Top 100 User Research Agencies in Australia
July 2022Looking for a top user research agency in Australia?
Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.
For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.
To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Australia. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.
List of the Best Australia User Research Companies
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1
- $50,000+
- 50 - 249 employees
- Chelsea, Australia
XWP is a web agency founded in Chelsea, Australia in 2005 with over 50 employees. They offer web development, web design, and UX/UI design solutions to mid-market and enterprise-level clients in the fields of IT and media.
Clients
- News Corp
- Automattic
- Rolling Stone
Industries
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XWP redesigned and developed a website in WordPress for a mental health company during a rebranding process. XWP now implements new functionalities and provides strategic feedback on the client's site content.
"XWP really helps us understand our development limitations while still being flexible to our needs."
- Free consultation
Need help selecting a company?
Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest analyst.
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2
- $1,000+
- 2 - 9 employees
- Sydney, Australia
Human Digital is a digital strategy firm based in Auckland, New Zealand. Founded in 2018, their team of 7 serves clients in the finance and consumer products sectors. Services include web design and HR services.
Clients
- ABB
- Deloitte
- IAG
Industries
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Human Digital developed a coffee roastery’s Shopify website. They gathered information about the brand before presenting and iterating designs. From there, they built the site and assisted with its launch.
"I was very impressed with how helpful and personable they were to work with."
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3
- $25,000+
- 50 - 249 employees
- Sydney, Australia
EB Pearls is a mobile app development company headquartered in Sydney, Australia with offices in Melbourne, Australia and Lalitpur, Nepal. EB Pearls is comprised of 132 employees that specializes in e-commerce development, UX/UI design, mobile app development, and web development. Founded in 2005, the company works with enterprises, small businesses, and middle-market companies across industries such as retail, telecommunications, business services, arts, entertainment, and music, government, and non-profit.
Clients
- WWF
- NSW Education
- NSW Health
- Austrade
Industries
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EB Pearls developed a charity platform's mobile apps, web portal, and CMS dashboards. The technologies they used include Node.js and MongoDB. They also handled the apps' AWS infrastructure for test production.
"EB Pearls has got the required technical capabilities for web and mobile development."
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4
- $10,000+
- 10 - 49 employees
- Surry Hills, Australia
Bapple is a web design & UX agency based in Chippendale, Australia. The agency, founded in 2006, has a team of less than ten that provides UX/UI design, web design, and branding services to midmarket and small companies.
Clients
- NSW Crime Commission
- Soul Origin
- Multigate
- UNHCR
Industries
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A marketing and advertising firm hired Bapple to help update its client's website and giving it an easier UX and integrating an online store and a functional platform for raising money for charity. The resulting website was successfully launched and met all of the expectations of the firm and the end-user client.
"They have a LOT of experience in UX development and testing." - SEO Senior Account Manager, Marketing and Advertising Firm
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5
- $5,000+
- 50 - 249 employees
- Mindarie, Australia
In Saint Petersburg, Florida; Jaipur, India; Gurugram, India and Gurugram, India, DianApps is an app development firm. Established in 2017, the midsize team offers mobile app development, web development, and ux/ui design.
Clients
- Pagarkhata
- NOZL
- Tripp
Industries
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DianApps is developing a cross-platform mobile- and web-based app in Flutter and Python for a gig work marketplace. They've integrated an API and payment, scheduling, and locational functionalities to the app.
"DianApps has met every delivery date they've set."
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6
- $10,000+
- 50 - 249 employees
- Perth, Australia
WEBO Digital, a web design company, is headquartered in Perth, Australia; Melbourne, Australia; Ultimo, Australia and Canberra, Australia. Founded in 2015, the small team specializes in web design, web development, custom software development, and mobile app development.
Clients
- Chamber of Commerce and Industry of Western Australia
- Astris PME
- Coerco
- Chill
Industries
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WEBO Digital provides ongoing development of web-based software solutions. They craft UI/UX systems and also supported the go-live of a platform that they finished developing from a previous vendor.
"If anything comes up, they keep us informed so we know where we are at."
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7
- $25,000+
- 10 - 49 employees
- South Yarra, Australia
DreamWalk is an app development company headquartered in Melbourne, Australia that specializes in application testing, mobile app development, UX/UI design, and web development. Founded in 2009, the company is comprised of fewer than 10 employees. The travel division of a publishing house hired DreamWalk to create an iOS app that allows users to access travel guides at a cheaper cost. The app was successful and was listed as a top 10 app in the Australian iTunes store. "DreamWalk was very accessible and it didn't try to hide anything from us." – Editor, Publishing House Coca-Cola, Melbourne University, Holmesglen Institute, New Mexico Tourism
Industries
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DreamWalk rebuilt existing mobile apps for a wedding planning platform. The team provided development, UI/UX designs, and testing services for the iOS and Android apps
"They're clearly passionate about what they do and excel at delivering a quality product."
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8
- $25,000+
- 50 - 249 employees
- Sydney, Australia
Founded in 2016, Appello Software is a software design and development company headquartered in Sydney, Australia. They also have other Austrailian offices in Newcastle, Brisbane and Melbourne, and an additional office in London. Their team of 4 employees specializes in mobile app development, UX/UI design and mobile marketing. They primarily serve consumer products, entertainment and hospitality industries.
Clients
- EY
- WeWork
- BlackRock
- Starbucks
Industries
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Appello Software developed a food ordering app for sports venues. They were in charge of the UI/UX designs, the front- and backend development, and the integration with third-party services and technologies.
“Appello really commits to their client’s projects.”
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9
- $10,000+
- 50 - 249 employees
- Sydney, Australia
XAM is a development agency based in Sydney, Australia. Founded in 2014 with around 20 members on their team, the agency specializes in web, mobile app, and custom software development.
Clients
- Telstra
- UGL
- Sydney Water
- Unilever
Industries
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Xam completed development for an Android app. In an ongoing process, they incorporate end-user feedback into designs and restructuring.
"Xam’s extensive resources have made the engagement convenient and efficient."
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10
- $10,000+
- 10 - 49 employees
- Melbourne, Australia
Exo Digital, an UX agency, is located in Docklands, Australia. The small agency was founded in 2019. Their team specializes in ux/ui design, branding, digital strategy, web design, and more.
Clients
- Streamgear
- ANZ
- AGL
- Detexian
Industries
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Exo Digital was hired by a SaaS security platform to provide branding and web design services. They developed the client's brand’s positioning and messaging and designed the site based on the partner's needs.
"It was great to talk to someone in the same field as me."
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11
- $25,000+
- 10 - 49 employees
- Waverton, Australia
Sitback Solutions is a small digital strategy and website development firm. Headquartered in Dawes Point, Australia, the firm was founded in 2006. Their services include digital strategy and web development.
Visit SiteClients
- NSW Government
- Sydney Opera House
- People's Choice
- Lifeline Australia
Industries
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12
- $25,000+
- 2 - 9 employees
- Melbourne, Australia
Appomate is a mobile app development company based in Melbourne, Australia. Founded in 2011, it has 4 employees and provides mobile app development and marketing strategy services.
Clients
- Adidas
- Loreal (Matrix & Me)
- CCAA - Smart Concrete
- Axcess Golf
Visit SiteNotable Project
Appomate works on development and design for a visitor management company. The system is a software-driven, cloud-based product for iOS and Android that allows organizations to customize their sign-in system.
"Our regular meetings keep the communication line open and with less chance of error."
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13
- $1,000+
- 10 - 49 employees
- Rose Park, Australia
Paradox Marketing is a digital strategy and social media marketing agency. Headquartered in Adelaide, Australia, their small team focuses on digital strategy and social media marketing. The agency was founded in 2015.
Industries
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Paradox Marketing provides SEO content for an orthopedic clinic. Their goal is to scale the production of their site structure and content.
"The team is fast and highly proficient."
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14
- $10,000+
- 10 - 49 employees
- Brisbane City, Australia
Konnect Applications PTY LTD is a mobile app development company located in Brisbane, Australia. Founded in 2016, their team of 2 primarily serves small businesses and some midmarket clients, particularly in the business services sector. While mobile is their specialty, they also provide custom software and web design.
Clients
- We love big hairy audacious goals. Projects that push the limits with new thinking, bold ambitions and next-level opportunities. Each project is a design-led journey, working closely with our clients to achieve the impossible.
Industries
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Konnect Applications PTY LTD developed a mobile app for internal use by an ambulance dispatcher and paramedic union. After discussing the client's objectives, they launched into app development. They produced a solution that was utilized by 80% of the client's members.
"Konnect trained one of our members to be fully conversant in operating the app for day-to-day use." — Intensive Care Paramedic, Paramedic Union
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15
- $10,000+
- 2 - 9 employees
- Bowen Hills, Australia
Oakland Studio is a UX/UI design and development studio in Brisbane, Australia. They have a team of around 5 employees and were founded in 2017. Their services include branding, UX/UI design, and product design.
Clients
- XREF
- RapidID
- Techcrunch
- AON
Industries
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Until the coronavirus impacted the engagement, Oakland Studio provided marketing services for a recruitment business. The team developed a website and delivered informative marketing insights.
"Oakland Studio is easy to get along with."
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16
- $5,000+
- 2 - 9 employees
- Brookvale, Australia
Established in 2018, Studio LDN is a small UX design company. Their team provides ux/ui design, product design, digital strategy, and web design. The agency is located in Brookvale, Australia.
Industries
Visit SiteNotable Project
A student housing provider wants to refine their current branding, so they've hired Studio LDN to help them establish a fresh new look. This mainly involves updating all of the client's branding assets.
"We are loving the whole process so far."
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17
- $25,000+
- 10 - 49 employees
- Cremorne, Australia
Relab Studios, an UX design agency, is based in Cremorne, Australia and Geelong, Australia. The small firm was launched in 2013. Their services include ux/ui design, business consulting, web design, web development, and more.
Industries
Visit SiteNotable Project
Relab Studios provides e-commerce development services for a privately-owned wine business — they’re mainly in charge of designing the UI/UX of the client’s e-commerce portal.
"What’s most impressive about Relab Studios is that they’re more customer-centric than other agencies I’ve worked with."
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18
- $25,000+
- 10 - 49 employees
- Sydney, Australia
Headquartered in Hong Kong, Hong Kong and Sydney, Australia, RHM is a web design company. The small agency was established in 2012. Their team provides web design, ux/ui design, web development, and mobile app development.
Visit SiteNotable Project
Rush Hour Digital revamped a financial service provider’s website to improve the UX. They also migrated the site to a different CMS to allow the client to make quick content changes when needed.
"Rush Hour Digital’s strengths included stakeholder management, technical capability, reliability, and professionalism."
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19
- $25,000+
- 10 - 49 employees
- Surry Hills, Australia
Pollen is an UX agency and web design company. Headquartered in Surry Hills, Australia, their midsize team specializes in ux/ui design and web design. The firm was established in 2007.
Industries
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"Everything was delivered on time and within budget."
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20
- Undisclosed
- 2 - 9 employees
- Cremorne, Australia
Ten Squared, a website development firm, was established in 2019. The company provides web development, web design, ux/ui design, digital strategy, and more and has a small team. The company is based in Cremorne, Australia.
Industries
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"Whenever we found anything we wanted to change, we were able to contact them and have it fixed within the day."
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21
- $25,000+
- 2 - 9 employees
- Melbourne, Australia
RAAK is a creative agency based in Windsor, Australia and has an office in Bendigo, Australia. Their 4 employees offer web design and development, e-commerce development, and digital strategy. Since their 2012 founding, they primarily work with small businesses and in the field of consumer products.
Clients
- Southern Phone
- Generation Clay
- Lettuce & Co
- Modulr
Industries
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RAAK conceived and deployed branding, and also contributed to website design. They continue to create and streamline production of brochures, signboards, and weekly ads on an ongoing basis.
“Their dedication really reflects in their end products.”
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22
- $10,000+
- 10 - 49 employees
- West Melbourne, Australia
Pipelabs is an app and web product development and integration consultancy based in Melbourne, Australia, with an office in Auckland, New Zealand. The consultancy, founded in 2019, has a team of around ten that provides e-commerce development, custom software development, UX/UI design, web development, and mobile app development services to small and larger-sized companies in the e-commerce, financial services, and real estate industries.
Clients
- Tommy Bahama Australia (Shopify eCommerce
- Apparel 21)
- Thirsty Camel Australia ecommerce store (Magento 2
- Drive Yello
Industries
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A retail business hired Pipelabs to develop and maintain its e-commerce solution within a short timeframe.The engagement involved integrating the Shopify frontend not only with the business's own ERP system (POS, financials, warehouse management, etc) but also the systems of the head office for access to all imagery, product details, etc. Pipelabs completed the project on time despite the tight deadline and the website was able to handle a greater-than-expected growth brought about by the COVID-19 pandemic.
"We really feel as if the Pipelabs team is simply an extension of our own team." - Commercial Manager, Retail Business
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23
- $5,000+
- 2 - 9 employees
- Scarborough, Australia
PurpleCow Digital Marketing, a small web design agency, is based in Scarborough, Australia. Established in 2010, the team focuses on web design, branding, marketing strategy, content marketing, and more.Industries
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A digital marketing company partnered with PurpleCow Digital Marketing for web development and SEO services. The team migrated the client's primary website to a new hosting platform and added a new directory.
"Everything was performed to spec!"
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24
- $10,000+
- 2 - 9 employees
- Sydney, Australia
Blueegg is an user experience agency in Sydney, Australia. The small team offers ux/ui design, product design, web design, and other design and was launched in 2013.
Visit SiteIndustries
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25
- Undisclosed
- 2 - 9 employees
- Melbourne, Australia
Based in Melbourne, Australia, Weave Web Communications is a small UX design agency. They provide ux/ui design, search engine optimization, and web development and were founded in 2009.
Visit Site -
26
- Undisclosed
- 10 - 49 employees
- Hobart, Australia
Ionata Digital is an e-commerce development firm in Hobart, Australia. The small firm was founded in 2001. Their team provides e-commerce development, mobile app development, ux/ui design, digital strategy, and more.
Visit Site -
27
- $10,000+
- 10 - 49 employees
- Cremorne, Australia
Rock Agency is a Cremorne, Australia-based web design company. The agency specializes in web design, web development, ux/ui design, e-commerce development, and more and is small.The agency was launched in 2015.Visit SiteClients
- RMIT Next - Award Winning Website Design & Development
- Cacao - Award Winning Website Design & Development
- Vandenberg Wines - Award Winning Website Design & Development
- Do Not Open This Book - Award Winning Website Design & Development
Industries
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28
- $25,000+
- 10 - 49 employees
- Mortdale, Australia
The Customer Experience Company is a market research company. Established in 2003, the agency is located in Mortdale, Australia. The small team focuses on market research, ux/ui design, digital strategy, and business consulting.
Visit SiteIndustries
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29
- $1,000+
- 10 - 49 employees
- Sydney, Australia
Based in Sydney, Australia, Odessi Group Pty Ltd is a marketing strategy company. The small team offers marketing strategy, search engine optimization, web design, digital strategy, and more. The agency was founded in 2012.Visit Site -
30
- $250,000+
- 50 - 249 employees
- Fortitude Valley, Australia
Liquid Interactive is an user experience design agency. The midsize Fortitude Valley, Australia-based team specializes in ux/ui design, digital strategy, product design, content marketing, and more. The firm was founded in 2006.
Visit SiteIndustries
Need help selecting a company?
Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.
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