Looking for a top user research agency in Sydney?

Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.

For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.

To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Sydney. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Sydney User Research Companies

  • 1
    $25,000+
    10 - 49 Employees
    Sydney Australia

    Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.

    Clients
    SAP
    Oracle
    Facebook
    Fiserv
    Industries
    Notable Project

    Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

    "They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

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  • 2
    $50,000+
    50 - 249 Employees
    Surry Hills Australia

    ustwo is a digital design studio based in London with around 250 employees. Since its start in 2004, the team has provided web design and development, e-commerce development, mobile development, and UX/UI design services for large companies in a variety of industries.  

    Clients
    Ford
    Google
    Lush
    NBC
    Industries
    Notable Project

    ustwo partnered with a large bank to assist with a geolocation-based project. The team provided UX strategies to use in the development of the prototype. They pleased the client with their productive work ethic and range of skills.

    “Their ability to move very quickly was something that set them apart when we were observing how they work. They had a fantastic developer with us early who was great regarding business.” — Executive Manager, Large Bank

  • 3
    $5,000+
    2 - 9 Employees
    Chippendale Australia

    Bapple is a web design & UX agency based in Chippendale, Australia. The agency, founded in 2006, has a team of less than ten that provides UX/UI design, web design, and branding services to midmarket and small companies. 

    Clients
    NSW Crime Commission
    Soul Origin
    Multigate
    UNHCR
    Industries
    Notable Project

    A marketing and advertising firm hired Bapple to help update its client's website and giving it an easier UX and integrating an online store and a functional platform for raising money for charity. The resulting website was successfully launched and met all of the expectations of the firm and the end-user client. 

    "They have a LOT of experience in UX development and testing." - SEO Senior Account Manager, Marketing and Advertising Firm

  • 4
    $25,000+
    250 - 999 Employees
    Sydney Australia

    i95Dev is an e-commerce agency founded in 2000. Their team of 54 employees is headquartered in Woodbridge, N.J., with a second office in Hyderabad, India. They offer services in ERP consulting and SI, web design, and custom software development.

    Clients
    ProAudioStar
    Lighting Supply Co.
    Shock Doctor
    Montana Silversmiths
    Industries
    Notable Project

    i95Dev connected a Magneto online platform with a Microsoft Dynamics system for a customer goods company. They assisted with the client’s upgrade from Magneto to Magneto 2, which included installing extensions and conducting tests. The client has received positive feedback from their customers regarding the new integration, and the client appreciates i95Dev’s successful work.

    “They are excellent, always available, and very knowledgeable. They work hard to be in sync with us.” – President, Consumer Goods Company

  • 5
    $1,000+
    2 - 9 Employees
    Barangaroo Australia

    Human Digital is a digital strategy firm based in Auckland, New Zealand. Founded in 2018, their team of 7 serves clients in the finance and consumer products sectors. Services include web design and HR services.

    Clients
    Washtech
    icare
    Industries
    Notable Project

    Human Digital provided design strategy serviced for a worker’s compensation organization. The team delivered excellent quality. They were customer-focused and driven.

    “They know what they're doing and they'll find you a good solution.” – Program Director, Government Agency

  • 6
    $10,000+
    10 - 49 Employees
    Sydney Australia

    Founded in 2016, Appello Software is a software design and development company headquartered in Sydney, Australia. They also have other Austrailian offices in Newcastle, Brisbane and Melbourne, and an additional office in London.  Their team of 4 employees specializes in mobile app development, UX/UI design and mobile marketing. They primarily serve consumer products, entertainment and hospitality industries.

    Clients
    Hugg
    Marine Trade
    Kidadl
    Industries
    Notable Project

    Appello software employed a diverse tech stack to make a mobile dating app for a social dating platform. They used the client’s designs and several complex algorithms to make a finished iOS app that matched users based on a suite of criteria, including proximity to other users, profile data, and engagement with the app. The app received positive reviews and received over 50,000 users after becoming available on the iOS app store.

    “I equate value to the rate at which a firm can produce quality products. By that measurement, Appello Software excels beyond the norm. They represent the difference between a good service provider and a great service provider.” – Chief Design Officer, Social Dating Platform

  • 7
    $5,000+
    2 - 9 Employees
    Brookvale Australia

    Established in 2018, Studio LDN is a small UX design company. Their team provides ux/ui design, product design, digital strategy, and web design. The agency is located in Brookvale, Australia.

    Industries
    Notable Project

    A student housing provider wants to refine their current branding, so they've hired Studio LDN to help them establish a fresh new look. This mainly involves updating all of the client's branding assets.

    "We are loving the whole process so far."

  • 8
    $10,000+
    10 - 49 Employees
    Sydney Australia

    Exo Digital, an UX agency, is located in Docklands, Australia. The small agency was founded in 2019. Their team specializes in ux/ui design, branding, digital strategy, web design, and more.

    Industries
    Notable Project

    Exo Digital was hired by a SaaS security platform to provide branding and web design services. They developed the client's brand’s positioning and messaging and designed the site based on the partner's needs.

    "It was great to talk to someone in the same field as me."

  • 9
    $25,000+
    10 - 49 Employees
    Sydney Australia

    Headquartered in Hong Kong, Hong Kong and Sydney, Australia, RHM is a web design company. The small agency was established in 2012. Their team provides web design, ux/ui design, web development, and mobile app development.

    Notable Project

    Rush Hour Digital revamped a financial service provider’s website to improve the UX. They also migrated the site to a different CMS to allow the client to make quick content changes when needed.

    "Rush Hour Digital’s strengths included stakeholder management, technical capability, reliability, and professionalism."

  • 10
    $10,000+
    50 - 249 Employees
    Sydney Australia

    XAM is a development agency based in Sydney, Australia. Founded in 2014 with around 20 members on their team, the agency specializes in web, mobile app, and custom software development. 

    Clients
    KMart
    Sydney Waters
    University of South Australia
    Vodafone
    Industries
    Notable Project

    XAM revamped a coaching mobile app after the client reviewed user feedback. The agency worked on restructuring the application and refreshing design elements. The new functions helped the app grow. 

    "Their skillset – from customer service to UX – has covered every aspect of the scope." – Founder, Coaching Mobile App

  • 11
    $25,000+
    10 - 49 Employees
    Surry Hills Australia

    Pollen is an UX agency and web design company. Headquartered in Surry Hills, Australia, their midsize team specializes in ux/ui design and web design. The firm was established in 2007.

    Industries
  • 12
    $25,000+
    10 - 49 Employees
    Barangaroo Australia

    JCH Media is a full-service digital agency based in Brisbane, Australia, with offices in Melbourne. Founded in 2003, their team of fewer than 10 employees provides web design, web development, digital strategy, marketing strategy, and IT strategy consulting services.

    Clients
    WorkPac Group
    McGrath
    Toll
    Herringbone Real Estate
    Industries
  • 13
    $1,000+
    10 - 49 Employees
    Riverwood Australia

    Kimpster Technologies was founded in 2016 and is headquartered in Riverwood, Australia. They have a team of under 50 employees who focus on web design and UI/UX projects.

    Clients
    Club Sports UK
    Aussie Reborn Supplies
    Industries
    Notable Project

    The team was responsible for creating the design and programming assets for an e-commerce company and store. After working on the platform, traffic to the site increased. They provided the internal staff with resources to manage the platform on their own moving forward.

    "They helped our team members in fully understanding the website and how to maintain it." Business Manager, Manufacturing Company

  • 14
    $10,000+
    2 - 9 Employees
    Sydney Australia
    Blueegg is an user experience agency in Sydney, Australia. The small team offers ux/ui design, product design, web design, and other design and was launched in 2013.
    Industries
  • 15
    business

    Pretzel Lab

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    Undisclosed
    50 - 249 Employees
    Sydney Australia
    Located in Melbourne, Australia and Sydney, Australia, Pretzel Lab is an user experience design company. Founded in 2021, the midsize team provides ux/ui design, other design, and IT strategy consulting.
    Industries
  • 16
    Undisclosed
    2 - 9 Employees
    Rosebery Australia
    Founded in 2001, Milk Digital is a small web design company. Their team provides web design, ux/ui design, email marketing, graphic design, and more. The company is in Rosebery, Australia.
  • 17
    Undisclosed
    10 - 49 Employees
    Sydney Australia
    Raw Ideas, an app development company, is headquartered in Sydney, Australia. The company provides mobile app development, web development, ux/ui design, and event marketing & planning and has a small team.The company was launched in 2000.
  • 18
    The Customer Experience Company Logo

    The Customer Experience Company

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    $25,000+
    10 - 49 Employees
    Mortdale Australia
    The Customer Experience Company is a market research company. Established in 2003, the agency is located in Mortdale, Australia. The small team focuses on market research, ux/ui design, digital strategy, and business consulting.
    Industries
  • 19
    Undisclosed
    10 - 49 Employees
    Pyrmont Australia
    Web design company iBase Solutions was launched in 2002. The agency specializes in web design, ux/ui design, e-commerce development, mobile app development, and more and has a small team. The agency is headquartered in Pyrmont, Australia.
  • 20
    Undisclosed
    10 - 49 Employees
    Surry Hills Australia
    24 Digital is a software development company. They provide custom software development, ux/ui design, digital strategy, business consulting, and more and were established in 2006. Their small team is in Port Melbourne, Australia; Surry Hills, Australia and Kwun Tong, Hong Kong.
  • 21
    Undisclosed
    10 - 49 Employees
    Surry Hills Australia
    Conduct is a software development firm. Their small team is located in Collingwood, Australia and Surry Hills, Australia and specializes in custom software development, ux/ui design, digital strategy, and IT strategy consulting. The agency was founded in 2008.
    Industries
  • 22
    $10,000+
    2 - 9 Employees
    Sydney Australia
    Raw.Studio, an user experience agency, was established in 2019. The company offers ux/ui design, branding, web design, and web development and has a small team. The company is headquartered in Sydney, Australia.
  • 23
    $5,000+
    10 - 49 Employees
    Sydney Australia
    Emmersion is a small Canberra, Australia-based branding firm. The team provides branding, advertising, ux/ui design, content marketing, and more.
    Industries
  • 24
    $10,000+
    10 - 49 Employees
    Sydney Australia
    We Discover, a product design company, was launched in 2016. They are located in Sydney, Australia and have a small team. Their services include product design, ux/ui design, digital strategy, application management & support, and more.
    Industries
  • 25
    Undisclosed
    2 - 9 Employees
    Camden Australia
    UnDigital is a Camden, Australia-based UX agency. The small agency was launched in 2019. Their team provides ux/ui design, web design, Artificial Intelligence, e-commerce development, and more.
  • 26
    Undisclosed
    50 - 249 Employees
    Pyrmont Australia
    Advertising company Icon Agency is based in Cremorne, Australia; Deakin, Australia and Pyrmont, Australia. The agency provides advertising, ux/ui design, digital strategy, public relations, and more and is midsize.The agency was launched in 2002.
    Industries
  • 27
    $5,000+
    10 - 49 Employees
    Surry Hills Australia
    Now Digital is a small Melbourne, Australia-based web development company. They offer web development, ux/ui design, digital strategy, IT strategy consulting, and more and were established in 2007.
    Industries
  • 28
    business

    Employ Remote Pty. Ltd.

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    $5,000+
    50 - 249 Employees
    Chester Hill Australia
    Employ Remote Pty. Ltd. Is a midsize Chester Hill, Australia-based non-voice bpo/back office services company. Their services include non-voice bpo/back office services, voice services, custom software development, ux/ui design, and more.
    Industries
  • 29
    $5,000+
    2 - 9 Employees
    Sydney Australia
    Keen To Design, a web design agency, is based in Sydney, Australia. The small agency was launched in 2014. Their services include web design, ux/ui design, e-commerce development, graphic design, and more.
  • 30
    business

    Mitelman Webb

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    $10,000+
    Freelancer
    Newtown Australia
    UX design agency and product design company Mitelman Webb is based in Newtown, Australia. The small team offers ux/ui design and product design and was founded in 2010.
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT