Top 70 User Research Agencies in Sydney
September 2023Looking for a top user research agency in Sydney?
Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.
For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.
To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Sydney. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
List of the Best Sydney User Research Companies
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1
- $1,000+
- 10 - 49 employees
- Sydney, Australia
UX Connections is a design agency founded in London in 2013 with fewer than 50 experts. They specialize in UX/UI design, market research, and digital strategy solutions for clients ranging from small firms to large companies.
Clients
- Immediate Media
- Ladbrokes
- ASOS
- News UK
Industries
Visit SiteNotable Project
UX Connections redesigned the fundamental user journey across a PropTech company's platform. They conducted a discovery session and reviewed the client's platform before working on the new user journey.
"I was genuinely very happy with all they did."
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2
- $10,000+
- 50 - 249 employees
- Sydney, Australia
WEBO Digital, a web design company, is headquartered in Perth, Australia; Melbourne, Australia; Ultimo, Australia and Canberra, Australia. Founded in 2015, the small team specializes in web design, web development, custom software development, and mobile app development.
Clients
- Chamber of Commerce and Industry of Western Australia
- ESAB
- Australian Diamond Company
- Russel Mineral Equipment
Industries
Visit SiteNotable Project
WEBO Digital has built a website for a construction company. The site requires a two-way synchronization between Magento and NetSuite. They've also developed new features and helped launch the e-commerce site.
"I'm impressed with their ability to figure stuff out and make things work."
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3
- $25,000+
- 10 - 49 employees
- Sydney, Australia
Zazz is a Seattle-based mobile app development company founded in 2011. They have an additional office in San Francisco. Their team of approximately 50 employees serves clients of all sizes and industries. In addition to app development, they also specialize in enterprise app modernization and UX/UI design.
Clients
- Inclose
- Ideal Smart
- Sparehandz
Industries
Visit SiteNotable Project
Zazz developed a mobile app using React for a leadership consulting company. The platform was designed to deliver leadership development resources, communication tools, and performance tracking.
"We were absolutely delighted with the passion and hard work they demonstrated."
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4
- $25,000+
- 50 - 249 employees
- Sydney, Australia
Luminary is a digital marketing agency founded in 1999. Their team of 60+ employees focuses on UX/UI design, web design, and web development. They are headquartered in Melbourne, Australia and have offices in Sydney and Brisbane. They also have an office in Legian, Indonesia. Their clients mainly mid-market businesses in the financial services, consumer products and services, and education industries.
Clients
- Clipsal by Schneider Electric
- Melbourne Airport
- Melbourne Business School
- Cancer Council Australia
Industries
Visit SiteNotable Project
Luminary designed a website for a nonprofit organization. Following a discovery phase, the team focused on user type development, research insights, content audit and strategy, SEO, and product roadmap.
"We felt Luminary was part of our team, which was exactly what we were after."
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5
- $5,000+
- 2 - 9 employees
- North Sydney, Australia
Human Digital is a digital strategy firm based in Auckland, New Zealand. Founded in 2018, their team of 7 serves clients in the finance and consumer products sectors. Services include web design and HR services.
Clients
- ABB
- Deloitte
- IAG
Industries
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Human Digital developed a website for a software dev company. They designed the site in Webflow, integrated a CRM platform, and conducted SEO optimization.
"They have a modern and fresh approach to design."
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6
- $5,000+
- 50 - 249 employees
- Sydney, Australia
Keep Calm Labs is an e-commerce development company located in London, United Kingdom; Genève, Switzerland and Kyiv, Ukraine. The midsize team provides e-commerce development, mobile app development, ux/ui design, web development, and more and was launched in 2015.
Industries
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Keep Calm Labs has designed and developed a mobile application for a loyalty program company. They help launch a platform for shopping merchants' discounts and build the app using React Native.
"The quality of their work is on a high level."
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7
- $25,000+
- 10 - 49 employees
- Surry Hills, Australia
Bapple is a web design & UX agency based in Chippendale, Australia. The agency, founded in 2006, has a team of less than ten that provides UX/UI design, web design, and branding services to midmarket and small companies.
Clients
- NSW Crime Commission
- Soul Origin
- Multigate
- UNHCR
Industries
Visit SiteNotable Project
Bapple's latest project with the digital agency is incorporating a user-friendly UX to their client's old site. The output also required an online store and functional platform that can collect charity funds.
"They have a LOT of experience in UX development and testing."
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8
- $10,000+
- 10 - 49 employees
- Alexandria, Australia
Mobile app development company Arcade Dev House was founded in 2010. Their small team is in , China and Sydney, Australia. Arcade Dev House offers mobile app development, web development, mobile & app marketing, and cloud consulting & SI.
Clients
- Lendlease
- Kaspersky Lab
- Westfield
- Betfair
Industries
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Arcade Dev House was hired by a production company to review and improve a previous mobile app development project. The client works closely with the vendor's manager.
"Their willingness to find solutions to really complex situations and their can do attitude is tremendous."
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9
- $10,000+
- 10 - 49 employees
- Potts Point, Australia
Marketing strategy company Toast Creative Pty Ltd was established in 2004. Their small team is in Surry Hills, Australia. Their services include marketing strategy, branding, ux/ui design, and social media marketing.
Clients
- WWF Australia
- Sekisui House Australia
- A2B / Cabcharge
- Aqualand
Industries
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Toast / Branding Agency has provided a wildlife organization with branding, communications, and advertising services. They’ve orchestrated digital and traditional media campaigns and shared branding expertise.
“We’ve been satisfied with Toast's results; they’ve typically met or exceeded our expectations.”
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10
- $10,000+
- 2 - 9 employees
- Chippendale, Australia
Raw.Studio, an user experience agency, was established in 2019. The company offers ux/ui design, branding, web design, and web development and has a small team. The company is headquartered in Sydney, Australia.Clients
- Westfield
- Openlearning
- Kennards Hire
- Tank Stream Labs
Industries
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A medical imaging solutions company has hired Raw Studio to create UI/UX designs for their software and hardware controllers. The team is tasked with refining and optimizing UI/UX concepts.
"They have the ability to understand complex requirements."
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11
- $10,000+
- 10 - 49 employees
- Brookvale, Australia
Established in 2018, Studio LDN is a small UX design company. Their team provides ux/ui design, product design, digital strategy, and web design. The agency is located in Brookvale, Australia.
Clients
- QBE Insurance, Mastercard, Sydney Royal Easter Show, Campus Living Villages, Holland America Line, College Of Law, National Property Data, Beachfox, Sydney Showground
Industries
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A data services company was looking to rebuild the existing platform they purchased, so they hired Studio LDN to help them develop and design the UX of their web app.
"We trust what they give us because we know how good they actually are."
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12
- $10,000+
- 50 - 249 employees
- Barangaroo, Australia
Based in Barangaroo, Australia; Docklands, Australia; Bengaluru, India and London, United Kingdom, Software Co is a custom software development company. The small firm was founded in 2015. Their team focuses on custom software development, mobile app development, ux/ui design, Artificial Intelligence, and more.
Industries
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Software Co provided mobile app development services for a financial services company. The team was responsible for removing bugs, improving the UX design, and implementing new features.
"Software Co is one of the best in their field. They delivered."
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13
- $10,000+
- 10 - 49 employees
- Surry Hills, Australia
RED ANT is a software development company based in London. Founded in 1996, their team of 42 employees provides AR development, branding, and e-commerce development services.
Clients
- Michelle Bridges 12WBT
- Kimberly Clark Australia & NZ
- Tribe Group
- Managed Platform
Industries
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Red Ant reviewed a menopause center's CRM code, processes, and security.
"The whole project was handled effectively, with constant updates on the progress. The project was delivered on time."
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14
- $25,000+
- 2 - 9 employees
- Sydney, Australia
Appomate is a mobile app development company based in Melbourne, Australia. Founded in 2011, it has 4 employees and provides mobile app development and marketing strategy services.
Clients
- Adidas
- Loreal (Matrix & Me)
- CCAA - Smart Concrete
- Axcess Golf
Visit SiteNotable Project
Appomate has built an intricate mobile app for an employment business. They’ve also helped develop an iOS and Android version of the app. Currently, they’re providing maintenance support.
"We’re impressed with Appomate’s execution speed and the quality of their work."
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15
- $5,000+
- 10 - 49 employees
- Crows Nest, Australia
AEK Media, a social media marketing firm, was founded in 2018. The firm specializes in social media marketing, search engine optimization, pay per click, web design, and more and has a small team.
Clients
- Tasman Eco
- Kanvas Beauty
- Maxiom Law
- Office Fitout Group
Industries
Visit SiteNotable Project
AEK Media is helping a legal services company reach more leads. The team does this by providing SEO, web development, and design services.
"I like their on-time delivery and personalized service."
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16
- $5,000+
- 2 - 9 employees
- Sydney, Australia
Croissant & Baguette, a web development firm, was established in 2019. The small team specializes in web development, mobile app development, web design, ux/ui design, and more. The firm is based in Sydney, Australia.Industries
Visit SiteNotable Project
Croissant & Baguette built out the MVP of a teacher community program. They wanted to launch the first version to capture the data they needed to continue their process.
"Their understanding of what we were trying to achieve was outstanding."
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17
- $10,000+
- 50 - 249 employees
- Sydney, Australia
XAM is a development agency based in Sydney, Australia. Founded in 2014 with around 20 members on their team, the agency specializes in web, mobile app, and custom software development.
Clients
- Telstra
- UGL
- Sydney Water
- Unilever
Industries
Visit SiteNotable Project
Xam completed development for an Android app. In an ongoing process, they incorporate end-user feedback into designs and restructuring.
"Xam’s extensive resources have made the engagement convenient and efficient."
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18
- $1,000+
- 50 - 249 employees
- Sydney, Australia
Web design company Xcratch is in Frankston, Australia. The small firm was established in 2016. Their team provides web design, e-commerce development, web development, mobile app development, and more.
Industries
Visit SiteNotable Project
Xcratch designed and developed a web app for an e-commerce company. The team reviewed the existing code and implemented fixes. They also built new features to collect data.
"Their testing team and process are great."
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19
- $5,000+
- 50 - 249 employees
- Pyrmont, Australia
Advertising company Icon Agency is based in Cremorne, Australia; Deakin, Australia and Pyrmont, Australia. The agency provides advertising, ux/ui design, digital strategy, public relations, and more and is midsize.The agency was launched in 2002.Visit SiteIndustries
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20
- $25,000+
- 10 - 49 employees
- Surry Hills, Australia
Pollen is an UX agency and web design company. Headquartered in Surry Hills, Australia, their midsize team specializes in ux/ui design and web design. The firm was established in 2007.
Industries
Visit SiteNotable Project
"Everything was delivered on time and within budget."
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21
- $25,000+
- 10 - 49 employees
- Waverton, Australia
Sitback Solutions is a small digital strategy and website development firm. Headquartered in Dawes Point, Australia, the firm was founded in 2006. Their services include digital strategy and web development.Visit SiteClients
- NSW Government
- Sydney Opera House
- People's Choice
- Lifeline Australia
Industries
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22
- $10,000+
- 10 - 49 employees
- Sydney, Australia
We Discover, a product design company, was launched in 2016. They are located in Sydney, Australia and have a small team. Their services include product design, ux/ui design, digital strategy, application management & support, and more.Visit SiteIndustries
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23
- $25,000+
- 2 - 9 employees
- Sydney, Australia
Bettermade is a branding company. Launched in 2021, the team provides branding, web design, ux/ui design, advertising, and more. Their small agency is Zetland, Australia-based.
Clients
- Ignition© App
- Genbook
- espresso Displays
Industries
Visit SiteNotable Project
A portable monitor startup hired Bettermade.Design to design ads for a paid social media campaign. Using information from the brief, they provided 6–8 design variations that showed the client’s product in use.
“The team was very professional with their deliverables’ presentation.”
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24
- $25,000+
- 250 - 999 employees
- Sydney, Australia
JADE SOFTWARE CORPORATION LIMITED is a user experience design agency. Their midsize team is in Sydney, Australia and Christchurch, New Zealand. The company focuses on ux/ui design, custom software development, application management & support, enterprise app modernization, and more. The company was launched in 1978.
Visit SiteIndustries
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25
- Undisclosed
- 250 - 999 employees
- Millers Point, Australia
EWave Commerce, a CRM consulting and SI company, was founded in 2009. Their midsize team is based in Millers Point, Australia and Sai Ying Pun, Hong Kong. The firm specializes in CRM consulting and SI, market research, digital strategy, ux/ui design, and more.Visit SiteIndustries
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26
- $25,000+
- 10 - 49 employees
- Sydney, Australia
The Customer Experience Company is a market research company. Established in 2003, the agency is located in Mortdale, Australia. The small team focuses on market research, ux/ui design, digital strategy, and business consulting.Visit SiteIndustries
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27
- $10,000+
- 10 - 49 employees
- St Leonards, Australia
Panic Bear Studio, an UX company, was established in 2016. The small Ho Chi Minh, Vietnam-based team provides ux/ui design, web design, web development, logo, and more.
Industries
Visit SiteNotable Project
An AI app development company hired Bear Plus to build their website and deliver wireframes for their mobile app. The team incorporated the client's branding and logo into the app and website's UI/UX design.
"Their strategic thinking was backed up by evidence that supported their decision-making and design direction."
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28
- Undisclosed
- 1,000 - 9,999 employees
- North Sydney, Australia
WONGDOODY, an advertising company, is headquartered in Seattle, Washington and Culver City, California. The firm specializes in advertising, digital strategy, marketing strategy, video production, and more and has a midsize team.The firm was founded in 1993.
Visit SiteIndustries
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29
- $5,000+
- 10 - 49 employees
- Sydney, Australia
XAgency is a Sydney, Australia-based web development company. They provide web development, branding, digital strategy, web design, and more and were launched in 2016.Visit SiteClients
- GetFish
- Linkly
- AfterPay
Industries
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30
- $10,000+
- 2 - 9 employees
- Sydney, Australia
Blueegg is an user experience agency in Sydney, Australia. The small team offers ux/ui design, product design, web design, and other design and was launched in 2013.Visit SiteIndustries
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