Top 20 User Research Agencies in Australia

Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

"They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

XWP developed a WordPress plugin for a large tech company. The company had XWP write the code of the plugin. The plugin has since had over half a million installs since its release.

“XWP is versatile in being able to identify external or internal talent needed at any moment in time for anything, from extra plugin development to catering an event and everything that happens in between.” - Partner Development Manager, Large Tech Company

Creative Navy worked with a machine intelligence startup to create the interaction between people and the AI component of a car. The project was a challenge because the AI component had to function as a personal assistant. Creative Navy's product impressed both the startup and its customers.

"[I liked Creative Navy's] attitude. They are right on the spot. They also have a kind of intuition; they know what a customer needs, and they seem to provide it." - CTO, IT/Tech Startup

ustwo partnered with a large bank to assist with a geolocation-based project. The team provided UX strategies to use in the development of the prototype. They pleased the client with their productive work ethic and range of skills.

“Their ability to move very quickly was something that set them apart when we were observing how they work. They had a fantastic developer with us early who was great regarding business.” — Executive Manager, Large Bank

A marketing and advertising firm hired Bapple to help update its client's website and giving it an easier UX and integrating an online store and a functional platform for raising money for charity. The resulting website was successfully launched and met all of the expectations of the firm and the end-user client. 

"They have a LOT of experience in UX development and testing." - SEO Senior Account Manager, Marketing and Advertising Firm

Human Digital provided design strategy serviced for a worker’s compensation organization. The team delivered excellent quality. They were customer-focused and driven.

“They know what they're doing and they'll find you a good solution.” – Program Director, Government Agency

RAAK helped a livestock company rebrand when they entered the real estate market. Their work included web design and creating marketing products such as ads and brochures. Market shares have increased about 20% as a result of RAAK's work. 

"Their creative minds allow them to not only understand what the client wants, but also helps provide the client with other options. They invest in the business and share their ideas of what they think might work well. " –Managing Director, Real Estate & Livestock Agency

A shipping management company hired UPDIVISION to help build an API-based Laravel web service. This service integrated webshops with shipping companies. They handled API integration, demo mode design, performance auditing, and feature customization. The client appreciated their teamwork.

“They delivered everything flawlessly, always met deadlines, and helped us release the product faster.” – CTO, Shipping Management Company
 

Appello software employed a diverse tech stack to make a mobile dating app for a social dating platform. They used the client’s designs and several complex algorithms to make a finished iOS app that matched users based on a suite of criteria, including proximity to other users, profile data, and engagement with the app. The app received positive reviews and received over 50,000 users after becoming available on the iOS app store.

“I equate value to the rate at which a firm can produce quality products. By that measurement, Appello Software excels beyond the norm. They represent the difference between a good service provider and a great service provider.” – Chief Design Officer, Social Dating Platform

Scale3C recently worked on mobile app development for a real estate platform. They promoted an MVP and created an iOS app to connect homeowners with agents for that client.

“The investor feedback we get is that the website and the product are great.” — Founder, Real Estate Platform

Woolly Mammoth assisted an equity crowdfunding platform with UX design and other aspects of development. They worked on marketing pages, various applications, and the client's API. The team delivers pragmatic solutions that meet expectations.

"Their wealth and breadth of experience stand out." – Technical Lead, Equity Crowdfunding Platform

Web Creative Media built an in-depth software system with AI capabilities to manage different user levels and fetch futures prices. The team turned Excel spreadsheets into a software program for internal use. They delivered a system that works well and efficiently. 

"It's a logical system that works great." – President, Futures Firm

Coding Pro developed a software solution for a time management platform. The platform had Coding Pro develop the firmware for the specialized time collecting hardware. Coding Pro exceeded the platform’s expectations with the results.

“Everyone in the team was impressed by Coding Pro's knowledge in programming and their background knowledge.” - CEO, Time Management Platform

Cnab Digital developed a custom content management system for a curated loyalty and rewards solutions agency. They also implemented website advancements for third-party clients and built apps. The timely deliverables not only satisfied requirements but also pleased multiple stakeholders.

"They take the initiative and provide added value beyond the original scope." — Director, Curated Loyalty & Rewards Solutions Company

Konnect Applications PTY LTD developed a mobile app for internal use by an ambulance dispatcher and paramedic union. After discussing the client's objectives, they launched into app development. They produced a solution that was utilized by 80% of the client's members. 

"Konnect trained one of our members to be fully conversant in operating the app for day-to-day use." — Intensive Care Paramedic, Paramedic Union

A retail business hired Pipelabs to develop and maintain its e-commerce solution within a short timeframe.The engagement involved integrating the Shopify frontend not only with the business's own ERP system (POS, financials, warehouse management, etc) but also the systems of the head office for access to all imagery, product details, etc. Pipelabs completed the project on time despite the tight deadline and the website was able to handle a greater-than-expected growth brought about by the COVID-19 pandemic.

"We really feel as if the Pipelabs team is simply an extension of our own team." - Commercial Manager, Retail Business

Kooky Infomedia developed an audio learning company's MVP. The UX of both the company's app and website were overhauled by Kooky Infomedia, which resulted in a massive improvement. The former technical issues reported by the app and site's users have been dealt with.

"They have an excellent team of designers. They have a sense of what users want, so they're able to create engaging graphics and interactive experiences. They took a list of bullet points and turned it into an impressive design. " - Founder, Audio Learning Company

The team was responsible for creating the design and programming assets for an e-commerce company and store. After working on the platform, traffic to the site increased. They provided the internal staff with resources to manage the platform on their own moving forward.

"They helped our team members in fully understanding the website and how to maintain it." Business Manager, Manufacturing Company