Top 40 User Research Agencies in Melbourne
August 2022Looking for a top user research agency in Melbourne?
Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.
For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.
To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Melbourne. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.
List of the Best Melbourne User Research Companies
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1
- $50,000+
- 50 - 249 employees
- Chelsea, Australia
XWP is a web agency founded in Chelsea, Australia in 2005 with over 50 employees. They offer web development, web design, and UX/UI design solutions to mid-market and enterprise-level clients in the fields of IT and media.
Clients
- News Corp
- Automattic
- Rolling Stone
Industries
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XWP is helping a multinational technology company come up with a custom WordPress plug-in from scratch. The team handles both the development and design process using various technologies, such as React.
"We’re impressed with their ability to ask the right questions and create a working plan."
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2
- $10,000+
- 50 - 249 employees
- Melbourne, Australia
WEBO Digital, a web design company, is headquartered in Perth, Australia; Melbourne, Australia; Ultimo, Australia and Canberra, Australia. Founded in 2015, the small team specializes in web design, web development, custom software development, and mobile app development.
Clients
- Chamber of Commerce and Industry of Western Australia
- Astris PME
- Coerco
- Chill
Industries
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WEBO Digital was hired to develop a textiles manufacturer's shopping cart features.
"They have excellent, fast service."
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3
- $25,000+
- 10 - 49 employees
- South Yarra, Australia
DreamWalk is an app development company headquartered in Melbourne, Australia that specializes in application testing, mobile app development, UX/UI design, and web development. Founded in 2009, the company is comprised of fewer than 10 employees. The travel division of a publishing house hired DreamWalk to create an iOS app that allows users to access travel guides at a cheaper cost. The app was successful and was listed as a top 10 app in the Australian iTunes store. "DreamWalk was very accessible and it didn't try to hide anything from us." – Editor, Publishing House Coca-Cola, Melbourne University, Holmesglen Institute, New Mexico Tourism
Industries
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DreamWalk rebuilt existing mobile apps for a wedding planning platform. The team provided development, UI/UX designs, and testing services for the iOS and Android apps
"They're clearly passionate about what they do and excel at delivering a quality product."
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4
- $25,000+
- 50 - 249 employees
- Melbourne, Australia
Founded in 2016, Appello Software is a software design and development company headquartered in Sydney, Australia. They also have other Austrailian offices in Newcastle, Brisbane and Melbourne, and an additional office in London. Their team of 4 employees specializes in mobile app development, UX/UI design and mobile marketing. They primarily serve consumer products, entertainment and hospitality industries.
Clients
- EY
- WeWork
- BlackRock
- Starbucks
Industries
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Appello Software developed a food ordering app for sports venues. They were in charge of the UI/UX designs, the front- and backend development, and the integration with third-party services and technologies.
“Appello really commits to their client’s projects.”
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5
- $10,000+
- 50 - 249 employees
- Melbourne, Australia
XAM is a development agency based in Sydney, Australia. Founded in 2014 with around 20 members on their team, the agency specializes in web, mobile app, and custom software development.
Clients
- Telstra
- UGL
- Sydney Water
- Unilever
Industries
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Xam completed development for an Android app. In an ongoing process, they incorporate end-user feedback into designs and restructuring.
"Xam’s extensive resources have made the engagement convenient and efficient."
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6
- $10,000+
- 10 - 49 employees
- Melbourne, Australia
Exo Digital, an UX agency, is located in Docklands, Australia. The small agency was founded in 2019. Their team specializes in ux/ui design, branding, digital strategy, web design, and more.
Clients
- Streamgear
- ANZ
- AGL
- Detexian
Industries
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Exo Digital was hired by a SaaS security platform to provide branding and web design services. They developed the client's brand’s positioning and messaging and designed the site based on the partner's needs.
"It was great to talk to someone in the same field as me."
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7
- $25,000+
- 2 - 9 employees
- Melbourne, Australia
Appomate is a mobile app development company based in Melbourne, Australia. Founded in 2011, it has 4 employees and provides mobile app development and marketing strategy services.
Clients
- Adidas
- Loreal (Matrix & Me)
- CCAA - Smart Concrete
- Axcess Golf
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A mixed martial arts gym hired Appomate to develop an Android and iOS app. The team is designing the UI/UX with wireframes the client provided. The app allows users to track their training performance.
"They've added a lot of good ideas and features to the app that have made it far better."
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8
- $25,000+
- 10 - 49 employees
- Cremorne, Australia
Relab Studios, an UX design agency, is based in Cremorne, Australia and Geelong, Australia. The small firm was launched in 2013. Their services include ux/ui design, business consulting, web design, web development, and more.
Industries
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Relab Studios provides e-commerce development services for a privately-owned wine business — they’re mainly in charge of designing the UI/UX of the client’s e-commerce portal.
"What’s most impressive about Relab Studios is that they’re more customer-centric than other agencies I’ve worked with."
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9
- $1,000+
- 10 - 49 employees
- Clarinda, Australia
Mitash Digital is an e-commerce development company launched in 2007. They are in Clarinda, Australia and Jaipur, India and have a small team. The company focuses on e-commerce development, ux/ui design, web design, web development, and more.
Industries
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Mitash Digital has developed and now hosts a website for a candle supplier. The first site was in Magento, but was upgraded to an e-commerce site connected to the client's warehouse and accounting systems.
"I've never put in a request that Mitash Digital hasn't been able to execute."
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10
- $25,000+
- 2 - 9 employees
- Melbourne, Australia
RAAK is a creative agency based in Windsor, Australia and has an office in Bendigo, Australia. Their 4 employees offer web design and development, e-commerce development, and digital strategy. Since their 2012 founding, they primarily work with small businesses and in the field of consumer products.
Clients
- Southern Phone
- Generation Clay
- Lettuce & Co
- Modulr
Industries
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RAAK conceived and deployed branding, and also contributed to website design. They continue to create and streamline production of brochures, signboards, and weekly ads on an ongoing basis.
“Their dedication really reflects in their end products.”
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11
- $10,000+
- 10 - 49 employees
- Docklands, Australia
Based in Barangaroo, Australia; Docklands, Australia; Bengaluru, India and London, United Kingdom, Software Co is a custom software development company. The small firm was founded in 2015. Their team focuses on custom software development, mobile app development, ux/ui design, Artificial Intelligence, and more.
Industries
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An online marketplace hired Software Co to provide web and mobile app development. Their efforts also include UI/UX design based on their different iterations to come up with the final product.
''Everything is five stars because of the maturity they've brought to the project and the quality of everything.''
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12
- $10,000+
- 10 - 49 employees
- West Melbourne, Australia
Pipelabs is an app and web product development and integration consultancy based in Melbourne, Australia, with an office in Auckland, New Zealand. The consultancy, founded in 2019, has a team of around ten that provides e-commerce development, custom software development, UX/UI design, web development, and mobile app development services to small and larger-sized companies in the e-commerce, financial services, and real estate industries.
Clients
- Tommy Bahama Australia (Shopify eCommerce
- Apparel 21)
- Thirsty Camel Australia ecommerce store (Magento 2
- Drive Yello
Industries
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A retail business hired Pipelabs to develop and maintain its e-commerce solution within a short timeframe.The engagement involved integrating the Shopify frontend not only with the business's own ERP system (POS, financials, warehouse management, etc) but also the systems of the head office for access to all imagery, product details, etc. Pipelabs completed the project on time despite the tight deadline and the website was able to handle a greater-than-expected growth brought about by the COVID-19 pandemic.
"We really feel as if the Pipelabs team is simply an extension of our own team." - Commercial Manager, Retail Business
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13
- Undisclosed
- 2 - 9 employees
- Melbourne, Australia
Based in Melbourne, Australia, Weave Web Communications is a small UX design agency. They provide ux/ui design, search engine optimization, and web development and were founded in 2009.
Visit Site -
14
- $10,000+
- 10 - 49 employees
- Cremorne, Australia
Rock Agency is a Cremorne, Australia-based web design company. The agency specializes in web design, web development, ux/ui design, e-commerce development, and more and is small.The agency was launched in 2015.Visit SiteClients
- RMIT Next - Award Winning Website Design & Development
- Cacao - Award Winning Website Design & Development
- Vandenberg Wines - Award Winning Website Design & Development
- Do Not Open This Book - Award Winning Website Design & Development
Industries
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15
- $10,000+
- 10 - 49 employees
- Melbourne, Australia
Launched in 2011, Adaptis GmbH is an user experience design company. They are located in Hanoi, Vietnam; Basel, Switzerland; Melbourne, Australia and Bangkok, Thailand and have a small team. The agency offers ux/ui design, mobile app development, web development, and web design.
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16
- $100,000+
- 10 - 49 employees
- Melbourne, Australia
UX design agency PENSO is based in Melbourne, Australia and Dubai, United Arab Emirates. The small agency was launched in 2012. Their team provides ux/ui design, digital strategy, business consulting, and marketing strategy.
Visit Site -
17
- $1,000+
- 50 - 249 employees
- Melbourne, Australia
4 Way Technologies is an application development company. They offer mobile app development and were founded in 2012. Their midsize team is in Noida, India and Fremont, California.
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18
- Undisclosed
- 10 - 49 employees
- Port Melbourne, Australia
24 Digital is a software development company. They provide custom software development, ux/ui design, digital strategy, business consulting, and more and were established in 2006. Their small team is in Port Melbourne, Australia; Surry Hills, Australia and Kwun Tong, Hong Kong.
Visit Site -
19
- Undisclosed
- 10 - 49 employees
- Collingwood, Australia
Conduct is a software development firm. Their small team is located in Collingwood, Australia and Surry Hills, Australia and specializes in custom software development, ux/ui design, digital strategy, and IT strategy consulting. The agency was founded in 2008.
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20
- Undisclosed
- 50 - 249 employees
- Cremorne, Australia
Advertising company Icon Agency is based in Cremorne, Australia; Deakin, Australia and Pyrmont, Australia. The agency provides advertising, ux/ui design, digital strategy, public relations, and more and is midsize.The agency was launched in 2002.
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21
- Undisclosed
- 50 - 249 employees
- Cremorne, Australia
VERSA Agency, an UX agency, was launched in 2017. Their midsize team is located in Cremorne, Australia. The agency specializes in ux/ui design, branding, digital strategy, market research, and more.
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22
- $1,000+
- 10 - 49 employees
- North Melbourne, Australia
Small content marketing company Avion Agency, is in North Melbourne, Australia and San Francisco, California. They offer content marketing, digital strategy, search engine optimization, and ux/ui design and were established in 2009.
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23
- $10,000+
- 10 - 49 employees
- Hawthorn East, Australia
Founded in 2008, The Data Duck is a software development company. They are located in Hawthorn East, Australia and have a small team. The company focuses on custom software development, ux/ui design, Artificial Intelligence, mobile app development, and more.
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24
- $1,000+
- 2 - 9 employees
- Carlton, Australia
Alyoop is an user experience design agency. The small team is based in Carlton, Australia. Their services include ux/ui design, web design, and product design.
Visit Site -
25
- Undisclosed
- 50 - 249 employees
- Melbourne, Australia
Located in Melbourne, Australia and Sydney, Australia, Pretzel Lab is an user experience design company. Founded in 2021, the midsize team provides ux/ui design, other design, and IT strategy consulting.
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26
- $10,000+
- 10 - 49 employees
- Footscray, Australia
2 Dam Creative is an UX design agency founded in 2009. The small team offers ux/ui design, web development, custom software development, and mobile app development. The agency is based in Footscray, Australia.
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27
- $5,000+
- 10 - 49 employees
- Melbourne, Australia
Now Digital is a small Melbourne, Australia-based web development company. They offer web development, ux/ui design, digital strategy, IT strategy consulting, and more and were established in 2007.
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28
- $10,000+
- 2 - 9 employees
- Abbotsford, Australia
The Natives is a branding firm. The small Abbotsford, Australia-based agency was launched in 2010. Their team focuses on branding, web design, ux/ui design, content marketing, and more.
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29
- $25,000+
- 10 - 49 employees
- Melbourne, Australia
Bright Labs is a small web development firm. Launched in 2004, the team offers web development, ux/ui design, search engine optimization, web design, and more. The agency is in Melbourne, Australia.
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30
- $25,000+
- 10 - 49 employees
- St Kilda, Australia
GREENLOGIC is a custom software development company in Wrocław, Poland and St Kilda, Australia. The small team provides custom software development, Artificial Intelligence, ux/ui design, e-commerce development, and more. The firm was founded in 2009.
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