Looking for a top inbound call center in New York City?

Inbound call centers can make all the difference to your business.

To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in New York City. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best New York City Inbound Call Center Companies

  • 1
    $1,000+
    1,000 - 9,999 Employees
    New York NY

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients
    Pegasystems
    JPMorgan
    AIG
    Industries
    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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  • 2
    $1,000+
    10,000+ Employees
    New York NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries
    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

  • 3
    $5,000+
    1,000 - 9,999 Employees
    New York NY

    FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

    Industries
    Notable Project

    In need of customer support, a media company engaged with FirmsDesk. The team was responsible for handling calls and booking appointments for podcasts and brand promotions. 

    "They connected me with my clients and booked my slots effectively."

  • 4
    $100,000+
    10,000+ Employees
    New York NY

    "TDCX is a high-growth digital customer experience solutions provider for innovative technology and other blue-chip companies. The Company offers omnichannel CX solutions, sales and digital marketing services, and content monitoring and moderation services. The Company has a track record of success with clients in travel and hospitality, digital advertising and media, fast-moving consumer goods, technology, financial services, fintech, government and non-governmental organizations, gaming, e-commerce, and education. TDCX has an international footprint with offices in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, South Korea, Japan, India, Romania, Spain, and Colombia. It services its clients' customers globally in more than 40 languages. TDCX has won over 310 awards.

    Industries
    Notable Project

    TDCX provides B2C e-commerce presales support for Lenovo EMEA. The team supports 15 European countries and is able to help in 11 languages. They are customer-focused and provide sale support.

    “TDCX delivers what it promises and exceeds results, even with difficult constraints.”

  • 5
    Undisclosed
    50 - 249 Employees
    New York NY

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Clients
    Hafilat Industry LLC
    Safaricom
    Telenor
    Industries
    Notable Project

    A fintech company outsourced their call center needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower rate. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

    "Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them." – Senior Operations Manager, Fintech Company

  • 6
    $1,000+
    10 - 49 Employees
    New York NY

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 7
    $25,000+
    10 - 49 Employees
    New York NY

    Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.

    Industries
    Notable Project

    Purple Sales conducts outreach for a real estate IT company. Their phone and email marketing efforts have led to valuable client acquisitions for the client. The company can attribute its gradual growth to the team's exceptional support.

    "They’re also very good at personalized email outreach, which they specialize in." — President, Legal CRM Developer

  • 8
    $1,000+
    250 - 999 Employees
    New York NY
    Sun Knowledge is a non-voice bpo/back office services company established in 2006. Their midsize team is located in New York, New York. Their services include non-voice bpo/back office services, voice services, and transcription.
    Industries
  • 9
    $1,000+
    10 - 49 Employees
    Bronx NY
    Answering service Bl Leads was founded in 2014. The agency focuses on voice services, commercial financing, funding, & investment, finance & accounting outsourcing (FAO), and business consulting and has a small team. The agency is located in Bronx, New York.
    Industries
  • 10
    $1,000+
    1,000 - 9,999 Employees
    New York NY

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients
    Microsoft
    Cognizant Technology Solutions
    Industries
    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

  • 11
    $1,000+
    1,000 - 9,999 Employees
    New York NY
    TransPerfect is a translation company launched in 1992. Their large team is based in New York, New York; , Spain and , United Kingdom and specializes in translation, HR services, and voice services.
    Industries
  • 12
    $1,000+
    10,000+ Employees
    New York NY
    Conduent is a large New York, New York-based HR company. The team focuses on HR services, non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).
    Industries
  • 13
    $1,000+
    50 - 249 Employees
    New York NY

    Pride BPO is a business process optimization firm of around 50 employees. Their headquarters is in New York, with multiple Indian offices in Chennai, Mumbai, and Vadodara. Founded in 2006, they offer voice services to clients in the financial, healthcare, and business industries.

    Industries
    Notable Project

    An insurance carrier hired Pride BPO to increase employee productivity and decrease turnaround time. Pride BPO designed and implemented an outsourced solution to support bookkeeping, cash application, and payroll preparation. The Pride BPO solution achieved a 50% cost savings and reduced turnaround time for the client.

  • 14
    $1,000+
    2 - 9 Employees
    New York NY
    Joon Joon Answers, a small call center service, is located in New York, New York and Aventura, Florida. Launched in 2000, the team offers voice services, digital strategy, and business consulting.
    Industries
  • 15
    Undisclosed
    250 - 999 Employees
    New York NY
    Lexvia Inc. Is a non-voice bpo/back office services and call center service. They focus on non-voice bpo/back office services and voice services and were established in 2011. Their midsize team is New York, New York-based.
    Industries
  • 16
    $50,000+
    250 - 999 Employees
    New York NY
    IBT, a midsize phone answering service, is based in Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; الدوحة, Qatar and Ahmedabad, India. They offer voice services, IT managed services, IT staff augmentation, HR services, and more and were launched in 2009.
  • 17
    Undisclosed
    50 - 249 Employees
    Brooklyn NY
    Campaign Headquarters is a call center company. They are in Brooklyn, New York and have a midsize team that focuses on voice services and non-voice bpo/back office services. The agency was established in 1999.
  • 18
    $1,000+
    50 - 249 Employees
    New York NY
    NetSet RCM Services is a non-voice bpo/back office services company located in New York, New York and Wilmington, Delaware. The midsize team specializes in non-voice bpo/back office services, voice services, and Artificial Intelligence and was established in 2011.
    Industries
  • 19
    $25,000+
    2 - 9 Employees
    New York NY
    User experience agency and telephone answering service Small Square was founded in 2016. They are headquartered in , United Kingdom and New York, New York and have a small team. Their services include ux/ui design and voice services.
  • 20
    Undisclosed
    50 - 249 Employees
    Newark NJ

    Sabre88, LLC is a non-voice bpo/back office services and telephone answering service established in 2008. Their midsize team is based in Newark, New Jersey. The firm focuses on non-voice bpo/back office services and voice services.

  • 21
    $1,000+
    2 - 9 Employees
    New York NY
    Messages Plus is an answering service company. They are in New York, New York and have a small team. Their team focuses on voice services and non-voice bpo/back office services.
  • 24
    Undisclosed
    50 - 249 Employees
    Butler NJ

    Anserve Inc. is a phone answering services provider based in Butler, N.J. The company, founded in 1969, has more than 50 employees and provides voice services to mid-market and small companies and institutions in the medical, consumer products & services, dental, government, legal, and utilities industries.

    Clients
    Aspen Medical Associates
    Industries
    Notable Project

    A multi-physician medical practice hired Anserve Inc. to handle incoming calls. Anserve Inc. provided answering services particularly during times when the practice is not open like nights, weekends, and holidays. They receive the calls and then route them to the appropriate doctor in the practice. They also provided other call-related services that cover situations like medical emergencies. Anserve Inc. effectively used the latest appropriate technologies with their services which met the practice's expectations.

    "The team’s services are excellent and we’ve had no problem or issues with Anserve — that’s also the reason why we’ve stayed with them." - Administrator, Multi-Physician Medical Practice

  • 25
    $5,000+
    1,000 - 9,999 Employees
    Mahwah NJ

    DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well. 

    Clients
    TIME Magazine
    GE Capital Bank
    Special Olympics
    Industries
    Notable Project

    DialAmerica provides customer support outsourcing for a large Pittsburgh-based retailer. The client receives over 1500 calls daily and needed robust support to handle that level of volume. DialAmerica saved the client time and resources on inbound calls, and consistently achieves a high level of service.

    "Whenever we have questions they answer the questions very promptly... they seem perfect." – Sales Manager, Retail Firm

  • 26
    Habiliss Virtual Assistant Services Logo

    Habiliss Virtual Assistant Services

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    Undisclosed
    50 - 249 Employees
    New York NY
    Habiliss Virtual Assistant Services is a non-voice bpo/back office services company established in 2009. They are headquartered in New York, New York and have a midsize team. The agency specializes in non-voice bpo/back office services, voice services, finance & accounting outsourcing (FAO), and transcription.
  • 27
    $1,000+
    10 - 49 Employees
    New York NY
    Gurland Corporation, a non-voice bpo/back office services company, was established in 2017. The company focuses on non-voice bpo/back office services, voice services, and business consulting and has a small team. The company is headquartered in New York, New York and Central Visayas, Philippines.
    Industries
  • 28
    Undisclosed
    250 - 999 Employees
    Woodbridge Township NJ

    AICOM Solutions is a global outsourcing company founded in 1999. Located in Metuchen, N.J., they have a team of approximately 80 employees. Their services include HR consulting and outsourcing, non-voice BPO/Back office services, and voice services.  

    Clients
    Bank of America
    IBM
    Microsoft ;
  • 29
    Stafford Communications Group Logo

    Stafford Communications Group

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    $1,000+
    50 - 249 Employees
    New Providence NJ
    Founded in 1995, Stafford Communications Group is a telephone answering service. Their midsize team is in New Providence, New Jersey and Rothesay, Canada. Their services include voice services and non-voice bpo/back office services.
    Industries
  • 30
    Undisclosed
    250 - 999 Employees
    Basking Ridge NJ

    Call center service LawyerLine was established in 2009. They are in Easton, Pennsylvania and Basking Ridge, New Jersey and have a midsize team. LawyerLine provides voice services.

    Industries
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT