Top 20 Business Processes Outsourcing (BPO) Companies in Portland

A window cleaning company was experiencing rapid growth and needed a team to help manage their overflow of client correspondence. They hired AnswerForce to provide phone answering services 24/7. In addition, the team offers online chat and calendaring services. 

"AnswerForce provided free set up, no charge for the first 30 seconds in cases of people hanging up, as well as the ability to not work under a contract and to change the plan from month to month...I've appreciated AnswerForce's flexibility in terms of payment and setup." — Franchisee, Window Cleaning Service

AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

"They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

Ruby Receptionists provides voice call management for a large financial firm. Their team oversaw client requests and recorded messages to save time on administrative tasks. Their exceptional service was praised by executives.

"They are not only willing to help my company, but they are eager to do so and they haven’t ever made me feel like my requests were unimportant." — Senior Administrator, Financial Firm

Physicians Answering Service managed calls after business hours for a hospice agency. They directed calls and messages to their appropriate recipients as well as performed follow-ups. Their efficiency and ability to capture the necessary information from callers satisfied the client. 

"They’re pretty friendly, which is key to customer service."— Clinical Director, Hospice Agency 

HelloSells was hired by a moving company to assist in handling client phone calls round-the-clock for the company at the time. HelloSells was able to provide more efficient customer service through their dedicated team of call recipients.

"Their scripting tree only includes five basic primary situations, which is a little limiting, because you either have to leave things out or designate a second number to handle other types of situations. That’s more of a programmatic issue than a personnel one, so it’s really just an issue of how their system is designed." - Owner, Moving Company

Rylee's PA Services provided digital marketing assistant services for a book company. The company had Rylee's PA Services handle all creative marketing efforts so they could focus on other matters. Rylee's PA Services’ work exceeded the company’s expectations.

“I don’t think they should do anything different. She’s awesome.” - Advance Team Leader, Book Company

Yesler served a leader in network security by modernizing its website. The team got the company on a more scalable CMS, made the site mobile-friendly and revamped its design. The improvements resulted in increased user sessions, user visits, and page views.

Expand Your Brand Consulting created a social media campaign for a new restaurant. The campaign targeting specific demographics that succeeded in increasing local media exposure and getting customers to the restaurant.