Looking for a top user research agency in Melbourne?

Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.

For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.

To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Melbourne. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Melbourne User Research Companies

  • 1
    $50,000+
    50 - 249 Employees
    Chelsea Australia

    XWP is a web agency founded in Chelsea, Australia in 2005 with over 50 employees. They offer web development, web design, and UX/UI design solutions to mid-market and enterprise-level clients in the fields of IT and media.

    Clients
    Google
    Rolling Stone
    NOVA Entertainment
    Industries
    Notable Project

    XWP developed a WordPress plugin for a large tech company. The company had XWP write the code of the plugin. The plugin has since had over half a million installs since its release.

    “XWP is versatile in being able to identify external or internal talent needed at any moment in time for anything, from extra plugin development to catering an event and everything that happens in between.” - Partner Development Manager, Large Tech Company

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  • 2
    $10,000+
    50 - 249 Employees
    Parkville Australia

    APPLIFY is a mobile app and custom software development firm known for its efficiency, reliability, and award-winning apps. Founded in 2014, their 10+ team headquarters in Mohali, India, and works from offices in London, Dubai, Singapore, and San Francisco.

    Clients
    DHI Group
    PETA
    National Life & General Insurance
    SThree Careers
    Industries
    Notable Project

    APPLIFY developed a web portal for a real estate company to connect homeowners with maintenance providers. This client valued their communication and responsiveness enough to prolong the partnership and create an app for both iOS and Android.

    “APPLIFY will always do their best to get whatever needs to be done, done –  and in the way you want it to be.” – Director, Real Estate Company

  • 3
    $25,000+
    10 - 49 Employees
    South Yarra Australia

    DreamWalk is an app development company headquartered in Melbourne, Australia that specializes in application testing, mobile app development, UX/UI design, and web development. Founded in 2009, the company is comprised of fewer than 10 employees. The travel division of a publishing house hired DreamWalk to create an iOS app that allows users to access travel guides at a cheaper cost.  The app was successful and was listed as a top 10 app in the Australian iTunes store. "DreamWalk was very accessible and it didn't try to hide anything from us." – Editor, Publishing House Coca-Cola, Melbourne University,  Holmesglen Institute, New Mexico Tourism 

    Industries
    Notable Project

    DreamWalk rebuilt existing mobile apps for a wedding planning platform. The team provided development, UI/UX designs, and testing services for the iOS and Android apps

    "They're clearly passionate about what they do and excel at delivering a quality product."

  • 4
    $25,000+
    2 - 9 Employees
    Melbourne Australia

    RAAK is a creative agency based in Windsor, Australia and has an office in Bendigo, Australia. Their 4 employees offer web design and development, e-commerce development, and digital strategy. Since their 2012 founding, they primarily work with small businesses and in the field of consumer products. 

    Clients
    Southern Phone
    Generation Clay
    Lettuce & Co
    Modulr
    Industries
    Notable Project

    RAAK helped a livestock company rebrand when they entered the real estate market. Their work included web design and creating marketing products such as ads and brochures. Market shares have increased about 20% as a result of RAAK's work. 

    "Their creative minds allow them to not only understand what the client wants, but also helps provide the client with other options. They invest in the business and share their ideas of what they think might work well. " –Managing Director, Real Estate & Livestock Agency

  • 5
    $10,000+
    10 - 49 Employees
    Melbourne Australia

    Founded in 2016, Appello Software is a software design and development company headquartered in Sydney, Australia. They also have other Austrailian offices in Newcastle, Brisbane and Melbourne, and an additional office in London.  Their team of 4 employees specializes in mobile app development, UX/UI design and mobile marketing. They primarily serve consumer products, entertainment and hospitality industries.

    Clients
    Hugg
    Marine Trade
    Kidadl
    Industries
    Notable Project

    Appello software employed a diverse tech stack to make a mobile dating app for a social dating platform. They used the client’s designs and several complex algorithms to make a finished iOS app that matched users based on a suite of criteria, including proximity to other users, profile data, and engagement with the app. The app received positive reviews and received over 50,000 users after becoming available on the iOS app store.

    “I equate value to the rate at which a firm can produce quality products. By that measurement, Appello Software excels beyond the norm. They represent the difference between a good service provider and a great service provider.” – Chief Design Officer, Social Dating Platform

  • 6
    $10,000+
    10 - 49 Employees
    Melbourne Australia

    Exo Digital, an UX agency, is located in Docklands, Australia. The small agency was founded in 2019. Their team specializes in ux/ui design, branding, digital strategy, web design, and more.

    Industries
    Notable Project

    Exo Digital was hired by a SaaS security platform to provide branding and web design services. They developed the client's brand’s positioning and messaging and designed the site based on the partner's needs.

    "It was great to talk to someone in the same field as me."

  • 7
    $5,000+
    2 - 9 Employees
    Cremorne Australia

    Ten Squared, a website development firm, was established in 2019. The company provides web development, web design, ux/ui design, digital strategy, and more and has a small team. The company is based in Cremorne, Australia.

    Industries
    Notable Project

    Ten Squared redesigned a coworking company's WordPress site. Then, they provided digital marketing services in order to increase the client's ranking on Google.

    "Whenever we found anything we wanted to change, we were able to contact them and have it fixed within the day."

  • 8
    $1,000+
    10 - 49 Employees
    Footscray Australia

    Coding Pro is a software house founded in 2018 in Lahore, Pakistan with no more than 10 experts. They specialize in web development, social media marketing, and web design solutions for clients ranging from small startups to large firms.

    Clients
    GlamourByMA
    Bahu Chem
    Royal Leather Industries Limited
    Notable Project

    Coding Pro developed a software solution for a time management platform. The platform had Coding Pro develop the firmware for the specialized time collecting hardware. Coding Pro exceeded the platform’s expectations with the results.

    “Everyone in the team was impressed by Coding Pro's knowledge in programming and their background knowledge.” - CEO, Time Management Platform

  • 9
    $1,000+
    10 - 49 Employees
    Cranbourne West Australia

    Cnab Digital is a creative digital commerce agency located in Cranbourne, West Australia. Founded in 2017, they currently have about 1 employee. The team provides web and mobile app development as well as UX/UI design services to small businesses and midmarket agencies in the following industries: consumer products and services, retail, and information technology. 

    Clients
    Floral Hub
    Connectivise
    Qetoe
    Industries
    Notable Project

    Cnab Digital developed a custom content management system for a curated loyalty and rewards solutions agency. They also implemented website advancements for third-party clients and built apps. The timely deliverables not only satisfied requirements but also pleased multiple stakeholders.

    "They take the initiative and provide added value beyond the original scope." — Director, Curated Loyalty & Rewards Solutions Company

  • 10
    $10,000+
    10 - 49 Employees
    West Melbourne Australia

    Pipelabs is an app and web product development and integration consultancy based in Melbourne, Australia, with an office in Auckland, New Zealand. The consultancy, founded in 2019, has a team of around ten that provides e-commerce development, custom software development, UX/UI design, web development, and mobile app development services to small and larger-sized companies in the e-commerce, financial services, and real estate industries.

    Clients
    Thirsty Camel Australia
    Jeff Banks
    Palace Cinemas
    AIRR
    Industries
    Notable Project

    A retail business hired Pipelabs to develop and maintain its e-commerce solution within a short timeframe.The engagement involved integrating the Shopify frontend not only with the business's own ERP system (POS, financials, warehouse management, etc) but also the systems of the head office for access to all imagery, product details, etc. Pipelabs completed the project on time despite the tight deadline and the website was able to handle a greater-than-expected growth brought about by the COVID-19 pandemic.

    "We really feel as if the Pipelabs team is simply an extension of our own team." - Commercial Manager, Retail Business

  • 11
    $25,000+
    10 - 49 Employees
    Melbourne Australia

    JCH Media is a full-service digital agency based in Brisbane, Australia, with offices in Melbourne. Founded in 2003, their team of fewer than 10 employees provides web design, web development, digital strategy, marketing strategy, and IT strategy consulting services.

