The Best BPO Services in Australia

Looking for top business process outsourcing company in Australia?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in Australia. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Australia BPO Services

  • 1

    Acquire BPO

    Acquire BPO is a global business outsourcer based in Pasig City, Philippines with offices in Calabarzon, Philippines, Central Luzon, Philippines, Melbourne, Australia and Dallas. Founded in 2005, Acquire BPO's team of around 1,100 employees provides non-voice BPO/back office services and voices services.

    Notable Project

    Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.

    "[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service

    Former clients
    Flexigroup
    Monat
    Samsung
    KFC
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Melbourne, Australia
    4.6
    4.6
    4 Clutch reviews
    Awards

    Stevie Awards Silver (2017) , SSON Excellence Awards

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  • 2

    Cloudstaff

    Cloudstaff is an outsourcing company based in Sydney with an office in Angeles City, Philippines. The company, founded in 2005, has more than 1,000 employees and provides non-voice BPO/back office services, custom software development, accounting, voice services, finance & accounting outsourcing  (FAO), and commercial property management services. Cloudstaff serves midmarket and small companies in various industries like hospitality & leisure, IT, financial services, and real estate. 

    Notable Project

    A financial services company hired Cloudstaff to provide support for their loan processing operations that include back-office tasks and voice BPO work. The personnel that Cloudstaff provided has performed up to expectations that they have been given more complicated tasks.

    "So far, we feel confident in their skills. They’re smart, capable people with good work ethic." - CEO, Financial Services Company

    Former clients
    Vistra
    Red Rooster
    Oracle
    HP
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Sydney, Australia
    4.8
    4.8
    2 Clutch reviews
  • 3

    Swivot BPO

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

    Former clients
    MaMa Ka'Z
    $ $ $ $ $
    equalizer $10,000+
    group10 - 49 Employees
    place Chatswood, Australia
    5.0
    5.0
    1 Clutch review
  • 4

    Turn Key Receptionist

    Turn Key Receptionist is a voice services agency located in Smeaton Grange, Australia. Founded in 2016, they have approximately 5 employees who focus on small business clients. They provide voice services.

    Notable Project

    A security solutions provider hired Turn Key Receptionist to provide call answering services. They field all questions and deliver their messages to the security solutions provider. They also performed some promotional outreach.

    "Our business has grown exponentially in the last few years, and the volume of calls has increased in proportion with that. They have taken that nearly tenfold increase in stride, managing close to 10 calls a day for our team." – Director, Security Solutions Company

    Former clients
    H3C Plus
    $ $ $ $ $
    equalizer $1,000+
    group2 - 9 Employees
    place Smeaton Grange, Australia
    4.7
    4.7
    3 Clutch reviews
  • 5

    Cogneesol

    Founded in 2008, Cogneesol is a business process management, technology, and digital transformation company. Located in New York, they have a team of about 350 employees that offers nonvoice BPO services, finance and accounting outsourcing, and IT managed services. They primarily serve midmarket businesses in the business and financial services, and health care and medical services.

    Notable Project

    Cogneesol did data processing for a child care consultancy. They also reviewed and analyzed patient records. The team is adaptable and supportive.

    “They've adapted well to the numerous changes that we've had to our workflows over the past several years, and they continue to be flexible to specific project needs. “ – Business Administration Manager, Child Care Consultancy

    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Melbourne, Australia
    4.0
    4.0
    2 Clutch reviews
  • 6

    Insil

    Based in Sydney, Australia, Insil is a marketing strategy company. Founded in 2013, their team of three employees provides advertising, digital strategy, and marketing services.

    Notable Project

    Insil developed a full advertising strategy for their fashion industry client, providing marketing and digital strategy services that led to increased sales and brand awareness on digital platforms. 

    "This was a daunting project for us, so having continual discussions both over the phone and in person made the process hassle-free." –Managing Director, Fashion Company

    Former clients
    Burleigh Wagon Pty. Ltd.
    Toyota
    Suzuki
    $ $ $ $ $
    equalizer $10,000+
    group10 - 49 Employees
    place North Sydney, Australia
    4.9
    4.9
    4 Clutch reviews
  • 7

    Swivelt

    Swivelt is a Singapore-based marketing and digital strategy company that was founded in 2018. They also offer business consulting, HR, and voice services. They primarily work with midmarket businesses in the advertising, e-commerce, and business services industries. 

    Notable Project

    Swivelt did Salesforce integration and created a new CRM for an IT company. Their workflow was effective and their team delivered quickly. 

    "They made great software that makes the sales team's lives easier." – Business Development Manager, IT Services Company

    Former clients
    NetApp
    StarHub
    Boost e-Wallet
    GMI
    $ $ $ $ $
    equalizer $100,000+
    group10 - 49 Employees
    place Sydney NSW, Australia
    5.0
    5.0
    2 Clutch reviews
  • 8

    VargasAndrews

    VargasAndrews is a professional services company in Los Angeles and Brisbane, Australia. Founded in 2016, they have about 8 employees that serve clients in a variety of industries. Services include commercial financing, ERP consulting, and accounting.

    Notable Project

    VargasAndrews provided recruiting and business strategy services for an automotive battery company. Their team guided the partner through a digital transformation by moving their systems onto Microsoft Office 365 and recruiting vacant positions. The deliverables added value and met expectations.

    "Their team is very on top of everything; they focused on the highest priorities." –VP of Corporate Development, Automotive Battery Company

    Former clients
    JLL
    Finder AU
    Ramcar Batteries Inc.
    $ $ $ $ $
    equalizer $10,000+
    group2 - 9 Employees
    place Brisbane, Australia
    5.0
    5.0
    1 Clutch review
  • 9

    Managed Solutions

    Managed Solutions was founded in 1995 and is headquartered in West Ipsich, Australia. Their team of about 25 focuses primarily on delivering IT managed services, IT strategy consulting, and cloud consulting and SI to their customers.

    Notable Project

    The Managed Solutions team provides comprehensive IT services to a boutique CPA firm, handling hardware replacements, software acquisitions, and backup server maintenance. 

    "Their team is absolutely amazing. We can expect a response from them almost immediately whenever anything comes up, and they’ve been able to save us a lot of money over the years so we consider our investment with them to be entirely worth the money." — COO, Weiss and Co

    Former clients
    Weiss and Company
    $ $ $ $ $
    equalizer

    Undisclosed

    group10 - 49 Employees
    place West Ipsich, Australia
    5.0
    5.0
    1 Clutch review
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT