventrica focuses on voice services, HR services, and non-voice bpo/back office services.

    Industries

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  • 13
    • $1,000+
    • 250 - 999 employees
    • Salford, United Kingdom
    AlldayPA, an answering service company, is based in Salford, United Kingdom. The midsize agency was launched in 1999. Their services include voice services and non-voice bpo/back office services.

    Industries

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  • 14
    • $1,000+
    • 250 - 999 employees
    • Sheffield, United Kingdom
    Headquartered in Sheffield, United Kingdom, Ant Marketing is a midsize call center service. They offer voice services and were established in 1989.

    Industries

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  • 15
    • Undisclosed
    • 10 - 49 employees
    • Edinburgh , United Kingdom
    Hudson House is a telephone answering service. They are headquartered in Edinburgh , United Kingdom and have a small team. Their team provides voice services and non-voice bpo/back office services.
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  • 16
    • Undisclosed
    • 50 - 249 employees
    • Lowestoft , United Kingdom
    Pocket Receptionist is a midsize answering service. Headquartered in Lowestoft , United Kingdom, the company was founded in 2016. Their services include voice services.
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  • 17
    • $1,000+
    • 250 - 999 employees
    • Borough Green, United Kingdom
    Phone answering service Clearanswer is headquartered in Borough Green, United Kingdom. Established in 1998, the midsize team offers voice services and non-voice bpo/back office services.

    Industries

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  • 18
    • $1,000+
    • 10 - 49 employees
    • Hastings, United Kingdom
    Small phone answering service DVS, is located in Hastings, United Kingdom. They focus on voice services and were founded in 2001.

    Industries

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  • 19
    • Undisclosed
    • 50 - 249 employees
    • Burgess Hill, United Kingdom

    BDM Talk is a midsize answering service company and back office outsourcing company established in 2002. Their team provides call center services and back office outsourcing. The company is in Burgess Hill, United Kingdom.

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  • 20
    • $1,000+
    • 50 - 249 employees
    • Borehamwood , United Kingdom
    JAM is a call center service. Their midsize team is located in Borehamwood , United Kingdom. The firm focuses on voice services. The firm was launched in 1977.

    Industries

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  • 21
    • $1,000+
    • 2 - 9 employees
    • London, United Kingdom

    W&T Solutions is a web development company established in 2021. Their small team is in London, United Kingdom and focuses on web development, mobile app development, social media marketing, e-commerce development, and more.

    Industries

    Notable Project

    A truck dispatch services company tapped Web & Tech Solutions to design their logo. The team then developed a WordPress website for the client and optimized the site's content. 

    "I was really impressed with their eagerness to help. They did not make any false promises."

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  • 22
    • Undisclosed
    • 1,000 - 9,999 employees
    • Marlow, United Kingdom

    Whistl is a large Marlow, United Kingdom-based fulfillment company. Established in 1950, the team specializes in fulfillment, logistics & supply chain consulting, warehousing & distribution, customer service outsourcing, and more.

    Industries

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  • 23
    • $1,000+
    • 10 - 49 employees
    • London , United Kingdom
    BPO Recruit is a call center. The small London , United Kingdom-based agency was founded in 2009. Their services include voice services.

    Industries

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  • 24
    • $1,000+
    • 250 - 999 employees
    • East Yorkshire, United Kingdom
    KC Contact Centres, an answering service, was founded in 1999. The company offers voice services and non-voice bpo/back office services and has a midsize team.

    Industries

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  • 25
    • $1,000+
    • 250 - 999 employees
    • Glasgow , United Kingdom
    Launched in 1988, 1Call Direct is a phone answering service. They are in Glasgow , United Kingdom; Motherwell, United Kingdom and Kilmarnock, United Kingdom and have a midsize team. The company provides voice services.

    Industries

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  • 26
    • $1,000+
    • 10 - 49 employees
    • Kirton in Lindsey, United Kingdom
    Answering service company Anserve was founded in 1995. Their small team is located in Kirton in Lindsey, United Kingdom and focuses on voice services.

    Industries

    Notable Project

    Anserve provides customer service support for a heating oil supplier. The team takes calls after the client's opening hours and resolves the caller's questions or issues. They also pass important messages.

    "They’ve been excellent throughout all these years."

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  • 27
    • $1,000+
    • 50 - 249 employees
    • Monks Risborough, United Kingdom
    CATI call center, a call center, was launched in 2011. The midsize team focuses on voice services, event marketing & planning, market research, public relations, and more. The firm is in Kyiv, Ukraine and Monks Risborough, United Kingdom.

    Industries

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  • 28
    • $1,000+
    • 10 - 49 employees
    • Harlow, United Kingdom
    Answering service company Zebra Connexions Ltd is headquartered in Harlow, United Kingdom. The small team focuses on call center services and back office outsourcing. The company was established in 2004.
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  • 29
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Harlow, United Kingdom
    Answering service Medical PA was launched in 2005. The small team offers call center services, customer service outsourcing, and back office outsourcing. The company is in Harlow, United Kingdom.

    Notable Project

    A podiatry office hired Medical PA for call center services. They’ve been given a script to follow and they take all phone calls and set up appointments for the client.

    “Our patients love them and compliment how professional they are.”

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  • 30
    • $1,000+
    • 10 - 49 employees
    • Cambridge , United Kingdom
    Zoom Answer Call is a call center service. The small Cambridge , United Kingdom-based company was launched in 1999. Their team specializes in voice services.

    Industries

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