The Best BPO Services in London

Looking for a top business process outsourcing company in London?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in London. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best London BPO Services

  • 1

    Quantanite

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

    Notable Project

    A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

    "Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

    Former clients
    Just Park
    American Express
    Time Inc.
    Quantcast
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place London, United Kingdom
    4.8
    4.8
    4 Clutch reviews
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  • 2

    Beyond Codes Inc.

    Beyond Codes Inc. is a lead generation and appointment setting company based in Simi Valley, Calif., with an office in Hammersmith, U.K. The company, founded in 2008, has almost 300 employees and provides voice services, event marketing & planning, market research, email marketing, social media marketing, and non-voice BPO/back office services. Beyond Codes Inc. serves enterprise and smaller-sized companies in IT and other industries.

    Notable Project

    An operations management and analytics company hired Beyond Codes Inc. to generate leads and set appointments with potential clients. Beyond Codes Inc. was tasked to target senior decision-makers, make them aware of the company's expertise, and connect them to the company's sales team by scheduling a meeting. Beyond Codes Inc. was able to meet the company's expectations with the work that they did.

    "Scheduling meetings with CXOs and key decision-makers is a tall task but the creatively and resourcefulness of the team from Beyond Codes helped us with positive outcomes." - CMO, Operations Management and Analytics Company

    Former clients
    EXL
    $ $ $ $ $
    equalizer $25,000+
    group250 - 999 Employees
    place Hammersmith, United Kingdom
    4.7
    4.7
    3 Clutch reviews
  • 3

    Morae Global

    Morae Global is a legal consulting and solution providing firm that has offices in Hong Kong, Switzerland, Banglore, India, London, Washington, DC, and New York City. Founded in 2005, Morae Global's team of 133 employees offers non-voice BPO/ back office services, and voice/call center solutions to their clients.

    Notable Project

    The team at Morae Global partnered with a legal firm in order to provide back-office services to the firm. Morae Global provided back office and data entry services to the client. The firm handles most of the client's data entry tasks and legal documents. The client was very pleased with the work done by the team at Morae Global. 

    "We have increased our ability to handle cases and clients in a more expedited manner...They do a great job. We're happy." — Director, Legal Firm 

    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place London, United Kingdom
    4.2
    4.2
    3 Clutch reviews
    Awards

    British Legal Award (2014) , Best in Biz Award , Stevie Award

  • 4

    Abacus Cambridge Partners

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Notable Project

    A fintech company outsourced their call center needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower rate. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

    "Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them." – Senior Operations Manager, Fintech Company

    Former clients
    Hafilat Industry LLC
    Safaricom
    Telenor
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place London, United Kingdom
    4.8
    4.8
    3 Clutch reviews
  • 5

    Fusion Business Solutions Pvt Ltd

    Fusion Business Solutions Pvt Ltd is an outsourcing and offshoring company with over 300 employees founded in Udaipur, India. Founded in 2006, they work with mid-market and small businesses in the business services industry, among others, to provide non-voice BPO and back-office services. 

    Notable Project

    Together with an industrial chemical distributor, Fusion Business Solutions Pvt Ltd delivered an e-commerce website and is in the midst of a WordPress website development. The client is pleased by their attention to detail and responsiveness. 

    "They quickly respond to changes or any idea that we have that goes in a different direction. They meet deadlines. I’m never waiting on them to get something done." – Digital Marketing Specialist, Industrial Chemical Distributor

     

    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Kingsbury Middlesex, United Kingdom
    5.0
    5.0
    3 Clutch reviews
  • 6

    Aidey

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

    Former clients
    MyCheck
    Loginn
    Cyber-Duck
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place London, United Kingdom
    4.9
    4.9
    9 Clutch reviews
  • 7
  • 8

    Pearl Lemon

    Pearl Lemon is a London based digital strategy agency that was founded in 2016. Their team of 13 employees specializes in SEO, email marketing, and social media marketing. 

    Notable Project

    Pearl Lemon partnered with a staffing firm where they implemented a digital strategy campaign for their client. They used SEO tools to help increase the search results and generate more organic leads. 

    “Google Analytics shows both rankings and traffic improvements, and we’ve seen it ourselves, too.“ – President, Staffing Firm
     

    Former clients
    Inspire Lifestyle
    Wordify
    Pulse Pixel
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place London, United Kingdom
    4.8
    4.8
    45 Clutch reviews
    Awards

    Design Rush - Best Ecommerce SEO and Marketing Agency 2018

  • 9

    Commversion | Managed Live Chat

    Commversion UK is a  live chat service firm that provides conversion optimization and back office services to their small business, mid-market, and enterprise clients in the real estate, hospitality and leisure, and automotive industries. Their London office is made up of 250 employees.

    Notable Project

    Commversion UK recently worked on live chat support for a coworking website. They gave 24/7 live chat support to that client. The client’s goal was to provide potential customers with support by have a system answer questions about the properties. Commversion created a chat designed to answer all questions any time of day; the client was please with the project outcome.

    “The chats provide exceptional grammar, language, patience, and information, and many of them have resulted in clients.” - Founder, Co-Working Site

    Former clients
    Ascot
    Douglas & Gordon
    Chancellors
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place London, United Kingdom
    5.0
    5.0
    2 Clutch reviews
  • 10

    Curral

    Curral is a lead generation agency based in Stevenage, England. Founded in 2017, their team of more than two provides direct marketing, voice services, and social media marketing solutions for small and mid-market firms across various industries.

    Notable Project

    Curral generated leads for an app developer. The developer was not doing so well in terms of leads and needed better online engagement. Curral helped the developer create their own LinkedIn lead generation channel.

    “They really understood what our goals were and pitched the solution that we needed rather than the one that they wanted us to have.” - CEO & Founder, App Developer

    Former clients
    Digiruu
    $ $ $ $ $
    equalizer $1,000+
    group2 - 9 Employees
    place Stevenage, United Kingdom
    4.8
    4.8
    2 Clutch reviews
  • 11

    Carden IT Services

    Founded in 2009, Carden IT Services in a London based IT company with offices in Brighton, Essex and New York City. They have a team of 13 who provide IT managed services, IT consulting, IT strategies, and voice services to small and mid market businesses. 

    Notable Project

    Carden IT Services collaborated with an educational experience platform to provide IT services for the company’s network. They assisted the client with responses on the client’s daily help desk feature and assured the system was ready to go each day. 

    “Carden and I worked as effectively as an ineffective piece of equipment allowed. The final solution to wipe the hard drive, suggested by their team, appears to have resolved all the issues I had been experiencing.” –– Travel Advisor, Education Experience Platform 

    Former clients
    Levi is Accountants
    WMC Legal
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place London, United Kingdom
    4.5
    4.5
    3 Clutch reviews
  • 12

    Pomeroy- Out of Business

    Pomeroy is an IT infrastructure solutions company based in Hebron, KY, with offices in Bourne End, UK, Pittsburgh, PA, and New York. Since it was founded in 1982, the team has grown to over 3,00 employees. Pomeroy provides IT managed services, non-voice BPO/back office services, and cybersecurity capabilities.

    Notable Project

    Pomeroy worked with a pharmaceutical company to improve the service level for the purchase, installation, configuration, support, maintenance, and disposal of PCs. They helped the client reduce the time needed to deliver computer-related equipment to employees' desks.

    "They are nice, knowledgeable people, and the services they're offering us are Pomeroy's area of expertise." – Manager, Medical Device Manufacturer

    $ $ $ $ $
    equalizer $10,000+
    group1,000 - 9,999 Employees
    place Bourne End, United Kingdom
    4.0
    4.0
    1 Clutch review
  • 13

    Lentrax Translation Services

    Lentrax Translation Services is a translation agency in Dubai, the United Arab Emirates, and London, England. Founded in 2019, they have about 5 employees that serve clients in a wide variety of sectors. Services include translation, voice series, and transcription.

    Notable Project

    Lentrax Translation Services provided translation services for a software and web development company. Their team of proofreaders and translators convert marketing materials and webinars into text. Their services are professional, and they delivered the project in a quick turnaround.

    “Lentrax Translations services delivered a rapid, courteous, responsive and professional service and I was delighted with the result.” – CEO, Software and Web Development Company

    Former clients
    AayZee Technologies
    $ $ $ $ $
    equalizer

    Undisclosed

    group10 - 49 Employees
    place London, United Kingdom
    5.0
    5.0
    2 Clutch reviews
  • 14

    Lead Monkey

    Lead Monkey is lead generation company based in London. The company has a team of less than ten that provides market research and non-voice BPO/back office services to various companies.

    Notable Project

    Lead Monkey was hired by a Software Development Company to manage a Linkedin marketing campaign to generate leads. The engagement enabled the Company to connect with people.  

    "There were no real opportunities found or created." -  CEO, Software Development Company

    Former clients
    Seed Technologies, Inc.
    $ $ $ $ $
    equalizer $10,000+
    group2 - 9 Employees
    place London, United Kingdom
    1.0
    1.0
    1 Clutch review
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT