Top 10 Phone Answering Services in Malaysia

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Top 10 Phone Answering Services in Malaysia

The Best of April 2025

Looking for a top answering service in Malaysia?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging. 

List of the Best Malaysia Answering Services

  • 1
    (5 Reviews) 4.7

    Timeliness

    4.8

    Service Excellence

    4.7

    Value

    4.5

    Would Recommend

    4.8
    $1,000+
    250 - 999 employees
    Petaling Jaya, Malaysia

    Launched in 2020, SummitNext Technologies Sdn. Bhd. Is a answering service. Their small team is headquartered in Petaling Jaya, Malaysia and specializes in call center services, customer service outsourcing, back office outsourcing, and sales outsourcing.

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    Industries

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  • 2
    (3 Reviews) 4.5

    Timeliness

    4.2

    Service Excellence

    3.8

    Value

    4.2

    Would Recommend

    4.3
    $10,000+
    250 - 999 employees
    Kuala Lumpur, Malaysia

    SRG ASIA PACIFIC is a midsize call center service. Located in Kuala Lumpur, Malaysia, the firm was launched in 1996. Their team offers voice services, market research, business consulting, HR services, and more.

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    Clients

    Telco

    Industries

  • 3
    (11 Reviews) 5.0

    Timeliness

    5.0

    Service Excellence

    5.0

    Value

    4.9

    Would Recommend

    5.0
    $1,000+
    1,000 - 9,999 employees
    Kuala Lumpur, Malaysia

    Upstream BPO is a business process outsourcing (BPO) company founded in 2014 and based in Cyberjaya, Malaysia. With a team of over 50 employees, the company provides voice services, non-voice BPO, back-office services, and social media marketing mainly to small businesses in the IT, telecommunication, and advertising industries.

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    Clients

    Ninja Van Senoko Energy Changi Travel Services Grab for Business

    Industries

  • 4
    (0 Reviews)

    Not yet reviewed.

    $5,000+
    250 - 999 employees
    Kuala Lumpur, Malaysia
    Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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  • 5
    (0 Reviews)

    Not yet reviewed.

    $5,000+
    2 - 9 employees
    Petaling Jaya, Malaysia
    Bendigo Marketing is a small Petaling Jaya, Malaysia-based IT managed services company. Their services include IT managed services and HR Consulting.
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  • 6
    (12 Reviews) 4.8

    Timeliness

    4.8

    Service Excellence

    4.8

    Value

    4.5

    Would Recommend

    4.8
    $100,000+
    10,000+ employees
    Kuala Lumpur, Malaysia

    TDCX is a global digital CX solutions company, founded in 1995, with headquarters in Singapore. They have about 17,800 employees. They provide customer experience support specializing in customer service, tech support, sales, content moderation, trust and safety, and AI consulting. They serve businesses in the tech, fintech, travel, e-commerce, digital advertising, health tech, and creator economy industries.

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    Industries

  • 7
    (3 Reviews) 4.7

    Timeliness

    4.7

    Service Excellence

    4.7

    Value

    4.7

    Would Recommend

    4.7
    Undisclosed
    10,000+ employees
    Petaling Jaya, Malaysia
    Emapta is an IT staff augmentation company. Established in 2010, the company is in Mandaluyong, Philippines; Makati, Philippines; Makati, Philippines and Makati, Philippines. The large team specializes in IT staff augmentation, Back Office Outsourcing, Finance & Accounting Outsourcing (FAO), Call Center Services, and more.
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    Industries

  • 8
    (0 Reviews)

    Not yet reviewed.

    $250,000+
    10,000+ employees
    Kuala Lumpur, Malaysia
    Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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    Industries

  • 9
    (0 Reviews)

    Not yet reviewed.

    $5,000+
    10 - 49 employees
    Kuala Lumpur, Malaysia
    M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
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    Industries

  • 10
    (0 Reviews)

    Not yet reviewed.

    Undisclosed
    10,000+ employees
    Kuala Lumpur, Malaysia
    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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    Industries

  • 11
    (0 Reviews)

    Not yet reviewed.

    $1,000+
    1,000 - 9,999 employees
    Petaling Jaya, Malaysia
    Located in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
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    Industries

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