Top 60 Inbound Call Centers in New York City

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Top 60 Inbound Call Centers in New York City

December 2022

Looking for a top inbound call center in New York City?

Inbound call centers can make all the difference to your business.

To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in New York City. 

List of the Best New York City Inbound Call Center Companies

  • 1
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients

    • MyCheck
    • Loginn
    • Cyber-Duck

    Industries

    Notable Project

    Aidey provided customer service. This included email support and phone support. 

    "We were always able to communicate with the team."

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  • 2
    • Undisclosed
    • 50 - 249 employees
    • New York, NY

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Clients

    • Hafilat Industry LLC
    • Safaricom
    • Telenor

    Industries

    Notable Project

    Abacus Cambridge Partners performs API customization and integration for a telecommunications provider. The team uses Apigee as the main API gateway and product. 

    "They’re one of the best vendors I’ve ever worked with."

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  • 3
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients

    • Pegasystems
    • JPMorgan
    • AIG

    Industries

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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  • 4
    • $1,000+
    • 50 - 249 employees
    • Great Neck Plaza, NY
    The Hour - Back Office and Virtual Assistant Services is a Great Neck Plaza, New York-based back office outsourcing company. The agency provides back office outsourcing, customer service outsourcing, call center services, finance & accounting outsourcing (FAO), and more and is midsize.The agency was established in 2015.

    Industries

    Notable Project

    The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams.  They've helped build out and iterate on the client's recruitment processes.

    “The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”

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  • 5
    • Scheduling

      3.9
    • Quality

      4.1
    • Cost

      3.2
    • NPS

      4.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10,000+ employees
    • New York, NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries

    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

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  • 6
    • Scheduling

      5.0
    • Quality

      4.8
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • New York, NY

    FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    A spa club hired FirmsDesk to provide BPO and back-office services, such as customer service, to market the client's company.

    "They're doing an overall great job."

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  • 7
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    TransPerfect is a translation company launched in 1992. Their large team is based in New York, New York; , Spain and , United Kingdom and specializes in translation, HR services, and voice services.

    Industries

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  • 8
    • $1,000+
    • 10,000+ employees
    • New York, NY

    Conduent is a large New York, New York-based HR company. The team focuses on HR services, non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).

    Industries

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  • 9
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    GetCallers is a call center company established in 2008. The company provides voice services, non-voice bpo/back office services, and direct marketing and has a midsize team.

    Industries

    Notable Project

    GetCallers provided business services for an IT solutions company. The team supplied several agents assigned to different tasks such as appointment setting, customer service, and ad-hoc administrative duties. 

    "They provided better services as compared to other companies."

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  • 10
    • $1,000+
    • 2 - 9 employees
    • New York, NY

    Joon Joon Answers, a small call center service, is located in New York, New York and Aventura, Florida. Launched in 2000, the team offers voice services, digital strategy, and business consulting.

    Industries

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  • 11
    • $1,000+
    • 2 - 9 employees
    • New York, NY

    Messages Plus is an answering service company. They are in New York, New York and have a small team. Their team focuses on voice services and non-voice bpo/back office services.

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  • 12
    • Undisclosed
    • 50 - 249 employees
    • Brooklyn, NY

    Campaign Headquarters is a call center company. They are in Brooklyn, New York and have a midsize team that focuses on voice services and non-voice bpo/back office services. The agency was established in 1999.

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  • 13
    • $1,000+
    • 1,000 - 9,999 employees
    • New York, NY

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients

    • Microsoft
    • Cognizant Technology Solutions

    Industries

    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

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  • 14
    • $1,000+
    • 50 - 249 employees
    • New York, NY

    Pride BPO is a business process optimization firm of around 50 employees. Their headquarters is in New York, with multiple Indian offices in Chennai, Mumbai, and Vadodara. Founded in 2006, they offer voice services to clients in the financial, healthcare, and business industries.

    Industries

    Notable Project

    An insurance carrier hired Pride BPO to increase employee productivity and decrease turnaround time. Pride BPO designed and implemented an outsourced solution to support bookkeeping, cash application, and payroll preparation. The Pride BPO solution achieved a 50% cost savings and reduced turnaround time for the client.

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  • 15
    • Undisclosed
    • 250 - 999 employees
    • New York, NY

    Lexvia Inc. Is a non-voice bpo/back office services and call center service. They focus on non-voice bpo/back office services and voice services and were established in 2011. Their midsize team is New York, New York-based.

