Top 50 Inbound Call Centers in New York City

Answering Service Care offers ongoing call center services for an IT technology and consulting company. This involves responding to both general inquiries and third-party clients. The team continues to excel at building a positive rapport with the client and external stakeholders.

"They have maintained a very effective workflow." – CEO, IT Tech & Consulting Company

A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

Answering Legal provides answering services for a sole practitioner law office. The team brings in one lead per month. They excel at organization.

“I can manage my quality control more easily.” – Owner, Law Firm  

EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

A multi-physician medical practice hired Anserve Inc. to handle incoming calls. Anserve Inc. provided answering services particularly during times when the practice is not open like nights, weekends, and holidays. They receive the calls and then route them to the appropriate doctor in the practice. They also provided other call-related services that cover situations like medical emergencies. Anserve Inc. effectively used the latest appropriate technologies with their services which met the practice's expectations.

"The team’s services are excellent and we’ve had no problem or issues with Anserve — that’s also the reason why we’ve stayed with them." - Administrator, Multi-Physician Medical Practice

LawyerLine has taken on the role of a receptionist by answering calls for the client. They read intake questionnaire questions to callers and collect the necessary information. The team also takes appointments.

"They’ve successfully fulfilled the needs of my business."

TDCX provides B2C e-commerce presales support for Lenovo EMEA. The team supports 15 European countries and is able to help in 11 languages. They are customer-focused and provide sale support.

“TDCX delivers what it promises and exceeds results, even with difficult constraints.”

DialAmerica provides customer support outsourcing for a large Pittsburgh-based retailer. The client receives over 1500 calls daily and needed robust support to handle that level of volume. DialAmerica saved the client time and resources on inbound calls, and consistently achieves a high level of service.

"Whenever we have questions they answer the questions very promptly... they seem perfect." – Sales Manager, Retail Firm

A fintech company outsourced their call center needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower rate. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

"Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them." – Senior Operations Manager, Fintech Company

Purple Sales conducts outreach for a real estate IT company. Their phone and email marketing efforts have led to valuable client acquisitions for the client. The company can attribute its gradual growth to the team's exceptional support.

"They’re also very good at personalized email outreach, which they specialize in." — President, Legal CRM Developer

Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

An insurance carrier hired Pride BPO to increase employee productivity and decrease turnaround time. Pride BPO designed and implemented an outsourced solution to support bookkeeping, cash application, and payroll preparation. The Pride BPO solution achieved a 50% cost savings and reduced turnaround time for the client.