What is a call center company?

A call center typically handles inbound and outbound calls on behalf of the company. Services can range from telemarketing and lead generation to customer service and technical support. By partnering with an experienced call center, you can ensure that your company gets access to trained teams that know the best practices for resolving concerns and maximizing state-of-the-art tools to streamline operations. Ultimately, they are dedicated to helping businesses succeed by providing professional, quick, and emphatic customer service.

What are the benefits of working with a call center agency?

Working with a call center agency provides businesses access to professionals who understand the latest strategies and techniques for handling various customer communications. Call center companies typically offer multichannel support 24/7 to ensure customer needs are promptly met. Additionally, they can contribute to improving customer satisfaction and customer retention. Ultimately, these companies strive to help businesses scale and focus on their core competencies while they handle customer interactions.

Top 100 Call Center Services in India

The Best of December 2024

Call center services are essential to managing customer communication channels, handling inquiries and complaints, and providing customer technical support. Traditionally, it operates through phones, but over the years, call center services have evolved and expanded their scope to include emails, social media, and other messaging platforms.

Jump to Most Reviewed Companies

List of the Best India Voice Services Providers

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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  Industries
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- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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  Industries
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541

Nexsales
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Mumbai, India
Nexsales is a conversion optimization company. The Cupertino, California-based agency was established in 2008. The midsize team specializes in conversion optimization, BI & big data consulting & SI, business consulting, demand generation marketing, and more.
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