Looking for a top user research agency in Canada?

Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.

For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.

To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Canada. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Canada User Research Companies

  • 31
    $50,000+
    10 - 49 Employees
    Montréal Canada

    Sidekick Interactive is a digital agency located in Montreal, Canada. Since 2011, their team of 12 has been specializing in UX/UI design, mobile app development, and cloud consulting & SI. Sidekick Interactive works with clients in the world of business and non-profit. 

    Clients
    Saint John Walking Tours
    iBrace
    VOME
    Green Circuits
    Industries
    Notable Project

    Sidekick Interactive is developing an iOS mobile app to help a healthcare clinic with appointment management and client interaction. They just completed phase one, which consisted of five sprints.

    “They delivered what they said they would on time.”

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  • 32
    $5,000+
    2 - 9 Employees
    Toronto Canada

    Unparallel Brand + Design was founded in 2009 and is located in Toronto, Canada. With two employees, they provide branding, web design, and UX/UI design for enterprise, midmarket, and small businesses. They're focused on automotive, financial services, and consumer products, and services industries.

    Clients
    BookJane
    MaxSold
    Manic Coffee
    Pape Chaudhury
    Industries
    Notable Project

    Unparallel Brand + Design developed a website to reflect a new brand image, reworking the color scheme and company voice for a real estate brokerage. Their work contributed to an increase in leads.

    "Less than a year after launching our site, we have been generating about 10 leads per day." –Broker of Record & Founder, Real Estate Brockerage

  • 33
    $1,000+
    2 - 9 Employees
    Calgary Canada

    A digital marketing agency based in Calgary, LOUD Marketing provides branding, digital strategy, and social media marketing to small businesses Established in 2011, they work companies across various industries.

    Clients
    Bow Tie Power Washing,
    Speedy Apollo
    RC Movers
    PopArts Studio
    Industries
    Notable Project

    LOUD Marketing developed a web site for a forklift rental company. They also manage SE, social media, reputation, and reviews. Their services strengthened brand identity and the company’s online presence. As a result, traffic and sales have increased. The LOUD Marketing team was committed to research and executing on strategy.

    “The flow was smooth and efficient enough to allow me to focus on my business while they took care of the marketing of my business.” – Owner, Forklift Rental Company

  • 34
    $50,000+
    10 - 49 Employees
    Vancouver Canada

    Convergence is a technology development company based in Vancouver, Canada, that was established in 2014. Their team of 7 employees offers web development, custom software development, mobile app development, enterprise app modernization, and blockchain services.

    Industries
    Notable Project

    Convergence built a website for an online education platform to increase their online presence and attract potential investors. Convergence developed the front- and backend of the website, created assessment tools, positioned content offerings, and fine-tuned business strategies. Users praised the website for its professional appearance and easy to use features.

    "The platform they delivered, which has received myriad positive comments on appearance and functionality, was exactly what we needed to launch our business successfully." — Founding Partner, Online Education Platform

  • 35
    $10,000+
    10 - 49 Employees
    Kitchener Canada

    Token Creative Services is a digital marketing agency, founded in 2015 and based in Kitchener, Canada. They employ 11 staff specializing in web design and development, product photography and videography, graphic design, and marketing. They typically partner with small and midmarket companies in advertising and marketing, business services, and e-commerce.

    Clients
    Sullivan Automotive
    Kitchener Chamber of Commerce
    Sell With Sweta
    Industries
    Notable Project

    Token Creative Services redesigned the website of a natural product company. They helped the client develop their brand and also ramped up SEO efforts and Google advertising. Website traffic, inbound leads, and conversions to deals have all increased as a result of the work by Token Creative Services.

    “We had both teams fully involved from the start, and everyone was able to collaborate and brainstorm on what we should do. They are very collaborative, and I’ve just been blown away by their willingness to take the time to learn about our industry and what our underlying business goals are.” – President & CEO, Natural Product Company

  • 36
    $10,000+
    2 - 9 Employees
    Toronto Canada

    Based in Toronto, Canada, BrewingStack Technologies is a development and design agency that delivers solutions to clients in the logistics, fintech, and healthcare industries. Since 2019, their small team has been specializing in custom software & web development, UX/UI design, and logo design. 

    Clients
    St. George Catering
    Dream Woven Games
    Rewardly
    Tripataka
    Industries
    Notable Project

    BrewingStack Technologies was tasked with designing several websites and apps for a rewards app's partners. One of the apps included a QR code payment feature, which the team brainstormed with the client. All feedback on the unique and visually appealing designs have been positive.

    "The team takes their time to create excellent designs." – Founder & CEO, Cashback App

  • 37
    $10,000+
    2 - 9 Employees
    Toronto Canada

    Founded in 2010, Simplicate Interactive is a small web development company. Their team provides web development, web design, ux/ui design, custom software development, and more. The firm is based in Toronto, Canada.

    Industries
    Notable Project

    Simplicate Interactive is the technical lead and main web developer for a nonprofit think tank. They manage servers and have built several websites over ten years, using many different programming languages.

    "I can trust their instincts even more than my own. They’re a big part of our team."

  • 38
    $1,000+
    10 - 49 Employees
    Surrey Canada

    Agency Media is a creative marketing agency based in Surrey, Canada. The agency, founded in 2013, has more than 25 employees and provides, among others, video production, social media marketing, and content marketing services to small and larger-sized companies and institutions in the business services, advertising & marketing, e-commerce, and other industries.

    Clients
    Weathersolve Structures
    Ledcor Group
    UBC
    First West Credit Union
    Industries
    Notable Project

    A university hired Agency Media to provide video production services for various projects in an ongoing engagement. These projects include videos for its donor digital campaign, for the university's e-newsletter, and for other PR projects. The videos received positive feedback and the engagement has enlarged the distribution of the e-newsletter and allowed the university's development initiatives to raise more than $15 million in one year.

    "We’ve had some last-minute turnaround requirements that they’ve been able to provide." - VP of Development, University

  • 39
    $10,000+
    50 - 249 Employees
    Vancouver Canada
    Digitalist North America, an user experience design company, is headquartered in Vancouver, Canada. The midsize firm was launched in 1994. Their team offers ux/ui design, web design, web development, custom software development, and more.
    Industries
    Notable Project

    Digitalist North America provides portal development services for a fuel logistics company. Their work includes upgrading their client’s portal to support new equipment management.

    “The look and feel of the UI is really good.”

  • 40
    $10,000+
    10 - 49 Employees
    Toronto Canada

    Founded in 2008, VerticalWave Solutions is a web and mobile development company headquartered in Toronto, Ontario, with an additional office in Timisoara, Romania. With a small staff of around 5 employees, VerticalWave Solutions specializes in mobile app development, web development, and e-commerce development, especially for small and midmarket clients in the nonprofit sector. 

    Clients
    Treehouse TV
    Ontario Lottery and;Gaming
    York University
    Oxfam Canada
    Industries
    Notable Project

    VerticalWave Solutions was in charge of a website redesign for a publishing company. Working with the company's in-house designers helped to maintain the brand's image, VerticalWave Solutions built a new website on Drupal with a user friendly backend that could be easily maintained by users with little technical knowledge. The client was impressed with how fast VerticalWave Solutions worked.

    "Vertical Wave was very good about remaining transparent with the budget. If we wanted to do anything beyond the scope of work, VerticalWave let us know how much more it would cost, and we made agreements together."- Business Development Manager

  • 41
    $1,000+
    2 - 9 Employees
    Toronto Canada

    Pi Visions is a website design agency based in Navi Mumbai, with a team of 3 professionals. Since 2008, the company has provided clients their branding, direct marketing, and digital strategy needs, among others. 

    Clients
    Macs G
    Hotel Royal Orchid
    Time Machine Beauty Salon
    Industries
    Notable Project

    An overseas education consultancy hired Pi Visions to create and design their website from scratch. The site has received positive feedback from initial tests, particularly due to its accessibility on mobile platforms. 

    "They didn’t merely stick to what I wanted as it was important for us to expand. There were a lot of places where pitfalls were avoided because they thought carefully." - Manager, Overseas Education Consultancy

  • 42
    $25,000+
    2 - 9 Employees
    Calgary Canada

    Arter Kirkwood & Associates is a mobile app development company founded in 2010 and based in Calgary, Canada. Arter Kirkwood's team of fewer than 10 employees provides governments, corporations, and nonprofits with mobile app development, UX/UI design, and mobile and app marketing services.

    Clients
    Government of Alberta
    City of Calgary
    Investopedia
    NEWSCO
    Industries
    Notable Project

    Working with a government relations agency, Arter Kirkwood developed a mobile app and website to expand a pre-existing public alerting system. Working alongside another firm, Arter Kirkwood rebuilt and modernized the mobile app and website for iOS and Android, working quickly and with great flexibility under the timeline given.

    “I can't stress enough how accommodating their team is—we've had no issues whatsoever.” - Public Alert Manager, Government Relations Agency

  • 43
    $25,000+
    2 - 9 Employees
    Toronto Canada

    Blank Space Corp is an app development company headquartered in Toronto. Founded in 2015, the team of less than 10 specializes in mobile app development, UX/UI design, and web design. 

    Clients
    Botox
    Mercedes Benz
    Toronto Academy of Acting
    Maxwell Automotive
    Industries
    Notable Project

    Blank Space Corp worked for a sports social media company where they developed a prototype app that the client presented to investors during the development stage of the project. In addition to created the UI for the sports social media app, they continue to implement new designs and improvements for their client. 

    “Blank Space created an organized and efficient UI. Using this interface, we’ve taken our business from a concept to a usable product in the fastest time possible.” – Founder and CEO, Sports Social Media Platform
     

  • 44
    $5,000+
    10 - 49 Employees
    Calgary Canada
    Website development firm Hetman Studio is in Calgary, Canada and Kyiv, Ukraine. The small company was founded in 2018. Their team offers web development, web design, e-commerce development, social media marketing, and more.
    Industries
    Notable Project

    Hetman devs. provided web development services to hosting ratings site. They upgraded and customized the client’s existed website, and added new functionalities. 

    "They work at the highest level."

  • 45
    $5,000+
    250 - 999 Employees
    Mississauga Canada

    Netclues is a web design and marketing firm that specializes in PPC, SEO, and social media marketing. Their headquarters is in George Town, Cayman Islands and they have a second location in Ahmedabad, India. Netclues was founded in 2008 and they have a large team of over 175 employees. They tend to take on clients from the financial services, government, and hospitality industries.

    Clients
    Harley-Davidson
    Cayman Airways
    CIAA
    Caymanian Times
    Industries
    Notable Project

    Netclues developed a secure website that could better service a credit union's financial services. The site would cater to union members.

    "They have been very involved in the process, from the RFP all the way through development and, now, post support."

  • 46
    $10,000+
    10 - 49 Employees
    Montreal Canada

    Signifly is a digital design and development agency headquartered in Montreal, Canada, with an office in Copenhagen. Since 2010, their team of about 30 has expertise in digital strategy, UX/UI design, and e-commerce development. 

    Clients
    Maersk Line
    Llarsen Watches
    Rema1000
    Google
    Notable Project

    Signifly designed a mobile application that worked as a grocery delivery service. The goal was to reach and expand a target group through a user-friendly interface. They delivered a fast and functional product. 

  • 47
    $25,000+
    10 - 49 Employees
    Montréal Canada
    Orizon Design, an UX company, was launched in 2017. The agency offers ux/ui design, product design, web design, branding, and more and has a small team. The agency is based in Montréal, Canada.
    Industries
    Notable Project

    Orizon Design provides space utilization application design services for a large telecommunications provider. The team works on everything from evaluating interface approaches to executing development.

    “The team is able to read between the lines and come back with designs that are simple and useful.”

  • 48
    $5,000+
    10 - 49 Employees
    Vancouver Canada

    /Archive Digital is a team of 19 digital strategists, developers, and creatives based in Vancouver, Canada founded in 2013. They provide SEO, PPC, and social media marketing solutions to midmarket firms as well as small and large businesses. They have experience in working with companies from industries such as education, real estate, and advertising.

    Clients
    Rick Hansen Foundation
    Vancouver Film School
    Peace Geeks
    Industries
    Notable Project

    A film school subcontracted /Archive Digital to help out with SEO and digital marketing for the institution. /Archive Digital currently manages the marketing and SEO aspects of the school and helps out with keyword research and campaigns to increase conversion. The school has been pleased with /Archive Digital's results.

    "They have a more progressive understanding of the industry than other companies do. Since the business is changing nearly weekly, they almost obsessively monitor it and find new ways to evolve with it. They’re not afraid of finding new ideas and testing them to give us an edge on our competition. " - Executive Producer, Film School

  • 49
    $10,000+
    10 - 49 Employees
    Waterloo Canada

    IT staff augmentation company New Digital Street was established in 2019. They are in Warszawa, Poland; Waterloo, Canada and Frankfurt am Main, Germany and have a small team. New Digital Street provides IT staff augmentation, ux/ui design, mobile app development, and web development.

    Industries
    Notable Project

    New Digital Street provides mobile banking software development, management, and IT analysis for a bank. The goal is to move the client's mobile banking initiatives forward.

    "They are 100% involved in the project."

     
  • 50
    $1,000+
    10 - 49 Employees
    Brampton Canada

    KeywordCore is a digital agency founded in 2017. Their team of around 10 employees are based in Brampton, Canada. Their services include custom software development, e-commerce development, and email marketing for mainly small businesses. 

    Clients
    MarkMate
    Udacity
    Henkel
    Senitron
    Industries
    Notable Project

    KeywordCore provided website development services for an influencer marketing platform. They developed the platform and incorporated unique features for the URL shortener tool. The client was pleased with the work and the team was approachable, creative, and easy to work with. 

    "I liked their approach and they were very clear on the details and the requirements." – CEO, Influencer Marketing Platform

  • 51
    $25,000+
    10 - 49 Employees
    Toronto Canada

    UUUDesign.com is a design agency founded in Toronto in 2007. With no more than 50 professionals, they provide custom software, web, and mobile app development solutions to clients that range from small companies to large businesses.

    Clients
    IBM
    CIBC
    RBC
    Notable Project

    UUUDesign.com developed a mobile app solution for an entertainment and media startup. The startup needed one of their platforms updated for mobile device support. UUUDesign.com was able to stick to the timeframes and budget given.

    “Project was well managed, on time, and on budget.” - Founder & CEO, Entertainment and Media Startup

  • 52
    $10,000+
    10 - 49 Employees
    Calgary Canada
    Aveo Software Inc. Is a Calgary, Canada-based custom software development company. The small agency was founded in 2016. Their services include custom software development, mobile app development, web development, ux/ui design, and more.
    Industries
    Notable Project

    Aveo Software Inc. is the development partner of an exercise facility. After creating a website for the client, they are now building custom software to help the facility manage its members and affiliates.

    "They’re very experienced and professional, which makes it easy to work with them."

  • 53
    $10,000+
    2 - 9 Employees
    Port Moody Canada

    A3 Creative Solutions is a virtual, creative design studio based in Port Moody, Canada. The studio, founded in 2010, has a team of less than ten that provides web design, UX/UI design, graphic design, and logo services. A3 Creative Solutions serves small companies in various industries that include e-commerce, business services, and advertising & marketing. 

    Clients
    British Columbia Weightlifting Association
    GPS Logistics & Warehouse
    ASSETFINDA
    Men in Kilts
    Industries
    Notable Project

    A water solutions company hired A3 Creative Solutions to create an interactive map that shows all US states that would help customers contact the company's agents near their area. A3 Creative Solutions also integrated this map to the company's website. They completed this project which enabled the company's clients to contact their agents in the area.

    "They can take our random thoughts/ideas and turn it around into something well developed, functional, and stay on brand." - Marketing Coordinator, Water Solutions Company

  • 54
    $5,000+
    10 - 49 Employees
    Toronto Canada

    Established in 2017, BizzClan is a small UX company headquartered in Lahore, Pakistan. Their services include ux/ui design, content marketing, mobile app development, public relations, and more.

    Industries
    Notable Project

    BizzClan built a website for a financial services company. They were tasked with designing the website and creating the content. 

    "Everything was easy with them, they were adaptable and very flexible on our request."

  • 55
    $75,000+
    2 - 9 Employees
    Toronto Canada

    Secret Mission Software is a Toronto-based design and development agency. Their team of fewer than 10 caters primarily to midmarket businesses in industries such as financial services, real estate, and e-commerce. Services include web, mobile app, and custom software development, as well as UX/UI design. They were founded in 2016.

    Clients
    Shopify
    Bitmoji
    FreshBooks
    Findspace
    Industries
    Notable Project

    Secret Mission Software provided web development services for a cloud accounting company. The system uses data from Squarespace to populate the internal platform. The team's work satisfied the project's expectations.

    "Secret Mission Software exceeded all of the expectations, both from how many downloads we were expecting from the app as well as their benchmark goals." — Technical Lead, Cloud Accounting Company

  • 56
    $5,000+
    2 - 9 Employees
    Toronto Canada

    LeftWryte is a design agency based in Toronto that’s run by more than two people. Founded in 2020, they provide big data consulting, IT strategy consulting, and UX/UI design solutions for small and mid-market firms in the fields of retail and telecommunications, among others.

    Clients
    AV Universal Corp
    Montra Solutions
    Industries
    Notable Project

    LeftWryte developed a reporting system for a footwear company. The system was to be used as a means to monitor the company’s KPIs and track performance. The project ended up being successful.

    “It was great, we added them to our slack and communicated regularly.” - VP of Marketing & Operations, Footwear Company

  • 57
    $50,000+
    2 - 9 Employees
    Toronto Canada

    DVXD is a branding agency. They are based in Toronto, Canada and have a small team. Their services include branding, ux/ui design, web development, digital strategy, and more.

    Industries
    Notable Project

    DVXD has been helping a real estate company to do their branding, including brand colors, tone of voice, logo, and typography. The team has also created the website, user interaction, and designed the UI/UX.

    "It has been a great opportunity to test them out; DVXD has done a great job."

  • 58
    $10,000+
    10 - 49 Employees
    Toronto Canada

    Insighty is a software development agency located in Toronto Canada, that was established in 2017. Their team of 10 employees has been specializing in mobile app development, UX/UI design, web design, and more. 

    Clients
    LPMA
    BetterYet
    Industries
    Notable Project

    Insighty created an application for a property management company. Their team coded the front- and backend, developed a dashboard, and fashioned an attractive UX/UI design. 

    "Their design work is truly great. Their engineers and designers are especially talented."–Product Manager, Association

  • 59
    $5,000+
    10 - 49 Employees
    Edmonton Canada

    Cloudowl is a small web development firm. The Edmonton, Canada-based agency was founded in 2003. Their services include web development, mobile app development, application management & support, custom software development, and more.

    Industries
    Notable Project

    Cloudowl is building a debt collection software for a software firm to enable SMBs to look for third parties who can collect their receivables. The team is currently spearheading the beta testing stage.

    "Work with Cloudowl — just do it."

  • 60
    $25,000+
    2 - 9 Employees
    Peterborough Canada

    Gyroscopic is a software firm based in Peterborough, Canada, and founded in 2019. With no more than 10 employees, they offer mobile app development, web development, and AI solutions to small businesses in the industries of business and financial services.

    Clients
    Agile Work Evolutions
    Cambium Consulting & Engineering
    Industries
    Notable Project

    Gyroscopic developed an app and software solution for a consulting and engineering firm. The solutions were to be used in the firm’s lab and office. This helped reduce transcription errors that the firm normally experienced.

    “Their responsiveness is most impressive. They understood what our needs were and provided great ideas.” - President & CEO, Consulting and Engineering Firm

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