The Best User Research Companies in Melbourne

Looking for a top user research agency in Melbourne?

Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.

For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.

To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Melbourne. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Melbourne User Research Companies

  • 1

    XWP

    XWP is a web agency founded in Chelsea, Australia in 2005 with over 50 employees. They offer web development, web design, and UX/UI design solutions to mid-market and enterprise-level clients in the fields of IT and media.

    Notable Project

    XWP developed a WordPress plugin for a large tech company. The company had XWP write the code of the plugin. The plugin has since had over half a million installs since its release.

    “XWP is versatile in being able to identify external or internal talent needed at any moment in time for anything, from extra plugin development to catering an event and everything that happens in between.” - Partner Development Manager, Large Tech Company

    Former clients
    Google
    Rolling Stone
    NOVA Entertainment
    $ $ $ $ $
    equalizer $50,000+
    group50 - 249 Employees
    place Chelsea, Australia
    4.9
    4.9
    7 Clutch reviews
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  • 2

    Creative Navy

    Based in London, UK, Creative Navy's team of about 10 employees focuses entirely on UX/UI design. This agency works across a broad spectrum of industries, partnering with startups as well as established brands on mobile apps (iOS, Android, etc.), web and native apps (macOS, embedded, devices), and other projects.

    Notable Project

    Creative Navy worked with a machine intelligence startup to create the interaction between people and the AI component of a car. The project was a challenge because the AI component had to function as a personal assistant. Creative Navy's product impressed both the startup and its customers.

    "[I liked Creative Navy's] attitude. They are right on the spot. They also have a kind of intuition; they know what a customer needs, and they seem to provide it." - CTO, IT/Tech Startup

    Former clients
    Jaguar
    Philips
    University of Sydney
    World Customs Organization
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Melbourne, Australia
    4.9
    4.9
    28 Clutch reviews
    Awards

    Awwwards: Honorable Mention for Strategy (2017)

  • 3

    Raak Creative

    RAAK is a creative agency based in Windsor, Australia and has an office in Bendigo, Australia. Their 4 employees offer web design and development, e-commerce development, and digital strategy. Since their 2012 founding, they primarily work with small businesses and in the field of consumer products. 

    Notable Project

    RAAK helped a livestock company rebrand when they entered the real estate market. Their work included web design and creating marketing products such as ads and brochures. Market shares have increased about 20% as a result of RAAK's work. 

    "Their creative minds allow them to not only understand what the client wants, but also helps provide the client with other options. They invest in the business and share their ideas of what they think might work well. " –Managing Director, Real Estate & Livestock Agency

    Former clients
    Southern Phone
    Generation Clay
    Lettuce & Co
    Modulr
    $ $ $ $ $
    equalizer $25,000+
    group2 - 9 Employees
    place Melbourne, Australia
    4.8
    4.8
    3 Clutch reviews
  • 4

    DreamWalk App Development

    DreamWalk is an app development company headquartered in Melbourne, Australia that specializes in application testing, mobile app development, UX/UI design, and web development. Founded in 2009, the company is comprised of fewer than 10 employees. The travel division of a publishing house hired DreamWalk to create an iOS app that allows users to access travel guides at a cheaper cost.  The app was successful and was listed as a top 10 app in the Australian iTunes store. "DreamWalk was very accessible and it didn't try to hide anything from us." – Editor, Publishing House Coca-Cola, Melbourne University,  Holmesglen Institute, New Mexico Tourism 

    $ $ $ $ $
    equalizer $25,000+
    group10 - 49 Employees
    place Melbourne, Australia
    4.6
    4.6
    14 Clutch reviews
  • 5

    Appello Software

    Founded in 2016, Appello Software is a software design and development company headquartered in Sydney, Australia. They also have other Austrailian offices in Newcastle, Brisbane and Melbourne, and an additional office in London.  Their team of 4 employees specializes in mobile app development, UX/UI design and mobile marketing. They primarily serve consumer products, entertainment and hospitality industries.

    Notable Project

    Appello software employed a diverse tech stack to make a mobile dating app for a social dating platform. They used the client’s designs and several complex algorithms to make a finished iOS app that matched users based on a suite of criteria, including proximity to other users, profile data, and engagement with the app. The app received positive reviews and received over 50,000 users after becoming available on the iOS app store.

    “I equate value to the rate at which a firm can produce quality products. By that measurement, Appello Software excels beyond the norm. They represent the difference between a good service provider and a great service provider.” – Chief Design Officer, Social Dating Platform

    Former clients
    Hugg
    Marine Trade
    Kidadl
    $ $ $ $ $
    equalizer $10,000+
    group10 - 49 Employees
    place Melbourne, Australia
    5.0
    5.0
    22 Clutch reviews
  • 6

    Coding Pro

    Coding Pro is a software house founded in 2018 in Lahore, Pakistan with no more than 10 experts. They specialize in web development, social media marketing, and web design solutions for clients ranging from small startups to large firms.

    Notable Project

    Coding Pro developed a software solution for a time management platform. The platform had Coding Pro develop the firmware for the specialized time collecting hardware. Coding Pro exceeded the platform’s expectations with the results.

    “Everyone in the team was impressed by Coding Pro's knowledge in programming and their background knowledge.” - CEO, Time Management Platform

    Former clients
    GlamourByMA
    Bahu Chem
    Royal Leather Industries Limited
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Footscray, Australia
    5.0
    5.0
    2 Clutch reviews
  • 7

    Cnab Digital

    Cnab Digital is a creative digital commerce agency located in Cranbourne, West Australia. Founded in 2017, they currently have about 1 employee. The team provides web and mobile app development as well as UX/UI design services to small businesses and midmarket agencies in the following industries: consumer products and services, retail, and information technology. 

    Notable Project

    Cnab Digital developed a custom content management system for a curated loyalty and rewards solutions agency. They also implemented website advancements for third-party clients and built apps. The timely deliverables not only satisfied requirements but also pleased multiple stakeholders.

    "They take the initiative and provide added value beyond the original scope." — Director, Curated Loyalty & Rewards Solutions Company

    Former clients
    Floral Hub
    Connectivise
    Qetoe
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Cranbourne West, Australia
    4.5
    4.5
    1 Clutch review
  • 8

    Pipelabs

    Pipelabs is an app and web product development and integration consultancy based in Melbourne, Australia, with an office in Auckland, New Zealand. The consultancy, founded in 2019, has a team of around ten that provides e-commerce development, custom software development, UX/UI design, web development, and mobile app development services to small and larger-sized companies in the e-commerce, financial services, and real estate industries.

    Notable Project

    A retail business hired Pipelabs to develop and maintain its e-commerce solution within a short timeframe.The engagement involved integrating the Shopify frontend not only with the business's own ERP system (POS, financials, warehouse management, etc) but also the systems of the head office for access to all imagery, product details, etc. Pipelabs completed the project on time despite the tight deadline and the website was able to handle a greater-than-expected growth brought about by the COVID-19 pandemic.

    "We really feel as if the Pipelabs team is simply an extension of our own team." - Commercial Manager, Retail Business

    Former clients
    Thirsty Camel Australia
    Jeff Banks
    Palace Cinemas
    AIRR
    $ $ $ $ $
    equalizer $10,000+
    group10 - 49 Employees
    place Melbourne, Australia
    5.0
    5.0
    1 Clutch review
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT