The Best User Research Companies in Sydney

Looking for a top user research agency in Sydney?

Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.

For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.

To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Sydney. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Sydney User Research Companies

  • 1

    Momentum Design Lab

    Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.

    Notable Project

    Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

    "They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

    Former clients
    SAP
    Oracle
    Facebook
    Fiserv
    Mastercard
    Envestnet Yodlee
    Adobe
    Walmart
    Anthem
    Salesforce
    Ticketmaster
    Orange
    $ $ $ $ $
    equalizer $25,000+
    group10 - 49 Employees
    place Sydney, Australia
    4.8
    4.8
    56 Clutch reviews
    Awards

    American Business Awards: Gold: Company of the Year – Internet & New Media (2019) , Gold Company of the Year – Design Team Management (2019) , International Business Awards , IF Design Award

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  • 2

    Creative Navy

    Based in London, UK, Creative Navy's team of about 10 employees focuses entirely on UX/UI design. This agency works across a broad spectrum of industries, partnering with startups as well as established brands on mobile apps (iOS, Android, etc.), web and native apps (macOS, embedded, devices), and other projects.

    Notable Project

    Creative Navy worked with a machine intelligence startup to create the interaction between people and the AI component of a car. The project was a challenge because the AI component had to function as a personal assistant. Creative Navy's product impressed both the startup and its customers.

    "[I liked Creative Navy's] attitude. They are right on the spot. They also have a kind of intuition; they know what a customer needs, and they seem to provide it." - CTO, IT/Tech Startup

    Former clients
    Jaguar
    Philips
    University of Sydney
    World Customs Organization
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Sydney, Australia
    4.9
    4.9
    28 Clutch reviews
    Awards

    Awwwards: Honorable Mention for Strategy (2017)

  • 3

    ustwo studio

    ustwo is a digital design studio based in London with around 250 employees. Since its start in 2004, the team has provided web design and development, e-commerce development, mobile development, and UX/UI design services for large companies in a variety of industries.  

    Notable Project

    ustwo partnered with a large bank to assist with a geolocation-based project. The team provided UX strategies to use in the development of the prototype. They pleased the client with their productive work ethic and range of skills.

    “Their ability to move very quickly was something that set them apart when we were observing how they work. They had a fantastic developer with us early who was great regarding business.” — Executive Manager, Large Bank

    Former clients
    Ford
    Google
    Lush
    NBC
    Land Rover
    Twitter
    Foursquare
    Barclays
    $ $ $ $ $
    equalizer $50,000+
    group50 - 249 Employees
    place Sydney, Australia
    4.5
    4.5
    2 Clutch reviews
  • 4

    Bapple

    Bapple is a web design & UX agency based in Chippendale, Australia. The agency, founded in 2006, has a team of less than ten that provides UX/UI design, web design, and branding services to midmarket and small companies. 

    Notable Project

    A marketing and advertising firm hired Bapple to help update its client's website and giving it an easier UX and integrating an online store and a functional platform for raising money for charity. The resulting website was successfully launched and met all of the expectations of the firm and the end-user client. 

    "They have a LOT of experience in UX development and testing." - SEO Senior Account Manager, Marketing and Advertising Firm

    Former clients
    NSW Crime Commission
    Soul Origin
    Multigate
    UNHCR
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Chippendale, Australia
    5.0
    5.0
    1 Clutch review
  • 5

    Human Digital

    Human Digital is a digital strategy firm based in Auckland, New Zealand. Founded in 2018, their team of 7 serves clients in the finance and consumer products sectors. Services include web design and HR services.

    Notable Project

    Human Digital provided design strategy serviced for a worker’s compensation organization. The team delivered excellent quality. They were customer-focused and driven.

    “They know what they're doing and they'll find you a good solution.” – Program Director, Government Agency

    Former clients
    Washtech
    icare
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Sydney, Australia
    5.0
    5.0
    5 Clutch reviews
  • 6

    Appello Software

    Founded in 2016, Appello Software is a software design and development company headquartered in Sydney, Australia. They also have other Austrailian offices in Newcastle, Brisbane and Melbourne, and an additional office in London.  Their team of 4 employees specializes in mobile app development, UX/UI design and mobile marketing. They primarily serve consumer products, entertainment and hospitality industries.

    Notable Project

    Appello software employed a diverse tech stack to make a mobile dating app for a social dating platform. They used the client’s designs and several complex algorithms to make a finished iOS app that matched users based on a suite of criteria, including proximity to other users, profile data, and engagement with the app. The app received positive reviews and received over 50,000 users after becoming available on the iOS app store.

    “I equate value to the rate at which a firm can produce quality products. By that measurement, Appello Software excels beyond the norm. They represent the difference between a good service provider and a great service provider.” – Chief Design Officer, Social Dating Platform

    Former clients
    Hugg
    Marine Trade
    Kidadl
    $ $ $ $ $
    equalizer $10,000+
    group10 - 49 Employees
    place Sydney, Australia
    5.0
    5.0
    22 Clutch reviews
  • 7

    Woolly Mammoth

    Based in Sydney, Australia, Woolly Mammoth is a full-stack development studio that was founded in 2019. Their small team of four specializes in UX/UI design, web design, IT strategy consulting, and more for primarily small businesses in the information technology sector. 

    Notable Project

    Woolly Mammoth assisted an equity crowdfunding platform with UX design and other aspects of development. They worked on marketing pages, various applications, and the client's API. The team delivers pragmatic solutions that meet expectations.

    "Their wealth and breadth of experience stand out." – Technical Lead, Equity Crowdfunding Platform

    Former clients
    :Different
    LaunchDarkly
    Equitise
    Driva
    $ $ $ $ $
    equalizer

    Undisclosed

    group2 - 9 Employees
    place Sydney, Australia
    5.0
    5.0
    1 Clutch review
  • 8

    Kooky Infomedia (P) Ltd.

    Kooky Infomedia is a development and design agency headquartered in Williamstown, N.J., with offices in Jodhpur, India, as well as Sydney and London. Founded in 2014 and run by a team of 19, the company offers mobile app development, UX/UI design, and web design services to clients ranging from startups to large companies. Their UX services revolve around user research, usability testing, and UX strategy.

    Notable Project

    Kooky Infomedia developed an audio learning company's MVP. The UX of both the company's app and website were overhauled by Kooky Infomedia, which resulted in a massive improvement. The former technical issues reported by the app and site's users have been dealt with.

    "They have an excellent team of designers. They have a sense of what users want, so they're able to create engaging graphics and interactive experiences. They took a list of bullet points and turned it into an impressive design. " - Founder, Audio Learning Company

    Former clients
    Avant Grade
    Washnspin
    Smile&Talk
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Sydney, Australia
    4.7
    4.7
    5 Clutch reviews
  • 9

    Kimpster Technologies

    Kimpster Technologies was founded in 2016 and is headquartered in Riverwood, Australia. They have a team of under 50 employees who focus on web design and UI/UX projects.

    Notable Project

    The team was responsible for creating the design and programming assets for an e-commerce company and store. After working on the platform, traffic to the site increased. They provided the internal staff with resources to manage the platform on their own moving forward.

    "They helped our team members in fully understanding the website and how to maintain it." Business Manager, Manufacturing Company

    Former clients
    Club Sports UK
    Aussie Reborn Supplies
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Riverwood, Australia
    5.0
    5.0
    5 Clutch reviews
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT