Top 100 Business Processes Outsourcing (BPO) Companies in Australia

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Top 100 Business Processes Outsourcing (BPO) Companies in Australia

July 2022

Looking for a top business process outsourcing company in Australia?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

List of the Best Australia BPO Services

  • 1
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      3.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Chatswood, Australia

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients

    • MaMa Ka'Z

    Industries

    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

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  • 2
    • $250,000+
    • 1,000 - 9,999 employees
    • West Perth, Australia

    TSA Group is a large non-voice bpo/back office services and call center company. The West Perth, Australia-based firm was founded in 1997. Their team focuses on non-voice bpo/back office services and voice services.

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  • 3
    • $25,000+
    • 50 - 249 employees
    • Manly Vale, Australia

    Forrest Marketing Group, a midsize answering service, is located in Manly Vale, Australia. Launched in 2006, the team specializes in voice services.

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  • 4
    • $1,000+
    • 10,000+ employees
    • Melbourne, Australia

    TeleTech is an answering service company established in 1982. Their large team is based in Englewood, Colorado and Melbourne, Australia and focuses on voice services.

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  • 5
    • $1,000+
    • 1,000 - 9,999 employees
    • Southbank, Australia

    Stellar is a large non-voice bpo/back office services company in Southbank, Australia. Established in 1998, the team focuses on non-voice bpo/back office services, HR services, voice services, and business consulting.

    Industries

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  • 6
    • $1,000+
    • 50 - 249 employees
    • Melbourne, Australia

    24x7 Direct is a midsize telephone answering service. Established in 2001, the team specializes in voice services. The company is located in Melbourne, Australia.

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  • 7
    • $1,000+
    • 1,000 - 9,999 employees
    • Surry Hills, Australia

    Call center service OneContact was established in 2002. Their large team is based in Surry Hills, Australia. OneContact provides voice services and non-voice bpo/back office services.

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  • 8
    • $10,000+
    • 1,000 - 9,999 employees
    • Surry Hills, Australia
    Unity4 is an answering service company founded in 2000. They are based in Surry Hills, Australia and Bridgnorth, United Kingdom and have a large team. The agency offers call center services, customer service outsourcing, sales outsourcing, marketing strategy, and more.

    Industries

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  • 9
    • $1,000+
    • 250 - 999 employees
    • North Sydney, Australia

    Headquartered in North Sydney, Australia and Seaford, Australia, CDM Direct is a non-voice bpo/back office services and telephone answering service. The agency provides non-voice bpo/back office services and voice services and is midsize.The agency was established in 1991.

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  • 10
    • $1,000+
    • 2 - 9 employees
    • Smeaton Grange, Australia

    Turn Key Receptionist is a voice services agency located in Smeaton Grange, Australia. Founded in 2016, they have approximately 5 employees who focus on small business clients. They provide voice services.

    Clients

    • H3C Plus

    Industries

    Notable Project

    Turn Key Receptionist provided virtual receptionist services for a digital door lock company. Their work included inbound calls and some outbound calls following a script.

    “Customers would always comment on how friendly they were.”

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  • 11
    • Undisclosed
    • 50 - 249 employees
    • Adelaide, Australia

    Non-voice bpo/back office services and call center service Contact 121 is in Adelaide, Australia. The midsize company was founded in 2002. Their team provides non-voice bpo/back office services and voice services.

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  • 12
    • Undisclosed
    • 250 - 999 employees
    • Sydney, Australia

    GBSS is a telephone answering service. They focus on voice services, non-voice bpo/back office services, and accounting and were established in 2010. Their midsize team is based in Sydney, Australia.

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  • 13
    • $1,000+
    • 10 - 49 employees
    • Heidelberg West, Australia

    TMC is a non-voice bpo/back office services and call center. Their small team is based in Heidelberg West, Australia and focuses on non-voice bpo/back office services and voice services. The agency was launched in 1974.

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  • 14
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Sydney, Australia

    Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.

    Notable Project

    A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.

    "They have a reputation for the high quality of staff and service."

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  • 15
    • $1,000+
    • 10 - 49 employees
    • Melbourne, Australia

    I3R Outsourcing, a call center company, is located in Melbourne, Australia. They provide voice services and were founded in 2014.

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  • 16
    • Undisclosed
    • 10 - 49 employees
    • Frenchs Forest, Australia

    Telemarketing Professioanls is a call center based in Dee Why, Australia. Founded in 2010, the small team provides voice services.

    Industries

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  • 17
    • $5,000+
    • 10 - 49 employees
    • Melbourne, Australia

    Established in 2015, LeadCallers is a call center company. Their small team is located in Melbourne, Australia and specializes in voice services, direct marketing, and social media marketing.

    Industries

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  • 18
    • $1,000+
    • 250 - 999 employees
    • Melbourne, Australia

    In Melbourne, Australia, Startek Australia is a human resources firm. The company provides HR services, non-voice bpo/back office services, voice services, and transcription and is midsize.The company was launched in 1995.

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  • 19
    • $5,000+
    • 10 - 49 employees
    • Scoresby, Australia

    Established in 2014, Lead Express is an answering service company. They are based in Scoresby, Australia and have a small team. Their services include voice services, email marketing, market research, pay per click, and more.

    Industries

    Notable Project

    A software solutions provider hired Lead Express to generate leads. Along with scoping out and eliminating disinterested prospects, the team helps the client conduct webinars and invite attendees.

    "Lead Express knows and understands our business. They reach out to prospects in the same manner that we would."

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  • 20
    • $1,000+
    • 10 - 49 employees
    • Moorabbin, Australia

    CallForce is a non-voice bpo/back office services and phone answering service. Their small team is in Moorabbin, Australia and Bentleigh East, Australia. The agency provides non-voice bpo/back office services and voice services.

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  • 21
    • $10,000+
    • 250 - 999 employees
    • Brighton, Australia

    In Brighton, Australia and Suva, Fiji, Packleader BPO is a call center. The midsize team provides voice services, direct marketing, non-voice bpo/back office services, accounting, and more and was launched in 2008.

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  • 22
    • $1,000+
    • 50 - 249 employees
    • Surry Hills, Australia

    TelemarketingPower.com is a call center company founded in 2001. The midsize Surry Hills, Australia-based team focuses on voice services.

    Industries

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  • 23
    • Undisclosed
    • 2 - 9 employees
    • Queens Park, Australia

    Matchboard is a phone answering service located in Sydney, Australia. The small agency was founded in 2012. Their services include voice services, non-voice bpo/back office services, and HR services.

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  • 24
    • Undisclosed
    • 50 - 249 employees
    • Loganholme, Australia
    Sharesource AU is a Loganholme, Australia-based web design company. They specialize in web design, IT managed services, web development, finance & accounting outsourcing (FAO), and more and were founded in 2013.

    Notable Project

    Sharesource AU provides HR services for a group of marketing-related businesses. They help with the recruitment and onboarding of new employees, including prescreening, systems onboarding, and ongoing support.

    “Our collaboration with Sharesource has been truly amazing.”

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  • 25
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10 - 49 employees
    • Morningside, Australia

    Metrix is an e-commerce development firm. The small team is located in Morningside, Australia. Their services include e-commerce development, custom software development, web development, mobile app development, and more.

    Notable Project

    Metrix built and developed an e-commerce platform in support of a sportswear company's outdated website. The team also provided market research and strategy deployment.

    "They used an agile approach throughout the project and communicated every aspect of the development at every stage."

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  • 26
    • Undisclosed
    • 10 - 49 employees
    • West Ipswich, Australia

    Managed Solutions was founded in 1995 and is headquartered in West Ipsich, Australia. Their team of about 25 focuses primarily on delivering IT managed services, IT strategy consulting, and cloud consulting and SI to their customers.

    Clients

    • Weiss and Company

    Notable Project

    The Managed Solutions team provides comprehensive IT services to a boutique CPA firm, handling hardware replacements, software acquisitions, and backup server maintenance. 

    "Their team is absolutely amazing. We can expect a response from them almost immediately whenever anything comes up, and they’ve been able to save us a lot of money over the years so we consider our investment with them to be entirely worth the money." — COO, Weiss and Co

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  • 27
    • Undisclosed
    • 250 - 999 employees
    • North Ryde, Australia

    RAYVAT Outsourcing is a North Ryde, Australia-based finance & accounting outsourcing (FAO) company. The midsize firm was launched in 2010. Their team provides finance & accounting outsourcing (FAO) and non-voice bpo/back office services.

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  • 28
    • $1,000+
    • 10 - 49 employees
    • Sydney, Australia

    Virtual Reception is a non-voice bpo/back office services and answering service company launched in 2014. They are in Sydney, Australia and Brisbane City, Australia and have a small team. The company specializes in non-voice bpo/back office services and voice services.

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  • 29
    • $1,000+
    • 50 - 249 employees
    • Brisbane City, Australia

    Established in 2008, Fonebox is a midsize call center in Brisbane City, Australia. Their services include voice services.

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  • 30
    • $1,000+
    • 50 - 249 employees
    • Melbourne, Australia

    No name is a non-voice bpo/back office services company. They specialize in non-voice bpo/back office services, voice services, transcription, commercial brokerage services, and more and were launched in 2014. The agency is in Melbourne, Australia.

    Industries

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Need help selecting a company?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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