Develtio is a Polish software house based in Warsaw and founded in 2016. They comprise five employees experienced in redefining software production through agile IT talent management and a quantitative approach to scoping projects. They specialize in the development and design of custom software and websites.
Develtio developed an automated customer service chatbot that responded to customer support tickets for a financial services company. Develtio worked effectively through the development process, giving the chatbot natural language learning capabilities. The chatbot significantly reduced processing time for customer support and left customers satisfied, helping to modernize the brand.
“We’ve automated most of the questions asked on Messenger and manage to speed up our reaction time to customer queries from few minutes to instant. It helped us boost satisfaction and build an image of a modern institution.” – Head of Social Media, Financial Services Company