Top 10 Business Processes Outsourcing (BPO) Companies in London

A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

"Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

An operations management and analytics company hired Beyond Codes Inc. to generate leads and set appointments with potential clients. Beyond Codes Inc. was tasked to target senior decision-makers, make them aware of the company's expertise, and connect them to the company's sales team by scheduling a meeting. Beyond Codes Inc. was able to meet the company's expectations with the work that they did.

"Scheduling meetings with CXOs and key decision-makers is a tall task but the creatively and resourcefulness of the team from Beyond Codes helped us with positive outcomes." - CMO, Operations Management and Analytics Company

The team at Morae Global partnered with a legal firm in order to provide back-office services to the firm. Morae Global provided back office and data entry services to the client. The firm handles most of the client's data entry tasks and legal documents. The client was very pleased with the work done by the team at Morae Global. 

"We have increased our ability to handle cases and clients in a more expedited manner...They do a great job. We're happy." — Director, Legal Firm 

A fintech company outsourced their call center needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower rate. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

"Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them." – Senior Operations Manager, Fintech Company

Together with an industrial chemical distributor, Fusion Business Solutions Pvt Ltd delivered an e-commerce website and is in the midst of a WordPress website development. The client is pleased by their attention to detail and responsiveness. 

"They quickly respond to changes or any idea that we have that goes in a different direction. They meet deadlines. I’m never waiting on them to get something done." – Digital Marketing Specialist, Industrial Chemical Distributor

Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

“The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

Navigant handled the claims processing needs, supplying stability, experience, and efficiency for an IT company. They allow the client to avoid interacting directly with the public.

"It has been a quite satisfactory experience that is helping us grow as a service company." — IT Director, IT Company

Pearl Lemon partnered with a staffing firm where they implemented a digital strategy campaign for their client. They used SEO tools to help increase the search results and generate more organic leads. 

“Google Analytics shows both rankings and traffic improvements, and we’ve seen it ourselves, too.“ – President, Staffing Firm
 

Commversion UK recently worked on live chat support for a coworking website. They gave 24/7 live chat support to that client. The client’s goal was to provide potential customers with support by have a system answer questions about the properties. Commversion created a chat designed to answer all questions any time of day; the client was please with the project outcome.

“The chats provide exceptional grammar, language, patience, and information, and many of them have resulted in clients.” - Founder, Co-Working Site

Curral generated leads for an app developer. The developer was not doing so well in terms of leads and needed better online engagement. Curral helped the developer create their own LinkedIn lead generation channel.

“They really understood what our goals were and pitched the solution that we needed rather than the one that they wanted us to have.” - CEO & Founder, App Developer

Carden IT Services collaborated with an educational experience platform to provide IT services for the company’s network. They assisted the client with responses on the client’s daily help desk feature and assured the system was ready to go each day. 

“Carden and I worked as effectively as an ineffective piece of equipment allowed. The final solution to wipe the hard drive, suggested by their team, appears to have resolved all the issues I had been experiencing.” –– Travel Advisor, Education Experience Platform 

Pomeroy worked with a pharmaceutical company to improve the service level for the purchase, installation, configuration, support, maintenance, and disposal of PCs. They helped the client reduce the time needed to deliver computer-related equipment to employees' desks.

"They are nice, knowledgeable people, and the services they're offering us are Pomeroy's area of expertise." – Manager, Medical Device Manufacturer

Lentrax Translation Services provided translation services for a software and web development company. Their team of proofreaders and translators convert marketing materials and webinars into text. Their services are professional, and they delivered the project in a quick turnaround.

“Lentrax Translations services delivered a rapid, courteous, responsive and professional service and I was delighted with the result.” – CEO, Software and Web Development Company

Lead Monkey was hired by a Software Development Company to manage a Linkedin marketing campaign to generate leads. The engagement enabled the Company to connect with people.  

"There were no real opportunities found or created." -  CEO, Software Development Company