Looking for a top answering service in the United Kingdom?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging.

To assist you in your search for a partner, we’ve compiled this list of the top phone answering services in United Kingdom. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best United Kingdom Answering Services

  • 1
    $1,000+
    10,000+ Employees
    Stretford United Kingdom

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Clients
    Workplace Safety and Insurance Board
    Industries
    Notable Project

    TELUS International provided custom development services for a workplace safety and insurance board. They built a healthcare billing system, handling end-to-end development. The solution is used by over 30,000 healthcare institutions and decreased payment processing time.

    "What sets them apart is the balance of both value of the functionalities they’ve brought on board together with their ability to connect and build a platform that was scalable to adapt to the e-health landscape." –Manager of Program Effectiveness, Workplace Safety and Insurance Board

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  • 2
    Undisclosed
    250 - 999 Employees
    Edinburgh United Kingdom

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

    Clients
    UCLA
    Verizon
    Bank of America
    Industries
    Notable Project

    AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

    "They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

  • 3
    Undisclosed
    250 - 999 Employees
    Wrexham United Kingdom

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Notable Project

    Moneypenny provides 24-hour customer support for a hospitality agency to help with after-hours services. Their team works around the clock to answer customers' questions. Their work improved the agency's customer service and generated new leads.

    " We have shown a great increase of customer clientele since hiring this company." — Senior Manager, Hospitality Firm

  • 4
    $250,000+
    250 - 999 Employees
    Leeds United Kingdom

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries
    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

  • 5
    Undisclosed
    1,000 - 9,999 Employees
    Birkenhead United Kingdom

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Clients
    Liverpool FC
    The Health Lottery
    Argos
    Plusnet
    Industries
    Notable Project

    The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    “Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
     

  • 6
    Undisclosed
    10 - 49 Employees
    Basingstoke United Kingdom

    ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

    Clients
    FlatFeeLandlord
    The Spencer Law Firm
    Kaye Stern Properties
    Industries
    Notable Project

    ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

    "It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

  • 7
    $1,000+
    10 - 49 Employees
    Thatcham United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients
    Zenith
    Berkshire Community Foundation
    Knight Frank
    Volkswagen
    Notable Project

    Verbatim Virtual Receptionists provided overflow call answering services to an IT outsourcing provider. They provided coverage as needed and logged the calls on the client’s CRM system. Verbatim Virtual Receptionists’ involvement was crucial to the client’s business and saved them a lot of time.

    “Having a reliable service to answer the overflow calls is vital to our business. It also helps to filter out unwanted calls and saves our staff a lot of time.” – Managing Director, IT Outsourcing Provider

  • 8
    $5,000+
    10,000+ Employees
    Three Mile Cross United Kingdom

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Industries
    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

  • 9
    $1,000+
    10 - 49 Employees
    London United Kingdom

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 10
    $1,000+
    2 - 9 Employees
    Leicester United Kingdom

    Paragon Sales Solutions is a telemarketing and marketing agency founded in Leicester, England in 2019 with fewer than 10 employees. They offer social media marketing, business consulting, and voice services for small businesses.

    Clients
    App Sapiens
    Go Gloucestershire Communications
    Fourwards at Ashfields
    Industries
    Notable Project

    Paragon Sales Solutions provided telecommunication sales services for a property inspection company. The company wanted to improve sales without having to hire more talent. The company has since been able to work with a new client each week.

    “They’re really great for small businesses and their pricing is transparent.” - CEO, Property Inspection Company

  • 11
    $10,000+
    50 - 249 Employees
    London United Kingdom

    ACTIVE PROFILE is an IT staff augmentation company in Casablanca, Morocco. The small company was launched in 2015. Their services include IT staff augmentation, web development, custom software development, e-commerce development, and more.

    Industries
    Notable Project

    QS Dev International develops B2B outgoing sales calls program for an alternative energy supplier. They are responsible for marketing the company's electricity and natural gas supply offers.

    "Their flexibility and adaptation to the needs of a constantly evolving activity are impressive."

  • 12
    $1,000+
    10 - 49 Employees
    Kirton in Lindsey United Kingdom
    Answering service company Anserve was founded in 1995. Their small team is located in Kirton in Lindsey, United Kingdom and focuses on voice services.
    Industries
    Notable Project

    Anserve provides customer service support for a heating oil supplier. The team takes calls after the client's opening hours and resolves the caller's questions or issues. They also pass important messages.

    "They’ve been excellent throughout all these years."

  • 13
    $100,000+
    1,000 - 9,999 Employees
    London United Kingdom
    Firstsource Solutions is a large call center company headquartered in London , United Kingdom; Louisville, Kentucky; Mumbai, India and Muntinlupa City, Philippines. The team offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and business consulting.
    Industries
  • 14
    $1,000+
    10 - 49 Employees
    Birmingham United Kingdom

    Virtalent, founded in 2014, is a company that offers virtual assistance. The company is headquartered in Birmingham, United Kingdom, and has a team of 11 employees who mostly provide non-voice BPO/back office services, but also provide voice services. The businesses they work with represent a variety of industries including the advertising & marketing, consumer products & services, hospitality & leisure, and legal services industries.
     

    Clients
    Countrywide
    Mills & Reeve
    Marco’s
    Industries
    Notable Project

    Virtalent provided administrative assistance to a consulting company. The client’s business was growing, but their administrative processes could not keep up with their growth. Additionally, the client needed support with reporting, hiring, invoicing, and consultant on and off-boarding.Since working with the company, the client has a reduced admin burden and has been able to focus more on work.
     

  • 15
    $1,000+
    1,000 - 9,999 Employees
    London United Kingdom

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients
    Microsoft
    Cognizant Technology Solutions
    Industries
    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

  • 16
    $1,000+
    250 - 999 Employees
    Salford United Kingdom
    AlldayPA, an answering service company, is based in Salford, United Kingdom. The midsize agency was launched in 1999. Their services include voice services and non-voice bpo/back office services.
    Industries
  • 17
    Undisclosed
    10 - 49 Employees
    Edinburgh United Kingdom
    Hudson House is a telephone answering service. They are headquartered in Edinburgh , United Kingdom and have a small team. Their team provides voice services and non-voice bpo/back office services.
  • 18
    $1,000+
    250 - 999 Employees
    Glasgow United Kingdom
    Launched in 1988, 1Call Direct is a phone answering service. They are in Glasgow , United Kingdom; Motherwell, United Kingdom and Kilmarnock, United Kingdom and have a midsize team. The company provides voice services.
    Industries
  • 19
    $1,000+
    10 - 49 Employees
    London United Kingdom
    BPO Recruit is a call center. The small London , United Kingdom-based agency was founded in 2009. Their services include voice services.
    Industries
  • 20
    $1,000+
    50 - 249 Employees
    Nottingham United Kingdom
    Phone answering service Answer4u is located in Nottingham , United Kingdom. The agency provides voice services and non-voice bpo/back office services and is midsize.The agency was founded in 2004.
  • 21
    $1,000+
    50 - 249 Employees
    Wokingham United Kingdom
    The Answer Centre, a call center company, was established in 2000. Their midsize team is in Wokingham , United Kingdom and Edinburgh, United Kingdom and provides voice services and non-voice bpo/back office services.
  • 22
    Undisclosed
    10 - 49 Employees
    Kirkcaldy United Kingdom
    Connect First is a small Kirkcaldy , United Kingdom-based call center service. The team focuses on voice services and non-voice bpo/back office services.
  • 23
    $1,000+
    10 - 49 Employees
    Cambridge United Kingdom
    Zoom Answer Call is a call center service. The small Cambridge , United Kingdom-based company was launched in 1999. Their team specializes in voice services.
    Industries
  • 24
    $1,000+
    10,000+ Employees
    Milton Keynes United Kingdom
    Non-voice bpo/back office services and answering service company Konecta was launched in 1999. Their large team is located in Milton Keynes, United Kingdom. Their services include non-voice bpo/back office services and voice services.
    Industries
  • 25
    $1,000+
    2 - 9 Employees
    Glasgow United Kingdom
    Time Assistant is a non-voice bpo/back office services and call center service founded in 2010. The small team offers non-voice bpo/back office services and voice services. The agency is headquartered in Glasgow, United Kingdom.
    Industries
  • 26
    Undisclosed
    50 - 249 Employees
    Lowestoft United Kingdom
    Pocket Receptionist is a midsize answering service. Headquartered in Lowestoft , United Kingdom, the company was founded in 2016. Their services include voice services.
  • 27
    $1,000+
    2 - 9 Employees
    Dunfermline United Kingdom
    JH Virtual Assistant, a non-voice bpo/back office services company, was established in 2013. In Dunfermline, United Kingdom, their small team offers non-voice bpo/back office services and voice services.
    Industries
  • 28
    $1,000+
    10 - 49 Employees
    Cheshire United Kingdom
    Pa4you is a call center company launched in 2004. The agency provides voice services and has a small team. The agency is in Cheshire, United Kingdom.
    Industries
  • 29
    $1,000+
    10 - 49 Employees
    Aberdeen United Kingdom
    Phoenix 24-7 is a call center. They are headquartered in Aberdeen , United Kingdom and have a small team. Their services include voice services.
    Industries
  • 30
    $1,000+
    250 - 999 Employees
    Borough Green United Kingdom
    Phone answering service Clearanswer is headquartered in Borough Green, United Kingdom. Established in 1998, the midsize team offers voice services and non-voice bpo/back office services.
    Industries
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT