Top 100 User Research Agencies in Australia
March 2023Looking for a top user research agency in Australia?
Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.
For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.
To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Australia. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
List of the Best Australia User Research Companies
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1
- $50,000+
- 50 - 249 employees
- Chelsea, Australia
XWP is a web agency founded in Chelsea, Australia in 2005 with over 50 employees. They offer web development, web design, and UX/UI design solutions to mid-market and enterprise-level clients in the fields of IT and media.
Clients
- News Corp
- Automattic
- Rolling Stone
Industries
Visit SiteNotable Project
XWP has helped an EdTech startup create a professional blog to scale and increase their traffic. They've worked on achieving the client's requirements regarding the blog's home page, categories, and posts.
"XWP fills the WordPress gap we have on our development team."
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2
- $10,000+
- 50 - 249 employees
- Perth, Australia
WEBO Digital, a web design company, is headquartered in Perth, Australia; Melbourne, Australia; Ultimo, Australia and Canberra, Australia. Founded in 2015, the small team specializes in web design, web development, custom software development, and mobile app development.
Clients
- Chamber of Commerce and Industry of Western Australia
- Astris PME
- Coerco
- Chill
Industries
Visit SiteNotable Project
V12 Footwear developed a blog section with a new look and good search functionality for a safety footwear brand's HubSpot website.
"We were impressed with their ability to explain things clearly to those less experienced on the platform."
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3
- $5,000+
- 2 - 9 employees
- Surry Hills, Australia
Human Digital is a digital strategy firm based in Auckland, New Zealand. Founded in 2018, their team of 7 serves clients in the finance and consumer products sectors. Services include web design and HR services.
Clients
- ABB
- Deloitte
- IAG
Industries
Visit SiteNotable Project
Human Digital developed a website for a software dev company. They designed the site in Webflow, integrated a CRM platform, and conducted SEO optimization.
"They have a modern and fresh approach to design."
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4
- $25,000+
- 10 - 49 employees
- Surry Hills, Australia
Bapple is a web design & UX agency based in Chippendale, Australia. The agency, founded in 2006, has a team of less than ten that provides UX/UI design, web design, and branding services to midmarket and small companies.
Clients
- NSW Crime Commission
- Soul Origin
- Multigate
- UNHCR
Industries
Visit SiteNotable Project
Bapple's latest project with the digital agency is incorporating a user-friendly UX to their client's old site. The output also required an online store and functional platform that can collect charity funds.
"They have a LOT of experience in UX development and testing."
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5
- $10,000+
- 2 - 9 employees
- Bowen Hills, Australia
Oakland Studio is a UX/UI design and development studio in Brisbane, Australia. They have a team of around 5 employees and were founded in 2017. Their services include branding, UX/UI design, and product design.
Clients
- XREF
- Halfbrick
- Josephmark
- Muval
Industries
Visit SiteNotable Project
A GPS wearables provider partnered with Oakland Studio to provided mobile app and web design services.
"Transparency is really important in this process and this team has integrity."
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6
- $10,000+
- 10 - 49 employees
- Alexandria, Australia
Mobile app development company Arcade Dev House was founded in 2010. Their small team is in , China and Sydney, Australia. Arcade Dev House offers mobile app development, web development, mobile & app marketing, and cloud consulting & SI.
Clients
- Lendlease
- Kaspersky Lab
- Westfield
- Betfair
Industries
Visit SiteNotable Project
Arcade Dev House provides development efforts for a construction company. The team is building a tablet-based app that's used for in-tunnel geological mapping and an online database for monitoring purposes.
"Arcade Dev House's design process is a game changer."
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7
- $10,000+
- 10 - 49 employees
- Potts Point, Australia
Marketing strategy company Toast Creative Pty Ltd was established in 2004. Their small team is in Surry Hills, Australia. Their services include marketing strategy, branding, ux/ui design, and social media marketing.
Clients
- WWF Australia
- Sekisui House Australia
- A2B / Cabcharge
- Aqualand
Industries
Visit SiteNotable Project
Toast / Branding Agency has provided a wildlife organization with branding, communications, and advertising services. They’ve orchestrated digital and traditional media campaigns and shared branding expertise.
“We’ve been satisfied with Toast's results; they’ve typically met or exceeded our expectations.”
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8
- $25,000+
- 2 - 9 employees
- Melbourne, Australia
Appomate is a mobile app development company based in Melbourne, Australia. Founded in 2011, it has 4 employees and provides mobile app development and marketing strategy services.
Clients
- Adidas
- Loreal (Matrix & Me)
- CCAA - Smart Concrete
- Axcess Golf
Visit SiteNotable Project
Appomate provides mobile application development services for an audio social media platform. They’ve taken on the project, fixed the previous issues, and worked on the code for iOS and Android.
“Appomate is quick and affordable. When we ask them to do something, they do it.”
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9
- $50,000+
- 50 - 249 employees
- Sydney, Australia
Founded in 2016, Appello Software is a software design and development company headquartered in Sydney, Australia. They also have other Austrailian offices in Newcastle, Brisbane and Melbourne, and an additional office in London. Their team of 4 employees specializes in mobile app development, UX/UI design and mobile marketing. They primarily serve consumer products, entertainment and hospitality industries.
Clients
- EY
- WeWork
- BlackRock
- Starbucks
Industries
Visit SiteNotable Project
Appello Software developed a food ordering app for sports venues. They were in charge of the UI/UX designs, the front- and backend development, and the integration with third-party services and technologies.
“Appello really commits to their client’s projects.”
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10
- $10,000+
- 10 - 49 employees
- Surry Hills, Australia
RED ANT is a software development company based in London. Founded in 1996, their team of 42 employees provides AR development, branding, and e-commerce development services.
Clients
- Michelle Bridges 12WBT
- Kimberly Clark Australia & NZ
- Tribe Group
- Managed Platform
Industries
Visit SiteNotable Project
Red Ant reviewed a menopause center's CRM code, processes, and security.
"The whole project was handled effectively, with constant updates on the progress. The project was delivered on time."
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11
- $25,000+
- 10 - 49 employees
- South Yarra, Australia
DreamWalk is an app development company headquartered in Melbourne, Australia that specializes in application testing, mobile app development, UX/UI design, and web development. Founded in 2009, the company is comprised of fewer than 10 employees. The travel division of a publishing house hired DreamWalk to create an iOS app that allows users to access travel guides at a cheaper cost. The app was successful and was listed as a top 10 app in the Australian iTunes store. "DreamWalk was very accessible and it didn't try to hide anything from us." – Editor, Publishing House Coca-Cola, Melbourne University, Holmesglen Institute, New Mexico Tourism
Industries
Visit SiteNotable Project
DreamWalk worked from existing mockups and mapping keys to design an app and a clickable prototype.
"Dreamwalk's app design capability is world-class."
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12
- $10,000+
- 10 - 49 employees
- Brookvale, Australia
Established in 2018, Studio LDN is a small UX design company. Their team provides ux/ui design, product design, digital strategy, and web design. The agency is located in Brookvale, Australia.
Industries
Visit SiteNotable Project
A data services company was looking to rebuild the existing platform they purchased, so they hired Studio LDN to help them develop and design the UX of their web app.
"We trust what they give us because we know how good they actually are."
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13
- $5,000+
- 2 - 9 employees
- Fortitude Valley, Australia
Vesanique Pty Ltd is a branding agency. They are headquartered in Fortitude Valley, Australia and have a small team that specializes in branding, web development, custom software development, ux/ui design, and more. The agency was established in 2019.
Clients
- Queensland University of Technology
- Bowden's Own
- Millers Swim School
- FTI Consulting
Industries
Visit SiteNotable Project
Vesanique provides ongoing development for a range of end-client projects, from simple maintenance to complex UX systems. They've even moved a brick-and-mortar company to a fully digital e-commerce environment.
"Their personality stands out the most."
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14
- $10,000+
- 50 - 249 employees
- Sydney, Australia
XAM is a development agency based in Sydney, Australia. Founded in 2014 with around 20 members on their team, the agency specializes in web, mobile app, and custom software development.
Clients
- Telstra
- UGL
- Sydney Water
- Unilever
Industries
Visit SiteNotable Project
Xam completed development for an Android app. In an ongoing process, they incorporate end-user feedback into designs and restructuring.
"Xam’s extensive resources have made the engagement convenient and efficient."
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15
- $1,000+
- 2 - 9 employees
- Sydney, Australia
Croissant & Baguette, a web development firm, was established in 2019. The small team specializes in web development, mobile app development, web design, ux/ui design, and more. The firm is based in Sydney, Australia.Industries
Visit SiteNotable Project
Croissant & Baguette built out the MVP of a teacher community program. They wanted to launch the first version to capture the data they needed to continue their process.
"Their understanding of what we were trying to achieve was outstanding."
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16
- $5,000+
- 2 - 9 employees
- Melbourne, Australia
SOCIALFUEL Media is a web design company. Their small team is headquartered in Melbourne, Australia. Their services include web design, conversion optimization, ux/ui design, branding, and more. The firm was launched in 2013.
Industries
Visit SiteNotable Project
SOCIALFUEL Media was hired by a breastmilk freeze-drying business to develop a brand identity for them. They had a thorough step-by-step process, which was vital since the client was just starting.
"Their passion, enthusiasm, knowledge, and skill all in combination is the reason we highly rate Social Fuel!"
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17
- $1,000+
- 2 - 9 employees
- Carlton, Australia
Alyoop is an user experience design agency. The small team is based in Carlton, Australia. Their services include ux/ui design, web design, and product design.
Visit SiteNotable Project
Alyoop has designed the branding, website, and mobile app’s UI/UX for a cryptocurrency platform. They’ve created marketing materials and used Figma, Framer Motion, and Lottie for the web design and animations.
“The quality of their work is excellent for their price.”
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18
- $5,000+
- 50 - 249 employees
- Cremorne, Australia
Advertising company Icon Agency is based in Cremorne, Australia; Deakin, Australia and Pyrmont, Australia. The agency provides advertising, ux/ui design, digital strategy, public relations, and more and is midsize.The agency was launched in 2002.Visit SiteIndustries
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19
- $25,000+
- 10 - 49 employees
- Surry Hills, Australia
Pollen is an UX agency and web design company. Headquartered in Surry Hills, Australia, their midsize team specializes in ux/ui design and web design. The firm was established in 2007.
Industries
Visit SiteNotable Project
"Everything was delivered on time and within budget."
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20
- $10,000+
- 10 - 49 employees
- Melbourne, Australia
Exo Digital, an UX agency, is located in Docklands, Australia. The small agency was founded in 2019. Their team specializes in ux/ui design, branding, digital strategy, web design, and more.
Clients
- Streamgear
- ANZ
- AGL
- Detexian
Industries
Visit SiteNotable Project
Exo Digital was hired by a SaaS security platform to provide branding and web design services. They developed the client's brand’s positioning and messaging and designed the site based on the partner's needs.
"It was great to talk to someone in the same field as me."
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21
- $5,000+
- 2 - 9 employees
- Melbourne, Australia
Muse is a small Clayton, Australia-based graphic design company. They focus on graphic design, ux/ui design, web design, packaging design, and more and were established in 2017.
Industries
Visit SiteNotable Project
Muse utilized user feedback to redesign the UI and user flows for a digital mental health company’s cross-platform mobile app. They also implemented new branding materials they designed, including a new logo.
“I was really impressed with Muse’s ability to adapt to our needs.”
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22
- $25,000+
- 2 - 9 employees
- Melbourne, Australia
Attalla Digital, a mobile app development company, is headquartered in Melbourne, Australia. The company specializes in mobile app development, web development, IT strategy consulting, application management & support, and more and has a small team.The company was established in 2018.
Industries
Visit SiteNotable Project
Attalla Digital built a mobile application for a retail order management company. They helped launch a platform to manage retail stores' inventory and extend this to the warehousing market.
"They provided an easy-to-use interface that blew us away."
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23
- $25,000+
- 10 - 49 employees
- Waverton, Australia
Sitback Solutions is a small digital strategy and website development firm. Headquartered in Dawes Point, Australia, the firm was founded in 2006. Their services include digital strategy and web development.Visit SiteClients
- NSW Government
- Sydney Opera House
- People's Choice
- Lifeline Australia
Industries
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24
- $10,000+
- 10 - 49 employees
- Sydney, Australia
We Discover, a product design company, was launched in 2016. They are located in Sydney, Australia and have a small team. Their services include product design, ux/ui design, digital strategy, application management & support, and more.Visit SiteIndustries
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25
- $10,000+
- 50 - 249 employees
- Barangaroo, Australia
Based in Barangaroo, Australia; Docklands, Australia; Bengaluru, India and London, United Kingdom, Software Co is a custom software development company. The small firm was founded in 2015. Their team focuses on custom software development, mobile app development, ux/ui design, Artificial Intelligence, and more.
Industries
Visit SiteNotable Project
An online marketplace hired Software Co to provide web and mobile app development. Their efforts also include UI/UX design based on their different iterations to come up with the final product.
''Everything is five stars because of the maturity they've brought to the project and the quality of everything.''
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26
- Undisclosed
- 250 - 999 employees
- Millers Point, Australia
EWave Commerce, a CRM consulting and SI company, was founded in 2009. Their midsize team is based in Millers Point, Australia and Sai Ying Pun, Hong Kong. The firm specializes in CRM consulting and SI, market research, digital strategy, ux/ui design, and more.Visit SiteIndustries
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27
- $10,000+
- 10 - 49 employees
- West Melbourne, Australia
Pipelabs is an app and web product development and integration consultancy based in Melbourne, Australia, with an office in Auckland, New Zealand. The consultancy, founded in 2019, has a team of around ten that provides e-commerce development, custom software development, UX/UI design, web development, and mobile app development services to small and larger-sized companies in the e-commerce, financial services, and real estate industries.
Clients
- Tommy Bahama Australia (Shopify eCommerce
- Apparel 21)
- Thirsty Camel Australia ecommerce store (Magento 2
- Drive Yello
Industries
Visit SiteNotable Project
Pipelabs provides Shopify e-commerce solutions to a wholesale and retail business. The team integrates the site with an ERP system and the head office collaterals such as imagery, products, and more.
"We really feel as if the Pipelabs team is simply an extension of our own team."
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28
- $1,000+
- 10 - 49 employees
- Seacombe Heights, Australia
Paradox Marketing is a digital strategy and social media marketing agency. Headquartered in Adelaide, Australia, their small team focuses on digital strategy and social media marketing. The agency was founded in 2015.
Industries
Visit SiteNotable Project
Paradox Marketing is a healthcare consulting company's long-term partner that helps them with digital marketing efforts. They have helped launch the client's Shopify store and are currently managing it.
"They've managed to build a team of experts who know how to put things together at a technical level."
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29
- $25,000+
- 2 - 9 employees
- Sydney, Australia
Bettermade is a branding company. Launched in 2021, the team provides branding, web design, ux/ui design, advertising, and more. Their small agency is Zetland, Australia-based.Clients
- Ignition© App
- Genbook
- espresso Displays
Industries
Visit SiteNotable Project
A portable monitor startup hired Bettermade.Design to design ads for a paid social media campaign. Using information from the brief, they provided 6–8 design variations that showed the client’s product in use.
“The team was very professional with their deliverables’ presentation.”
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30
- $5,000+
- 2 - 9 employees
- Scarborough, Australia
PurpleCow Digital Marketing, a small web design agency, is based in Scarborough, Australia. Established in 2010, the team focuses on web design, branding, marketing strategy, content marketing, and more.
Industries
Visit SiteNotable Project
PurpleCow Digital Marketing aided the development of an online community wellbeing platform by creating a website. They used a ticketed task allocation system and worked using a task management system.
"They demonstrated a perfect balance of professionalism and friendliness."
Most Reviewed User Research Company in Australia
Check out an User Research Company in Australia with the most new reviews in the past 12 months.
User Research Company
Australia
- 11 2 new reviews
- 12 2 new reviews
- 13 2 new reviews
- 14 2 new reviews
- 15 1 new reviews