    Clients
    WorkPac Group
    McGrath
    Toll
    Herringbone Real Estate
    Industries
  • 12
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    Undisclosed
    2 - 9 Employees
    Melbourne Australia
    Based in Melbourne, Australia, Weave Web Communications is a small UX design agency. They provide ux/ui design, search engine optimization, and web development and were founded in 2009.
  • 13
    $10,000+
    10 - 49 Employees
    Melbourne Australia
    Launched in 2011, Adaptis GmbH is an user experience design company. They are located in Hanoi, Vietnam; Basel, Switzerland; Melbourne, Australia and Bangkok, Thailand and have a small team. The agency offers ux/ui design, mobile app development, web development, and web design.
    Industries
  • 14
    $100,000+
    10 - 49 Employees
    Melbourne Australia
    UX design agency PENSO is based in Melbourne, Australia and Dubai, United Arab Emirates. The small agency was launched in 2012. Their team provides ux/ui design, digital strategy, business consulting, and marketing strategy.
  • 15
    $10,000+
    10 - 49 Employees
    Hawthorn East Australia
    Founded in 2008, The Data Duck is a software development company. They are located in Hawthorn East, Australia and have a small team. The company focuses on custom software development, ux/ui design, Artificial Intelligence, mobile app development, and more.
    Industries
  • 16
    Undisclosed
    50 - 249 Employees
    Cremorne Australia
    VERSA Agency, an UX agency, was launched in 2017. Their midsize team is located in Cremorne, Australia. The agency specializes in ux/ui design, branding, digital strategy, market research, and more.
  • 17
    Undisclosed
    10 - 49 Employees
    Port Melbourne Australia
    24 Digital is a software development company. They provide custom software development, ux/ui design, digital strategy, business consulting, and more and were established in 2006. Their small team is in Port Melbourne, Australia; Surry Hills, Australia and Kwun Tong, Hong Kong.
  • 18
    Undisclosed
    10 - 49 Employees
    Collingwood Australia
    Conduct is a software development firm. Their small team is located in Collingwood, Australia and Surry Hills, Australia and specializes in custom software development, ux/ui design, digital strategy, and IT strategy consulting. The agency was founded in 2008.
    Industries
  • 19
    $10,000+
    10 - 49 Employees
    Footscray Australia
    2 Dam Creative is an UX design agency founded in 2009. The small team offers ux/ui design, web development, custom software development, and mobile app development. The agency is based in Footscray, Australia.
    Industries
  • 20
    Undisclosed
    50 - 249 Employees
    Cremorne Australia
    Advertising company Icon Agency is based in Cremorne, Australia; Deakin, Australia and Pyrmont, Australia. The agency provides advertising, ux/ui design, digital strategy, public relations, and more and is midsize.The agency was launched in 2002.
    Industries
  • 21
    $5,000+
    10 - 49 Employees
    Melbourne Australia
    Now Digital is a small Melbourne, Australia-based web development company. They offer web development, ux/ui design, digital strategy, IT strategy consulting, and more and were established in 2007.
    Industries
  • 22
    $25,000+
    10 - 49 Employees
    Melbourne Australia
    Bright Labs is a small web development firm. Launched in 2004, the team offers web development, ux/ui design, search engine optimization, web design, and more. The agency is in Melbourne, Australia.
    Industries
  • 23
    $1,000+
    10 - 49 Employees
    Clarinda Australia
    Mitash Digital is an e-commerce development company launched in 2007. They are in Clarinda, Australia and Jaipur, India and have a small team. The company focuses on e-commerce development, ux/ui design, web design, web development, and more.
    Industries
  • 24
    $25,000+
    10 - 49 Employees
    St Kilda Australia
    GREENLOGIC is a custom software development company in Wrocław, Poland and St Kilda, Australia. The small team provides custom software development, Artificial Intelligence, ux/ui design, e-commerce development, and more. The firm was founded in 2009.
    Industries
  • 25
    $10,000+
    2 - 9 Employees
    Abbotsford Australia
    The Natives is a branding firm. The small Abbotsford, Australia-based agency was launched in 2010. Their team focuses on branding, web design, ux/ui design, content marketing, and more.
    Industries
  • 26
    $5,000+
    2 - 9 Employees
    Cremorne Australia
    Mindly Studio, an user experience design agency, was established in 2020. The firm specializes in ux/ui design, web design, content marketing, search engine optimization, and more and has a small team. The firm is located in Cremorne, Australia.
    Industries
  • 27
    Undisclosed
    2 - 9 Employees
    Melbourne Australia
    Webz Australia is an UX design company in Melbourne, Australia. Established in 2013, the small team provides ux/ui design, branding, search engine optimization, and web design.
  • 28
    $10,000+
    10 - 49 Employees
    Docklands Australia
    Based in Barangaroo, Australia; Docklands, Australia; Bengaluru, India and London, United Kingdom, Software Co is a custom software development company. The small firm was founded in 2015. Their team focuses on custom software development, mobile app development, ux/ui design, Artificial Intelligence, and more.
    Industries
  • 29
    $5,000+
    2 - 9 Employees
    Braybrook Australia
    Webplace Pty Ltd is a small application management & support company. Founded in 2003, the firm is in Braybrook, Australia. Their team focuses on application management & support, web development, web design, custom software development, and more.
    Industries
  • 30
    $1,000+
    2 - 9 Employees
    Carlton Australia
    UX agency BroadWeb Digital is headquartered in Carlton, Australia. The agency focuses on ux/ui design, mobile app development, pay per click, search engine optimization, and more and is small.The agency was established in 2015.
    Industries
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT