TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.
TELUS International provided custom development services for a workplace safety and insurance board. They built a healthcare billing system, handling end-to-end development. The solution is used by over 30,000 healthcare institutions and decreased payment processing time.
"What sets them apart is the balance of both value of the functionalities they’ve brought on board together with their ability to connect and build a platform that was scalable to adapt to the e-health landscape." –Manager of Program Effectiveness, Workplace Safety and Insurance Board