Top 20 Inbound Call Centers in Malaysia

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Top 20 Inbound Call Centers in Malaysia

The Best of May 2025

Looking for a top inbound call center in Malaysia?

Inbound call centers can make all the difference to your business.

To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in Malaysia. 

List of the Best Malaysia Inbound Call Center Companies

  • 1
    (5 Reviews) 4.7

    Timeliness

    4.8

    Service Excellence

    4.7

    Value

    4.5

    Would Recommend

    4.8
    $1,000+
    250 - 999 employees
    Petaling Jaya, Malaysia

    Launched in 2020, SummitNext Technologies Sdn. Bhd. Is a answering service. Their small team is headquartered in Petaling Jaya, Malaysia and specializes in call center services, customer service outsourcing, back office outsourcing, and sales outsourcing.

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    Industries

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  • 2
    (3 Reviews) 4.5

    Timeliness

    4.2

    Service Excellence

    3.8

    Value

    4.2

    Would Recommend

    4.3
    $10,000+
    250 - 999 employees
    Kuala Lumpur, Malaysia

    SRG ASIA PACIFIC is a midsize call center service. Located in Kuala Lumpur, Malaysia, the firm was launched in 1996. Their team offers voice services, market research, business consulting, HR services, and more.

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    Clients

    Telco

    Industries

  • 3
    (6 Reviews) 4.9

    Timeliness

    5.0

    Service Excellence

    4.9

    Value

    4.9

    Would Recommend

    5.0
    $25,000+
    250 - 999 employees
    Kuala Lumpur, Malaysia

    Canaan Communication & Technologies Sdn Bhd is a BPO firm in Kula Lumpur, Malaysia. They have a team of around 15 employees and were founded in 2016. They provide non-voice BPO & back-office services, voice services, and corporate training for small businesses. 

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    Clients

    Socar

    Industries

  • 4
    (3 Reviews) 4.0

    Timeliness

    4.2

    Service Excellence

    3.7

    Value

    3.7

    Would Recommend

    4.0
    Undisclosed
    1,000 - 9,999 employees
    Shah Alam, Malaysia

    Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.

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    Industries

  • 5
    (11 Reviews) 5.0

    Timeliness

    5.0

    Service Excellence

    5.0

    Value

    4.9

    Would Recommend

    5.0
    $1,000+
    1,000 - 9,999 employees
    Kuala Lumpur, Malaysia

    Upstream BPO is a business process outsourcing (BPO) company founded in 2014 and based in Cyberjaya, Malaysia. With a team of over 50 employees, the company provides voice services, non-voice BPO, back-office services, and social media marketing mainly to small businesses in the IT, telecommunication, and advertising industries.

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    Clients

    Ninja Van Senoko Energy Changi Travel Services Grab for Business

    Industries

  • 6
    (2 Reviews) 4.8

    Timeliness

    4.8

    Service Excellence

    4.8

    Value

    4.8

    Would Recommend

    5.0
    $1,000+
    250 - 999 employees
    Petaling Jaya, Malaysia

    ENVO BPO is a business process outsourcing company based in Petaling Jaya, Malaysia, with an office in Kuala Lumpur, Malaysia. The company, founded in 2009, has more than 250 employees who provide, among others, voice services, IT managed services, and HR services to various companies.

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  • 7
    (0 Reviews)

    Not yet reviewed.

    $5,000+
    250 - 999 employees
    Kuala Lumpur, Malaysia
    Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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  • 8
    (0 Reviews)

    Not yet reviewed.

    Undisclosed
    50 - 249 employees
    Pelabuhan Klang, Malaysia
    Bridge Maritime Solutions is an Engineering and Customer Service Outsourcing company founded in 2022. The midsize team focuses on Engineering and Customer Service Outsourcing.
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    Industries

  • 9
    (0 Reviews)

    Not yet reviewed.

    $5,000+
    10 - 49 employees
    Kuala Lumpur, Malaysia
    Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
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  • 10
    (0 Reviews)

    Not yet reviewed.

    $5,000+
    2 - 9 employees
    Petaling Jaya, Malaysia
    Bendigo Marketing is a small Petaling Jaya, Malaysia-based IT managed services company. Their services include IT managed services and HR Consulting.
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  • 11
    (0 Reviews)

    Not yet reviewed.

    Undisclosed
    10 - 49 employees
    Kuala Lumpur, Malaysia
    FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.
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    Industries

  • 12
    (2 Reviews) 5.0

    Timeliness

    5.0

    Service Excellence

    5.0

    Value

    5.0

    Would Recommend

    5.0
    $100,000+
    10 - 49 employees
    Kuala Lumpur, Malaysia

    Swivelt is a Singapore-based marketing and digital strategy company that was founded in 2018. They also offer business consulting, HR, and voice services. They primarily work with midmarket businesses in the advertising, e-commerce, and business services industries. 

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    Clients

    NetApp

    Industries

  • 13
    (12 Reviews) 4.8

    Timeliness

    4.8

    Service Excellence

    4.8

    Value

    4.5

    Would Recommend

    4.8
    $100,000+
    10,000+ employees
    Kuala Lumpur, Malaysia

    TDCX is a global digital CX solutions company, founded in 1995, with headquarters in Singapore. They have about 17,800 employees. They provide customer experience support specializing in customer service, tech support, sales, content moderation, trust and safety, and AI consulting. They serve businesses in the tech, fintech, travel, e-commerce, digital advertising, health tech, and creator economy industries.

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    Industries

  • 14
    (0 Reviews)

    Not yet reviewed.

    $1,000+
    10 - 49 employees
    Petaling Jaya, Malaysia
    Data Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.
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  • 15
    (0 Reviews)

    Not yet reviewed.

    $5,000+
    10 - 49 employees
    Kuala Lumpur, Malaysia
    M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
    Read More

    Industries

  • 16
    (0 Reviews)

    Not yet reviewed.

    $250,000+
    10,000+ employees
    Kuala Lumpur, Malaysia
    Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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    Industries

  • 17
    (3 Reviews) 4.7

    Timeliness

    4.7

    Service Excellence

    4.7

    Value

    4.7

    Would Recommend

    4.7
    Undisclosed
    10,000+ employees
    Petaling Jaya, Malaysia
    Emapta is an IT staff augmentation company. Established in 2010, the company is in Mandaluyong, Philippines; Makati, Philippines; Makati, Philippines and Makati, Philippines. The large team specializes in IT staff augmentation, Back Office Outsourcing, Finance & Accounting Outsourcing (FAO), Call Center Services, and more.
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    Industries

  • 18
    (0 Reviews)

    Not yet reviewed.

    Undisclosed
    10,000+ employees
    Kuala Lumpur, Malaysia
    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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    Industries

  • 19
    (0 Reviews)

    Not yet reviewed.

    $1,000+
    1,000 - 9,999 employees
    Petaling Jaya, Malaysia
    Located in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
    Read More

    Industries

  • 20
    (11 Reviews) 5.0

    Timeliness

    5.0

    Service Excellence

    4.9

    Value

    4.8

    Would Recommend

    5.0
    Undisclosed
    1,000 - 9,999 employees
    Kuala Lumpur, Malaysia
    IT staff augmentation company Outsourced was established in 2012. Their large team is in Quezon City, Philippines; Muntinlupa, Philippines; Quezon City, Philippines and Quezon City, Philippines and focuses on IT staff augmentation, Back Office Outsourcing, Finance & Accounting Outsourcing (FAO), Customer Service Outsourcing, and more.
    Read More

    Industries

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