Top 100 Back Office BPO Services in India

A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

MattsenKumar LLC provides call center services to a financial firm. They respond to the phone calls, emails, and social media chats of customers. Overall, they answer complaints, requests, and queries.

"They’re ready to help me any time of the day."

Fusion Business Solutions (P) Limited provides virtual assistant services to a recruiting firm. They provide administrative and project coordination support, including researching and managing calendars.

"They prioritize delivering accurate and reliable results, ensuring tasks are completed precisely and professionally."

SunTec India was hired by a publishing company to convert a PDF book manuscript into a digital e-book version.

"Their customer service was great."

To acquire more leads, a consulting firm hired VSynergize for their sales outsourcing and call center services. The team reached out to potential customers, handled customer inquiries, and provided support.

"We were impressed with their dedication to understanding our business inside and out."

Intellect Outsource is developing a Magento 2 e-commerce site for a furniture manufacturing company. They've installed several extensions and managed the client's product and order data.

"The team always gets back to us quickly, and most projects are resolved within a short timeframe."

A consulting company has hired Meru Accounting for bookkeeping services. They take care of corporate and personal taxes and budget planning for the client's business.

''They seem to have a good culture and are always happy when we are able to chat.''

TechSpeed Inc was hired by a semiconductor equipment retailer to help them expand their client base. After understanding the client's objectives, the team executed a smooth process to gather the data needed.

"I feel they went above and beyond expectations."

Task Virtual wrote sales descriptions for online courses and developed promotional strategies to convert prospects into clients.

"They persevered until the work was completed." 

A software company hired TransForm Solutions for contact selection support. They’re tasked with selecting 100 contacts daily from the selected companies to support business partners. 

"The team's consistency is impressive."

To help alleviate a major administrative burden, RPR Services, LLC handled invoice processing and photo uploads for a property restoration company. They operated as a user in the client’s internal database.

“They’re priced very reasonably and provide very robust coverage.”

iSolve Technologies created a platform for instant video KYC verification while onboarding new customers. They designed, developed, and customized the platform with smart intelligence.

"They have world-class customer support options with a talented technical crew."

Call2Customers provides B2B telemarketing services and serve as an outsourced call center for a freight forwarding company. They do all staffing and handle various tasks.

“Call2Customers handles a lot of work, and they are very cooperative.”

4D Global was hired by a revenue cycle management (RCM) company to provide data entry, tracking, and accounts receivable services. They are responsible for report generation and accounts receivable follow-up.

"The relationship has been a very positive one."

Tech2Globe Web Solutions LLP provides marketing and advertising efforts to help a garment manufacturing business boost their sales and grow their business further.

"Their teamwork is impressive."

Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.

"I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast

The client used Dark Bear Web Solutions to develop their website, remedy any deficiencies, and link their enterprise resource planning system to the site.

"They [Dark Bear Web Solutions] always jump in immediately to render assistance. They go way beyond the call of duty."

Ameex Technologies handled the website updates to Drupal and established it on a new platform. The team provided support and maintenance, and the rebranding of a few corporate websites.

"Their team has been very flexible whenever we've given them a request for proposal."

Presentation Depot creates and cleans up slide decks for a consulting firm using PowerPoint and Google Slides. They take steps to ensure client information is kept confidential.

"I don’t worry about things I hand over to Presentation Depot."

Login Services has and continues to work on a variety of one-off projects that involve transcription services related to financial documents.

"Remaining flexible, they ask a fair amount of proactive questions before something starts and they check-in."

Trupp Global provides data abstraction services for a software technology company, supporting the work of other data-providing agencies, manually abstracting 40 to 50 data points.

“We give them work, they jump on it and do it in a timely manner.”

Tasks Expert- A Virtual Assistant Company provides accounting, bookkeeping, and tax services for a bookkeeping company. They give weekly reports on the client's profit margin, income statement, and cash flow.

"I was blown away by their financial expertise."

QUESTIONABLE

"They provide great quality."

Direction Software Solutions provides programming support and offers ideas for improving process efficiency, assisting with the entire in-house software suite. Resources scale flexibly to meet varying needs. 

"They quickly got up to speed with mastering new technologies and fulfilling our needs."

Riot Enterprise provides call center services for an indoor air quality solution company. They respond to incoming emails and chats on App Store, Google Play, and social media accounts for 44 hours in 6 days. 

"I like their theoretical and technical knowledge of the product."

Technousa Consulting Services Pvt. Ltd. has improved website performance and streamlined admin tasks. They’ve developed quickly customizable templates and have also added helpful notifications.

“When I ask for something to be completed, I can trust it will compliment what we already have in place.”

Datainox - Online Data Entry Services adds and modifies product listings on an e-commerce website. 

"Working with them is a great experience."

Strong Vision Data Processing was tasked with monthly statement reporting and providing accounting services to a financial services company. The client needed a quick turnaround for statements with no errors.

"They are very thorough and make sure they know all the details for any project they work on."

Technosys IT Management Pvt. Ltd. offered customer support, including a chat service. This involved connecting customers with doctors, explaining health concepts, and booking appointments.

"I was impressed by their problem-solving techniques, helpful nature, customer services, and effectiveness."

During this partnership, VerboLabs has worked on translating and subtitling trailers as well as short-form YouTube videos from Hindi to English. 

"Their response time was good, which was crucial."