    Industries

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  • 16
    • $1,000+
    • 50 - 249 employees
    • New York, NY
    Launched in 2021, NEO MD INC is a phone answering service. Located in New York, New York and Milton, Canada, their midsize team focuses on call center services, accounting, and insurance services & brokers.

    Industries

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  • 17
    • Undisclosed
    • 50 - 249 employees
    • Newark, NJ

    Sabre88, LLC is a non-voice bpo/back office services and telephone answering service established in 2008. Their midsize team is based in Newark, New Jersey. The firm focuses on non-voice bpo/back office services and voice services.

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  • 18
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    Sun Knowledge is a non-voice bpo/back office services company established in 2006. Their midsize team is located in New York, New York. Their services include non-voice bpo/back office services, voice services, and transcription.

    Industries

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  • 19
    • $25,000+
    • 2 - 9 employees
    • New York, NY

    User experience agency and telephone answering service Small Square was founded in 2016. They are headquartered in , United Kingdom and New York, New York and have a small team. Their services include ux/ui design and voice services.

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  • 20
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Perth Amboy, NJ

    Non-voice bpo/back office services company Ossisto was established in 2017. Their small team is located in Perth Amboy, New Jersey and , and specializes in non-voice bpo/back office services, voice services, search engine optimization, web design, and more.

    Industries

    Notable Project

    Ossisto launched a social media marketing campaign for a jewelry company. Following a research phase, they provided support for the client's sales growth on social media channels and platforms. 

    "I had a great experience with Ossisto."

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  • 21
    • Undisclosed
    • 50 - 249 employees
    • Brooklyn, NY
    WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based accounting company. They focus on accounting and custom software development and were founded in 2001.

    Industries

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  • 22
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Gurland Corporation, a non-voice bpo/back office services company, was established in 2017. The company focuses on non-voice bpo/back office services, voice services, and business consulting and has a small team. The company is headquartered in New York, New York and Central Visayas, Philippines.

    Industries

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  • 23
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • New York, NY

    Established in 2020, Socobee BPO is a call center. The small New York, New York-based team provides call center services, back office outsourcing, customer service outsourcing, other IT consulting and SI, and more.

    Industries

    Notable Project

    Socobee BPO provided IT and back office support for a medical billing company. 

    "They had all the services we needed for our company."

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  • 24
    • $1,000+
    • 10 - 49 employees
    • Bronx, NY

    Answering service Bl Leads was founded in 2014. The agency focuses on voice services, commercial financing, funding, & investment, finance & accounting outsourcing (FAO), and business consulting and has a small team. The agency is located in Bronx, New York.

    Industries

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  • 25
    • $1,000+
    • 50 - 249 employees
    • New York, NY

    NetSet RCM Services is a non-voice bpo/back office services company located in New York, New York and Wilmington, Delaware. The midsize team specializes in non-voice bpo/back office services, voice services, and Artificial Intelligence and was established in 2011.

    Industries

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  • 26
    • $10,000+
    • 10 - 49 employees
    • New York, NY
    Sales outsourcing company 10G was launched in 2016. The company specializes in sales outsourcing, call center services, and conversion optimization and has a small team. The company is located in New York, New York.

    Industries

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  • 27
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • New York, NY

    Founded in 2017, Triyock BPO is a business consulting company. The company focuses on business consulting, back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, and more and has a midsize team.

    Industries

    Notable Project

    Triyock BPO provides BPO services for a real estate franchise. The team is responsible for collecting mortgages, credit documents, and more. The client works with more than five people from the team.

    "They are very transparent, well-oriented, and provide hassle-free services."

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  • 28
    • $1,000+
    • 2 - 9 employees
    • New York, NY

    Located in New York, New York, Select Answering Service is an answering service company. The small agency was launched in 2012. Their team provides voice services.

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  • 29

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    • Undisclosed
    • 50 - 249 employees
    • New York, NY

    Habiliss Virtual Assistant Services is a non-voice bpo/back office services company established in 2009. They are headquartered in New York, New York and have a midsize team. The agency specializes in non-voice bpo/back office services, voice services, finance & accounting outsourcing (FAO), and transcription.

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  • 30
    • Undisclosed
    • 250 - 999 employees
    • Woodbridge Township, NJ

    AICOM Solutions is a global outsourcing company founded in 1999. Located in Metuchen, N.J., they have a team of approximately 80 employees. Their services include HR consulting and outsourcing, non-voice BPO/Back office services, and voice services.  

    Clients

    • Bank of America
    • IBM
    • Microsoft <strong>;</strong>
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